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Sep 09, 2026
Personalization and adaptive learning, from the KM perspective, revolve around human knowledge needs, which can change as projects, perspectives, and products change. Plus, given rapid technological advances that accelerate the ability of enterprises to understand those changes that affect personalization, people's expectations have heightened. Being able to tailor knowledge to individual preferences is suddenly the norm, although individuals may have to inform chatbots, language models, and knowledgebases of what has changed.
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Sep 09, 2026
Much of our legacy KM practices have focused on treating knowledge as content to be captured, shared, and applied as needed. But what has become foundational in today's complex, fast-changing world is the need for a more complete representation of knowledge in the time periods before, during, and after its emergence and application. Introducing epistemological temporality.
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Sep 09, 2026
One of the newest additions to the eGain portfolio is Composer, a modular developer platform built on eGain's knowledge foundation. When IT teams need their AI applications to use the most accurate content, they can pull in whatever Composer component they need through open APIs, SDKs, and MCP servers, build agents that orchestrate and take action, and inherit enterprise security and governance automatically. Native MCP and A2A support connects teams to any LLM or agent.
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Sep 09, 2026
Your company's knowledge is scattered across wikis, drives, tickets, and chat threads, much of it stale or contradictory. Point AI at that knowledge and it does not clean up the mess. It repeats the retired policy and last quarter's pricing, confidently, at scale. Getting an answer is instant now. Knowing the answer is right is not. Guru
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Sep 09, 2026
KMS Lighthouse gives organizations a single governed source of knowledge that serves AI agents, virtual assistants and human advisors from the same content. GetAnswer delivers precise, context-aware answers to employees and customers across every channel, while Answers AI and AI Assistant make that same structured knowledge available to automated systems. Whoever?or whatever?asks the question, the answer is consistent, current and traceable to its source.
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Sep 09, 2026
KMWorld's Trend-Setting Products list of 2026 identifies the contributions of forward-thinking companies that are leading the way in innovating for knowledge access and sharing, improving knowledge flows, and paving the way for knowledge managers.
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Sep 09, 2026
Not all workflow is agentic, and not all agentic AI is workflow, but where the two converge, a very dynamic market has emerged for companies both large and small. As recently as September 2025, Market.us predicted that the global agentic AI workflow market will grow from $5.2 billion as of 2024 to $227 billion by 2034, meaning a growth approaching 50% per year. Few software sectors can match this upside potential, so look for a lot of action here within the next few years.
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Sep 09, 2026
Organizations that treat AI as an augmentation layer?one more component in a socio-technical system built on semantic grounding and human accountability?will get the compounding advantage everyone else is trying to buy with a bigger model. That's the bet worth making. Not AI instead of KM, but AI inside KM, on KM's terms.?
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Sep 09, 2026
Stravito is the platform enterprise teams use to find what you already know, at decision speed, synthesize your knowledge into contextual, analyst-depth answers and pressure-test ideas against consumer perspectives built from your own data before investment is committed.
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Sep 09, 2026
Built on 25 years of KM expertise and flexible AI options, RightAnswers transforms how teams create, curate, and deliver knowledge. Generative AI assistance drafts and improves articles in minutes, while built-in quality checks keep content accurate across thousands of articles. Federated search and connected knowledge surface trusted answers wherever agents and customers work, integrating seamlessly across your entire tech stack.
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Sep 09, 2026
Talkdesk helps organizations improve productivity, reduce cost to serve, and deliver better customer experiences as their workforce evolves.
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Sep 09, 2026
If we have learned anything from the productivity fallacies of the past 30 years, it is that technology alone has never delivered, and likely never will, the promised quantum leap. It is always the marriage of process, governance, and human skill.
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Sep 09, 2026
The beauty of bits, and why they became the fundamental unit of information, is that they can work with whatever type of information a computer is processing.
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Sep 09, 2026
Enterprise knowledge is only as useful as it is trustworthy. When SOPs, user manuals, software and product documentation, API docs, and other critical knowledge are scattered across drives, wikis, and PDFs, they go stale, staff struggle to find them, and AI assistants have nothing reliable to draw on.
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Sep 09, 2026
By bringing knowledge domain-based systems into the era of artificial intelligence, the company continues its mission to make knowledge accessible, interoperable, and powerful for the next generation of AI solutions.
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Sep 09, 2026
A knowledgebase built for search helps people find information. A knowledge system built for action helps a company use that information safely.
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Sep 09, 2026
Enables teams to create AI personas from their own research, showing the sources behind every trait and flagging any gaps or inconsistencies
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Sep 08, 2026
New capabilities help organizations move faster on templates, signatures, and agentic workflows, without losing control of the record
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Sep 04, 2026
Foxit PDF Editor 2026.2 builds on the existing feature set and extending the security and intelligence capabilities of the Foxit PDF Editor package
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Sep 03, 2026
Delivers a seamless experience across channels
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Sep 02, 2026
New responsible AI features bring enhanced transparency and governance to AI-powered marketing
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Sep 01, 2026
Expanded integration supports connected AI-powered legal work
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Aug 31, 2026
The newest features in LibreOffice 26.8 address the world's writing systems
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Aug 28, 2026
Customers can now benefit from code-free, CRM-native contract management
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Aug 27, 2026
Gives engineering leaders an accurate record of what AI cost and what it delivered
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Aug 26, 2026
NetDocuments is giving customers an open, governed way to bring trusted legal context to the AI tools they choose
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Aug 25, 2026
The investment will accelerate the growth of the leading provider of AI knowledge platforms
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Aug 24, 2026
AI tools expand lawyer productivity across the platform
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Aug 19, 2026
New conversational add-in lets users create, edit, and review presentations with AI directly in PowerPoint
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Aug 18, 2026
Unique visual-signature technology enables Concentric AI to discover sensitive data in documents
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Aug 17, 2026
The new platform brings teams and the world's leading AI models into one shared workspace
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Aug 14, 2026
TrueConnect puts every SMS conversation on every connected record; TrueOptOut is an AI-powered intent-detection engine that catches opt-out requests that keyword matching misses
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Aug 13, 2026
Closes the identity gap at the print layer, enabling clinicians and healthcare users to securely release jobs at any printer with a single badge tap
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Aug 12, 2026
It's time again to choose the best of the best for the KMWorld Readers' Choice Awards?voting is now open through August 31 for the 2026 KMWorld Readers' Choice Awards.
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Aug 12, 2026
Casepoint MCP Server allows agencies and enterprises to connect their preferred AI models and agents to Casepoint's unified platform while maintaining enterprise-grade security
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Aug 11, 2026
Elastic selected the Casepoint platform for its technology fit and partnership approach
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Aug 11, 2026
Align Research replaces hours of case-law research with a fixed, per-task cost
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Aug 10, 2026
Collaboration helps legal and compliance teams apply AI to governed communications, files, and historical enterprise context
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Aug 07, 2026
New release strengthens security, updates core infrastructure?and gives Avaya Aura customers support and planning certainty
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Aug 06, 2026
Updates expand the platform's search, AI, and observability capabilities with enhanced vector performance, broader agent integrations, and new tools
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Aug 05, 2026
Partnership makes inaccessible PDFs usable for people with disabilities, from lab results to benefit notices?
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Aug 04, 2026
KnowBe4 delivers customizable voice simulations that mirror real attacker tactics
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Aug 03, 2026
Voice AI on Computer now takes live customer support calls
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Jul 31, 2026
KMWorld recently held a roundtable webinar with experts who discussed why modern workflows need a unified context layer of connected and contextualized knowledge, how to build for the future of embedded intelligence in practical terms, and more
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Jul 30, 2026
AI agents execute, optimize, and continuously improve digital experiences
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Jul 29, 2026
Partnership improves compliance, platform health, and deployment control
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Jul 28, 2026
Checkmarx One for Government?provides?the essential?AppSec toolset in one platform
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Jul 28, 2026
New capability uses shopper behavior to automatically prioritize the most relevant filters for every search
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Jul 27, 2026
Litera relaunches around one platform, one agent, and one dataset spanning every corner of the firm
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Jul 23, 2026
Unifies buyer signals, engagement, and forecast data to help teams act faster, coach at scale, and improve revenue outcomes
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Jul 22, 2026
New capabilities help B2B software companies support data-intensive integrations without separate sync infrastructure
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Jul 21, 2026
Transforms the GTM stack
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Jul 20, 2026
Connect AI gives healthcare organizations a governed data layer, without moving data or loosening HIPAA controls
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Jul 20, 2026
KMWorld recently held a webinar with Straive and Shelf that discussed how to get agentic AI and the underlying knowledge right in this agentic era
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Jul 17, 2026
New native assistants extend AlphaSense's work product creation and iteration capabilities
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Jul 16, 2026
A foundation to deploy agentic AI without trading control for capability or performance for cost
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Jul 15, 2026
Built using W&B Weave, ARIA turns experiment data into continuous model and agent improvement
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Jul 14, 2026
The partnership expands?IPC's?ecosystem of regulation-ready communications solutions across enterprise voice, trading environments, and collaboration platforms
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Jul 14, 2026
Helps consulting firms build a governed foundation for AI, automate compliance, and securely access confidential client information.
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Jul 13, 2026
New?operating?model gives AI authority while?maintaining?human?control
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Jul 10, 2026
New operationally aware AI copilot helps enterprises identify failures, automate testing, and continuously improve voice agents at scale for contact centers
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Jul 09, 2026
Submissions for nominations?are now open?for the annual?KMWorld?Readers' Choice Awards, a competition in which the winning knowledge management solutions, products, and services are selected by you, the users. The nominations period ends August 6.
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Jul 09, 2026
New division centralizes years of internal research into Human Context Intelligence, creating a dedicated platform for scientific development, benchmarks, datasets, and external partnerships
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Jul 08, 2026
Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience
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Jul 08, 2026
Eva combines multi-agent systems with neuro-symbolic verification: deep learning for perception, symbolic reasoning for trust. Specialized agents auto-learn from structured, semi- structured, and unstructured enterprise knowledge, retaining full provenance.
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Jul 07, 2026
Two companies already collaborating with the world's largest pharma organizations are now working together to move open-source AI into regulated production
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Jul 06, 2026
Over time, structured and unstructured data have moved closer together, both in terms of organizational interactions and in terms of the enabling technologies. Merging structured and unstructured data provides a richer knowledgebase and a more solid path to agentic AI, as well as greater accessibility for users. The semantic layer and knowledge graphs have gone a long way to drive this trend.
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Jul 06, 2026
Successful transformation depends on an organization's ability to manage and apply knowledge effectively. Whether the goal is digital transformation, workforce development, operational resilience, or innovation, organizations succeed when they can capture knowledge, embed it into daily work, and sustain it to improve how work gets done.
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Jul 06, 2026
As more ancient texts become digitized and translated, let's go all-in by using human-augmented AI, combining ancient knowledge artifacts with our modern body of research. And let's not just be confined to one or two disciplines. Infinitely large numbers of breakthrough innovations even more impactful than the examples shared are possible.
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Jul 06, 2026
Built on a layered architecture, Shelf delivers agentic experiences across chat, voice, and email, orchestrates how agents reason and act through CortexAI, and scales Super Agents across contact-center and back-office workflows.
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Jul 06, 2026
Purpose-built for complex, high-volume environments, RightAnswers empowers teams to resolve issues up to 4x faster with 49% faster search speed, achieve 80% AI-generated search response accuracy, and scale operations without increasing headcount through a proven combination of KCS-aligned workflows and next-generation capabilities including Gen Answers and RightAnswers X.?
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Jul 06, 2026
While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding against violations of privacy and proactively securing sensitive data.Value is the key to adopting any technology, and AI tools are no different. AI-enabled KM provides opportunities for KM to shine and for knowledge managers to prove their value to their organizations.
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Jul 06, 2026
At CrafterQ, we believe the future of digital experiences is conversational. AI agents will become a new layer across websites, applications, documentation, and customer experiences, helping people discover information, solve problems, purchase products and make decisions more effectively.
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Jul 06, 2026
Access Innovations combines decades of expertise in knowledge organization, taxonomy development, and metadata creation with advanced AI techniques to help organizations prepare their content for the next generation of intelligent applications.
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Jul 06, 2026
As AI systems evolve from assistants into autonomous collaborators, enterprises will need durable memory, explicit semantics, lineage, governance, and explainability. AllegroGraph and GraphTalker provide the semantic control plane where Knowledge Graphs become Context Graphs for trusted Agentic AI.
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Jul 06, 2026
As organisations accelerate the adoption of tools such as Microsoft Copilot and AI agents, a consistent?challenge is emerging: AI outputs are only as trustworthy?as the knowledge they are built on. In many organisations, content is fragmented, inconsistent, and lacking the structure and context required to generate reliable answers. Altuent addresses this by focusing on the foundations of knowledge.
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Jul 06, 2026
CCC is committed to making copyright work, while supporting technological advancement.
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Jul 06, 2026
Enterprises choose the eGain AI Knowledge Hub?available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure a governed, compliant content foundation.
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Jul 06, 2026
Thought leadership and the proven methodologies and expertise within are what makes us successful in collaborating with our clients at every stage of an AI program, from initial strategy and business case development to design, piloting, and enterprise AI builds.
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Jul 06, 2026
For knowledge management teams, we address one of the most pressing challenges in the enterprise today: making organizational knowledge reliably findable, trusted, and governed at scale.
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Jul 06, 2026
By combining deeply governed generative AI with agent-driven execution, KMS Lighthouse enables organizations to move beyond passive knowledge access toward intelligent, outcome-driven knowledge operations.
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Jul 06, 2026
Lexsoft T3 now plays a critical role in supporting?the current wave of AI-led transformation of working practices in the legal sector. The company has evolved T3 from a standalone solution into a key component within the broader orchestrated workflows. KM as a solution is invisible?lawyers can simply trust that they are accessing the best knowledge documents.
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Jul 06, 2026
By unlocking enterprise knowledge sources and integrating with existing AI ecosystems, Mindbreeze transforms organizational data into a secure foundation for models, agents, and intelligent search with document-level security at scale.
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Jul 06, 2026
The Eva? platform powers a growing portfolio of Operational AI solutions, from Collaborative Agentic AI systems for high-stakes knowledge work to AI Virtual Agents, AI Voice Agents, and Digital Humans for customer and employee engagement across voice, vision, gesture, and text.
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Jul 06, 2026
The Eva? platform powers a growing portfolio of Operational AI solutions, from Collaborative Agentic AI systems for high-stakes knowledge work to AI Virtual Agents, AI Voice Agents, and Digital Humans for customer and employee engagement across voice, vision, gesture, and text.
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Jul 06, 2026
As untrained coders adopt AI, organizations must balance risk mitigation with fostering innovation. The organizations that succeed will not be those that restrict citizen developers, but those that channel their activity within well-defined guardrails and enforceable governance frameworks. When governance enables innovation rather than reacting to it, enterprises can capture AI's value without exposing themselves to unnecessary risk.
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Jul 06, 2026
Will there every be an actual end to information overload? After all, it's been long-standing complaint and only seems to be intensifying. Relief, in the form of surfacing only relevant information, customizing summarization, aligning curation and automation with business goals, and instating visualization, lies ahead.
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Jul 06, 2026
The real error of the expert system era was not determinism itself?it was incomplete rules. Today's risk is the opposite: We have agents that are too flexible, running on too little accountability, deployed into environments where variation is not a feature but a liability.
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Jul 06, 2026
With a semantic layer framework, an organization can actually spot where they lack explicit knowledge and information, or where people are asking questions for which explicit answers don't exist.
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Jul 06, 2026
If you're a knowledge manager, work on creating a culture that discourages knowledge one-upmanship. Make sure that your knowledgebase has answers at every level of experience and knowledge. And, as a leader, embrace chances to ask dumb questions without fear or hesitation. After all, dumbness acknowledged is the most powerful knowledge tool we have.
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Jul 06, 2026
Built to govern AI agent identities, permissions, and behavior before they become a liability
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Jul 02, 2026
A platform that holds the work together, carries context forward, and meets professional standards throughout
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Jul 02, 2026
Agreement to include end-to-end Tricentis Agentic Quality Engineering Platform and new Tricentis AI Workspace
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Jul 01, 2026
Enables businesses to transform existing websites into AI-powered conversational experiences that engage, sell, and support customers
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Jun 30, 2026
Modern printing solution reduces compliance roadblock for government agencies
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Jun 29, 2026
KMWorld recently held a webinar with Aleks Cardwell, director of product marketing at M-Files, who explored why context, not just data, is the true foundation for enterprise AI that actually works.
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Jun 29, 2026
Partnership brings together intelligent orchestration, deep domain expertise, and a true human-in-the-loop model
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Jun 26, 2026
ABBYY empowers organizations with AI-ready data,?improving outcomes from?advanced LLM and agentic-based automation pipelines
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Jun 25, 2026
Intelligent Print Automation turns the File Print workflow into an AI-ready data pipeline
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Jun 24, 2026
KMWorld recently held a webinar with Fluid Topics and Guru who discussed why different knowledge domains require different approaches and solutions
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