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Dec 02, 2022
Sam Hahn, technology evangelist from eGain, joined KMWorld to discuss how contact centers and their agents are at a disadvantage when it comes to modern knowledge tools.
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Dec 01, 2022
Harte Hanks Inc., a global customer experience company, has recently acquired InsideOut Solutions, LLC, an inside sales optimization firm, for a total of $7.5 million.
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Dec 01, 2022
New integrations with Twilio MessagingX, Twilio SendGrid, and Doxee Pvideo are now available
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Nov 30, 2022
Qlik Analysis enables Fujitsu to get insights from data and move to a predictive management approach
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Nov 30, 2022
Joint proposition combines NLP and ML with knowledge graphs to intelligently augment enterprise decision-making and get greater value from data
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Nov 29, 2022
This new AI feature enables people to speed up writing, spark ideas to beat writer's block, summarize long documents, rephrase a paragraph, and more
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Nov 29, 2022
New cloud application improves supply chain visibility and delivers actionable insights to mitigate supply chain risks, lower costs, and improve customer experiences
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Nov 23, 2022
The dual-purpose calculator demonstrates the possible cost of inefficiencies in the knowledge search process
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Nov 22, 2022
Expanded capabilities will help customers improve availability, customer experience, and operational efficiency when they need it most
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Nov 22, 2022
Expansions of Laserfiche's AI capabilities also include full-text searchability for audio and video files
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Nov 22, 2022
Sirion establishes an engineering Center of Excellence in Nice, France, to attract European tech talent and drive research and development
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Nov 18, 2022
With Workflows, Retool is aiming to bring the remarkable speed and ease of its existing platform to this new class of custom internal software: automated workflows
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Nov 18, 2022
Newest solution from Bensinger provides an easy, secure, and affordable cloud-based desktop solution for small and midsize law firms
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Nov 17, 2022
Keepit will provide the company with SaaS cloud data protection on a global scale
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Nov 16, 2022
Company expands to address unmet needs of non-engineers
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Nov 15, 2022
Gong Assist automates daily sales tasks and delivers critical actions and next steps, so deals never slip through the cracks
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Nov 15, 2022
Stravito, the enterprise insights platform democratizing access to market research for the world's largest organizations, is debuting Scrapbook, a selective insights feature enabling users to pick-and-mix insights from a variety of reports.
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Nov 14, 2022
Coefficient, provider of real-time data connectivity and automation in spreadsheets, is announcing their $18 million Series A investment led by Battery Ventures, a global technology investment firm, seeing participation from investors Foundation Capital and S28 Capital, serving to empower Coefficient's expansion of product offerings, as well as widening its global operations reach.
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Nov 11, 2022
In the opening keynote on the second day of sessions at KMWorld 2022, a panel led by Patrick Lambe, partner at Straits Knowledge and author of Principles of Knowledge Auditing, discussed the connections between the conference streams of knowledge management, taxonomy work, text analytics, and search, and what their collaboration ideally looks like, followed by presenters delving into their particular topic of interest.
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Nov 10, 2022
Pari Rajaram, search and AI architect at MITRE, elaborated on the kinds of tools that better achieve search and discovery ambitions during his session, "How to Enhance Search and Recommender Applications Using Open Source Tools and Ideas," at Enterprise Search & Discovery, a co-located event at KMWorld 2022.
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Nov 10, 2022
At KMWorld 2022, Phaedra Boinodiris, principal consultant for trustworthy AI at IBM, discussed the ethical approaches to AI design and application during her workshop, "What the Titanic Taught Us About Responsible AI (and What We Need to UNLEARN)."?
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Nov 10, 2022
The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes
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Nov 10, 2022
The winners of the KM Promise and KM Reality awards are designed to celebrate the success stories of knowledge management
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Nov 10, 2022
The winners of the KM Promise and KM Reality awards are designed to celebrate the success stories of knowledge management
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Nov 10, 2022
At KMWorld 2022, Todd Fahlberg, a portfolio manager at Enterprise Knowledge, led a discussion on the crucialness of managing structured and unstructured content throughout a multitude of complex systems, using Walmart's solution as the leading example in his session, "Building an Innovative Learning Ecosystem at Scale with Graph Technologies."
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Nov 09, 2022
The secret sauce to breaking into the space or continuing on this path is all about transferable skills such as process management, project management, and knowledge management
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Nov 09, 2022
Knowledge centers at Amgen are a topic based "one-stop-shop." This means making information on a specific subject easily available to anyone who wants it
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Nov 09, 2022
In the session, "Transforming Knowledge Flows" at KMWorld 2022, Bethany Brown, knowledge management specialist for Resonance Global, illustrated how databases can become critical for housing knowledge.
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Nov 09, 2022
This panel of graph technology experts discussed the role of graphs in the enterprise search world, going beyond the marketing speak to concentrate on real-world examples
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Nov 08, 2022
Transitioning from COVID, the new workplace normal includes a hybrid of in-person and virtual interactions. Communications and workflow must be designed to seamlessly connect and disconnect, as required
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Nov 08, 2022
The next quantum leap in closing the human-machine gap in knowledge interaction will come with the more sophisticated mechanisms enabled by natural language processing (NLP) developments
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Nov 08, 2022
Dave Snowden opened up the KMWorld keynotes focusing on the human element of knowledge management
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Nov 08, 2022
Dr. Anthony J. Rhem, PhD, CEO and principal consultant of A. J. Rhem & Associates and author of Knowledge Management in Practice, took the stage at KMWorld 2022 to discuss how the metaverse can alter the KM space through improved capturing, sharing, using, and maintaining of knowledge assets.
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Nov 08, 2022
At KMWorld 2022, speakers Sawan Deshpande, head of products for AWS Language Services;?Swapnil Paranjpe, senior director of digital data practice at Persistent Systems; and Basker Krishnan, CEO of CogniVision, gathered to examine the ways intelligent search can transform contact center search and discovery for optimized productivity.
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Nov 08, 2022
KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7
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Nov 08, 2022
combining search with AI technologies like natural language processing, semantic understanding, and machine learning, and intelligent enterprise search can provide a dramatically improved search experience, and significantly more insights for companies
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Nov 08, 2022
At KMWorld 2022, Johel Brown-Grant, KM lead, U.S. Department of State, and author of Knowledge Management & the Practice of Storytelling, detailed his method toward empowering storytelling to cultivate a shared knowledge base within an enterprise during his workshop,? "Storytelling As Strategy: How Narrative Shapes Knowledge."
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Nov 08, 2022
Records management is a form of knowledge management that knows what content our business creates and manages, and why
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Nov 08, 2022
Arvind Jain, CEO and co-founder of Glean, and Jeff Willinger, digital experience director at?Withum and Microsoft MVP, discussed the intricacies of hybrid/remote work environments and effective strategies towards maximizing its potential in their workshop, "Enterprise of the Future: Hybrid Work."
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Nov 07, 2022
KMWorld returned to Washington D.C. on November 7-10
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Nov 07, 2022
At KMWorld 2022, Dave Snowden, chief scientific officer at The Cynefin Co, explored successful KM methods and reimagining the function it assumes within organizations during his workshop, "KM Strategy."
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Nov 07, 2022
The key is to operate from a learning-based model?where learning is not an "add-on" to business, but they way of business?and this is what Story Thinking is about
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Nov 07, 2022
?KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7
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Nov 03, 2022
With each passage of a new regulation or legislation related to consumer rights and data privacy, the influence of data governance over the data sphere becomes amplified. However, this development will never negate the merit of utilizing data for personalized customer interactions that yield short-term and long-term benefits.
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Nov 03, 2022
Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.
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Nov 03, 2022
As usage of BPM grew and multiple processes were added, many enterprises were no longer able to track their diverse set of processes. The complexity of enterprise applications,?some new and some legacy, made it difficult to do so, as did the lack of process documentation. Visibility into processes was limited, especially for the ones that cut across different enterprise systems. Process mining emerged as a new class of enterprise software.
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Nov 03, 2022
Thanks to Northern Light's unique partnerships with?research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
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Nov 03, 2022
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
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Nov 03, 2022
Together with Verint Speech Analytics, Verint's Next?Generation Interaction Analytics provides a powerful?unified voice and text solution for alerting and acting on?topics, categories, sentiment, and other critical insights?across channels.
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Nov 03, 2022
In this issue, KMWorld magazine announces the winners?of the 2022 KMWorld Readers' Choice Awards. The?categories for competition were wide-ranging. In all, there?were 13 areas in which products and technologies could be?nominated and ultimately voted upon. They include business?process management, cognitive computing and AI, customer?service and support, e-discovery, knowledge graphs, text?analytics, and NLP.
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Nov 03, 2022
Out of the mix of commercial greed, politics, and genuine desires to make the world better, we'll try many ways to "fix" social media. But I think it may take a couple of generations, affected by what we do, for us to begin to agree about what's right and wrong.
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Nov 03, 2022
AuditBoard is unveiling its newest solution aimed at supporting audit and risk management teams to centralize and manage their environmental, social, and governance (ESG) programs.
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Nov 03, 2022
CogniVision is launching CogniVision OneView, a patented universal viewer for Microsoft SharePoint built to limit time expenditures required for finding and reviewing information from search results.
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Nov 02, 2022
Machine learning search infrastructure company is unveiling its keyword-aware semantic search solution to bring to smaller organizations the sort of highly relevant search results that tech giants with extensive investments in data science and engineering work were previously only able to achieve.
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Nov 02, 2022
The Novity solution was launched by PARC earlier this year and is an Industrial Internet of Things (IIoT) technology that uses equipment sensors and proprietary algorithms
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Nov 02, 2022
Quark Software is launching new management and configuration features for Quark Publishing Platform (QPP) NextGen, its content lifecycle management platform.
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Nov 02, 2022
Quark Software is launching new management and configuration features for Quark Publishing Platform (QPP) NextGen, its content lifecycle management platform.
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Nov 02, 2022
A strategic partnership between Siren and ShadowDragon promises to streamline online environments for modern investigations with flexibility.
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Nov 01, 2022
Upcoming Fall ?22 Launch includes updates to Freshchat, Freshdesk, Freshmarketer, and Freshsales to help companies automate the entire customer lifecycle
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Oct 28, 2022
KnowledgeLake will help the State Treasurer's Office migrate from a legacy content management system to KnowledgeLake Cloud
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Oct 27, 2022
Contentful unlocks the power of digital content with a new portfolio of capabilities and products to further enable customers to build market-leading digital experiences
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Oct 26, 2022
Grammarly, the enterprise responsible for effective communication solutions, is releasing tone rewrite suggestions to help ensure the appropriate tone of written communications for the workplace.
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Oct 26, 2022
DeltaXML is releasing a new SaaS comparison tool to improve readout without structure alteration?Content Compare JATS/BITS/STS.
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Oct 25, 2022
IBM is unveiling its latest expansion to its embeddable AI software portfolio with three new software libraries, empowering AI-powered solution development and end-user experience with ease.
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Oct 25, 2022
Verity ES is announcing its launch and the commercial availability of its data eradication solution.
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Oct 24, 2022
Onymos, the developers behind the Features-as-a-Serivce (FaaS) platform, is launching its newest Payments Feature to mitigate the obstacles commonly faced when integrating payment functionality within applications.
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Oct 24, 2022
ClearML is partnering with Genesis Cloud to integrate Genesis Cloud's 100% green energy Compute Instance with the MLOps platform, addressing the growing concerns for global emissions produced by computing?which accounts for approximately 4% of global emissions in 2021, according to the companies.
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Oct 20, 2022
With these new features, Styra solves the complex problem of securely promoting policy bundles across software development pipeline stages
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Oct 19, 2022
By combining technologies, the companies can manage the digital transformation of both inbound and outbound communications
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Oct 19, 2022
Users can access their desktop from anywhere, on any device, physical, hosted, or cloud infrastructure
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Oct 18, 2022
Customer-first approach and vision for the future of legal work create synergies in forward-looking acquisition
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Oct 18, 2022
With the only fully customizable, fully configurable Messenger on the market and new messenger-first support ticketing, Intercom helps businesses engage and support their customers in entirely new ways
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Oct 17, 2022
The partnership with Kinaxis will provide companies with the technologies they need to make smarter use of the earth's resources
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Oct 17, 2022
Databricks partners with AWS to become the latest data lakehouse used by federal agencies to leverage data, analytics, and AI to deliver on mission-critical objectives
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Oct 14, 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
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Oct 14, 2022
The self-service approach allows for customer onboarding and similar processes, anytime and from anywhere
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Oct 14, 2022
With RightAnswers X customers can encourage their experts to contribute and source knowledge from anywhere in their browser
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Oct 13, 2022
Expert.ai will help ISACA increase access to information and knowledge discovery for more than 165,000 digital trust professionals worldwide
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Oct 13, 2022
The new offering utilizes five core solutions as it merges improved collaboration and productivity for design teams
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Oct 12, 2022
With data being generated at exponential rates?as 200-plus ZB of data is expected to be found in cloud infrastructures by 2025?it's undeniable that digital transformation is an encroaching necessity for effective business management. Yet as tools become more complex and disparate, and as legacy data weighs down enterprise potential, business leaders are left with finding a solution to eradicate these challenges, while simultaneously keeping security and governance in mind.
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Oct 12, 2022
New edition of IGEL OS offers native support for Windows 365 cloud PCs for simplified onboarding, high-performance unified communications, and hardware refresh relief
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Oct 11, 2022
A recently announced collaboration between ReadyWorks, the digital platform conductor (DPC) provider, and Unisys Corporation, a technology solutions company, yields enhancements to Unisys digital transformation services for improved cloud migration and digital workplace experiences.
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Oct 11, 2022
Partnership helps organizations achieve IT infrastructure transformation goals faster and with less risk
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Oct 11, 2022
Partnership to provide unparalleled, frictionless customer experience to MEA customers
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Oct 10, 2022
Upstream Works 5.1 features richer self-service, ease of administration, and greater efficiency
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Oct 10, 2022
Integrated offering provides group healthcare insurers improved risk assessment through access to medical, prescription, and lab data on a single platform
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Oct 07, 2022
Versium, a data technology company enabling B2B and B2C marketers to access enhanced prospect insights, is expanding the capabilities of its open source tools to better empower marketing campaigns to successfully reach appropriate audiences. These open source tools, Versium Model Builder and Versium Record Scorer, incorporate predictive data to encourage prospect engagement.
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Oct 06, 2022
New capabilities eliminate code freezes by allowing continuous updates to the business rules extraction process
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Oct 06, 2022
Flow created a complete digital marketplace for flood insurance with assistance from INSTANDA
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Oct 05, 2022
Acquisition supports leading ESG firm's ongoing global expansion and accelerates Scope 3 emissions monitoring and reporting offering
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Oct 05, 2022
Led by WestRiver Group, the funding will be used to address growing customer demand for QorusDocs' solutions
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Oct 04, 2022
cSimpl changes the dynamic for dealers to sell more hardware and grow their business
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Oct 04, 2022
Kyndryl, an IT infrastructure services provider, is announcing two major achievements as a Digital Workspace enterprise: a global alliance with Citrix, pioneers in remote access, data security, and availability, to empower workplace cohesivity and collaboration for greater productivity in hybrid workforces; as well as a multi-year initiative with Singapore Airlines (SIA) for enhanced workplace and digital transformation services.
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Oct 04, 2022
The video search and understanding company, Twelve Labs, is unveiling that its API Playground?developed to enable users to index and search videos?has officially entered its private beta stage.
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Oct 04, 2022
The Automation Success Platform delivers automation and AI to every employee across the enterprise ?
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Oct 03, 2022
CoSo Cloud, provider of secure private-cloud managed services for high-consequence virtual learning and training, and Class Technologies Inc., innovators of teaching, training, and learning tools for Zoom, are announcing their collaboration directed towards creating and supporting secure and compliant environments for training endeavors.
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Sep 30, 2022
The new identity reflects the company's rapid strides to reinvent itself while offering disruptive solutions for clients and building a diverse, global, and engaged workforce
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Sep 29, 2022
Grammarly, provider of English writing assistance technology based on machine learning with more than 30 million users, is launching general availability of the Grammarly Text Editor SDK; an API from Grammarly for Developers that provides application integration with only a few lines of code, according to the company.
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Sep 29, 2022
Grammarly, provider of English writing assistance technology based on machine learning with more than 30 million users, is launching general availability of the Grammarly Text Editor SDK; an API from Grammarly for Developers that provides application integration with only a few lines of code, according to the company.
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