NEWS: KM WORLD ARTICLES
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KM World Articles
Mar 02, 2021

Appen includes new speech and text datasets for AI training
High-quality datasets include scripted speech, images with text, body movement, and human audio

KM World Articles
Mar 01, 2021

MetaCX releases solution that embeds success plans for SaaS app transformation
CXLayer brings 'Success Plans Everywhere' as the first and only collaborative customer success plans that can be embedded into any SaaS app or digital experience

KM World Articles
Mar 01, 2021

ALKU expands services to provide Salesforce expertise
ALKU can deliver high-quality Salesforce Consultants that will fit a customer's needs and budget

KM World Articles
Feb 25, 2021

Alation 2021.1 offers connectors to variety of data sources
Newest release extends connector and query coverage to virtually any enterprise data source; unveils simplified user provisioning and data domains to accelerate onboarding and increase search relevancy

KM World Articles
Feb 25, 2021

Government KM Case Study: Building KM Tools and Processes
Anne Speca, USAID Knowledge Technical Director, discussed how Feed the Future, the U.S. Government's Global Hunger and Food Initiative, committed to KM

KM World Articles
Feb 25, 2021

Actian unveils Customer 360 solution
Enterprises can gain real-time, actionable intelligence across existing enterprise data silos, creating superior customer insights for competitive advantage

KM World Articles
Feb 24, 2021

Hazelcast creates cloud-based reference architecture for financial services risk management applications
Hazelcast Cloud Enterprise is now available on all major clouds, including Google Cloud Platform

KM World Articles
Feb 24, 2021

UJET announces partnership with Google Cloud Contact Center AI
The integration of Google's newest CCAI capabilities into UJET's unique?CCaaS 3.0?platform enables our customers to continually optimize their customer journeys

KM World Articles
Feb 24, 2021

Ephesoft expands its Semantik Invoice solution to the Microsoft Power Automate Platform
Users can now instantly connect to over 400 ERP, RPA and other applications and easily integrate intelligent invoice processing into their automation workflows

KM World Articles
Feb 24, 2021

FairCom to support HelloDoc
?Multimodel database allows HelloDoc eHealth solution to have optimal performance

KM World Articles
Feb 23, 2021

OutSystems raises $150 million investment at $9.5 billion valuation
OutSystems combines visual, model-driven development with a modern platform built around AI, cloud, DevOps, and security

KM World Articles
Feb 23, 2021

Low-code provider OutSystems raises $150 million investment
OutSystems combines visual, model-driven development with a modern platform built around AI, cloud, DevOps, and security

KM World Articles
Feb 23, 2021

Pega delivers new enhancements for low-code mobile app development
Latest Pega Mobile capabilities enable deployment of powerful mobile apps in just a few clicks

KM World Articles
Feb 23, 2021

ReverseLogix secures $20 million to expand automation of e-commerce reverse logistics
By automating and optimizing reverse logistics processes with AI and machine learning, ReverseLogix's customers can achieve a significant reduction in operating costs and increase customer satisfaction

KM World Articles
Feb 23, 2021

Lucidworks helps insurance company improve CX
Guardian Life Insurance uses Lucidworks Connected Experience Cloud?

KM World Articles
Feb 22, 2021

Navjoy introduces a cloud-based platform for the transportation industry
Navjoy hopes to transform the transportation industry into a collaborative, innovative, and streamlined space

KM World Articles
Feb 22, 2021

How Public Sector Agencies Can Extend Their MFD Investments to Boost Security and Productivity
When smartly configured and connected, MFDs can also serve as highly intelligent, software-driven advanced machines that kick-start automation journeys across the enterprise

KM World Articles
Feb 22, 2021

Four key skills for building an effective CX program
Customer experience teams face a range of challenges that can be overcome by relying on these four pillars

KM World Articles
Feb 22, 2021

Creatio raises $68 million to fuel growth of low-code platform
Creatio enables mid-size to large enterprises to automate customer-facing and operational processes

KM World Articles
Feb 18, 2021

MedTrainer offers comprehensive healthcare compliance solution
LabComply manages laboratory safety, administrative and engineering controls, training, documentation, and reporting as part of MedTrainer's all-in-one healthcare compliance solution

KM World Articles
Feb 18, 2021

Nintex introduces enhancements for its workflow cloud platform
The next gen workflow automation cloud platform includes state-of-the-art data technology, added functionality, and pre-built connectors to automate and optimize enterprise-grade workflows even faster

KM World Articles
Feb 17, 2021

K Launch and SupportLink3 partner to offer text communications to customers in the financial sector
K Launch text messaging optimization serves banking and mortgage end-market

KM World Articles
Feb 17, 2021

Lumiata partners with Ascend.io to offer data preparation for healthcare customers on AWS and Azure
The Ascend platform easily fits into any data ecosystem, providing a unified fabric for companies to run their businesses in any environment

KM World Articles
Feb 16, 2021

Flatirons Digital Innovations launches Digital Hub for PeopleSoft
Facilitates employee service, legal requirements, and enterprise archiving

KM World Articles
Feb 12, 2021

Metazoa lends its support to the Salesforce Vaccine Cloud
Leading Salesforce org management tool Metazoa Snapshot has been optimized to help Salesforce Vaccine Cloud operate more efficiently and effectively??

KM World Articles
Feb 11, 2021

Foundations of an AI-First Approach to Knowledge Flow
Marco Iansiti?talks AI approaches to knowledge flows at KMWorld Connect 2020

KM World Articles
Feb 10, 2021

HX Group improves underwriting with expert.ai
The Howden Group division, accredited by Lloyd's and specializing in data analytics, has selected expert.ai for Insurance to enhance policy submissions review

KM World Articles
Feb 10, 2021

SupportLogic unveils Agent SX to improve customer service and enhance team collaboration
SupportLogic Agent SX delivers real-time coaching and feedback

KM World Articles
Feb 10, 2021

Sisense Fusion provides analytic support for customers and employees
Sisense Fusion closes time-to-insight gap so organizations ?can infuse analytics everywhere, in customer and employee facing apps and act on their data at the right time, every time

KM World Articles
Feb 09, 2021

Klaviyo and Salesforce offer unifying commerce integration
Klaviyo's customers can now benefit from a certified cartridge

KM World Articles
Feb 09, 2021

Soprano Design launches government communication solution
The platform helps governments with their mission to engage in meaningful ways with citizens

KM World Articles
Feb 08, 2021

Dynamsoft unveils label recognition technology
Dynamsoft Label Recognition SDK is ideal for extracting useful data from printed labels, inventory tags, vins, id cards and more for government, retail, warehousing and other applications

KM World Articles
Feb 08, 2021

LIFARS adds new search feature to its security platform
New tool is now available for Windows and Linux users

KM World Articles
Feb 05, 2021

US-Analytics and MindStream deepen partnership to help digitally transform the finance industry
This collaboration will help finance teams shift from manual processes and analysis

KM World Articles
Feb 05, 2021

Microsoft expands presence in knowledge management space with new employee experience platform
Viva builds on the power of Teams and Microsoft 365 to unify the employee experience across four key areas?engagement, well-being, learning, and knowledge

KM World Articles
Feb 05, 2021

Google Cloud and Twitter bolster partnership to drive deeper AI-driven business insights
Building upon its existing relationship, this new commitment positions Twitter's cloud data platform for the future

KM World Articles
Feb 04, 2021

Focusing on Outcomes and Experiences When Implementing Intranets
Susan Hanley discussed intranet best practices at KMWorld Connect 2020

KM World Articles
Feb 04, 2021

KM experts discuss streamlining collaboration tools during the remote work boom
This KMWorld webcast explores streamlined collaboration use cases

KM World Articles
Feb 03, 2021

Ogletree Deakins unveils latest knowledge management solution
IntelliCase empowers employers by providing the information and insight necessary to address their employment disputes and manage risks

KM World Articles
Feb 02, 2021

UiPath closes $750 million in series F funding
UiPath?offers an end-to-end platform for?automation that combines a?robotic process automation?(RPA) solution and a full suite of capabilities

KM World Articles
Feb 02, 2021

Verint completes spin-off of Cognyte Software
Separation enables Verint to focus solely on customer engagement

KM World Articles
Feb 01, 2021

Zendesk introduces messaging solution inside new Zendesk Suite
The company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support

KM World Articles
Feb 01, 2021

Where e-discovery is headed in 2021 and beyond
More than any time in recent memory, the future feels uncertain not just in e-discovery, but in many aspects of business and general life as well

KM World Articles
Feb 01, 2021

Citrix plans to acquire Wrike for $2.25 billion
Transaction combines workspace delivery platform and SaaS work management solution

KM World Articles
Feb 01, 2021

ASCI to strengthen support for workflow automation with series of updates
New Super REST API Adapter takes ActiveBatch API to the next level

KM World Articles
Feb 01, 2021

WinWire builds COVID-19 vaccine management solution on Microsoft Azure
The Vaccine Management solution empowers healthcare organizations; simplifies and expedites vaccine distribution, to create an immune and healthy world

KM World Articles
Jan 29, 2021

Ctrl IQ debuts solution for performance intensive workflows
Introduces full technology stack integrating key capabilities of enterprise, hyper-scale, cloud and high-performance computing (HPC) ?

KM World Articles
Jan 29, 2021

Khoros to acquire Flow.ai to grow its AI potential
Khoros further expands its conversational AI and ML platform capabilities

KM World Articles
Jan 29, 2021

MetaCX Integration Hub to transform B2B operations
MetaCX Integration Hub, phase 1 of three-part plan, offers integration with over 200 saas tools and data sources to enrich joint success planning and customer collaboration

KM World Articles
Jan 28, 2021

Contract Logix transforms contract management with Collaboration Room feature
This new product release makes contract collaboration fast, simple, and frictionless regardless of where parties are located

KM World Articles
Jan 28, 2021

Uniphore adds new solutions to improve contact center experience for employees and customers
New RPA and agent security solutions boost customer service amid era of remote work and high customer expectation

KM World Articles
Jan 28, 2021

Fujitsu to embark on restructuring plan
Fujitsu to reorganize

KM World Articles
Jan 28, 2021

Demo: How to Accelerate Search with Keeeb
Sid Probstein dives deep into search at his KMWorld Connect 2020 presentation

KM World Articles
Jan 28, 2021

SAP inks deal with Signavio
Signavio's integrated cloud-native process management suite complements existing business process intelligence software from SAP

KM World Articles
Jan 27, 2021

OpsVeda and Automation Anywhere to partner on intelligent automation
By creating an alliance with OpsVeda, Automation Anywhere can provide customers with the ability to gain operational agility across their respective enterprise with AI-infused intelligence

KM World Articles
Jan 27, 2021

SugarCRM enriches CRM with new AI enabled platform
The solution enables new predictive lead insights and opportunity models to give sales teams a significant competitive advantage

KM World Articles
Jan 27, 2021

SugarCRM enriches CRM with new AI-enabled platform
The solution enables new predictive lead insights and opportunity models to give sales teams a significant competitive advantage

KM World Articles
Jan 26, 2021

Fusion Connect to provide calling services for Microsoft Teams
The ability to make voice calls to anyone extends the reach of Microsoft teams

KM World Articles
Jan 26, 2021

Agiloft partners with Boomi to refine contract lifecycle management
New partnership aims to improve the contract management experience

KM World Articles
Jan 26, 2021

Accenture and Salesforce boost partnership with sustainability services
Innovative technologies and services will empower C-suite to accelerate progress toward ESG goals, meet new customer and stakeholder expectations, and drive growth

KM World Articles
Jan 26, 2021

Internationally recognized law firm adopts iManage Knowledge Unlocked
Knowledge Unlocked is the first step in an ongoing journey for how the law firm connects and unlocks insights

KM World Articles
Jan 25, 2021

Datatron releases new governance dashboard
Data scientists and analysts can monitor and optimize their AI solutions to produce predictable and reliable business outcomes

KM World Articles
Jan 25, 2021

Kofax announces new ReadSoft online integration with Microsoft Dynamics 365 ?
Integration with Dynamics 365 digitally transforms procure-to pay workflows and automates manual tasks

KM World Articles
Jan 25, 2021

Lands? End extends decades-long relationship with ASG Technologies
ASG's Mobius Content Services will continue to power information governance needs for the apparel retailer

KM World Articles
Jan 25, 2021

Transforming chatbots with next-gen knowledge
This KMWorld webinar dives deep into the world of chatbots

KM World Articles
Jan 25, 2021

Aisera collaborates with Cisco Webex to enhance remote work
New integration delivers AI Service Management for enterprise-wide automation and user engagement for remote workforces

KM World Articles
Jan 25, 2021

Verint and 8x8 partner to deliver integrated cloud solutions
Offers 8x8 Contact Center customers integration with Verint Monet and Verint Enterprise

KM World Articles
Jan 22, 2021

IBM helps Audi UK reimagine the digital CX
IBM implemented Adobe Experience Manager along with Adobe Analytics to facilitate faster content-led experiences

KM World Articles
Jan 22, 2021

Canvs and Toluna form partnership to offer automated emotion measurement and coding
Toluna will leverage Canvs' patented emotion measurement AI-driven platform to add additional on-demand capabilities to Toluna Start

KM World Articles
Jan 21, 2021

Nuxeo achieves HITRUST CSF certification
Certification validates Nuxeo is committed to meeting key regulations and protecting sensitive information

KM World Articles
Jan 21, 2021

Nuxeo earns HITRUST CSF certification
Certification validates Nuxeo is committed to meeting key regulations and protecting sensitive information

KM World Articles
Jan 21, 2021

Data Visualization Demo: Creating Mind Maps with FreeMind
Ron Arons demonstrates data visualization tools at KMWorld Connect 2020

KM World Articles
Jan 21, 2021

Enterprise Knowledge launches Enterprise AI Readiness Assessment
Provides organizations with scores and recommendations across four key factors

KM World Articles
Jan 20, 2021

Zaloni achieves AWS Digital Customer Experience Competency
This AWS Competency certifies Zaloni as an AWS Partner that provides technical proficiency with proven customer success associated with Customer 360 data initiatives.

KM World Articles
Jan 19, 2021

Infragistics? Indigo.Design App Builder now in public preview
Indigo.Design's App Builder transforms app designs into code; Increases productivity by bringing designers and developers together in a common platform??

KM World Articles
Jan 19, 2021

Agiloft?s contract management software is now available on the Salesforce AppExchange
Customers can now benefit from real-time, bi-directional integration with Agiloft to streamline the contracting process, connecting sales, legal, procurement, and other enterprise functions

KM World Articles
Jan 18, 2021

Discover game-changing breakthroughs in knowledge management
This KMWorld webinar explores different solutions that are evolving the KM space

KM World Articles
Jan 18, 2021

Oqton secures $40 million in latest funding round to shake up the manufacturing software space
Built as a ?cloud end-to-end production platform', Oqton's platform represents the next level of manufacturing software

KM World Articles
Jan 18, 2021

Nuvolo launches workplace platform, signifying new era in company
Nuvolo expands beyond the traditional IWMS concept by also providing modern field service management, warehouse management, and operational technology (OT) security

KM World Articles
Jan 15, 2021

MetaSource buys document management company Digiscribe
Combination creates breadth of expertise in digital mailroom capabilities and implementation

KM World Articles
Jan 15, 2021

Clarabridge CX Analytics launches AWS Contact Center Intelligence solution
Clarabridge CX Analytics with integrated AWS CCI call analytics capabilities provides a holistic voice-of-the-customer platform

KM World Articles
Jan 15, 2021

AWS announces global expansion of ML-powered Contact Center Intelligence (CCI)
Solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities

KM World Articles
Jan 14, 2021

On your mark, get set, Zoom: Starting off right in collaboration app e-discovery
Considerations lawyers should explore to get a handle on the role of collaboration tools and Zoom in their broader e-discovery landscape

KM World Articles
Jan 14, 2021

NCI to support GSA as federal IT leader after the award of $807 million contract
Company will leverage its NCI Empower AI-as-a-Service platform to support agency-wide innovation

KM World Articles
Jan 14, 2021

COVID-19, Digital Transformation, and the Moderna Model
Professor of Business Administration at?Harvard Business School and Coauthor, "Competing in the Age of AI" Marco Iansiti discussed the COVID-19 vaccination process at KMWorld Connect 2020

KM World Articles
Jan 14, 2021

Salesforce introduces loyalty management to help drive more meaningful customer experiences
Salesforce says that many companies rely on outdated, fragmented technology that fail to provide integrated experiences and are unable to evolve with industry trends?

KM World Articles
Jan 14, 2021

Salesforce rolls out loyalty management to help drive more meaningful customer experiences
Salesforce says that many companies rely on outdated, fragmented technology that fail to provide integrated experiences and are unable to evolve with industry trends?

KM World Articles
Jan 13, 2021

Klaviyo collaborates with PrestaShop to offer automated ecommerce solutions
Starting today, PrestaShop merchants can automate personalized owned marketing fueled by data

KM World Articles
Jan 12, 2021

Jellyfish receives $31.5 million in funding round, empowering the company to boost its engineering management platform
Led by Insight Partners, the new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

KM World Articles
Jan 12, 2021

Veritone and Alteryx form partnership to deliver AI-powered insights from unstructured video and audio-based data
Integration enables Alteryx customers to gain unparalleled insight into unstructured data sources

KM World Articles
Jan 11, 2021

Informatica introduces its first Customer 360 platform to transform customer experience
Company announces industry's first "all-in-one" enterprise scale master data management SaaS solution

KM World Articles
Jan 11, 2021

Information governance 101: The regulatory compliance survival kit
Mapping data's flow throughout the enterprise is pivotal for securing information assets since it allows organizations to consider what they're trying to protect and what that requires.

KM World Articles
Jan 11, 2021

Graph databases team up with BI: It?s all about relationships
BI software, which is widely used and deeply embedded in many enterprises, can be enhanced bygraph databases that focus on connections.

KM World Articles
Jan 11, 2021

Looking to the future: 2021 Insight
KM teams should focus not just on pushing new technology but also on how they can better support foundational capabilities such as collaboration and expertise location in the digital workplace.

KM World Articles
Jan 11, 2021

Writing as empathy
Communication is about revealing something about the world that the other person hasn't noticed?and often hasn't been able to notice because their ideas get in the way.

KM World Articles
Jan 11, 2021

The enterprise of the future: Yesterday, today, and tomorrow
Today, much of the knowledge we need is readily available. The problem is having the courage and fortitude to properly act on it.

KM World Articles
Jan 11, 2021

The rise of machine teaching
In contrast to some jobs that can indeed be automated and removed from the human payroll, KM practitioners have the potential to see their skills in much higher demand and volume in the future.

KM World Articles
Jan 11, 2021

Pega snaps up cloud-based, real-time speech analytics solution
Qurious.io's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

KM World Articles
Jan 11, 2021

Pega acquires cloud-based, real-time speech analytics solution
Qurious.io's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

KM World Articles
Jan 11, 2021

Confirmit plans merger with FocusVision
Merger is expected to accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits

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