NEWS: KM WORLD ARTICLES
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KM World Articles
Nov 15, 2019

Global law firm enhances knowledge management with iManage RAVN
Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

KM World Articles
Nov 14, 2019

Adobe Sign gets a makeover with new interface and integration updates
The features make it easier for end users (signers) to fill out and sign documents

KM World Articles
Nov 13, 2019

2019 Readers Choice Award - Best Compliance and Information Security Solution: NetDocuments


KM World Articles
Nov 13, 2019

2019 Readers Choice Award - Best Customer Experience and Support: Mindtouch


KM World Articles
Nov 13, 2019

2019 Readers Choice Award - Best E-Discovery: Copyright Clearance Center


KM World Articles
Nov 13, 2019

2019 Readers Choice Award - Best Information Governance: OpenText


KM World Articles
Nov 13, 2019

2019 Readers Choice Award - Best Text Analytics and NLP: Nuance Communications


KM World Articles
Nov 13, 2019

The 2019 KMWorld Readers? Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

KM World Articles
Nov 13, 2019

enChoice completes merger with Adjacent Technologies
Aquisition will provide customers with larger and stronger team of ECM experts

KM World Articles
Nov 13, 2019

Save the date for KMWORLD 2020
Year in and year out, project teams and leaders spread out at KMWorld to make sure they cover all the sessions to make their time count

KM World Articles
Nov 13, 2019

OpenText addresses enterprise and government requirements with updates to EIM portfolio
New OpenText release provides flexible path to the cloud, enhanced security, and visibility into supply chain risk

KM World Articles
Nov 13, 2019

UJET announces new SMS adapter solution for contact centers ?
Supports rapid deployment of smartphone capabilities without replacing an entire call center stack

KM World Articles
Nov 13, 2019

BA Insight unveils ConnectivityHub preview, Microsoft Search connectors, and new search product for Teams
Third-party connectors provide a key capability and differentiating factor that will drive adoption and success of Microsoft Search

KM World Articles
Nov 12, 2019

2019 KM Promise Award Winner: Verint
At KMWorld 2019 in Washington, D.C., Thomas?H.?Hogan, Sr., CEO and president of?Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

KM World Articles
Nov 12, 2019

2019 KM Reality Award Winner: GE Healthcare
At KMWorld 2019 in Washington, D.C., Thomas?H.?Hogan, Sr., CEO and president of?Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

KM World Articles
Nov 12, 2019

Upland Software?s Altify streamlines the sales process in latest update
Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process

KM World Articles
Nov 11, 2019

OpenText to acquire Carbonite?for $1.42 billion
Adds cloud-based data protection and end-point security solutions to expand OpenText's EIM market position

KM World Articles
Nov 11, 2019

FrontdeskAI to further extend AI assistants to healthcare providers
FrontdeskAI will tackle front desk business challenges of customers across multiple industry sectors

KM World Articles
Nov 11, 2019

InsideView creates data management solution to clean data within CRM
Highly visual data management solution provides actionable insights while maintaining rich, accurate data in CRM

KM World Articles
Nov 10, 2019

HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process
The sports brand enhanced its workflow with collaborative virtual reality

KM World Articles
Nov 08, 2019

CGS introduces platform for remote workers
Teamwork AR is compatible and available through any device, pairing collaboration, chat, analytics and global support tools with custom content in the form of rich augmented reality experiences

KM World Articles
Nov 08, 2019

Knowledge graphs take the stage at KMWorld 2019
Knowledge graphs built on top of semantic technologies, supported by machine learning technologies, can become a paradigm change in metadata management

KM World Articles
Nov 07, 2019

Learning from failure to achieve success at KMWorld 2019
KM project leaders should be willing to fail often, keep a laser-focus on building trust, and communicate throughout

KM World Articles
Nov 07, 2019

KMWorld 2019: AI is the Future of KM
At KMWorld 2019, Accenture's Kamran Khan and Tracey Seward looked at how AI-infused knowledge management helps organizations to be more efficient, effective, and error-free

KM World Articles
Nov 07, 2019

News from KMWorld 2019: SAIC and Sinequa to provide search experience to NASA Marshall Space Flight Center
Sinequa's intelligent search platform will allow NASA Marshall Space Flight Center to explore NASA's information galaxies

KM World Articles
Nov 07, 2019

Creating mindful knowledge management practices at KMWorld 2019
Mindful knowledge facilitation is maintaining a moment-by-moment awareness of the knowledge being absorbed, used, consulted, and shared while remaining cognizant of potential adjustments to leverage improvements and greater harmony

KM World Articles
Nov 07, 2019

KMWorld 2019 takeaway: 10 ways to make your KM career recession-proof
At KMWorld 2019 in Washington, D.C., Adriaan Jooste,?CKO,?Deloitte Advisory, offered tips on what KMers should do to enable the success or their organizations as well as themselves?no matter what the economy brings

KM World Articles
Nov 07, 2019

Sifting through content with AI at KMWorld 2019
Metadata is the frame, it tells us what it is, what it's about, gives off inherited labels, impact and risk

KM World Articles
Nov 07, 2019

Microsoft launches knowledge management service "Project Cortex"
First new service in Microsoft 365 since the launch of Microsoft Teams

KM World Articles
Nov 07, 2019

Microsoft launches knowledge management service Project Cortex
First new service in Microsoft 365 since the launch of Microsoft Teams

KM World Articles
Nov 07, 2019

PrinterLogic acquires MaxxVault ?
Solution rebrands as Vasion?

KM World Articles
Nov 06, 2019

When Search engines break bad: Recognizing when it?s time to switch Search solutions at KMWorld 2019
Moving from the wrong search platform to the right one

KM World Articles
Nov 06, 2019

Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.

KM World Articles
Nov 06, 2019

Putting knowledge in the flow of everyday work
If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.

KM World Articles
Nov 06, 2019

Taking content management to the next level - KMW Webcasts KMWorld Live
More than 80% of business information is locked in unstructured content. Even in the age of digital transformation, much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

KM World Articles
Nov 06, 2019

Transforming CX and support - KMW Webcasts KMWorld Live
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

KM World Articles
Nov 06, 2019

Monetizing digital asset management: The power of metadata management
The ability to repurpose content across organizations for multiple use cases is essential to boosting the ROI of digital assets and their products or ser?vices.

KM World Articles
Nov 06, 2019

Knowledge management in the age of smart machines is considered at KMWorld 2019
The risks and benefits of AI and machine learning were considered during a keynote panel discussion at KMWorld 2019

KM World Articles
Nov 06, 2019

Looking at the future of knowledge management in the age of smart machines at KMWorld 2019
The risks and benefits of AI and machine learning were considered during a keynote panel discussion at KMWorld 2019

KM World Articles
Nov 06, 2019

Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It
We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.

KM World Articles
Nov 06, 2019

Compliance and quality assurance: Pieces of a complex supply chain puzzle
Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.

KM World Articles
Nov 06, 2019

AI is spearheading the future at KMWorld 2019
Knowledge sharing in the age of new technologies is being led by culture, people, and context. AI is at the forefront of this evolution

KM World Articles
Nov 06, 2019

Building a foundation for digital success at KMWorld 2019
At KMWorld 2019, Jason Hein,?director, delivery services,?Earley Information Science, laid out the basics of content rulebooks and why they are critical in digital transformation

KM World Articles
Nov 06, 2019

GE Healthcare showcases enhanced call center processes at KMWorld 2019
KMS Lighthouse helps GE Healthcare's call center make a difference in the moments that matter

KM World Articles
Nov 06, 2019

KMWorld 2019 Case Study: How GE Healthcare uses knowledge management to enhance its call center
KMS Lighthouse helps GE Healthcare's call center make a difference in the moments that matter

KM World Articles
Nov 06, 2019

Survive or thrive: How KM can be the difference at KMWorld 2019
The question for organizations is not whether they can afford to sustain a world-class knowledge management operation, but whether they can afford not to have one, according to Adriaan Jooste,?CKO,?Deloitte Advisory

KM World Articles
Nov 06, 2019

Survive or thrive? How KM can be the difference at KMWorld 2019
The question for organizations is not whether they can afford to sustain a world-class knowledge management operation, but whether they can afford not to have one, according to Adriaan Jooste,?CKO,?Deloitte Advisory

KM World Articles
Nov 06, 2019

Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019
There are many shifts driving the digital workplace of the future

KM World Articles
Nov 05, 2019

Evolving search engines with Natural Language Understanding
Effective search needs to move from the concrete to the abstract

KM World Articles
Nov 05, 2019

Evolving search engines with natural language understanding at KMWorld 2019
Effective search needs to move from the concrete to the abstract

KM World Articles
Nov 05, 2019

Improving the digital workplace at KMWorld 2019
We're in a time of transformation, the pace of change is increasing and we have to keep up with it, rating ourselves can help, said Geoff Ables, Managing Partner, C5 Insight, as he opened up his KMWorld 2019 session.

KM World Articles
Nov 05, 2019

Using knowledge graphs to examine scenarios
Moving beyond taxonomies and ontologies, the development of knowledge graphs starts to add the semantic layer needed to enrich and enhance all types of information

KM World Articles
Nov 05, 2019

Using knowledge graphs to examine scenarios at KMWorld 2019
Moving beyond taxonomies and ontologies, the development of knowledge graphs starts to add the semantic layer needed to enrich and enhance all types of information

KM World Articles
Nov 04, 2019

Get a Basic Primer on AI for KM at KMWorld 2019
At KMWorld 2019, Gordon Vala-Webb, CEO, Building Smarter Organizations and Board member, International Association of Innovation Professionals, discussed the different kinds of AI, various tools, and more during his workshop, AI 101 for KM.

KM World Articles
Nov 04, 2019

How to Gain Value from Text with Text Analytics
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.

KM World Articles
Nov 04, 2019

Exploring how to gain value from text with text analytics at KMWorld 2019
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.

KM World Articles
Nov 04, 2019

Extracting Value from Text with Text Analytics
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.

KM World Articles
Nov 04, 2019

Revitalizing knowledge management at KMWorld 2019
Good knowledge management is building a network to gain different perspectives to solve problems

KM World Articles
Nov 04, 2019

Revitalizing knowledge management within an organization
Good knowledge management is building a network to gain different perspectives to solve problems

KM World Articles
Nov 04, 2019

Seven steps for formulating a knowledge curation plan
There is no shortage of tools and techniques for building knowledgebases and repositories, yet questions persist about how best to design, build, and maintain a body of knowledge that is easily accessible to the broadest possible audience and available in form that is useful.

KM World Articles
Nov 04, 2019

Seven steps for formulating a knowledge curation plan from KMWorld 2019
There is no shortage of tools and techniques for building knowledgebases and repositories, yet questions persist about how best to design, build, and maintain a body of knowledge that is easily accessible to the broadest possible audience and available in form that is useful

KM World Articles
Nov 01, 2019

Perspective on Knowledge: Journalism?s new landscape
What's happening to news is a microcosm of what's happening to knowledge overall.

KM World Articles
Nov 01, 2019

How robotic is your process ?
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

KM World Articles
Nov 01, 2019

Bringing adult supervision to machine learning and AI
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.

KM World Articles
Oct 31, 2019

Leveraging Microsoft 365 for CCPA and GDPR Compliance
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements

KM World Articles
Oct 31, 2019

LogMeIn releases Helpdesk to assist employees with finding data
AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more efficiently

KM World Articles
Oct 30, 2019

NetApp launches new cloud updates to boost customer experience
Company introduces new simplified cloud experience for the enterprise, on and off the premises

KM World Articles
Oct 30, 2019

bpm?online changes name to Creatio
Low-code, process automation, and CRM company rebrands

KM World Articles
Oct 30, 2019

New collaboration targets medical research
Leverages AI and machine learning to uncover new healthcare treatment strategies for stroke and diabetes patients

KM World Articles
Oct 29, 2019

Gladly introduces chat functionality within its mobile application
The in-app chat will empower companies to meet their customers where they are

KM World Articles
Oct 29, 2019

Nutanix partners with Hardis Group to deliver IoT solution for supply chain operations
Solution to improve supply chain and logistics operations in real-time by leveraging AI, IoT, and edge computing

KM World Articles
Oct 29, 2019

inSided partners with Gainsight to power online community customer engagement
inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight's SaaS customer success goals

KM World Articles
Oct 25, 2019

Adobe has announced enhancements for AI-powered personalization
People-Based Destinations enables fragmented data to be brought together to create a unified view of each customer

KM World Articles
Oct 25, 2019

Adobe adds enhancements for AI-powered CX personalization
People-Based Destinations enables fragmented data to be brought together to create a unified view of each customer

KM World Articles
Oct 24, 2019

The changing face of knowledge management: How cognitive search can help enterprises keep up
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost

KM World Articles
Oct 24, 2019

Cognosante selects Talkdesk to support contact center operations
With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

KM World Articles
Oct 24, 2019

Akumina and BA Insight partner to advance enterprise search
BA Insight's AI-driven search software, integrated with the Akumina employee experience platform, helps employees find specific information quickly and efficiently

KM World Articles
Oct 24, 2019

ServiceNow to acquire Attivio?s cognitive search platform
With the addition of Attivio's search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers

KM World Articles
Oct 23, 2019

HighWire forms partnership with Semantic Scholar to broaden article discovery
The collaboration will enhance the discovery, search, and browsing experiences of researchers and users

KM World Articles
Oct 22, 2019

Mindbreeze expands its reach
Growing number of customers, particularly from the public sector, was a key reason for new Maryland office

KM World Articles
Oct 22, 2019

Epicor announces new release of DocStar ECM
Latest DocStar ECM release adds new features for digital transformation so organizations can work smarter to reduce costs and invest in growth

KM World Articles
Oct 22, 2019

SDL MultiTrans now compatible with RelativityOne
Combination enables secure translation of e-discovery content and information

KM World Articles
Oct 22, 2019

FocusVision implements new AI capabilities in survey platform
FocusVision gives users a powerful customer experience for faster end-to-end surveys with latest release

KM World Articles
Oct 21, 2019

Verint Systems enhances its Knowledge Management suite
The update drives knowledge intelligently across customer touchpoints via the cloud

KM World Articles
Oct 21, 2019

ASG Technologies unveils ASG-Zenith digital automation platform
Enables customers and partners to build flexible business solutions on top of common business services with out-of-box mobility

KM World Articles
Oct 21, 2019

Alfresco acquires integration specialist pernexas
Acquisition provides seamless connectivity between SAP and Alfresco

KM World Articles
Oct 18, 2019

eGain enhances its customer engagement suite
The updates include conversational automation, augmented agents, full-spectrum analytics, and more

KM World Articles
Oct 17, 2019

Thomson Reuters updates HighQ Now with collaboration and process management enhancements
New release includes advanced document bundling and enhanced two-factor authentication for better transaction management and platform security

KM World Articles
Oct 16, 2019

Hilton explores employee feedback
Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

KM World Articles
Oct 16, 2019

Hilton explores workforce feedback using flexible and user-friendly platform
Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

KM World Articles
Oct 16, 2019

Dynata?s latest platform aims to transform the future of insights and marketing
Dynata Insights Platform will integrate market research with advertising solutions for the first time

KM World Articles
Oct 15, 2019

Diyotta partners with Splice Machine and Clearsense to improve analytics for healthcare customers
Platforms integrate to reduce complexity and improve data analytics speeds for better clinical research and patient care outcomes

KM World Articles
Oct 15, 2019

Algolia Raises $110 Million in Series C Funding
Provides search-as-a-service solution and suite of APIs

KM World Articles
Oct 15, 2019

harmon.ie launches solution to connect emails to Microsoft Teams
Streamlines collaboration and data management in the enterprise?

KM World Articles
Oct 15, 2019

Alaris creates initiatives to bolster channel partners
The new Developer Program and Partner Portal will expand revenue opportunities for the channel

KM World Articles
Oct 15, 2019

Risk, technology, and the evolution of the legal industry
Research reveals an industry in transition

KM World Articles
Oct 14, 2019

Calabrio promotes contact center freedom with new self-scheduling technology
Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair, and digitally optimized workplace

KM World Articles
Oct 14, 2019

ManageEngine introduces ESM features in ServiceDesk Plus
The update manages service delivery across business functions on a common platform, provides a uniform service ordering experience for end users, and more

KM World Articles
Oct 11, 2019

Okta launches a new suite of security solutions
New approach to security turns targets into first responders, enabling administrators and end users to make informed security decisions, faster

KM World Articles
Oct 11, 2019

SEC selects Casepoint for its cloud-based e-discovery pilot
Cloud-based electronic discovery system will help drive greater efficiency

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