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Nov 15, 2019
Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations
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Nov 14, 2019
The features make it easier for end users (signers) to fill out and sign documents
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Nov 13, 2019
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
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Nov 13, 2019
Aquisition will provide customers with larger and stronger team of ECM experts
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Nov 13, 2019
Year in and year out, project teams and leaders spread out at KMWorld to make sure they cover all the sessions to make their time count
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Nov 13, 2019
New OpenText release provides flexible path to the cloud, enhanced security, and visibility into supply chain risk
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Nov 13, 2019
Supports rapid deployment of smartphone capabilities without replacing an entire call center stack
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Nov 13, 2019
Third-party connectors provide a key capability and differentiating factor that will drive adoption and success of Microsoft Search
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Nov 12, 2019
At KMWorld 2019 in Washington, D.C., Thomas?H.?Hogan, Sr., CEO and president of?Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
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Nov 12, 2019
At KMWorld 2019 in Washington, D.C., Thomas?H.?Hogan, Sr., CEO and president of?Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
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Nov 12, 2019
Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process
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Nov 11, 2019
Adds cloud-based data protection and end-point security solutions to expand OpenText's EIM market position
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Nov 11, 2019
FrontdeskAI will tackle front desk business challenges of customers across multiple industry sectors
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Nov 11, 2019
Highly visual data management solution provides actionable insights while maintaining rich, accurate data in CRM
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Nov 10, 2019
The sports brand enhanced its workflow with collaborative virtual reality
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Nov 08, 2019
Teamwork AR is compatible and available through any device, pairing collaboration, chat, analytics and global support tools with custom content in the form of rich augmented reality experiences
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Nov 08, 2019
Knowledge graphs built on top of semantic technologies, supported by machine learning technologies, can become a paradigm change in metadata management
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Nov 07, 2019
KM project leaders should be willing to fail often, keep a laser-focus on building trust, and communicate throughout
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Nov 07, 2019
At KMWorld 2019, Accenture's Kamran Khan and Tracey Seward looked at how AI-infused knowledge management helps organizations to be more efficient, effective, and error-free
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Nov 07, 2019
Sinequa's intelligent search platform will allow NASA Marshall Space Flight Center to explore NASA's information galaxies
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Nov 07, 2019
Mindful knowledge facilitation is maintaining a moment-by-moment awareness of the knowledge being absorbed, used, consulted, and shared while remaining cognizant of potential adjustments to leverage improvements and greater harmony
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Nov 07, 2019
At KMWorld 2019 in Washington, D.C., Adriaan Jooste,?CKO,?Deloitte Advisory, offered tips on what KMers should do to enable the success or their organizations as well as themselves?no matter what the economy brings
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Nov 07, 2019
Metadata is the frame, it tells us what it is, what it's about, gives off inherited labels, impact and risk
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Nov 07, 2019
First new service in Microsoft 365 since the launch of Microsoft Teams
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Nov 07, 2019
First new service in Microsoft 365 since the launch of Microsoft Teams
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Nov 07, 2019
Solution rebrands as Vasion?
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Nov 06, 2019
Moving from the wrong search platform to the right one
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Nov 06, 2019
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
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Nov 06, 2019
If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.
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Nov 06, 2019
More than 80% of business information is locked in unstructured content. Even in the age of digital transformation, much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
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Nov 06, 2019
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
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Nov 06, 2019
The ability to repurpose content across organizations for multiple use cases is essential to boosting the ROI of digital assets and their products or ser?vices.
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Nov 06, 2019
The risks and benefits of AI and machine learning were considered during a keynote panel discussion at KMWorld 2019
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Nov 06, 2019
The risks and benefits of AI and machine learning were considered during a keynote panel discussion at KMWorld 2019
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Nov 06, 2019
We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.
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Nov 06, 2019
Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.
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Nov 06, 2019
Knowledge sharing in the age of new technologies is being led by culture, people, and context. AI is at the forefront of this evolution
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Nov 06, 2019
At KMWorld 2019, Jason Hein,?director, delivery services,?Earley Information Science, laid out the basics of content rulebooks and why they are critical in digital transformation
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Nov 06, 2019
KMS Lighthouse helps GE Healthcare's call center make a difference in the moments that matter
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Nov 06, 2019
KMS Lighthouse helps GE Healthcare's call center make a difference in the moments that matter
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Nov 06, 2019
The question for organizations is not whether they can afford to sustain a world-class knowledge management operation, but whether they can afford not to have one, according to Adriaan Jooste,?CKO,?Deloitte Advisory
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Nov 06, 2019
The question for organizations is not whether they can afford to sustain a world-class knowledge management operation, but whether they can afford not to have one, according to Adriaan Jooste,?CKO,?Deloitte Advisory
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Nov 06, 2019
There are many shifts driving the digital workplace of the future
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Nov 05, 2019
Effective search needs to move from the concrete to the abstract
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Nov 05, 2019
Effective search needs to move from the concrete to the abstract
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Nov 05, 2019
We're in a time of transformation, the pace of change is increasing and we have to keep up with it, rating ourselves can help, said Geoff Ables, Managing Partner, C5 Insight, as he opened up his KMWorld 2019 session.
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Nov 05, 2019
Moving beyond taxonomies and ontologies, the development of knowledge graphs starts to add the semantic layer needed to enrich and enhance all types of information
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Nov 05, 2019
Moving beyond taxonomies and ontologies, the development of knowledge graphs starts to add the semantic layer needed to enrich and enhance all types of information
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Nov 04, 2019
At KMWorld 2019, Gordon Vala-Webb, CEO, Building Smarter Organizations and Board member, International Association of Innovation Professionals, discussed the different kinds of AI, various tools, and more during his workshop, AI 101 for KM.
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Nov 04, 2019
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.
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Nov 04, 2019
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.
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Nov 04, 2019
At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC, ?and author of Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data, presented a workshop, titled Text Analytics 101.
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Nov 04, 2019
Good knowledge management is building a network to gain different perspectives to solve problems
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Nov 04, 2019
Good knowledge management is building a network to gain different perspectives to solve problems
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Nov 04, 2019
There is no shortage of tools and techniques for building knowledgebases and repositories, yet questions persist about how best to design, build, and maintain a body of knowledge that is easily accessible to the broadest possible audience and available in form that is useful.
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Nov 04, 2019
There is no shortage of tools and techniques for building knowledgebases and repositories, yet questions persist about how best to design, build, and maintain a body of knowledge that is easily accessible to the broadest possible audience and available in form that is useful
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Nov 01, 2019
What's happening to news is a microcosm of what's happening to knowledge overall.
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Nov 01, 2019
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
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Nov 01, 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
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Oct 31, 2019
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
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Oct 31, 2019
AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more efficiently
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Oct 30, 2019
Company introduces new simplified cloud experience for the enterprise, on and off the premises
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Oct 30, 2019
Low-code, process automation, and CRM company rebrands
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Oct 30, 2019
Leverages AI and machine learning to uncover new healthcare treatment strategies for stroke and diabetes patients
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Oct 29, 2019
The in-app chat will empower companies to meet their customers where they are
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Oct 29, 2019
Solution to improve supply chain and logistics operations in real-time by leveraging AI, IoT, and edge computing
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Oct 29, 2019
inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight's SaaS customer success goals
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Oct 25, 2019
People-Based Destinations enables fragmented data to be brought together to create a unified view of each customer
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Oct 25, 2019
People-Based Destinations enables fragmented data to be brought together to create a unified view of each customer
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Oct 24, 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
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Oct 24, 2019
With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante
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Oct 24, 2019
BA Insight's AI-driven search software, integrated with the Akumina employee experience platform, helps employees find specific information quickly and efficiently
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Oct 24, 2019
With the addition of Attivio's search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers
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Oct 23, 2019
The collaboration will enhance the discovery, search, and browsing experiences of researchers and users
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Oct 22, 2019
Growing number of customers, particularly from the public sector, was a key reason for new Maryland office
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Oct 22, 2019
Latest DocStar ECM release adds new features for digital transformation so organizations can work smarter to reduce costs and invest in growth
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Oct 22, 2019
Combination enables secure translation of e-discovery content and information
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Oct 22, 2019
FocusVision gives users a powerful customer experience for faster end-to-end surveys with latest release
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Oct 21, 2019
The update drives knowledge intelligently across customer touchpoints via the cloud
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Oct 21, 2019
Enables customers and partners to build flexible business solutions on top of common business services with out-of-box mobility
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Oct 21, 2019
Acquisition provides seamless connectivity between SAP and Alfresco
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Oct 18, 2019
The updates include conversational automation, augmented agents, full-spectrum analytics, and more
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Oct 17, 2019
New release includes advanced document bundling and enhanced two-factor authentication for better transaction management and platform security
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Oct 16, 2019
Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes
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Oct 16, 2019
Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes
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Oct 16, 2019
Dynata Insights Platform will integrate market research with advertising solutions for the first time
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Oct 15, 2019
Platforms integrate to reduce complexity and improve data analytics speeds for better clinical research and patient care outcomes
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Oct 15, 2019
Provides search-as-a-service solution and suite of APIs
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Oct 15, 2019
Streamlines collaboration and data management in the enterprise?
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Oct 15, 2019
The new Developer Program and Partner Portal will expand revenue opportunities for the channel
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Oct 15, 2019
Research reveals an industry in transition
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Oct 14, 2019
Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair, and digitally optimized workplace
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Oct 14, 2019
The update manages service delivery across business functions on a common platform, provides a uniform service ordering experience for end users, and more
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Oct 11, 2019
New approach to security turns targets into first responders, enabling administrators and end users to make informed security decisions, faster
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Oct 11, 2019
Cloud-based electronic discovery system will help drive greater efficiency
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Private Label