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KM World Articles
Jul 18, 2019

Q&A?with Anand Janefalkar, founder and CEO of?UJET?
Today's contact center needs to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET

KM World Articles
Jul 18, 2019

Today's contact centers: Q&A?with Anand Janefalkar, founder and CEO of?UJET?
Today's contact center needs to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET

KM World Articles
Jul 17, 2019

ASG Technologies develops partner program
Partners will collaborate with ASG on product, program and policy direction

KM World Articles
Jul 17, 2019

How to search Twitter
The search features available in the Twitter search box are quite extensive and include Boolean, special terms or field qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or sentiment

KM World Articles
Jul 16, 2019

Solgari releases new browser based solution to foster conversations
Converse is an all-channel communications solution

KM World Articles
Jul 16, 2019

Solgari releases new browser-based solution to foster conversations
Converse is an all-channel communications solution

KM World Articles
Jul 16, 2019

ABBYY opens office in Hong Kong to strengthen presence in Asia
ABBYY's expansion is fueled by the region's growing investment in intelligent automation?

KM World Articles
Jul 12, 2019

AdhereHealth leverages Paxata?s Adaptive Information Platform
Healthcare technology company improves medication adherence solution implementations through adaptive data preparation technologies

KM World Articles
Jul 11, 2019

Zendesk releases connector for Amazon EventBridge to collect customer experience data
Native connector for Amazon EventBridge allows easy access to customer experience data across the organization

KM World Articles
Jul 11, 2019

Progess updates its business rules management solution with REST
Progress Corticon 6.0 delivers a faster, more powerful, and easy to use automated digital decisioning system

KM World Articles
Jul 11, 2019

Progress updates its business rules management solution with REST
Progress Corticon 6.0 delivers a faster, more powerful, and easy to use automated digital decisioning system

KM World Articles
Jul 10, 2019

eStruxture creates Channel Partner Program for variety of service providers
New move underscores eStruxture's commitment to offer more choice for enterprises worldwide

KM World Articles
Jul 10, 2019

Access Innovations: Data Harmony - using AI to unlock the potential of your knowledge base
Access Innovations uses AI to unlock the potential of your knowledge base. You own and store vast amounts of knowledge. How do you make that knowledge work for you? Being able to find the information you need when you need it!

KM World Articles
Jul 10, 2019

NetDocuments - Providing True Mobility with Anywhere, Any Device, Any Time Access
NetDocuments offers KM professionals native cloud document management, email management and collaboration technology complete with disaster recovery, enterprise search, and matter centricity features.

KM World Articles
Jul 10, 2019

Ontotext GraphDB - Handling Massive Loads, Queries and Inferencing in Real Time.
GraphDB is one of the few triple stores that can perform semantic inferencing at scale allowing users to derive new semantic facts from existing facts. It handles massive loads, queries and inferencing in real time.

KM World Articles
Jul 10, 2019

Creating and maintaining intelligent search
In this latest webinar experts discuss AI-driven search and text analytics

KM World Articles
Jul 10, 2019

Coveo acquires Tooso, combining AI with ecommerce
The acquisition enhances critical AI capabilities to transform shopping experiences and boost conversions

KM World Articles
Jul 10, 2019

Igloo Software bolsters digital workplace platform with Microsoft Teams functionality
Integration enhances collaboration, productivity, and efficiency for customers

KM World Articles
Jul 09, 2019

Trend-Setting Product of 2019: Mindbreeze: Mindbreeze InSpire


KM World Articles
Jul 09, 2019

M-Files joins forces with Cadcorp
Partnership helps bring together data to gain comprehensive insight into properties and assets

KM World Articles
Jul 09, 2019

BPM moves to the next level
We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction

KM World Articles
Jul 09, 2019

Sinequa Raises $23 million to expand AI-powered search and analytics
Additional capital will be used to enrich the platform, grow the business, and scale global operations

KM World Articles
Jul 09, 2019

OpenText Expands Strategic Partnership with Google Cloud
OpenText intends to leverage Google Cloud's multi-cloud and hybrid-cloud offering, Anthos, to deploy and manage containerized EIM application workloads in a multi-cloud environment

KM World Articles
Jul 08, 2019

Perspective on knowledge: Behind the scenes of Everyday Chaos
Machine learning builds up a model that connects data points in complex, multi-dimensional ways, usu?ally without yielding the sort of general principles we're accustomed to reason?ing from.

KM World Articles
Jul 08, 2019

KMWorld Trend-Setting Products of 2019
The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

KM World Articles
Jul 08, 2019

Building a brand for KM inside your organization


KM World Articles
Jul 08, 2019

AI in customer and employee engagement - KMW webcasts KMWorld Live
Strategic goals and objectives while integrating AI should include creating an effortless experience for customers; enabling those closest to the customer; supporting collaboration; and allowing a consultative support approach.

KM World Articles
Jul 08, 2019

Cognitive computing and AI in KM - KMW Webcasts KMWorld Live
Before diving into cognitive computing, organizations should pick a problem that can be solved using techniques and resources available today and is central to an important business process that cannot be solved any other way.

KM World Articles
Jul 08, 2019

Data and our future: too much of a good thing? Not enough? How will we know?
In today's AI-exploded world, analysts and business people loudly call for more data, complaining that cognitive ?computing and other AI applications need more raw material to build better models and more accurate predictions.

KM World Articles
Jul 08, 2019

Data quality goes mainstream
As organizations continue to recognize the value of data as an asset, the market for data quality solutions will grow.

KM World Articles
Jul 08, 2019

Focus On Data Quality - Data Quality Matters


KM World Articles
Jul 08, 2019

Search Technology: Greater power, but increasingly simple to use
In the future, expect greater use of conversational interfaces, and search functions that are fully integrated with other applications and highly context-sensitive, with help readily available.

KM World Articles
Jul 08, 2019

Stronger information governance - KMW webcasts KMWorld Live
How can current technology solutions be used to improve the speed and effectiveness of information flow? Do we need to bring structure to unstructured information?

KM World Articles
Jul 08, 2019

Trend-Setting Product of 2019: Access Innovations: Data Harmony


KM World Articles
Jul 08, 2019

Trend-Setting Product of 2019: Accusoft: PrizmDoc Suite


KM World Articles
Jul 08, 2019

The convergence of convergence
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

KM World Articles
Jul 08, 2019

Trend-Setting Product of 2019: NetDocuments


KM World Articles
Jul 08, 2019

Trend-Setting Product of 2019: Ontotext: Ontotext GraphDB


KM World Articles
Jul 08, 2019

Trend-Setting Product of 2019: Sinequa: Sinequa Insight Platform


KM World Articles
Jul 08, 2019

Understanding the wave before it hits: CONVERGING DIGITAL AND PHYSICAL CX WITH EDGE COMPUTING
The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits.

KM World Articles
Jul 08, 2019

Talend Cloud helps streamline Kent State University?s admissions process
Enables speed and trust for analyzing application information in a hybrid cloud environment

KM World Articles
Jul 03, 2019

Experts at Veritas offer tips to optimize Office 365
This webcast offers insight into complimentary tools for Office 365

KM World Articles
Jul 03, 2019

How to search Instagram
Instagram itself has the barest of search capabilities, but there is a solution

KM World Articles
Jul 02, 2019

Talla introduces training for customer support automation
Customer and agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy

KM World Articles
Jul 02, 2019

Ricoh acquires DocuWare
Acquisition extends Ricoh's digital workplace services offerings

KM World Articles
Jul 02, 2019

Pactera integrates host of AI upgrades into its OneForma platform
The newest version of the platform covers production steps, resource recruitment, training, testing, financial management and analytics all on one cloud-based environment

KM World Articles
Jul 01, 2019

MicroStrategy announces platform update
Brings HyperIntelligence?to mobile users and injects analytics into popular business applications

KM World Articles
Jul 01, 2019

Alberta-based law firm selects new NetDocuments document and email management cloud platform
McLeod Law provides more efficient, collaborative, and mobile access to all content with document and email management cloud platform

KM World Articles
Jul 01, 2019

M-Files boosts Microsoft Office 365 solutions
The updates simplify daily work and drives user adoption by enabling access to Microsoft Office 365

KM World Articles
Jun 28, 2019

Algolia launches its platform on Microsoft Azure
With Algolia on Azure, enterprises have another option for reducing their development and management costs by opting with a fully managed solution that removes unnecessary complexity

KM World Articles
Jun 27, 2019

Clause receives $5.5 million in latest funding round
Injection of funding further helps bring smart contracts to enterprise

KM World Articles
Jun 27, 2019

Dynamsoft boosts scanning capabilities
The new v15.0 SDK speeds up the initiating scan jobs process

KM World Articles
Jun 26, 2019

Amplexor and Xillio partner to support digital transformation
This partnership aims to evolve the future of content services

KM World Articles
Jun 26, 2019

7 Benefits of AI-based Search Assistance (Video)
In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for search.

KM World Articles
Jun 25, 2019

TAIGER and Alaris form strategic alliance
The partnership aims to intelligently automate business processes

KM World Articles
Jun 25, 2019

How to Design & Implement an Enterprise Content Taxonomy (Video)
Intel Enterprise Taxonomy Strategist Melinda Geist and Factor Principal Bram Wessel discuss how to integrate search into your enterprise information ecosystem in this clip from their presentation at Enterprise Search & Discovery 2018.

KM World Articles
Jun 25, 2019

UJET enhances customer support platform
New integrations and functionality optimize data flow and help drive greater value from more technologies and systems

KM World Articles
Jun 25, 2019

How today?s businesses benefit from intelligent automation
While at first they may be apprehensive thinking that new technology could take my job, employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks

KM World Articles
Jun 25, 2019

HighWire teams up with medRxiv to provide new preprint server
As the first digital journal hosting provider, HighWire continues to innovate and evolve publishers' capability

KM World Articles
Jun 24, 2019

Tethr and Red Box partner to improve Voice of Customer analytics
Red Box captures audio from more than 55 telephony systems, enabling Tethr to increase its breadth of capture capability and leverage high quality audio within its platform for its customers' analysis

KM World Articles
Jun 21, 2019

CDW Improves CXM with Adobe Experience Cloud
With the tools in place to rapidly deliver valuable content to customers, CDW is now looking toward greater personalization as part of its CXM strategy

KM World Articles
Jun 20, 2019

Vote today for the KMWorld Readers' Choice Awards
Winners will be showcased in a special section on the KMWorld website and in the November/December 2019 edition of?KMWorld?magazine!

KM World Articles
Jun 19, 2019

How to search Facebook
In-depth searching of Facebook isn't necessarily easy, but it can be well worth the effort

KM World Articles
Jun 19, 2019

8 Benefits of AI-Based File-Save Assistance (Video)
In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for File-Save applications.

KM World Articles
Jun 18, 2019

How to Deal With Manipulated Search Results (Video)
Eric Smith, Fire Oak Strategies chief technologist and information security officer, discusses real-world information security search issues in this clip from Enterprise Search & Discovery 2018.

KM World Articles
Jun 18, 2019

Exterro Acquires Jordan Lawrence, combining e-discovery with improved security
The acquisition will allow enterprises to manage e-discovery along with privacy and security regulations

KM World Articles
Jun 18, 2019

ABBYY adds mobile web capture SDK for customer onboarding on mobile devices
SDK uses AI-enabled mobile tech

KM World Articles
Jun 18, 2019

EnterWorks enters partnership with Perfa to offer e-commerce services
The agency will provide consulting services to customers and prospects of EnterWorks engaged in multi-domain experience management (MxM) implementations

KM World Articles
Jun 18, 2019

ManageEngine automates user mailbox management in its Office 365 admin tool
O365 Manager Plus speeds Office 365 management

KM World Articles
Jun 17, 2019

Upland Software and Microsoft collaborate on integration for financial teams
This integration will improve collaboration between teams

KM World Articles
Jun 17, 2019

Intermedia integrates with Datto Autotask PSA
Integration streamlines invoicing and service ticketing for MSPs selling Intermedia's UCaaS offering

KM World Articles
Jun 14, 2019

Litigation firm selects iManage for document and email management
The iManage platform delivers consistent user experience, a simplified IT environment, and organizational agility to Beck Redden

KM World Articles
Jun 14, 2019

Kyron is collaborating with Temasek Polytechnic to offer RPA certification
The collaboration will support automation industry growth

KM World Articles
Jun 14, 2019

Kryon is collaborating with Temasek Polytechnic to offer RPA certification
The collaboration will support automation industry growth

KM World Articles
Jun 14, 2019

Adobe reveals AI-Powered Technology Previews in Adobe Experience Cloud
New solution empowers enterprises to pilot new analytics innovations in real-time

KM World Articles
Jun 14, 2019

Quick! introduces the Forms App for automation
The solution brings forms automation to companies of all sizes

KM World Articles
Jun 14, 2019

Quik! introduces the Forms App for automation
The solution brings forms automation to companies of all sizes

KM World Articles
Jun 13, 2019

Dimensions teams up with the Norwegian Centre for Research Data
The goal of the partnership is to increase the visibility of research in the Social Sciences and Arts & Humanities

KM World Articles
Jun 13, 2019

DocStar ECM Sales Order Automation platform is now available
The platform promises accelerated time-to-value, reducing errors, lowering costs, and improving operational visibility

KM World Articles
Jun 12, 2019

Kodak launches document management platform using blockchain technology
Ensures safety and security of information

KM World Articles
Jun 12, 2019

Nuxeo Insight Cloud delivers the next generation of enterprise AI and intelligent content services
Helps enterprises to leverage their own datasets to create, train, and deploy custom AI models

KM World Articles
Jun 12, 2019

Ontotext?s GraphDB 8.10 improves knowledge graph experience
New release makes knowledge graph experience quicker, easier, and more productive

KM World Articles
Jun 12, 2019

Franz Launches AllegroGraph Knowledge Graph Solution
Combines graph and document technologies, ontology design, and AI data science expertise

KM World Articles
Jun 12, 2019

Zendesk Duet unites sales and service for more connected CX
Offers combination of Zendesk Sell and Support for flexibility

KM World Articles
Jun 12, 2019

The battle for business productivity: Office 365 versus the G Suite
It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise?evaluating workflows and growth plans in order to choose tools that can evolve alongside the business

KM World Articles
Jun 12, 2019

How to Define KM for Your Organization (Video)
Capture, manage, share, find: Federal Home Loan Bank of Chicago VP for KM Hyan Syed describes how his organization has defined its KM implementation in this clip from his presentation at KMWorld 2018.

KM World Articles
Jun 11, 2019

Salesforce plans to acquire Tableau
The acquisition of Tableau in a $15.7 billion all-stock deal is expected to be completed during Salesforce's fiscal third quarter ending October 31, 2019

KM World Articles
Jun 11, 2019

How NLP and Machine Learning Work Hand-in-Hand (Video)
SAS storyteller Tuba Islam highlights three key approaches to automation and machine learning in this clip from her presentation at Text Analytics Forum 2018.

KM World Articles
Jun 11, 2019

A better era for IT service desks
For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures

KM World Articles
Jun 11, 2019

Agorai cultivates five new partnerships
These five partners join Agorai's growing ecosystem of AI solution and data providers

KM World Articles
Jun 10, 2019

Microsoft and Adobe boost partnership
These deeper integrations will make it even easier for enterprises and SMBs to work faster and smarter

KM World Articles
Jun 10, 2019

Smartsheet extends platform for government agencies
Allows federal agencies to streamline processes to better serve citizens

KM World Articles
Jun 07, 2019

ZipRecruiter creates intuitive employer recruitment product
Using its AI engine, ZipRecruiter evolves employer to employee matchmaking

KM World Articles
Jun 07, 2019

Bpm?online launches new tool for process management and design
Bpm'online studio free will give access to tools for building processes diagrams with BPMN notation support

KM World Articles
Jun 07, 2019

Fashion retailer achieves 98% inventory accuracy with Oracle
By automating and optimizing retail process and workflow, KOJ has gained efficiencies and a significant reduction in labor costs

KM World Articles
Jun 06, 2019

Submit a nomination for the KMWorld Readers' Choice Awards
Time is running out. Submit your nominations for the first annual?KMWorld?Readers' Choice Awards Program

KM World Articles
Jun 06, 2019

Submit a nomination for the KMWorld Readers' Choice Awards today
Time is running out. Submit your nominations for the first annual?KMWorld?Readers' Choice Awards Program

KM World Articles
Jun 06, 2019

SimplerQMS and M-Files speed go-to-market for life sciences startups
Industry experts develop ready-to-use, validated quality management system to make cloud-based compliance solutions accessible to any life sciences business

KM World Articles
Jun 06, 2019

Pawscout receives $3 million in latest funding round
The funding will support additional growth and connectedness among pet communities in neighborhoods across the U.S. and Canada

KM World Articles
Jun 05, 2019

How to search LinkedIn
In searching for whatever type of information you need, there are three reasons why LinkedIn searching is easier and, in some ways, more effective than on other social networking sites

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