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KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Franz


KM World Articles
Jul 07, 2022

AI 50 Trailblazer: eGain Knowledge Hub? Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.?

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Enterprise Knowledge - It is Time to Make Real Progress on Your AI Journey
Effective KM programs are a key enabler of AI. Without information structure, knowledge capture and sharing processes, and long-term governance over content, AI will fail. Good KM enables AI, and AI in turn can be an enabler of KM.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Ephesoft - Taking Document Automation from Complex to Simple
The Semantik AI Engine launched a new way to process unknown documents without any configuration and extract the data in seconds for discovery. To extract data from known documents for specific workflows, the AI engine enables 90% faster setup. And this is just the beginning. The technology sets the stage for expanding hyperautomation initiatives globally in multiple languages.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Lucidworks - Lucidworks Leads the Next Generation of Search for Enterprises
Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: M-Files - Empowering Knowledge Workers with AI
M-Files helps businesses gain a leading-edge and substantial ROI by delivering better customer experiences and higher-quality work.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Mindbreeze - Capitalize on the Full Potential of Your Data
With Mindbreeze solutions, your workforce is provided with valuable insights stemmed from your data in the most efficient manner. The best part is, it is all available out-of-the-box.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: NICE - Removing Friction in the Customer Experience with AI
NICE Enlighten AI uses AI and machine learning technology to help brands deliver exceptional CX by meeting customers on the channel of their choice and infusing those interactions with data and insights, based upon billions of historical customer?interactions across many industries.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Northern Light - Northern Light SinglePoint? uses AI to accelerate researchers? time-to-insight
SinglePoint learns what a user is interested in based on what they download. SinglePoint's machine learning algorithms then build a semantic model of the user and compare it to the semantic models of each document that are added to the research collection. Based on this comparison, SinglePoint recommends content to the user.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Pryon - No-code AI that transforms enterprise knowledge into answers with extreme accuracy
Companies have invested fortunes in building up content and documentation about everything from employee HR policies and benefits to technical specifications and product guides?essential information for running IT and HR help desks and customer contact centers. Until now, that content has only lived in static form, locked within siloed content repositories and applications. Pryon is changing all of this by connecting directly to these critical content sources and transforming them into voice- and text-based interactive experiences that deliver exact answers more accurately than anything in today's enterprise search market.

KM World Articles
Jul 07, 2022

AI 50 Trailblazer: Upland Software - Improve your agent-based and self-service support with AI-powered knowledge management
Upland helps global businesses accelerate digital transformation with?a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don't provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800 enterprise customers.

KM World Articles
Jul 07, 2022

AI?s ways of being immoral
The most powerful ML can require the resources of wealthy organizations. Such organizations usually have at best mixed motivations, to be charitable about it.

KM World Articles
Jul 07, 2022

Dispatches from the edge
Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.

KM World Articles
Jul 07, 2022

Chasing the Omnichannel Experience
Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.

KM World Articles
Jul 07, 2022

Finding the weakest link
Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.

KM World Articles
Jul 07, 2022

How KM enhances productivity and the employee experience
KM helps employees feel supported, both by the organization and a community of colleagues. This reduces stress, improves job satisfaction, and offers knowledge workers an invaluable outlet for dealing with difficult managers, tough assignments, and other challenges that might otherwise push them out the door.

KM World Articles
Jul 07, 2022

Innovative knowledge-sharing tools elevate the modern workplace
Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.

KM World Articles
Jul 07, 2022

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

KM World Articles
Jul 05, 2022

ParkourSC acquires Qopper to offer real-time supply chain operations across the extended enterprise
Acquisition of smart operations platform and IoT intelligence company delivers greater agility, resilience, and accelerated innovation to ParkourSC customers

KM World Articles
Jul 05, 2022

Quadient presents pre-packaged digital solutions for common customer processes and contracts
This newest solution helps companies easily digitalize customer processes and contracts with pre-packaged applications, workflows, and templates

KM World Articles
Jul 01, 2022

BillingPlatform offers new product innovations and connectors in latest update
Continued investment in best-in-class security, revenue recognition, payments, and financial ecosystem integrations further extend market leadership position

KM World Articles
Jul 01, 2022

Thrive to acquire Edge Technology Group to boost cybersecurity for investment firms
The acquisition brings cybersecurity, automation, collaboration, and a managed services platform to financial firms

KM World Articles
Jun 30, 2022

FileTrail and Access collaborate to make advancements in records management and governance
New API connector enables seamless integration between FileTrail software and the digitally enabled record centers of Access to advance digital transformation worldwide

KM World Articles
Jun 29, 2022

Norstella and Citeline plan merger, seek to bring critical medications to patients faster
The new organization will help life sciences companies improve strategic decision-making and accelerate the mission of smoothing access to therapy from pipeline to patient

KM World Articles
Jun 29, 2022

CogniVision aims to reinvent document viewing and display technology
The new viewer reinvents enterprise content search by leveraging the power of the human brain for the last mile of search

KM World Articles
Jun 28, 2022

Agiloft boosts its contract life cycle management platform with powerful integrations
New Integration Hub powered by Workato is seamlessly embedded in user experience, removes need to source and onboard new platform, and frees up users to experiment and flow data into other systems

KM World Articles
Jun 27, 2022

Allego 7 equips sellers for success in a digitally centered hybrid era
The platform update powers sales enablement that wins sellers and buyers

KM World Articles
Jun 27, 2022

Litmus boosts personalized brand experiences and increases efficiencies in email workflow
Litmus Integrations Marketplace enables marketers to locate and activate Litmus integrations in one centralized location, which increases collaboration and effectiveness.

KM World Articles
Jun 23, 2022

Assisted Versus Augmented Intelligence
Jeremy Bentley, CEO and founder of Smartlogic, discussed the current state, benefits, and limitations of AI in his presentation at KMWorld Connect 2021

KM World Articles
Jun 23, 2022

Drift Deal Room makes collaboration between buyers and sellers seamless
Built for the customer, Drift's digital sales room has the power to shorten sales cycles and reduce the number of sales touchpoints

KM World Articles
Jun 23, 2022

NICE Robotic Process Automation 7.7 provides a more frictionless user experience
In its newest RPA release, NICE addresses the ?ease of use' mega trend with improved clarity and continuity for the business analyst, the operations team and the frontline agent

KM World Articles
Jun 22, 2022

How Communities of Purpose Support Knowledge Sharing
Process Solutions' Elise Haladyna discussed how structured, organic, dynamic communities within organizations can support professional development, improve communications, and more in this clip from her presentation at KMWorld Connect 2021

KM World Articles
Jun 22, 2022

Verint announces Total Quality to incorporate the customer perspective of quality across all channels
New quality management capabilities help brands close the engagement capacity gap

KM World Articles
Jun 21, 2022

Pega offers the Pega Process Extender for Salesforce Lightning on the Salesforce App Exchange
The component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows

KM World Articles
Jun 21, 2022

Supports and Drivers for KM Practice in Foundations
At KMWorld Connect 2021, Nicolette Lodico, Ford Foundation director, global information and KM, discussed strategies for supporting and managing archives, digitizing records, and more in philanthropic organizations of different sizes

KM World Articles
Jun 21, 2022

InRule Technology delivers workflow automation to democratize AI and machine learning
No-code workflow automation for ML model creation empowers experienced and novice practitioners to quickly build and deploy AI-powered applications

KM World Articles
Jun 20, 2022

Knowledge Culture in Philanthropy
Donita Volkwijn, Philanthropy New York senior director, discussed knowledge culture and knowledge sharing infrastructure in the philanthropic sector in this clip from her presentation at KMWorld Connect 2021.

KM World Articles
Jun 20, 2022

Texas State University picks YuJa
YuJa will support university's video content management system and lecture capture needs

KM World Articles
Jun 17, 2022

Nomination Process Extended for the 2022 KMWorld Readers? Choice Awards
Winners will be announced in the November/December 2022 issue of KMWorld magazine

KM World Articles
Jun 17, 2022

How to Apply KM in Philanthropy
Nicolette Lodico, Ford Foundation director, global information and KM, discussed how philanthropic organizations with deep resources like the Ford Foundation build a robust KM practice in this clip from her presentation at KMWorld Connect 2021.

KM World Articles
Jun 16, 2022

How to Create a Learning Ecosystem to Support Knowledge Sharing
TechnicFMC's Kim Glover explains how to build a thriving learning culture within your organization in this clip from her presentation at KMWorld Connect 2021.

KM World Articles
Jun 16, 2022

Onymos secures $12 million in recent financing round to further boost its Features-as-a-Service platform
The new financing builds on rapid growth of business and will accelerate company's vision to help simplify and expedite application development

KM World Articles
Jun 15, 2022

Leveraging the Four Vs of Big Data
Senior system analyst Dr. Joe Perez identifies the Four Vs of big data?volume, variety, velocity, and veracity?and explains why it's important to keep them in mind when presenting and linking to relevant data in this clip from his presentation at KMWorld Connect 2021.

KM World Articles
Jun 15, 2022

The Power of MS PowerAutomate
At KMWorld Connect 2021, Heather Farrell, Pfizer Business Systems data steward, explored the file sharing features available to MS Teams users with MS PowerAutomate

KM World Articles
Jun 15, 2022

Lookout acquires SaferPass to provide robust password management capabilities
The SaferPass password management solution delivers proactive, seamless approach to protecting privacy and login credentials for consumers and businesses

KM World Articles
Jun 14, 2022

Opal closes on $10 million in recent funding round
Opal addresses the issues that come with more traditional cybersecurity which relies on legacy systems and processes

KM World Articles
Jun 14, 2022

Governance Planning, Intranets, and Microsoft 365
At KMWorld 2021, Microsoft MVP Susan Hanley discussed how she develops effective governance plans for her clients

KM World Articles
Jun 14, 2022

Upstream Works delivers AI application integrations for intelligent agent and customer experiences
A leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions

KM World Articles
Jun 13, 2022

CharliAI joins the Webex Partner Program to upgrade the virtual meeting experience
Charli's intelligence allows people to focus on people, not note taking

KM World Articles
Jun 13, 2022

Polpharma Biologics selects?Box for cloud content management and collaboration
European biotechnology company chose Box Enterprise Plus for the full suite of Content Cloud features

KM World Articles
Jun 10, 2022

UL addresses rising security attacks with updates to SafeCyber
Latest enhancements provide a 360-degree view of security posture, accelerating go-to-market product strategies while improving connected device security and compliance

KM World Articles
Jun 10, 2022

How Knowledge-as-a-Service Meets Organizations' KM Challenges and Changing Needs: Q&A with John Chmaj, senior director for KM strategy, Verint
We're seeing an explosion of creativity as we bring our technology and expertise to bear in expanding the ways in which our solutions can work together to define digital-first capabilities. Knowledge is the oil that runs through the digital-first engine. It's foundational to so many digital-first experiences so any tool that gives answers, supports transactions, or automated information pushes to people, leverages knowledge.

KM World Articles
Jun 09, 2022

Pencil and Adobe partner to create AI-generated ads for brands and agencies
Brands and agencies using Pencil's AI-generated ads have been able to grow their businesses faster, doubling ad results and halving the cost to acquire customers

KM World Articles
Jun 09, 2022

Laserfiche debuts Solution Marketplace to spur enterprise innovation
New Laserfiche offering helps organizations spark digital transformation with rapid design and deployment of automated business processes

KM World Articles
Jun 08, 2022

The future of work is here
Three ways the transition to hybrid and remote work has changed business for good

KM World Articles
Jun 08, 2022

Siren and Q6 Cyber collaborate on solution that enables governments to monitor and protect critical infrastructure
The solution will enable the public and private sectors to proactively identify and mitigate in the very early stages cyber threats and attacks targeting critical infrastructure

KM World Articles
Jun 08, 2022

Latest ABBYY Vantage release enhances flexibility, skills, and accuracy
Capabilities drive greater process efficiencies across all business areas for automating document processes

KM World Articles
Jun 07, 2022

Accenture, Microsoft, and Avanade join forces to help businesses become sustainable
Technology is key to accelerating environmental, social, and governance goals and enabling organizations to be sustainable through continual change

KM World Articles
Jun 07, 2022

Oracle to buy electronic health records company Cerner for $28 billion
Cerner is expected to be a growth engine for Oracle for years to come as Oracle expands Cerner's business into many more countries throughout the world

KM World Articles
Jun 07, 2022

CCI Health Services enhances its patient data management
Maryland-based health organization taps healthcare information management solutions from GRM Information Management

KM World Articles
Jun 07, 2022

Netwrix launches new version identity and risk mitigation solution
Simplifies access reviews and locks down data in Microsoft Teams

KM World Articles
Jun 07, 2022

How to take advantage of supplier information and mitigate risk
The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it

KM World Articles
Jun 06, 2022

MANTA secures $35 million in latest funding round to continue to support data lineage
New funding enables continued expansion of global footprint and automated data management solutions

KM World Articles
Jun 06, 2022

American Health Plans streamlines document preparation process
Company taps TransPerfect to ensure content is up-to-date, accessible in multiple languages, and compliant with government regulations

KM World Articles
Jun 06, 2022

PlainID releases new solution powered by policy-based access control
The solution gives modern businesses a next-generation approach to access control

KM World Articles
Jun 06, 2022

Balto offers its suite of conversation excellence solutions on Talkdesk AppConnect
Leading real-time guidance platform now available on trusted customer experience solution

KM World Articles
Jun 03, 2022

Fauna unveils new data management capabilities
Development teams using Fauna across 102 countries can now import, backup, restore and copy their data across Fauna's global footprint with full SOC 2 Type II compliance

KM World Articles
Jun 03, 2022

The emerging need for cloud-enabled content services
Explore the ways that forward-thinking organizations manage content throughout their organization

KM World Articles
Jun 02, 2022

Mindtickle partners with Baker Communications to enhance global sales readiness
The partnership utlizes the Sales Excellence Series training program to develop and maintain seller and sales manager competencies and skills with tailored content

KM World Articles
Jun 02, 2022

Paystand adds automatic billing and payment features to Paystand SuiteApp for NetSuite
Paystand SuiteApp for NetSuite enables fast, efficient, and profitable payments

KM World Articles
Jun 01, 2022

MindBridge introduces data anomaly detection for audit and finance
MindBridge is delivering configurable analysis to expand the ability to work with diverse accounting, finance workflows, and financial data transformation

KM World Articles
Jun 01, 2022

Bedford Public Library System (VA) Launches TLC?Go! Mobile App
Many library patrons in the Bedford community have internet access only through their phones

KM World Articles
Jun 01, 2022

Messagepoint delivers new CCM capabilities to boost highly personalized digital experiences
New APIs deliver personalized content headlessly to modern digital endpoints

KM World Articles
Jun 01, 2022

Nerdio adds Azure Stack HCI for Azure Virtual Desktop deployments
Enterprise organizations can now run and optimize Azure Virtual Desktop workloads on on-premises infrastructure

KM World Articles
May 31, 2022

Kodak Alaris enhances document management with latest release of Capture Pro
Kodak Capture Pro now supports Windows 11, Windows Server 2022, and TLS 1.2

KM World Articles
May 31, 2022

Will chatbots replace search engines?
It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion?up from $2.8 billion in 2019

KM World Articles
May 31, 2022

Stravito creates Atlas, a visual insights tool for market research
By empowering any team to explore available research, the self-service tool encourages organization-wide knowledge integration whilst driving even higher platform adoption

KM World Articles
May 27, 2022

KnowledgeLake introduces automation to intelligent document processing with Tahoe release
End-to-end cloud-native platform enhancements include a no-code/low-code RPA design studio, new storage options, and a fully-managed SaaS option

KM World Articles
May 27, 2022

Enhancing employee knowledge sharing and collaboration can lead to improved ROI
This KMWorld webinar explores "The ROI Problem of Traditional Knowledge Management"

KM World Articles
May 26, 2022

Broadcom to acquire VMware in historic deal
The acquisition brings together two engineering-first, innovation-centric cultures

KM World Articles
May 26, 2022

Harnessing intelligent content services with SearchBlox
Dive into the emerging best practices and strategies for transforming ECM at your business

KM World Articles
May 26, 2022

Tellius partners with Indegene to enhance patient journeys
The partnership will offer AI-driven commercial and real-world data analytics to significantly accelerate speed-to-patient-insights

KM World Articles
May 25, 2022

SirionLabs to collaborate with KPMG to revolutionize the contract management space
AI-powered contract lifecycle management (CLM) solution is streamlining contract management and supplier management processes globally

KM World Articles
May 24, 2022

Pegasystems acquires Everflow, forms partnership with Google Cloud
New capabilities to find and fix process inefficiencies will extend Pega's market-leading AI-powered decisioning and workflow automation capabilities

KM World Articles
May 24, 2022

Wisconsin Department of Workforce Development taps eGain
Deployment supports knowledge-powered digital citizen engagement

KM World Articles
May 24, 2022

KMWorld Opens Nominations for the 2022 KMWorld Readers? Choice Awards
The 2022 KMWorld Readers' Choice Awards nominations process has started. Just like everything else in life, timing is everything: Only nominated products can be voted upon?so it is important to submit your nominations now to ensure that your trusted products are eligible when the voting starts.

KM World Articles
May 23, 2022

Hertz chooses AWS to better serve global customers
Leading vehicle rental company seeks to accelerate digital CX and sustainable mobility

KM World Articles
May 23, 2022

UiPath and airSlate collaborate to empower small businesses to automate
This partnership accelerates and enhances workflow automation capabilities for global businesses

KM World Articles
May 23, 2022

LucidLink secures $20 million in recent funding round to solve remote collaboration challenges
Strong growth and enterprise adoption fuel further investment for LucidLink to continue its leadership in cloud-native file collaboration solutions

KM World Articles
May 20, 2022

DataHawk Connections automates business data ?
DataHawk Connections allows brands to put their ecommerce data collection on auto-pilot, saving valuable time and unlocking advanced visualization and reporting capabilities which ultimately turn data into insights

KM World Articles
May 20, 2022

Mavenlink and Kimble Applications emerge as Kantata
The launch of Kantata marks a new era of vertical technology solutions designed to meet the opportunities and rapidly changing challenges facing professional services organizations

KM World Articles
May 19, 2022

Splashtop makes remote work easier with its remote access and support solution
Splashtop Enterprise now enables end users to request help right from a desktop icon and talk live with technicians during a troubleshooting session

KM World Articles
May 19, 2022

Ground Labs Enterprise Recon gives customers the ability to effortlessly discover data
Award-winning data discovery solution accelerates PII scanning and data compliance with new enhancements

KM World Articles
May 19, 2022

Smarsh to acquire TeleMessage
Will improve mobile text, voice, and app compliance across broad range of mobile channels

KM World Articles
May 19, 2022

Nitro's electronic signature solution helps companies meet changing compliance regulations
Company is launching its electronic signature capabilities in North America and Australia

KM World Articles
May 19, 2022

Planview to acquire Tasktop to build the future of connected work
Technology pioneers combine to enable business transformations that are faster, more efficient, and delivered with more confidence and impact

KM World Articles
May 12, 2022

Ephesoft unveils MuleSoft Certified Connector
Customers can leverage Ephesoft's IDP platform to transform document data and export it into any other application using the connector

KM World Articles
May 11, 2022

Kodak Alaris introduces new scanners to aid in the digital transformation of knowledge work
The new Kodak S3120 Max and Kodak S3140 Max Scanners are easy to set-up and use

KM World Articles
May 11, 2022

UiPath releases next-gen UiPath Automation Cloud
Automation Cloud Robots and new UiPath platform offerings make it easier, faster, and simpler for businesses to digitally evolve

KM World Articles
May 10, 2022

Appfire?s cloud migration solution now fully supports Jira Software
Atlassian partner Appfire says that as Jira administrators gear up for Atlassian Server end of life, migration to the cloud is increasingly critical

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