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Forrester

Visit Site - http://blogs.forrester.com/

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n Groundswell, two of Forrester Research's top analysts show you how to turn the force of customers connecting [Read More]

Categories: Social Media and Web 2.0 | Strategy and Ideas | Technology


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Latest Posts:

Tesla Sabotage: A Perfect Storm For Insider Threat
Last Sunday, Tesla CEO Elon Musk sent an all-employee email to Tesla employees revealing that the company was the victim of insider sabotage. Musk indicated that the saboteur made changes to Tesla's manufacturing operating system using fake usernames...
Forrester
Wednesday, June 20, 2018


Forrester's US Banking Customer Experience Index 2018 Shows CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester's Customer Experience Index (CX Inde...
Forrester
Tuesday, June 19, 2018


Forrester's 2018 US Banking Customer Experience Index Shows That CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester's Customer Experience Index (CX Inde...
Forrester
Tuesday, June 19, 2018


There Are No Clear CX Leaders Among US Brands For The Third Year In A Row
Forrester's 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upward, and the overall quality of US customer experience is stag...
Forrester
Tuesday, June 19, 2018


Mobile In-Store Retail Delivers Service, Efficiency and Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout....
Forrester
Friday, June 15, 2018


Mobile In-Store Retail Delivers Service, Efficiency, And Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout....
Forrester
Friday, June 15, 2018


How Do You Get The Right Help With Design In 2018?
The design market is hotter than ever especially for human-centered design, which is the right way to do it. There are more jobs, more spending, and more executive interest. But what if your company doesn't really get design? Or what if you need he...
Forrester
Thursday, June 14, 2018


Amazon Is A (Big And Scary) Red Herring
Amazon is on the tip of the tongue when folks analyze the retail sector or try to craft strategies to save or reenergize retail brands. Sure, Amazon is reshaping the retail sector, causing turmoil for most and devastation to some. But that point is m...
Forrester
Thursday, June 14, 2018


Use Text Analytics Technologies To Handle Mountains Of Unstructured Data
Enterprises are sitting on mountains of unstructured data - 61% have more than 100 Tb and 12% have more than 5 Pb! Luckily there are mature technologies out there that can help. First, enterprise information architects should consider general purpose...
Forrester
Thursday, June 14, 2018


Are You Modernizing Your B2B Go-To-Market Strategies?
Last week I had the opportunity to speak at a dinner event with 20 senior marketers and business partners that InsideView sponsored. We wanted to explore how well marketing and sales are facing up to new go-to-market challenges associated with buyer...
Forrester
Thursday, June 14, 2018



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