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Click here to return to the CEOExpress Mail Help Center (POP Information, Storage Upgrades and More). Some answers below include feature demos. For a complete list of feature demos, please click here. Click headers to jump to main sections, or click individual questions below. Overview/My Account | Email | Spam Filters | Calendar | Contacts | Document Storage | Everything Else Overview/My Account
Where can I see a tour of CEOExpress email?  Click here for a DEMO.How do I create a CEOExpress Email account? Log into your CEOExpressSelect account. Click the Email tab in the upper left hand corner of the homepage. If your subscription includes email, you will be taken to a page where you will be walked through the process of creating an account. If your subscription does not include email, please contact us about adding it. Can I change my email address? At this time, you can only have one email address per CEOExpressSelect account. We hope to add the ability to create multiple accounts soon. Can I have more than one address? If you are interested in changing your email address, please contact us. Can I change my password? Your email password is different from your CEOExpressSelect password. To change your email password, login to your email account and visit Settings -> Account Maintenance -> Change Password & Secret Question/Answer. Please note that changing your password will affect the password of your Webmail account, POP account, IMAP account and the desktop notification client. How do I increase my storage? All CEOExpress Email accounts start with 1GB of storage. This storage will be used for your email, as well as document storage. Information on upgrading your storage will be coming soon. If you would like to upgrade now, please contact us. How do I delete my email account? To delete your email account, go to the CEOExpress homepage, and click My Account in the upper right hand corner. Choose Edit Personal Information from the left hand column on that page. Scroll to the bottom of the page and click the Delete Email Account button. Please be aware that this will delete your existing email account, and all messages, contacts, documents and other customization within the account. These settings and messages cannot be retrieved. Are all CEOExpress Email settings compatible with a Mac/all browsers? While our Webmail interface has been designed for all major browsers and platforms, you might still find some incompatibility issues when using Webmail 2.0. In that case, we suggest that you login using Version 1.0 Classic. (If you are having problems and want to know how to access this older version, please let us know.) Email Back to Top How do I consolidate/fuse an account? Click here for a DEMO.To fuse/consolidate an email account, please visit Settings -> Fetching Mail -> Consolidator Accounts. We support consolidation of POP and IMAP email accounts as well as Hotmail, AOL, etc. To consolidate your POP and IMAP accounts, you will need to have your username, password and the mail server information handy. (See the Email Help Center for your POP and IMAP configuration information.) How do I search for a message?
To spell check your email before sending, click on the 'Check Spelling' button. This will popup the spellchecker with suggestions for any misspelled word.  What are identities, and how should I use them? Click here for a DEMO.Identities allow you to customize the From email address when sending and replying emails. To configure your identities, please visit Settings -> Web Settings -> Identities. When composing or replying to an email, use the 'From:' drop down to select the appropriate identity.  How often is my trash emptied? By default, the Trash/Deleted Items folder is not set to be emptied automatically. You will need to manually empty it by clicking on the 'Empty' link next to the folder. Alternatively, you can setup an archive setting to automatically delete your Deleted Items folders if certain criteria are met. You can do so by visiting Settings -> Backup & Archiving -> Specific Folder Archive Settings. How do I create and use email rules?
To mark a message as read or unread, simply right-click on the message and select the appropriate option from the context menu. If you'd like to mark several messages at once, click on the checkbox next to each message and repeat the above steps. To flag an email, simply click on the transparent flag icon next to the email.  If you've disable right-click in your Webmail account, you can always use the 'perform this action…' drop down available at the bottom of your email list.  How do I use search folders?
How does POP/IMAP work? Both POP and IMAP are protocols used to retrieve emails from a server. POP is however designed to only fetch email from the Inbox folder and the email can be deleted or kept after retrieval. IMAP on the other hand, can be used to fetch emails from several folders. With IMAP, the emails and folders are always stored on the server and synched with your email client. (Please see the Email Help Center for a link to your specific POP and IMAP configuration information.) How does desktop notification work?
To setup a vacation message visit Settings -> Forward, Autorespond, Lists -> Setup Vacation Message. Select an identity (reply name and address) from the drop down and type in the Reply Subject and Reply Body. When you're done, click on the 'Update Vacation Message' button. To setup an auto-responder, visit Settings -> Forward, Autorespond, Lists -> Mail Autoresponders and click on the 'Add a new mail autoresponder to a domain name'. Type in the account name and select the domain name from the list. Fill in the Reply From, Reply Subject and Reply Body and finally click on the 'Add Mail Autoresponder' button. What happens when I archive messages? Click here for a DEMO.As the number of emails in your account grows certain operations like searching will take a lot of time to be completed. By archiving your messages, this helps to increase the performance of your account. You can archive your messages by visiting Settings -> Backup & Archiving. Once enabled, a new folder called 'Archive' will be created along with any sub-folders you have. Messages that meet the archiving criteria you've set will be moved there. How do I sync my email with Outlook, Outlook Express, or Blackberry? Click here for a DEMO.To sync your email with Outlook or Outlook Express, you will need to download and install the FuseSync utility by visiting Settings -> Utilities. For instructions on using this plug-in, please refer to the manual bundled with the software. Spam Filters Back to Top How does the spam filter work? Click here for a DEMO.We offer different level of spam protection to make sure that your Inbox is spam free. Our spam filters are based on Bayesian filtering. When a message arrives, we analyze several factors like originating server, content of message, etc to detect spam. You can customize the spam sensitivity for your account by visiting Settings -> Anti-Spam -> Anti-Spam Settings. Here are a few important notes about our spam protection:
Calendar Back to Top How do I sync my calendar with Outlook? Click here for a DEMO.To sync your calendar with Outlook or Outlook Express, you will need to download and install the FuseSync utility by visiting Settings -> Utilities. For instructions on using this plug-in, please refer to the manual bundled with the software. What are my calendar view options?
iCal is a protocol that allows you to exchange calendar data. There is a lot of software that supports the iCal standard and you can use them to sync and update your CEOExpress calendars. To setup iCal for your calendars, visit Calendar -> iCAL Remote Calendar and Tasks. How do I create an appointment? To create a new appointment, go to the 'Calendar' section of your Webmail account and click on the Create New Appointment button. This will bring up a new page that you'll need to fill in with your appointment info. How do I set a reminder? When setting up an appointment, check the 'Remind before' checkbox and set the number of time you'd like to be reminded before the appointment. In order to be notified via email, you'll need to setup a reminder address by clicking on the 'Reminders' link on your left.  Can I create recurring appointments? To setup a recurring appointment, check the 'Enable Appointment Recurrence' checkbox when creating a new appointment. You'll then be allowed to choose the frequency of the recurrence.  Contacts Back to Top How do I sync my Contacts with Outlook? Click here for a DEMO.To sync your contact folders with Outlook or Outlook Express, you will need to download and install the FuseSync utility by visiting Settings -> Utilities. For instructions on using this plug-in, please refer to the manual bundled with the software. What are all the features available in my Contacts Manager? Click here for a DEMO.What are my view options? We offer two different views for contact folders: Detail View and List View. The Detail View will list your contact items along with their fields while the List View will only list The Full Name, Company, Email, Home Phone and Work Phone. How do I add a new contact? To add a new contact item, visit Contacts and click on the 'Create New Contact' button. Fill in the contact's details and click on the 'Save All Contact Information' button. How do I edit an existing contact? To edit an existing contact item, click on the Edit button or right-click the contact item and select 'Edit' from the menu. When you are done with your changes, click on the 'Save All Contact Information' button. How do I use the Update Campaign? Click here for a DEMO.With Contact Update Campaigns you can let your contacts update their own personal information. To setup a new update campaign, go to the 'Contacts' section and click on the 'Update Campaigns' link. Select a personalized message to send to your contacts, and we will do the work for you. Each person in the folder you select will be sent an email asking them to visit a URL if the personal information contained in the email is incorrect. Once they have visited the URL they can update, edit, or delete any part of their contact. How do I create/use contact folders?
Click here for a DEMO.To send email to a group/list you will need to setup a mailing list. Mailing Lists allow you to setup a single email address that when email is sent to this address it will be automatically forwarded to a group of email addresses that you specify when creating the list. To create a mailing list, visit Settings -> Forwards, Autorespond, Lists -> Mailing Lists. To prevent spamming of your mailing list, consider creating a secret key or enabling the 'Private Mailing List' feature. Document Storage Back to Top How do I use document storage? Click here for a DEMO.The document storage feature available from the 'Storage' icon in your Webmail account allows you to easily store files and download files from your email account. Its Windows Explorer-like interface enables you to control your folder hierarchy for easier management. To upload file simply click on the 'Upload a file' link and use the Browse buttons to select the file from your computer. Once selected, click on the 'Save Files' button to upload the file. How can access my documents using FTP? Get started here Click here for a DEMO.Everything Else Back to Top How do I use the mobile/handheld email? We provide a Webmail interface that is designed to be compatible with your mobile phone. You can login with your username and password at: http://email.ceoexpress.com/mobile. You can also access your email through a link on your CEO Mobile homepage (http://pda.ceoexpress.com). What are my Web Display Setting options? Click here for a DEMO.We offer different options to customize the display of your Webmail account. To review a list of display options, please visit Settings -> Web Settings -> Web Display Settings. Below is a brief description of the different options you'll find:
How do tasks and notes work? Tasks allow you to keep track of your current tasks and to-do list. To create a new tasks, click on the 'Tasks' icon in your Webmail and click on the 'Create New Task' button. Similar to appointments you can set to be reminded about a particular task. Notes allow you to quickly store short notes in your Webmail account. To create a new note, click on the 'Notes' icon on your Webmail and click on the 'Create New Note' button. How do I use the FuseSync plugin? Click here for a DEMO.The FuseSync plug-in allows you to sync your contacts, calendars, tasks and notes folders between your CEOExpress email account and your Outlook or Outlook Express or BlackBerry folders. To use the FuseSync plug-in, you will need to download it from your Webmail account by going to Settings -> Utilities -> FuseSync Plug-in. Once downloaded and installed, it will show up in your email client and can be configured for sync. For more information, please refer to the manual bundled with the plug-in. Can I change the look and feel of my CEOExpress email pages? You can change the look and feel of the Webmail display through our skins. To set a different skin, login your Webmail account and visit Settings -> Web Settings -> Web Display Settings and select a new skin from the drop down menu.  How do I change my time zone? To change your time zone, login your Webmail account and visit Settings -> Web Settings -> Web Display Settings. Use the drop down menu to set your appropriate time zone.  Does CEOExpress Email work/display in other languages? We use international encoding standards to render email in our Webmail. If you are still unable to view certain emails, we recommend that you resort to an email client or set the appropriate encoding in your Web browser. |
To search for an email message, type in your search term in the search textbox on your right. By default, the search will look for emails in the folder you're currently viewing. If you'd like to search other mail folders or specify more search criteria, click on the 'advanced search' link for more options. Please note: You cannot search for terms within the body of a message.
You can create and use your folders by clicking on the 'Folder Management' icon on your left. Folders can also be created by right-clicking on your list of folders and selecting 'New Folder'. You can create folders to organize messages that come from your fused email accounts, messages that include specific words, etc.
To move messages from one folder to another, select the message by checking the checkbox next to the message and drag and drop the message to the destination folder. Alternatively you can select the message and use the 'Move selected to..' drop down menu at the bottom to move your message to another folder.
Search folders are virtual folders that contains mail items based on previously defined search queries. The emails contained in these folders act as pointers or shortcuts to existing emails. Therefore, if you delete or change an email in a search folder, you are actually changing or deleting the original message. By default, your account is setup with three Search folders - Unread Mail, Recent Mails and Flagged Mails.
The desktop notification client is software that sits in your system track and notifies you through a bubble popup of new incoming emails to your account. It can be configured to monitor the email folders you want. This utility not only alerts you of new email but also alerts for appointments, task events, and other alerts sent from users in your group or on your friends list. To turn on the Desktop Notifier, go to Settings ? Utilities ? Desktop Notification Client.
We currently offer 4 different viewing options for your calendars: 1 Day, 5 Day Work Week, 7 Day Week and Full Month. You can set your calendar to display in these view by clicking on the links at the top.
By default, a calendar folder will already be created in your account. If you'd like to create new calendars, you can right-click on calendar folders tree on your right and select 'New Folder' from the context menu.
To move a contact from one folder to another, simply select the contact by checking on the checkbox next to it and drag and drop it to the destination folder.