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The future of the global workplace: An interview with the CEO of Manpower
In this interview Jeff Joerres, CEO of Manpower—the global employment services company—talks about the changes he sees in store for the worldwide labor market, the state of human resources, and the challenges companies face in developing markets.Joerres believes that the emphasis large companies place on streamlining the organization leaves them susceptible to talent shortfalls. "Some of the leading-edge companies see this," Joerres says, "but they're being quiet about it because they don’t want to sound any alarm bells."For HR departments, Joerres maintains, the challenge will be to differentiate their companies in the eyes of current and prospective employees and to outsource judiciously.China needs line managers, while call centers in India endure astronomical rates of employee turnover. However, Joerres feels that the biggest mistake executives still make in all developing markets is relying too much on expatriate managers.
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© 1992-2003 McKinsey & Company, Inc
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