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May 08, 2025
KMWorld's webinar, Top KM Strategies For Optimizing Customer Experience through AI, highlighted the perspectives of experts from Verint in regard to upleveling both internal and external experiences with the transformative power of AI, covering both emerging tools and trending techniques.
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May 08, 2025
WisdomAI, the AI-based agentic data insights platform that delivers personalized, powerful decision-making solutions to enterprises, is emerging from stealth backed by $23 million in funding.
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May 08, 2025
data.world's simple, smart, and powerful data catalog and data governance platform will be brought into the ServiceNow AI Platform, allowing customers to enrich data with meaning, context, and relationships
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May 07, 2025
Latest iteration bolsters open, scalable, community-driven search and analytics, enabling sustainable innovation
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May 06, 2025
New release streamlines workflows and reduces costs for investment managers
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May 06, 2025
AllegroGraph 8.4 advances natural language query capabilities to drive complex agentic AI enterprise use cases
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May 05, 2025
AccessibilityNow Gateway Enterprise provides the opportunity to fully support the goals of enhanced customer satisfaction, assured regulatory compliance, and the drive for greater operational efficiency
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May 02, 2025
Foxit, a leading provider of innovative PDF and eSignature products and services, is announcing new enhancements to its AI Assistant within Foxit PDF Editor, supercharging knowledge workers' productivity. With new AI interactions and automations, Foxit revolutionizes what document software can help workers achieve, according to the company.
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May 02, 2025
Summize's new agentic, multi-agent approach to AI underpins its entire CLM software, which replicates how lawyers review more complex agreements
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May 01, 2025
Give customers the power to drive more efficient revenue growth by connecting digital marketing teams to the contact center
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Apr 30, 2025
Transforming customer feedback into strategic actions
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Apr 30, 2025
Dubbed Q-Behavior Analytics and Audit (Q-BA2) is designed to meet the mission-critical needs of government agencies and commercial enterprises
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Apr 30, 2025
Agentic AI leader pioneers a new standard for AI-native applications by introducing the Campaign Feed
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Apr 29, 2025
Developed in partnership with top clinical professionals, the solution leverages Google Gemini 2.0 Flash through Vertex AI to create a more efficient and accurate way to analyze medical documents
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Apr 29, 2025
Offers key upgrades for high-volume communication workflows
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Apr 28, 2025
New integrations bolster Expel's comprehensive protection against phishing, BEC, and inbox-based attacks
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Apr 25, 2025
Talkdesk applies agentic AI automation to bank and credit unions' customer service and support workflows to seamlessly uplevel customer experience
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Apr 25, 2025
Knowledge Domains enhance knowledge management systems by enabling tagging, improving search accuracy, supporting web navigation, facilitating semantic fingerprinting, and more
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Apr 24, 2025
Avaya Infinity transforms fragmented experiences into authentic connections that nurture relationships and build loyalty
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Apr 23, 2025
ikaun's network of AI agents execute complex, multi-step tasks, empowering teams to respond faster, smarter, and with greater strategic precision
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Apr 23, 2025
Contegra works with Fortune 500 and other dtSearch developer customers to tailor instant concurrent search implementations across terabytes of online and offline data
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Apr 22, 2025
Software company leverages Vertesia's low-code platform to rapidly deliver custom generative AI solutions
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Apr 22, 2025
Beeline AI is powered by one of the largest and most diverse proprietary data sets in contingent labor to redefine workforce management and offer businesses an intelligent, efficient, and secure platform to meet their extended workforce needs
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Apr 22, 2025
BCN, a leading managed network and technology solutions provider, is debuting the BCN Cloud Voice Call Center, a centralized, secure platform transforming call center complexity, cost, and security.
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Apr 21, 2025
Grant Spradlin, VP of product, Vertesia, and Jan ?tihec, director, data and GenAI, Shelf, discussed the significance of leveraging unstructured content in KMWorld's webinar, From Unstructured Content to Actionable Insights: Accelerating Access to Accurate, Relevant Information, offering their expertise and guidance on the utility and value of unstructured information.
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Apr 21, 2025
Collaboration aims to optimize customer service management and streamline agreement processes globally
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Apr 18, 2025
New partnership integrates firm intelligence and automated pitch and proposal creation
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Apr 17, 2025
Acquisition will create an advanced operating system with applied AI to help improve returns for real assets investors, advisors, and operators
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Apr 17, 2025
Certinia, the platform for service business, is unveiling its Spring ?25 release, complete with AI-powered capabilities that unlock value, increase productivity, and enhance workflow visibility.
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Apr 16, 2025
New features include automatic account tracking, faster setup, and AI-powered insights for later-stage engagements
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Apr 15, 2025
New AI capabilities in the latest Progress Sitefinity release accelerate content creation, streamline digital asset management, and enhance customer engagement
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Apr 14, 2025
With IL5, Snowflake will enable the DOD to modernize and accelerate their data cloud migration by protecting and sharing mission critical data across the cloud
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Apr 14, 2025
Octolane, which provides an AI-driven CRM that automates sales actions and CRM updates, is announcing the results of its seed funding round, having raised $2.6 million.
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Apr 11, 2025
Enhancing the management, efficiency, and scalability of Windows 365 and Azure Virtual Desktop
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Apr 11, 2025
TrueDialog, the provider of enterprise-grade SMS texting solutions, is unveiling a new native?integration with Microsoft 365, bringing the comprehensive messaging capabilities of TrueDialog to the Microsoft ecosystem.
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Apr 10, 2025
SREs and developers now have access to a production-ready OTel ecosystem
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Apr 10, 2025
Workvivo AI, powered by Zoom AI Companion, elevates the employee experience and helps make internal communication effortless
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Apr 09, 2025
Microsoft Azure customers worldwide now gain access to QPP NextGen from Quark to take advantage of the scalability, reliability, and agility of Azure
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Apr 09, 2025
Logik.ai's technology will accelerate ServiceNow's CRM footprint and momentum in sales and order management
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Apr 09, 2025
AlphaSense, the leading AI-powered market intelligence and search platform, is supercharging investment banking firms, having demonstrated significant momentum in augmenting investing with AI and generative AI (GenAI).
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Apr 08, 2025
Turn information into insights, empowering business leaders to strategically drive their organization
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Apr 08, 2025
New hybrid project management and adaptive AI planning capabilities deliver value to customers
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Apr 07, 2025
this integration eliminates inefficiencies and empowers teams to focus on high-value tasks instead of administrative headaches
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Apr 04, 2025
Remove the app management burden on IT and bring visibility to the entire organization with improved ALM and audit log capabilities
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Apr 04, 2025
LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, is announcing its active participation in the Federal Risk and Authorization Management Program (FedRAMP) authorization process, having achieved "In Process" designation.
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Apr 04, 2025
LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, is announcing its active participation in the Federal Risk and Authorization Management Program (FedRAMP) authorization process, having achieved "In Process" designation.
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Apr 03, 2025
AI-powered platform revolutionizes workforce strategy
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Apr 03, 2025
Progress, the trusted provider of AI-powered digital experience and infrastructure software, is debuting new purpose-built AI features for Progress ShareFile?the SaaS-native document collaboration platform?designed to supercharge document-based workflows and drive positive business outcomes.
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Apr 02, 2025
New knowledge maps illustrate the links between categories and terms in a taxonomy
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Apr 02, 2025
Hyland, the leading provider of unified content, process and application intelligence solutions and the pioneer of the Content Innovation Cloud, is announcing a series of new AI-powered enhancements designed to supercharge organizations' data repositories.
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Apr 02, 2025
Experts from Vertesia and Graphwise joined KMWorld's latest webinar, Empowering LLMs with a Semantic Layer, to dissect the ways semantic layers can unlock exponential value for both generative AI (GenAI) and agentic applications.
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Apr 01, 2025
New gen AI-powered industry toolkit helps agencies quickly and securely meet digital transformation goals while maximizing productivity
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Apr 01, 2025
AI agents perform tasks and extend the capabilities of human teams
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Mar 31, 2025
Autonomous spreadsheet that leverages AI automation to complete common analysis and operations-focused workflows
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Mar 31, 2025
Autonomous spreadsheet that leverages AI automation to complete common analysis and operations-focused workflows
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Mar 28, 2025
Solutions empower businesses to transform contracts into strategic assets with AI, surfacing critical insights, obligations, and risks
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Mar 27, 2025
The company's solution powers many of the world's largest consumer platforms
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Mar 27, 2025
Stack Overflow, the company empowering developer communities to discover the information, answers, and learning opportunities they need, when they need them, is debuting a new connector for Microsoft Graph that makes content from Stack Overflow for Teams more accessible within the Microsoft 365 ecosystem.
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Mar 26, 2025
The collaboration optimizes inventory processes, boosting efficiency, profitability, and customer satisfaction
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Mar 26, 2025
Next Generation Co-authoring capability eliminates friction and inefficiencies while letting customers stay in total control, driving maximum productivity
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Mar 26, 2025
Observe.AI, the leading AI Conversation Intelligence platform for contact centers, is announcing the general availability of VoiceAI agents, a solution for delivering human-like conversations with AI agents capable of demonstrating empathy, listening skills, and critical thinking.
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Mar 25, 2025
AWS is announcing that Amazon Q in QuickSight?AWS' generative AI (GenAI) assistant for QuickSight?now offers the ability for any employee, regardless of technical expertise, to perform high-quality data analysis through the use of natural language.
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Mar 25, 2025
Relativity, the company making software to help users organize data, discover the truth, and act on it, is announcing the general availability of Relativity aiR for Review in RelativityOne Government, a FedRAMP-authorized generative AI (GenAI) solution designed to accelerate and improve the quality of document reviews.
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Mar 24, 2025
Proofpoint Inc., a leading cybersecurity and compliance company, is announcing that through an expanded global partnership with Microsoft, Microsoft Azure will serve as the trusted cloud infrastructure foundation from which Proofpoint's human-centric security innovations will be built upon.
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Mar 24, 2025
Systran, a pioneer in AI-driven language translation, and Sinequa, a leader in enterprise search?both part of the ChapsVision Group?are debuting their AI-powered legal search assistants and translation platform.
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Mar 21, 2025
NICE, a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond, is unveiling a new, end-to-end automation solution for customer service?the CXone Mpower Orchestrator.
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Mar 21, 2025
Qualtrics, the leader and creator of the experience management category, is announcing Experience Agents, AI-powered autonomous agents that interact directly with customers and employees.
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Mar 20, 2025
Stravito, the AI-powered knowledge management solution that enables teams in global organizations to extract and use insights for critical decision-making, is debuting several new enhancements for its generative AI (GenAI) tool, Stravito Assistant?the conversational assistant that turns knowledge into action at scale.
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Mar 20, 2025
Wiz and Google Cloud are fully committed to continue supporting and protecting customers across all major clouds, helping keep them safe and secure wherever they operate
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Mar 19, 2025
eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers.
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Mar 19, 2025
Unlocking the potential of AI to transform enterprise knowledge management and the road ahead.?
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Mar 18, 2025
Brightspot, a leader in content management and orchestration, is announcing that its content management platform is now available through the AWS Marketplace for the U.S. Intelligence Community (ICMP).
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Mar 18, 2025
Ashu Roy, eGain CEO, began his keynote address at the KM & AI Summit by saying how excited he was about AI and KM.
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Mar 18, 2025
Timothy Tiryaki, in his opening keynote at the KM & AI Summit, focused on AI as a transformative force and suggested a different mindset is necessary.
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Mar 17, 2025
Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit?'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"?exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.
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Mar 17, 2025
Knowledge transfer, collaboration, communities of practice can all be associated with following, creating, and learning from recipes.
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Mar 14, 2025
GlobalData Plc, a leading data, insight, and technology company, is announcing its acquisition of Ai Palette, an AI-powered consumer insights platform, with the goal of helping Consumer Packaged Goods (CPG) brands make smarter, data-driven decisions with speed and accuracy.?
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Mar 14, 2025
Digitech Systems, the most trusted choice for intelligent information management and business process automation, is unveiling Sys.tm Flows and Sys.tm Intelligence, two new tools designed to enhance the Sys.tm information management platform's automation capabilities.
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Mar 13, 2025
AI-powered condition-based search allows enterprises to locate information faster, saving valuable time and resources
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Mar 13, 2025
The only platform to consolidate seller productivity and forecasting precision to run all enterprise revenue workflows, end-to-end
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Mar 11, 2025
Google and Meta alumni founded Auxia to give marketing teams the same AI capabilities used by tech giants without requiring specialized data science teams
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Mar 10, 2025
Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers
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Mar 10, 2025
Search has proved to be a conundrum for many organizations, but the advent of new techniques and better integration into KM platforms will prove to be a driver for greater adoption.
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Mar 10, 2025
By breaking down traditional information silos and offering a unified, intuitive platform where employees?can access, share, and leverage critical knowledge effortlessly, we empower users with insights tailored to their specific roles and tasks. This ensures that the right information reaches the right people at the right time.
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Mar 10, 2025
AI's favoring of induction over deduction is the root of its power, for it lets it deal with the specifics that bedevil the application of broad major premises.
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Mar 10, 2025
KM makes problem-solving reusable by rendering enterprise knowledge orderly, searchable, accessible, and compliant. Even in the midst of the most revolutionary of technologies?which many would say the ubiquity of language models heralds?the fundamentals of having vertical-specific solutions, meta-data models, workflows, and processes are ultimately what makes knowledge?reusable.
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Mar 10, 2025
There is a way you can supercharge an LLM and get far superior results, and it's fast.
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Mar 10, 2025
Employees waste valuable time searching for documents?and navigating disjointed systems, leading to frustration and inefficiency. MangoApps provides a single source of truth, powered by AI, to ensure every worker can instantly access what they need, regardless of role or location.
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Mar 10, 2025
Access works across the information?lifecycle to securely scan/digitize, index,?store, and dispose of documents.
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Mar 10, 2025
Looking forward to 2025 and beyond, the synergy between KMS and LLMs will drive significant advancements in organizational experiences. By leveraging the strengths of both technologies, organizations can expect enhanced efficiency, better decision-making, and more innovative solutions to complex problems.
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Mar 10, 2025
In 2025, you need enterprise intelligence?dynamic, AI-powered knowledge orchestration that connects critical insights across your entire organization in real-time.
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Mar 10, 2025
Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.
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Mar 10, 2025
Make sure your knowledge management system fulfills all these requirements for effective content processing so that users (and your organization) reap maximum benefits from your KM investment.
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Mar 10, 2025
We're moving into an era where AI-driven content operations will?be the norm, not the exception. Organizations will shift from basic automation to intelligent content orchestration, where AI systems don't just process content but understand and adapt it in real-time across multiple channels and markets.
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Mar 10, 2025
Whether you're starting with strategy development or ready to implement AI solutions, our expertise spans from tacit knowledge capture to the design and development of enterprise-level AI, ensuring your organization achieves its KI goals.
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Mar 10, 2025
Infusing AI into the enterprise content ecosystem gives your organization the power to search, find, discover, reuse, repurpose and rebirth content?including unstructured content?in ways like never or simpler before. It automates content processes that drive productivity, safeguard content compliance and accelerate results with impactful content that engages your audience.
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Mar 10, 2025
The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.
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Mar 10, 2025
Although large bodies of research have identified mind-body-environment connections, much of this research remains untapped and underutilized.
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Mar 10, 2025
What is inarguable is the fact that enterprise SaaS is incredibly profitable and, by default, incredibly expensive to use over time.
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Mar 10, 2025
It's critical to provide the right resources for effective knowledge transfer. This not only includes the time and space to learnbut also change management elements such as rewards and recognition to motivate both sources and recipients.
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