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n Groundswell, two of Forrester Research's top analysts show you how to turn the force of customers connecting [Read More]

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The Business Risks Of Climate Change (Infographic)
The business risks associated with global climate change are enormously complex and nearly infinite in quantity. Your firm's climate-related risks, however, are much more manageable (albeit complex and numerous, as well). No two organizations are exp...
Tuesday, December 18, 2018

Smart Retail eCommerce Shopping Features And What We Can Learn From Them
Retailers are trying to differentiate their shopping experiences to win, serve, and retain increasingly empowered customers. The first step to adding any website feature is to ensure that you understand your customers, their needs, and their journeys...
Monday, December 17, 2018

Tainted Love: Understanding Tainted Detection In The MITRE ATT&CK Evaluation
In my previous blog post on the MITRE ATT&CK Evaluations I developed a scale for rating the individual vendor evaluations and provided source code to help make the results more generally consumable. Since publishing this blog, I've been having a ...
Monday, December 17, 2018

The Forrester Wave™: Location Intelligence Platforms, Q4 2018 — Eight Key Players To Help Understand Customers In The Real World
The relentless march of digital transformation has not left the physical world untouched — particularly when it comes to understanding and engaging with customers. First, customers digitally connected to brands via PCs, then mobile devices, and now v...
Friday, December 14, 2018

TBT: The Top 10 Executive Responses From Hackers Versus Executives
Each year at our Privacy and Security Forum events, we run a session called Hackers Versus Executives.  In this session, we ask a hacker to cause mayhem and then stop at different points in the attack to ask executives what their responses are.  This...
Friday, December 14, 2018

GE Announces New Industrial IoT Software Business
With GE establishing a new stand-alone software business, we examine what it means for existing and potential customers of GE Digital and for GE. What we know: December 13th 2018 - GE announces the formation of a new industrial IoT software business ...
Thursday, December 13, 2018

When Design And Algorithms Collide
Algorithms are a new design material, affecting UX in the form of news feeds, recommendations, and propensity scores. Unfortunately, it's not all going smoothly . . . Want to learn more? Please reach out with any questions; I'm always happy to discus...
Thursday, December 13, 2018

Cybersecurity In India: Reflections And Learnings From A Visitor
Last week, I had the immense pleasure of traveling to India for the first time. It quickly became one of my favorite trips of 2019. This is in spite of a punishing schedule during which I toured Bangalore, Pune, Delhi, and Mumbai and met with/present...
Thursday, December 13, 2018

Four Types Of Edge Matter To Your IoT Deployments
The edge, and edge computing, figure prominently in a lot of internet of things (IoT) discussions right now. But where — and what — the edge is very quickly gets complicated. Telecoms operators understand the edge of their network. Sellers of servers...
Thursday, December 13, 2018

A Simple Solution To Machine Learning Bias
Machine learning models may occasionally suggest an undesirable action. The action might be either biased or unethical. Or just bad for business. Most of the time the suggestion won't be wrong. How can developers protect against these bad outcomes? I...
Thursday, December 13, 2018

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