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Building an effective change agent team
Companies seeking to transform their operations frequently overlook the importance of change agents. These handpicked leaders, spread across an organization, implement processes, train employees, and act as all-around role models within change programs.A successful change agent team requires a clear definition of roles and reporting structures, a mix of skills and experience, and the ability to communicate with and inspire the support of line managers.
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© 1992-2003 McKinsey & Company, Inc
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