NEWS: KM WORLD ARTICLES
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KM World Articles
Oct 15, 2021

Shopify creates a global ERP program enabling merchants to gain an overview of their operations
Microsoft, Oracle NetSuite, Infor, Acumatica, and Brightpearl partner with Shopify to help high-volume merchants connect ERP systems with commerce capabilities

KM World Articles
Oct 15, 2021

Aware secures $60 million in latest funding round to strengthen digital collaboration
Funds will accelerate the innovation of AI-driven solutions to manage data governance, security; capture behavioral insights for human-centric workplaces????

KM World Articles
Oct 14, 2021

Discuss.io adds comprehensive video analytics abilities to its platform with CX Collections
New innovations highlights Discuss.io's commitment to being an open platform built to amplify voices and accelerate insights and outcomes

KM World Articles
Oct 14, 2021

Atrium and Gong partner to deliver data-driven sales management tools
?New integration, analytics, and alerting functionality fuels data-driven coaching conversations and improves sales performance

KM World Articles
Oct 13, 2021

Citrix and Google Cloud extend partnership to supercharge remote work
Partners join forces to enable desktops-as-a-service in simple, secure way, empowering productive work from anywhere

KM World Articles
Oct 13, 2021

Nintex offers automated work options with latest Workflow Cloud enhancements
Next gen cloud automation platform from Nintex features accelerate the digital transformation of public and private sector organizations????

KM World Articles
Oct 13, 2021

Everlaw releases platform that manages legal holds workflows
Company also adds Slack connector for efficient data ingestion and analysis during discovery

KM World Articles
Oct 12, 2021

Nextcloud GmbH and iXsystems partner to offer security and productivity
Powerful content collaboration platform enriches Open-Source enterprise storage platform

KM World Articles
Oct 12, 2021

Treasure Data launches CDP for Service
New solution powers CX for the digital and privacy-first era

KM World Articles
Oct 11, 2021

The solution for the third-party data challenge
Third-party data is collected on a user but does not require a direct relationship to that user

KM World Articles
Oct 11, 2021

UiPath collaborates with CrowdStrike to enhance RPA security
Alliance extends the power of the CrowdStrike Falcon platform to robotic process automation, providing unparalleled capabilities to enhance protection and speed of response

KM World Articles
Oct 08, 2021

NICE goes beyond the Contact Center with the Customer Experience Interactions (CXi) solution
With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey

KM World Articles
Oct 08, 2021

New research finds that engaged CX employees drive bottom line?results
Engaged and satisfied CX employees are the key to customer loyalty?

KM World Articles
Oct 08, 2021

Register now for KMWorld Connect 2021
In addition to the 4 days of conference sessions, KMWorld Connect 2021 will also present 2 full days of workshops

KM World Articles
Oct 08, 2021

Kore.ai releases AI-native End-to-End Contact Center-as-a-Service solution
Built on Kore.ai's enterprise-grade no-code platform, SmartAssist accurately responds to sophisticated conversations across voice or digital channels to quickly resolve customer issues

KM World Articles
Oct 06, 2021

Vonage offers AI virtual assistant for its communications solution to transform the customer experience
This solution demonstrates that businesses are continuing to rely on agile, dynamic AI now more than ever

KM World Articles
Oct 06, 2021

Blue Prism and ABBYY optimize automation performance with new integration
Blue Prism integrates ABBYY Timeline within Blue Prism Capture to offer complete process and task discovery as a standard capability

KM World Articles
Oct 05, 2021

P360 strengthens its unified communications as a service platform for life sciences companies
Innovative new UCaaS platform powers sales teams with compliant SMS text messaging, call triggering, asset delivery, activity tracking, and more

KM World Articles
Oct 05, 2021

VAI powers new communications application with Twilio
The solution gives users the ability to send instant alerts and SMS notifications to customers and employees to alert them of shipment status, completed repairs, rental status, and other time sensitive alerts

KM World Articles
Oct 04, 2021

ProSearch develops new connector to speed and simplify data transfers between Relativity and Text IQ
ProSearch Text IQ Connector reduces time and costs incurred in review for responsiveness, privilege, and privacy

KM World Articles
Oct 04, 2021

Geotab ITS introduces transportation analytics platform
New transportation analytics platform from Geotab ITS helps provide governments the context and insights they need to help make smarter, faster decisions

KM World Articles
Oct 04, 2021

NetDocuments enables case insights with highlights powered by LexisNexis
Brings the benefits of LexisNexis directly into NetDocuments

KM World Articles
Oct 01, 2021

Getting Started with Knowledge Graphs and Machine Learning: Part 2 Q&A with Sebastian Schmidt, CEO of metaphacts
In part 2 of this interview, Schmidt outlines the approach that metaphacts takes with customers to help make knowledge democratization a reality and explains the role that knowledge graphs play in the process.

KM World Articles
Oct 01, 2021

Getting Started with Knowlege Graphs and Machine Learning: Part 1 Q&A with Sebastian Schmidt, CEO of metaphacts
Today, organizations need to make information accessible to all their users, not just a select few. But getting information to the people in an organization who need it, when they need it, continues to be a widespread challenge. In a recent KMWorld Drill Down Video Interview, Sebastian Schmidt, CEO of metaphacts, explained how to help knowledge workers gain direct access to actionable data for faster, more informed decision making.

KM World Articles
Oct 01, 2021

Getting Started with Knowlege Graphs and Machine Learning: Part 2 Q&A with Sebastian Schmidt, CEO of metaphacts
In part 2 of this interview, Schmidt outlines the approach that metaphacts takes with customers to help make knowledge democratization a reality and explains the role that knowledge graphs play in the process.

KM World Articles
Oct 01, 2021

Profi boosts its professional services automation solution
The platform is all-in-one solution that helps busy professionals automate cumbersome admin tasks

KM World Articles
Oct 01, 2021

Meeting customer expectations with workforce management and AI
Contact centers have used workforce management tools for some time, but today's solutions use AI and machine learning to facilitate an agile work environment

KM World Articles
Oct 01, 2021

ABBYY accelerates its public sector go-to-market strategy with Carahsoft distribution partnership
Carahsoft now offers ABBYY's full suite of process intelligence and content transformation products?

KM World Articles
Oct 01, 2021

Nintex Workflow Cloud for Government receives FedRAMP In Process designation
U.S. government agencies and their affiliates safely and securely accelerate digital transformation and eliminate paper-based and manual processes with Nintex's next generation automation platform

KM World Articles
Oct 01, 2021

Getting Started with Knowledge Graphs and Machine Learning: Part 1 Q&A with Sebastian Schmidt, CEO of metaphacts
Today, organizations need to make information accessible to all their users, not just a select few. But getting information to the people in an organization who need it, when they need it, continues to be a widespread challenge. In a recent KMWorld Drill Down Video Interview, Sebastian Schmidt, CEO of metaphacts, explained how to help knowledge workers gain direct access to actionable data for faster, more informed decision making.

KM World Articles
Sep 30, 2021

Terminus snaps up Zylotech, offers platform for cleansing go-to-market data
Terminus CDP is purpose-built for B2B marketing, providing accurate and trusted buying committee data so customers can connect directly with key decision makers at target accounts

KM World Articles
Sep 30, 2021

Indico Data transforms unstructured data into actionable insights with platform release
Automate, analyze, and apply previously unreachable unstructured data into mission critical enterprise workflows

KM World Articles
Sep 30, 2021

Airkit elevates digital customer experiences with new CX solution for the insurance space
New digital self-service solutions lower carrier cost to serve by 40%, achieve 0% NIGO, 2x sales efficiency, and increase CSAT by 30%

KM World Articles
Sep 29, 2021

KX and Telit collaborate on industrial IoT solution
The joint solution from KX and Telit brings advanced AI models to manufacturers, enhancing operational performance and production data and providing a deeper understanding of the manufacturing process, regardless of machine type or format of data

KM World Articles
Sep 29, 2021

Leverage AI for improved employee experiences with Lucidworks
Learn how AI can unlock years of enterprise core data to gain better insights

KM World Articles
Sep 29, 2021

ForgeRock Identity Cloud meets HIPAA compliance and regulations
The designation makes sure healthcare providers can ensure the security of patient data

KM World Articles
Sep 28, 2021

Explore the evolution of document management with Nuxeo
Learn about the technologies and best practices underpinning the new world of document management in this KM webinar

KM World Articles
Sep 28, 2021

NetDocuments debuts integration with DocuSign eSignature
The integration enables easy and secure sending, receiving, and tracking of electronic signatures without ever leaving NetDocuments

KM World Articles
Sep 27, 2021

Allego introduces new patent for seamless team collaboration
Sales enablement technology leader expands patent portfolio, delivering unique solutions to optimize the performance of distributed teams

KM World Articles
Sep 27, 2021

AWS releases Amazon QuickSight Q to empower customers searching for answers to business questions
New machine learning powered capability in Amazon QuickSight lets anyone type questions about their business data in natural language and receive accurate answers with relevant visualizations in seconds

KM World Articles
Sep 27, 2021

Experts at ASG Technologies talk supercharging process automation
This KMWorld webinar focuses on process automation

KM World Articles
Sep 23, 2021

Planview introduces new collaboration feature designed to drive employee engagement and business value
TeamTap fosters a culture of innovation by empowering teams for creative problem-solving

KM World Articles
Sep 23, 2021

Clifford Chance taps FileTrail
International law firm uses FileTrail GPS to manage physical records and retention policies

KM World Articles
Sep 23, 2021

Document productivity software company expands presence in North America
Nitro is expanding its digital-first workforce to more effectively cover global time zones

KM World Articles
Sep 23, 2021

Halmax unveils the LinkinSMS cloud, enabling organizations to remove the existing limitations of an SMS message
LinkInSMS addresses the SMS character and formatting limitations that impair business workflow processes

KM World Articles
Sep 23, 2021

Hitachi Vantara launches cloud FinOps services
Helps organizations optimize cloud investments

KM World Articles
Sep 22, 2021

KnowledgeLake welcomes DataBank to its partner program
The collaboration enables DataBank to leverage intelligent document classification and data extraction tools in the cloud to help drive Automation, efficiencies, and better service for customers

KM World Articles
Sep 22, 2021

KnowledgeLake adds DataBank to its partner program
The collaboration enables DataBank to leverage intelligent document classification and data extraction tools in the cloud to help drive automation, efficiencies, and better service for customers

KM World Articles
Sep 22, 2021

Plannuh secures $4.1 million to grow its AI-driven marketing platform
The funds will be used to accelerate growth and launch new product features and integrations?

KM World Articles
Sep 22, 2021

Knoa Software provides ROI tools that calculate the success of digital transformations and employee experiences
ROI Calculator and Financial Impact Analytics enable prospects and customers to measure success of employee experience initiatives

KM World Articles
Sep 21, 2021

PDI Software introduces new and enhanced tools for digital transformation
New offerings empower convenience retailers and fuel marketers to overcome critical industry challenges

KM World Articles
Sep 21, 2021

Act-On Software provides CRM integration with Zendesk Sell
The native integration adds Act-On's powerful marketing automation solution to Zendesk's industry-leading sales CRM offering

KM World Articles
Sep 17, 2021

How Chatbots Can Accelerate Trust
People want to have conversations with people, even when they're actually communicating with a machine

KM World Articles
Sep 17, 2021

Serviceaide acquires SunView Software to offer combined ITSM services
?This combination expands and deepens Serviceaide's capabilities as a leading provider of modern enterprise-ready service and support solutions?

KM World Articles
Sep 17, 2021

Panzura launches Service Hub to expand customer access to support and other services
Hybrid-cloud data management provider expands access to Panzura global services with new customer support options and other essential services

KM World Articles
Sep 16, 2021

Avantha Technologies rebrands as HelioNext to reflect its commitment to its BPM and IT staffing businesses
As HelioNext grows its business process and digital offerings, the name change represents a new dawn, according to the vendor

KM World Articles
Sep 16, 2021

Avantha Technologies rebrands as HelioNext
Name change reflects commitment to its BPM and IT staffing businesses

KM World Articles
Sep 16, 2021

SnapLogic Flows offers self-service, no-code integration to users
Modern, intuitive interface empowers non-technical teams in sales, marketing, finance, and HR to quickly and easily develop integrations and automations

KM World Articles
Sep 16, 2021

Canonical becomes MSP Cloud Verify certified
The MSPCV examination is a rigorous certification process that benchmarks and verifies the quality of the company providing cloud and/or managed services

KM World Articles
Sep 14, 2021

Epson meets the demands of remote work with new EcoTank printing solutions
New EcoTank Cartridge-Free Supertank printers deliver convenient and worry-free printing experiences

KM World Articles
Sep 13, 2021

Everlaw moves to AWS GovCloud (US)
Everlaw's cloud-native e-discovery platform adds an extra layer of security to safeguard sensitive information

KM World Articles
Sep 13, 2021

Pramata provides Effortless Contract AI solution
Revolutionizing contract management through human-assisted AI

KM World Articles
Sep 10, 2021

KMWorld Drill Down Video Interview: Evaluating Enterprise Search Solutions Today - Q&A with Dr. John Lewis, Chief Knowledge Officer of SearchBlox
End users want answers that are relevant, like Google; they want answers that are insight-driven like Amazon's recommendation engine, on-demand like Spotify's personal playlist, and, of course, convenient like Apple's Siri.

KM World Articles
Sep 10, 2021

CLEVR debuts the Field Services Manager solution
The product is designed to reduce millions of kilograms in CO2 emissions, reduce up to 25% in costs, and tackle staffing challenges by first-time right on-site jobs and remote assistance

KM World Articles
Sep 09, 2021

Mendix announces plethora of new industry cloud releases with expanded digital ecosystem
Turbocharged low-code ecosystem features curated Mendix Industry Clouds with thought leadership, community, and solutions that serve manufacturing industries, finance, retail, and public sector organizations

KM World Articles
Sep 09, 2021

Acquia advances digital experience platform with acquisition of Widen
Widen cloud-based DAM and PIM software enables brands to manage marketing workflows

KM World Articles
Sep 09, 2021

Metazoa provides impact analysis reporting in latest update for Snapshot
Metazoa Snapshot now includes a powerful visualization and analysis tool that gives Salesforce customers insights into their metadata asset connections

KM World Articles
Sep 09, 2021

InMoment completes acquisition of Lexalytics ?
This combination of technologies offers flexibility to organizations that require private, public, or hybrid cloud text analytics infrastructures

KM World Articles
Sep 09, 2021

Making Enterprise Search Work Like Google - Q&A with Kamran Khan, President and CEO of Pureinsights
User expectations of enterprise search are higher than ever. Recently, Kamran Khan, former president and CEO of Search Technologies (which was acquired by Accenture in 2017)?and now president and CEO of Pureinsights?spoke with KMWorld about what has changed in search over the last 2 decades, what Pureinsights uniquely brings to search, and how new approaches can make search work like Google at the enterprise level.

KM World Articles
Sep 09, 2021

Oracle Cloud is on the menu for Burger King franchise operator
Corporativo GES can see where it can improve operations down to the individual franchise location

KM World Articles
Sep 09, 2021

Analytics in action: Where do you land on the data maturity curve?
These five stages can help define priorities and smart steps for long-term business impact?

KM World Articles
Sep 08, 2021

AI-as-a-Service Platform for Content and KM: Pryon
With Pryon, companies can reach their KM goals in every department by enabling better customer experiences, greater employee productivity, and more efficient operations.

KM World Articles
Sep 08, 2021

Better search, discovery, and retrieval of information: Access Innovations, Inc. - Data Harmony
Access Innovations is taking on cutting edge projects with our clients and partners to forward the implementation of thesauri, taxonomies, and ontologies, supporting better search, discovery, and retrieval of information.

KM World Articles
Sep 08, 2021

Bringing Efficiency & Insight to Every Process that Runs on Data: Adlib Software
By being able to readily access the data that matters?and disregard the data that doesn't ?enterprises reduce risk, augment processes, and reach a whole new level of performance.

KM World Articles
Sep 08, 2021

Collect, Connect, and Democratize Your Organization?s Knowledge with Bloomfire
Thanks to Bloomfire's deep indexing capabilities, all content becomes searchable?even the words spoken in video and audio files.

KM World Articles
Sep 08, 2021

Modern customer service? More social, more intelligent
Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.

KM World Articles
Sep 08, 2021

Making the jump to hyperdrive
The new, all-digital workforce will be made from a combination of AI, machine learning, computer vision, naturallanguage understanding, robotics, and more.

KM World Articles
Sep 08, 2021

Knowledge Graphs for a Modern Data Architecture: Franz Inc. - AllegroGraph
The rich functional and contextual integration of multi-modal, predictive modeling and artificial intelligence is what distinguishes AllegroGraph as a modern, scalable, enterprise knowledge platform.

KM World Articles
Sep 08, 2021

Intelligent document processing: ABBYY - Vantage 2
With the ABBYY Marketplace filled with skills for any document type, Vantage puts the power of advanced intelligent document processing technology into the hands of more people with a "skill for that."

KM World Articles
Sep 08, 2021

KMWorld Trend-Setting Products of 2021
To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

KM World Articles
Sep 08, 2021

Powerful, easy-to-use data management, processing, and analysis solution: Mindbreeze - InSpire
Smart companies, leaders, and CEOs are now mapping out the "upgrade" they'll need to remain competitive and keep their employees happy and productive in the next normal.Without exception, these considerations have to involve ways to maintain a seamless flow of information between autonomous teams in hybrid-remote work arrangements?which includes minimizing the time employees waste searching for relevant information.

KM World Articles
Sep 08, 2021

Solving the most complex workflow challenges: Accusoft - PrizmDoc Suite
Shorten your development cycles and unleash the power of Accusoft's proprietary code to improve productivity, provide actionable data, and deliver results that matter.

KM World Articles
Sep 08, 2021

Search Experiences that Get the Right Results: BA Insight - SmartHub
Providing relevant, connected, and actionable web-like search experiences for your website visitors, customers on your portal, and employees.

KM World Articles
Sep 08, 2021

The big opportunity for knowledge management
It may well be stating the obvious but we will not be returning to the old ways of working, even though some of us, myself included (as it turns out, I am in the minority), would like to.

KM World Articles
Sep 08, 2021

The knowledge Zoom
In choosing to disclose something about one's personality and interests?even though it's kept literally in thebackground?people are acknowledging that personality and personhood matter to the discussion.

KM World Articles
Sep 08, 2021

The Value of Active File Management Service: Acccess Corporation - Access Unify
At its core, Access Unify helps to improve turnaround times, efficiency, cost savings and productivity.

KM World Articles
Sep 08, 2021

The Value of Active File Management Service: Access Corporation - Access Unify
At its core, Access Unify helps to improve turnaround times, efficiency, cost savings and productivity.

KM World Articles
Sep 08, 2021

Top considerations for ECM and content services
Content services' contemporary reliance on advanced analytics and cloud connectivity means more than an improved ability to meet its goals?which are increasingly taking the form of process automation.

KM World Articles
Sep 08, 2021

ON24 reveals new features to its on-demand content
Captivate audiences with memorable live experiences and keep them engaged with on-demand content all in one place to accelerate customer journeys

KM World Articles
Sep 08, 2021

eGain creates Knowledge Hub to bolster digital transformation of customer engagement
eGain Knowledge Hub fills a gap in digital customer engagement while eliminating chaos from islands of knowledge and customer context

KM World Articles
Sep 08, 2021

Inex One secures $3 million to rapidly expand its SaaS knowledge management platform
Inex One's SaaS platform helps businesses learn and share knowledge

KM World Articles
Sep 07, 2021

Harness cognitive computing and AI with Verint and Northern Light
This KMWorld webinar explores cognitive search

KM World Articles
Sep 07, 2021

Duda acquires Snipcart to grow its ecommerce solutions
The acquisition will enable Duda to provide enhanced, integrated ecommerce solutions to design agencies, SaaS platforms, and freelance web designers

KM World Articles
Sep 07, 2021

Userlytics promises the simplest remote UX testing experience with enhanced web recorder
Leading global UX platform launches next gen web recorder for remote website and prototype testing, complete with no-hassle participant onboarding and a draggable, resizable task window

KM World Articles
Sep 07, 2021

Observe.AI expands into omnichannel CX market with ScopeAI acquisition
The acquisition includes ScopeAI's proprietary technology and integrations, as well as key product and engineering staff

KM World Articles
Sep 03, 2021

SKEEPERS releases low-code CX platform after acquiring MyFeelBack and Mediatech-CX
Brands such as Nespresso, L'Oreal, Clarins, MetLife, BRP and Hilti among first customers

KM World Articles
Sep 03, 2021

Platform9 joins Intel?s Open Retail Initiative, introduces solution for retailers
Retailers can now rapidly roll out and centrally manage cloud-native and legacy applications in 1000s of stores to transform consumer digital experiences

KM World Articles
Sep 03, 2021

IQVIA adds AI-powered services to its MI Contact Center
These virtual agents, alongside skilled human agents, will assist in responding?to inquiries, enable?faster response times?and reporting?of adverse events and scale to?meet patient needs 24/7/365

KM World Articles
Sep 02, 2021

ZoomInfo introduces first integration with Chorus.ai
Integrations strengthen prospect and customer relationships through a data-first approach for revenue teams using ZoomInfo and Chorus.ai

KM World Articles
Sep 01, 2021

Plannuh provides free online marketing plan builder application
Online, interactive Marketing Plan Builder includes best practices recommendations, examples, and the ability to export into a presentation format

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