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Forrester

Visit Site - http://blogs.forrester.com/

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n Groundswell, two of Forrester Research's top analysts show you how to turn the force of customers connecting [Read More]

Categories: Social Media and Web 2.0 | Strategy and Ideas | Technology


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Latest Posts:

Auto And Home Insurer CX Inches Up Slightly In 2018
Seven auto and home insurers saw a statistically significant change to their Customer Experience Index (CX Index™) scores in 2018. As a result, the average score for the industry has moved up one point since 2017. Insurers should not get too excited,...
Forrester
Thursday, June 21, 2018


Different Year, Same Health Insurer CX Index Story
Health insurers know why customer experience is critical — CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on Customer Experience Index (CX Index™) data, the how continue...
Forrester
Thursday, June 21, 2018


You Can't Afford to "Wait & See" with Emerging Tech
New C-Suite Must-Read Report: "Tech Innovation Chains Create Breakthrough Opportunities"  C-Suite execs responsible for driving business innovations, I highly encourage you to read Brian Hopkins‘ latest report which shows that today's approach to eme...
Forrester
Thursday, June 21, 2018


Tesla Sabotage: A Perfect Storm For Insider Threat
Last Sunday, Tesla CEO Elon Musk sent an all-employee email to Tesla employees revealing that the company was the victim of insider sabotage. Musk indicated that the saboteur made changes to Tesla's manufacturing operating system using fake usernames...
Forrester
Wednesday, June 20, 2018


Forrester's US Banking Customer Experience Index 2018 Shows CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester's Customer Experience Index (CX Inde...
Forrester
Tuesday, June 19, 2018


Forrester's 2018 US Banking Customer Experience Index Shows That CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester's Customer Experience Index (CX Inde...
Forrester
Tuesday, June 19, 2018


There Are No Clear CX Leaders Among US Brands — For The Third Year In A Row
Forrester's 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upward, and the overall quality of US customer experience is stag...
Forrester
Tuesday, June 19, 2018


Mobile In-Store Retail Delivers Service, Efficiency and Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout....
Forrester
Friday, June 15, 2018


Mobile In-Store Retail Delivers Service, Efficiency, And Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout....
Forrester
Friday, June 15, 2018


How Do You Get The Right Help With Design In 2018?
The design market is hotter than ever — especially for human-centered design, which is the right way to do it. There are more jobs, more spending, and more executive interest. But what if your company doesn't really get design? Or what if you need he...
Forrester
Thursday, June 14, 2018



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