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 NEWS: KM WORLD ARTICLES
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   NEWS: KM WORLD ARTICLES
KM World Articles
Dec 08, 2021

KMWorld Connect 2021 recap: Knowledge graphs were front and center
In 2021, knowledge graphs weren't just blossoming?they were blooming?and it was clear that we are now in the knowledge graph stage of KM development

KM World Articles
Dec 08, 2021

Verint joins forces with Theta Lake to address communication and collaboration risk management
Partnership and integration to help financial firms detect and investigatenew sources of risk across unified communications and real-time messaging

KM World Articles
Dec 08, 2021

Commit creates solution that aims to revolutionize the process for hiring tech staff
New staffing model applies the rapid scalability and flexibility seen in cloud technology to address the transformation of business and future of work

KM World Articles
Dec 07, 2021

Stax scoops up CardX to make the payments experience easier
Stax is an all-in-one payment technology provider and one of America's fastest-growing fintech companies

KM World Articles
Dec 07, 2021

RSM joins KnowledgeLake's partner program
RSM will KnowledgeLake to modernize document processing and case management for manufacturing and public sector clients

KM World Articles
Dec 07, 2021

Unisys acquires Mobinergy to upgrade its UEM business
Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing digital workplace solutions market

KM World Articles
Dec 06, 2021

TheLoops releases its intelligent support operations platform
The only platform that contextualizes product, operational, and customer data

KM World Articles
Dec 06, 2021

4 KM predictions for CX, content management, and analytics in 2022
Non-digital natives?have become?more digitally fluent and, as such,?demand for more digital customer service touchpoints that help these consumers and address their specific needs has increased, according to NICE CXone's Chris Bauserman

KM World Articles
Dec 06, 2021

Litmus acquires Kickdynamic to evolve the email marketing space
Email marketing leader adds highly personalized, AI-driven content recommendations to its product suite

KM World Articles
Dec 03, 2021

LumApps and Coveo partner to offer a simplified digital workplace solution
LumApps and Coveo join forces to provide customers with relevant and unified search in a comprehensive Employee Experience Platform

KM World Articles
Dec 02, 2021

KMWorld webcast features how to initiate a corporate knowledge culture
Discover game-changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance

KM World Articles
Dec 02, 2021

New KMWorld webcast covers how to initiate a corporate knowledge culture
Discover game-changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance

KM World Articles
Dec 02, 2021

DataRobot launches AI Cloud for Industries for businesses to meet the demands of AI today
New initiative extends AI Cloud platform with unique capabilities and expertise to address growth, risk, and scale needs across major industries

KM World Articles
Dec 01, 2021

Using websites and chatbots to perform outreach for clinical trials
Dig into recent industry innovations like trial websites and chatbot AI that are combating the hurdles for patient engagement and retention

KM World Articles
Dec 01, 2021

Pega introduces AI-powered capability for next-gen omnichannel marketing
New feature for Pega Customer Decision Hub

KM World Articles
Dec 01, 2021

Discovery taps AWS to power rollout of discovery
Discovery is also accelerating its digital transformation and enhancing viewing experiences across its more than 450 television channels

KM World Articles
Dec 01, 2021

FTI Consulting expands its legal operations offerings
Comprehensive suite of capabilities addresses technology modernization and top law department priorities

KM World Articles
Nov 30, 2021

Zuora introduces Real-Time Revenue feature to make the financial closing process easier
With Zuora Revenue, companies now have real-time insights to instantly recognize, reconcile, and analyze revenue for subscriptions, products, and usage-based services

KM World Articles
Nov 30, 2021

AspenTech assists organizations with reducing their carbon footprint with latest platform release ?
aspenONE V12.2 includes new models to help customers identify how to reduce emissions, capture carbon, and enable recycling efficiencies across their entire value chain

KM World Articles
Nov 29, 2021

NICE collaborates with Google to deliver automated customer self-service
Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective

KM World Articles
Nov 29, 2021

Panasonic chooses Box as its content collaboration platform
Box helps Panasonic accelerate digital transformation, improve access to information, and achieve new ways of working

KM World Articles
Nov 29, 2021

Chargify and HubSpot announce integration for managing B2B subscriptions
Chargify with two-way HubSpot integration now available to help marketing, sales, and customer success teams better manage B2B subscriptions

KM World Articles
Nov 29, 2021

KMWorld Connect 2021 session replays are now available on-demand
Replays of sessions and workshops will be available through Dec. 31, 2021

KM World Articles
Nov 24, 2021

Knowledge graph insights from KMWorld Connect 2021
Knowledge graphs continue to make a splash in the KM space

KM World Articles
Nov 24, 2021

5 Knowledge graph insights from KMWorld Connect 2021
Knowledge graphs continue to make a splash in the KM space

KM World Articles
Nov 24, 2021

Foxit launches all-in-one eSignature and PDF editing solution
Combination of Foxit eSign and PDF Editor creates seamless workflow for document creation, editing, collaboration, and eSignature processes

KM World Articles
Nov 23, 2021

Zeta and Snowflake collaborate to provide joint offerings for data-driven marketing
Customers can activate campaigns faster with more precision by integrating and enriching Snowflake records with Zeta's CDP and Identity Graph

KM World Articles
Nov 22, 2021

MindManager makes remote work easier with collaboration tools across Windows, Microsoft Teams, Mac, Web, and Chromebook
Easily capture thoughts, ideas, and data on a virtual whiteboard and organize information in ways that make it easy to understand and take action

KM World Articles
Nov 22, 2021

Key takeaways about search and content management from KMWorld Connect 2021
Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered

KM World Articles
Nov 22, 2021

9 Key takeaways about search and content management from KMWorld Connect 2021
Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered

KM World Articles
Nov 18, 2021

Rewilding knowledge: sense-making in a world of uncertainty at KMWorld Connect 2021
Dave Snowden emphasizes the importance of the human aspect during his KMWorld Connect 2021 keynote

KM World Articles
Nov 18, 2021

Art Murray demonstrates tools for enhancing legacy knowledge bases at KMWorld Connect 2021
With Applied Knowledge Sciences now past its 25th year, CEO Art Murray decided it was time to practice what he preaches and put the company's information into a knowledge base

KM World Articles
Nov 18, 2021

Reaching search nirvana at KMWorld Connect 2021
This KMWorld Connect 2021 session reflects on search

KM World Articles
Nov 18, 2021

Enabling content management, digital workplaces, and information architecture at KMWorld Connect 2021
At KMWorld Connect 2021, Amber Simpson, senior manager, learning & development, Walmart, and Todd Fahlberg, senior KM consultant, Enterprise Knowledge, shared details of their work together over the past 2 years to enable a seamless learning experience for Walmart

KM World Articles
Nov 18, 2021

Agnes Molar discusses how to do modern KM in Microsoft 365 at KMWorld Connect 2021
Get a primer on Microsoft 365 from this KMWorld Connect 2021 presentation

KM World Articles
Nov 18, 2021

Agnes Molnar discusses how to do modern KM in Microsoft 365 at KMWorld Connect 2021
Get a primer on Microsoft 365 from this KMWorld Connect 2021 presentation

KM World Articles
Nov 18, 2021

Mastering content aggregation with Northern Light at KMWorld Connect 2021
At KMWorld Connect 2021 David Seuss, CEO, Northern Light, reviewed the dizzying array of issues, as well as the strategies for addressing them.

KM World Articles
Nov 18, 2021

Secrets for successful enterprise content management at KMWorld Connect 2021
An effective ECS guides how every part of the organization creates, shares, and accesses content in support of the overall business goals

KM World Articles
Nov 18, 2021

Keys to successful content management at KMWorld Connect 2021
At KMWorld Connect 2021, Gary Carlson, principal taxonomist, Factor, and Theresa Putkey, content strategist, Key Pointe Consulting, discussed the components of a successful ECS

KM World Articles
Nov 17, 2021

Learning how to succeed in disruptive times at KMWorld Connect 2021
In a keynote presentation, Tracey Wilen discussed the key forces impacting the future of work, industries, leadership styles, skills, and education with a focus on how to remain relevant in an ever-increasingly complex digital world

KM World Articles
Nov 17, 2021

Franz?s Jans Aasman gives a primer on Graph Neural Networks at KMWorld Connect 2021
This KMWorld Connect 2021 session explores knowledge graphs

KM World Articles
Nov 17, 2021

Looking at KM for futuristic organizations & digital intelligence at KMWorld Connect 2021
At KMWorld Connect, Wipro's Hariprasad Reddy, Franz's?Jans Aasman, and Verint's?John Chmaj reflected on how knowledge management requirements are changing and the technologies and services that are addressing those needs best

KM World Articles
Nov 17, 2021

Alan Pelz-Sharpe looks at where KM is going in an increasingly distributed world at KMWorld Connect 2021
Driven in part by the ever-increasing volume and variety of information sources, advances in technology and the accelerated by the enforced remote working environment of the pandemic, KM and knowledge managers are more critical than ever

KM World Articles
Nov 17, 2021

Uncovering the power of crowdsourcing for KM at KMWorld Connect 2021 ?
Leiden will be the first European city to present a 365-day festival that will explore science, knowledge, art, and skills through various scheduled exhibitions, workshops, excursions, activities, and events

KM World Articles
Nov 17, 2021

Reshaping knowledge management at KMWorld Connect 2021
This KMWorld Connect 2021 session introduces solutions for KM innovation

KM World Articles
Nov 17, 2021

NASA Jet Propulsion Lab talks how the organization used the institutional knowledge graph from Enterprise Knowledge at KMWorld Connect 2021
Experts from JPL discuss leveraging the ESP semantic tool suite, to deliver an institutional knowledge graph (IKG)

KM World Articles
Nov 17, 2021

NASA Jet Propulsion Laboratory talks how the organization built and uses an institutional knowledge graph at KMWorld Connect 2021
Experts from JPL discuss leveraging the ESP semantic tool suite, to deliver an institutional knowledge graph (IKG)

KM World Articles
Nov 17, 2021

Learning how to get a Google-like enterprise search experience at KMWorld Connect 2021
There is pressure on companies to master AI technologies such as machine learning, natural language processing, and knowledge graphs to deliver a "Google-like" experience

KM World Articles
Nov 17, 2021

Leveraging KM for strategic organizational intelligence at KMWorld Connect 2021
This KMWorld Connect 2021 session discussed a new framework for strategic intelligence

KM World Articles
Nov 16, 2021

Leveraging hybrid AI to scale knowledge creation at KMWorld Connect 2021
This KMWorld Connect session dives into natural language processing

KM World Articles
Nov 16, 2021

Microsoft Viva enriches the hybrid workforce at KMWorld Connect 2021
Learn how Microsoft Viva can transform the hybrid work experience during this KMWorld Connect 2021 keynote

KM World Articles
Nov 16, 2021

At KMWorld Connect 2021 Olivier Woeffray explained how the World Economic Forum launched its strategic knowledge journey
Tuesday's KMWorld Connect 2021 keynote explored how the World Economic Forum transformed its organization with strategic knowledge

KM World Articles
Nov 16, 2021

Pureinsights and Fuse show how to combine a knowledge platform with AI-powered search at KMWorld Connect 2021
In this KMWorld Connect session, Pureinsights' Phil Lewis and Fuse's Steve Dineen explained how organizations can bring a "Google-like" search experience to corporate learning for long-lasting impact

KM World Articles
Nov 16, 2021

Creating compelling search experiences at KMWorld Connect 2021
This KMWorld Connect 2021 session talks enriching KM with machine learning generated search

KM World Articles
Nov 16, 2021

Learning how to leverage the new normal to drive adoption of enterprise search at KMWorld Connect 2021
When RWJF was just starting to roll out a new enterprise knowledge management function, enterprise search was part of the plan, but RWJF expected to approach it gradually. Then COVID hit, and everything changed.

KM World Articles
Nov 16, 2021

Learning how to leverage 'the new normal' to drive adoption of enterprise search at KMWorld Connect 2021
When RWJF was just starting to roll out a new enterprise knowledge management function, enterprise search was part of the plan, but the organization expected to approach it gradually. Then COVID hit, and everything changed.

KM World Articles
Nov 16, 2021

Exploring the Metaverse concept at KMWorld Connect 2021
This KMWorld session journeys into the Web 3.0

KM World Articles
Nov 16, 2021

The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
This keynote explores how eGain helped innovate tax season at the IRS

KM World Articles
Nov 15, 2021

2021 KM PROMISE AWARD WINNER: iManage
The 2021 KM Promise Award goes to iManage, a provider of solutions that help knowledge workers and their organizations to achieve better business outcomes

KM World Articles
Nov 15, 2021

2021 KM REALITY AWARD WINNER:?BT Consumer
The 2021 KM Reality Award goes to BT Consumer, one of the world's leading communications services companies

KM World Articles
Nov 15, 2021

Starmind and KMS Lighthouse look at how knowledge management has evolved at KMWorld Connect 2021
This KMWorld Connect session shares the insights of industry leaders in the KM community

KM World Articles
Nov 15, 2021

Getting to intelligent content at KMWorld Connect 2021
At KMWorld Connect 2021, Chip Gettinger,?VP Global Solutions Consulting, RWS, discussed why modernizing you content operations matters in order to deliver better customer and employee experiences

KM World Articles
Nov 15, 2021

Sharing knowledge in a world of change at KMWorld Connect 2021
Offering a definition for knowledge management, Bogue said, fundamentally, it is knowledge sharing and reuse

KM World Articles
Nov 15, 2021

Jeff Stemke demonstrates the Visual-KnowHow tool for KM in SharePoint at KMWorld Connect 2021
This KMWorld Connect 2021 presentation looks at knowledge management for SharePoint

KM World Articles
Nov 15, 2021

Information architecture and storytelling at KMWorld Connect 2021
Communications concerns itself with the clarity of message and how people can shape and are shaped by messages, and information architecture works in a similar fashion since information professionals work on the interpretation and organization of data

KM World Articles
Nov 15, 2021

Experts at Roche discuss how they created a KM ecosystem at KMWorld Connect 2021
This KMWorld Connect session examines Roche's KM ecosystem

KM World Articles
Nov 15, 2021

Cultivating a knowledge sharing culture at KMWorld Connect 2021
This KMWorld Connect presentation explores personal knowledge management

KM World Articles
Nov 15, 2021

Discovering strategies for a modern digital workplace at KMWorld 2021 Connect
Scott Parker outlined the major trends around knowledge discovery and enterprise search, priorities for leading knowledge-centric organizations, and the business improvements expected this year and beyond

KM World Articles
Nov 15, 2021

Discovering strategies for a modern digital workplace at KMWorld Connect 2021
Scott Parker outlined the major trends around knowledge discovery and enterprise search, priorities for leading knowledge-centric organizations, and the business improvements expected this year and beyond

KM World Articles
Nov 15, 2021

Synaptica?s Dave Clarke looks at ontologies for enterprise auto categorization at KMWorld 2021
Clarke compared and contrasted explicit rules with machine learning auto-categorization methodologies, and reviewed pros and cons and what to use when

KM World Articles
Nov 15, 2021

Synaptica?s Dave Clarke looks at ontologies for enterprise auto categorization at KMWorld Connect 2021
Clarke compared and contrasted explicit rules with machine learning auto-categorization methodologies, and reviewed pros and cons and what to use when

KM World Articles
Nov 15, 2021

Knowledge sharing in the age of new technologies at KMWorld Connect 2021
Jay Liebowitz examined KM from a multidisciplinary perspective and also discussed the role of "executive intuitive awareness" in today's data-driven environment in his opening keynote at KMWorld Connect 2021

KM World Articles
Nov 12, 2021

Shoreline adds Terraform integration to automate the production operations remediations
Shoreline plus Terraform provides incident automation for production operations

KM World Articles
Nov 12, 2021

BA Insight launches two new AWS Marketplace offerings
BA Insight for Amazon OpenSearch Service and BA Insight for Amazon Kendra now available

KM World Articles
Nov 10, 2021

Agora Analytics 3.0 gives developers insight into audio and video quality
Agora Analytics 3.0 provides developers with active monitoring, real-time alerts and a deeper understanding of the Quality of Experience delivered to their customers

KM World Articles
Nov 10, 2021

HEAL Software provides IT workflow automation with integration to ServiceNow
Provides IT Ops with early warning notifications and helps prevent outages

KM World Articles
Nov 09, 2021

Lexion creates email-first contract workflows solution
Lexion, an AI-powered contract management system backed by Wilson Sonsini, introduces emailed-powered workflow capabilities to accelerate deals for in-house legal teams

KM World Articles
Nov 09, 2021

WiteSand and SHI International collaborate to overcome supply chain hardware hiccups
The new global partnership provides enterprises plug and play cloud tools to overcome hardware purchasing challenges caused by supply chain disruption

KM World Articles
Nov 08, 2021

Automation Anywhere offers robust contact center solution
Enterprises can scale with cloud-native automation integrated with contact centers powered by Genesys and Google to speed delivery of services and reduce customer hold times

KM World Articles
Nov 08, 2021

Datanomix and Caron Engineering collaborate on real-time performance intelligence
This joint development will start with visualizing Caron Engineering TMAC tool performance data in a comprehensive Datanomix dashboard

KM World Articles
Nov 05, 2021

FDX API version 5.0 standardizes consent, improves security, and provides better consumer facing awareness
Financial Industry standards body announces major update to open finance API to promote greater interoperability and adoption

KM World Articles
Nov 05, 2021

Readers' Choice Awards 2021


KM World Articles
Nov 05, 2021

Putting intelligent search to work
AI enables search to surmount its basic keyword limitations to become a nuanced form of simplistic linguistic interactions, and the overarching utility provided by search itself has also burgeoned into more than previously offered, even a short while ago.

KM World Articles
Nov 05, 2021

KMWorld Readers' Choice Award 2021 Winners


KM World Articles
Nov 05, 2021

From robots to digital workers
As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.

KM World Articles
Nov 05, 2021

2021 Readers' Choice Award - Best Enterprise Search: BA Insight
BA Insight's software portfolio brings the "Google search experience" to the enterprise, transforming the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.

KM World Articles
Nov 05, 2021

2021 Readers' Choice Award - Best Enterprise Search: BA Insight Connectors
BA Insight's software portfolio brings the "Google search experience" to the enterprise, transforming the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.

KM World Articles
Nov 05, 2021

2021 Readers' Choice Award - Best Knowledge Graphs: Franz AllegroGraph
The accelerating adoption in the enterprise of the Knowledge Graph?approach, which unifies business data with knowledge bases, industry terms, and domain knowledge, is clearly the future of AI and advanced analytics.

KM World Articles
Nov 05, 2021

Workflow automation: Fast growing across the enterprise
To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.

KM World Articles
Nov 05, 2021

Why virtual collaboration needs knowledge management


KM World Articles
Nov 05, 2021

The state of knowledge
The new norm is for us to learn in public and to share what we have learned.

KM World Articles
Nov 05, 2021

The way of the scenario
The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

KM World Articles
Nov 05, 2021

8 reasons why the future of self-service is chatbots
Chatbot technology has become an irreplaceable part of the self-service experience

KM World Articles
Nov 05, 2021

AgreeYa Solutions releases updates that strengthen app performance for SharePoint
The new version of QuickApps 6.16 includes helpful and efficient features for users that increase productivity

KM World Articles
Nov 04, 2021

Smarsh acquires Digital Safe product line from Micro Focus
With today's hybrid workforce, the volume and variety of electronic communications that regulated organizations need to retain and monitor is growing at an unprecedented rate

KM World Articles
Nov 04, 2021

Red Sift to offer Netcore Cloud customers enhanced email deliverability and brand awareness
?Cybersecurity company to provide Netcore cloud customers with DMARC, BIMI solutions

KM World Articles
Nov 04, 2021

CrowdStrike Humio Community Edition provides powerful streaming log management
New Humio Community Edition gives users 16 GB of streaming data ingestion per day with seven-day retention for free

KM World Articles
Nov 04, 2021

eGain Knowledge Hub now available on Genesys AppFoundry
eGain Knowledge Hub for Genesys empowers agents to solve omnichannel customer queries with personalized answers and conversational guidance

KM World Articles
Nov 03, 2021

Flowfinity M1 automates data collection and executes workflow actions
Users can now connect M1 controllers with Flowfinity applications to quickly create edge-to-end workflows

KM World Articles
Nov 03, 2021

Connected Agiloft experiences extend the value of contract lifecycle management across the enterprise
2021 Winter software release empowers users to utilize Agiloft CLM as a connected system of record across the organization through enhanced integrations with familiar apps and systems.????

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