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The carrier says it has restored service to the 2 million customers reportedly affected. It's also announced that it will issue credits to those affected by the hours-long outage.
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 Verizon today experienced a major outage, which it now says has been resolved. To make up for the inconvenience, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon.
We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.
We will make this right -…
— Verizon News (@VerizonNews) January 15, 2026
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A home phone could be the only thing keeping you connected to the world when there's a massive mobile outage.
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Verizon says it's working to restore service. But if your Verizon device still shows "SOS" instead of service bars, you're affected by today's outage.
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