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   NEWS: HBS WORKING KNOWLEDGE
HBS Working Knowledge
Feb 01, 2023

Why We Still Need Twitter: How Social Media Holds Companies Accountable
Remember the viral video of the United passenger being removed from a plane? An analysis of Twitter activity and corporate misconduct by Jonas Heese and Joseph Pacelli reveals the power of social media to uncover questionable situations at companies.

HBS Working Knowledge
Jan 31, 2023

Will Hybrid Work Strategies Pull Down Long-Term Performance?
Many academics consider remote and hybrid work the future, but some business leaders are pushing back. Can colleagues working from anywhere still create the special glue that bonds teams together? asks James Heskett.

HBS Working Knowledge
Jan 30, 2023

Addressing Racial Discrimination on Airbnb


HBS Working Knowledge
Jan 30, 2023

Can Insurance Technology Solve the Uninsured Driver Problem?
High fees prevent many drivers from buying auto insurance—often with catastrophic consequences. Raymond Kluender offers a novel way to make coverage affordable and roads safer: Let drivers pay for only the days they drive.

HBS Working Knowledge
Jan 30, 2023

It's Not All About Pay: College Grads Want Jobs That ‘Change the World'
Many college graduates will accept lower salaries for roles that have the potential to give back to society, says research by Letian Zhang. Could trading pay for altruism help shrink the income gap?

HBS Working Knowledge
Jan 26, 2023

Have We Lost Sight of Integrity?
Elizabeth Holmes. Sam Bankman-Fried. George Santos. The list of leaders caught trying to con the public keeps getting longer, often with dire consequences, says Bill George. Do we no longer value the truth?

HBS Working Knowledge
Jan 23, 2023

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It
Does showing passion mean doing whatever it takes to get the job done? Employees and managers often disagree, says research by Jon Jachimowicz. He offers four pieces of advice for leaders who yearn for more spirit and intensity at their companies.

HBS Working Knowledge
Jan 22, 2023

After High-Profile Failures, Can Investors Still Trust Credit Ratings?
Rating agencies, such as Standard & Poor's and Moody's, have been criticized for not warning investors of risks that led to major financial catastrophes. But an analysis of thousands of ratings by Anywhere Sikochi and colleagues suggests that agencies have learned from past mistakes.

HBS Working Knowledge
Jan 18, 2023

What Makes Employees Trust (vs. Second-Guess) AI?
While executives are quick to adopt artificial intelligence, front-line employees might be less willing to take orders from an algorithm. Research by the Laboratory for Innovation Science at Harvard sheds light sheds light on what it takes for people to get comfortable with machine learning.

HBS Working Knowledge
Jan 16, 2023

8 Trends to Watch in 2023
Quiet quitting. Inflation. The economy. This year could bring challenges for executives and entrepreneurs, but there might also be opportunities for focused leaders to gain advantage, say Harvard Business School faculty.

HBS Working Knowledge
Jan 16, 2023

Good Companies Commit Crimes, But Great Leaders Can Prevent Them
It's time for leaders to go beyond "check the box" compliance programs. Through corporate cases involving Walmart, Wells Fargo, and others, Eugene Soltes explores the thorny legal issues executives today must navigate in his book Corporate Criminal Investigations and Prosecutions.

HBS Working Knowledge
Jan 12, 2023

Are Companies Actually Greener—or Are They All Talk?
More companies than ever use ESG reports to showcase their social consciousness. But are these disclosures meaningful or just marketing? Research by Ethan Rouen delves into the murky world of voluntary reporting and offers advice for investors.

HBS Working Knowledge
Jan 09, 2023

Nestlé's KitKat Diplomacy: Neutrality vs. Shared Value


HBS Working Knowledge
Jan 09, 2023

How to Live Happier in 2023: Diversify Your Social Circle
People need all kinds of relationships to thrive: partners, acquaintances, colleagues, and family. Research by Michael Norton and Alison Wood Brooks offers new reasons to pick up the phone and reconnect with that old friend from home.

HBS Working Knowledge
Jan 09, 2023

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
So many people shift from one job to the next, with little time to consider how the experience changed them and what they want out of future ventures. Julia Austin recommends that entrepreneurs look within and reflect on these questions before they jump into a new opportunity.

HBS Working Knowledge
Jan 02, 2023

Wordle: Can a Pandemic Phenomenon Sustain in the Long Term?


HBS Working Knowledge
Jan 02, 2023

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?
Frances Hesselbein's mission-driven leadership helped shift the nonprofit's image, and expand and diversify its membership. James Heskett reflects on the late executive director's reputation for storytelling and change management. Would her tactics work today?

HBS Working Knowledge
Jan 02, 2023

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action
Power dynamics tied up with race and gender underlie almost every workplace interaction, says Tina Opie. In her book Shared Sisterhood, she offers three practical steps for dismantling workplace inequities that hold back innovation.

HBS Working Knowledge
Dec 19, 2022

Employee Feedback: The Key to Retention During the Great Resignation
Employees need to feel that they're on the same team as managers—not adversaries in a zero-sum game. Michael Beer offers six guiding principles for senior leaders who are ready to listen to and act on employee feedback.

HBS Working Knowledge
Dec 18, 2022

The 10 Most Popular Articles of 2022
The most-read stories about Harvard Business School faculty research and ideas point to a year filled with pandemic soul-searching, but also conviction to move forward with business priorities, such as digital transformation.

HBS Working Knowledge
Dec 18, 2022

What Motivates People to Give Generously—and Why We Sometimes Don't
Some people donate to get that warm-and-fuzzy feeling. Others do it to avoid being asked again. Christine Exley and Julian Zlatev delve into the psychology and economics of charity to explain why people give.

HBS Working Knowledge
Dec 15, 2022

Why Technology Alone Can't Solve AI's Bias Problem
Engineers designed "fair-ranking algorithms" to prevent artificial intelligence from marginalizing certain groups. While these tools help, research by Himabindu Lakkaraju finds that they can't completely override the most stubborn source of bias: people.

HBS Working Knowledge
Dec 12, 2022

The Color of Private Equity: Quantifying the Bias Black Investors Face
Prejudice persists in private equity, despite efforts to expand racial diversity in finance. Research by Josh Lerner sizes up the fundraising challenges and performance double standards that Black and Hispanic investors confront while trying to support other ventures—often minority-owned businesses.

HBS Working Knowledge
Dec 12, 2022

Metaverse Seoul: How One City Used Citizen Input to Pilot a Government-Run Metaverse


HBS Working Knowledge
Dec 11, 2022

Buy-In from Black Patients Suffers When Drug Trials Don't Include Them
Diversifying clinical trials could build trust in new treatments among Black people and their physicians. Research by Joshua Schwartzstein, Marcella Alsan, and colleagues probes the ripple effects of underrepresentation in testing, and offers a call to action for drugmakers.

HBS Working Knowledge
Dec 07, 2022

The War in Ukraine and Nestlé's Moral Dilemma: Stay or Leave Russia?
Many companies immediately withdrew from Russia, but a boycott by Nestlé could deprive civilians of essential goods, such as baby formula. A case study by Nien-hê Hsieh explores how the consumer goods giant made this complex decision and offers advice for leaders weighing fraught questions.

HBS Working Knowledge
Dec 05, 2022

Latest Isn't Always Greatest: Why Product Updates Capture Consumers
Consumers can't pass up a product upgrade—even if there's no improvement. Research by Leslie John, Michael Norton, and Ximena Garcia-Rada illustrates the powerful allure of change. Are we really that naïve?

HBS Working Knowledge
Dec 04, 2022

How Would Jack Welch's Leadership Style Fare in Today's World?
Some consider Jack Welch the best CEO of the 20th century, but two recent books question his effectiveness as a leader. James Heskett ponders his early interactions with Welch and his complex legacy.

HBS Working Knowledge
Dec 04, 2022

5 Companies Where Employees Move Up the Ladder Fast
IBM, Southwest Airlines, and other companies are aggressively helping workers advance their careers to try to retain them. Research by Joseph Fuller also shows how the employer a person chooses can impact their future salary and job prospects.

HBS Working Knowledge
Nov 29, 2022

Recruiters: Highlight Your Company's Diversity, Not Just Perks and Pay
Many job seekers want to join inclusive companies that reflect their values. Research by Joseph Pacelli shows how employers can attract more talent by promoting the diversity of their workforce.

HBS Working Knowledge
Nov 28, 2022

How Will Gamers and Investors Respond to Microsoft's Acquisition of Activision Blizzard?


HBS Working Knowledge
Nov 28, 2022

How Much More Will Holiday Shoppers Pay to Wear Something Rare?
Economic worries will make pricing strategy even more critical this holiday season. Research by Chiara Farronato reveals the value that hip consumers see in hard-to-find products. Are companies simply making too many goods?

HBS Working Knowledge
Nov 28, 2022

How Much More Would Holiday Shoppers Pay to Wear Something Rare?
Economic worries will make pricing strategy even more critical this holiday season. Research by Chiara Farronato reveals the value that hip consumers see in hard-to-find products. Are companies simply making too many goods?

HBS Working Knowledge
Nov 28, 2022

Is There a Method to Musk's Madness on Twitter?
Elon Musk's brash management style has upended the social media platform, but was bold action necessary to address serious problems? Andy Wu discusses the tech entrepreneur's takeover of Twitter.

HBS Working Knowledge
Nov 21, 2022

When Agreeing to Disagree Is a Good Beginning
When conflict stems from honest and open listening, disagreement can be a good thing, say Francesca Gino and Julia Minson. But developing those skills requires patience and discipline.

HBS Working Knowledge
Nov 20, 2022

Will ‘Buy Now, Pay Later' Push Cash-Strapped Holiday Shoppers Too Far?
More consumers may take advantage of buy now, pay later services this holiday season, but what happens if they can't make that last payment? Research by Marco Di Maggio and Emily Williams highlights the risks of these financing services, especially for lower-income shoppers.

HBS Working Knowledge
Nov 17, 2022

What Does It Take to Safeguard a Legacy in Asset Management?
Diverse hiring, deep research, and a collaborative culture have defined Brown Capital's successful investment approach. But would those qualities endure after its founder retires? A case study by Luis Viceira and Emily McComb explores how the second-largest Black-founded investment firm is preparing for its next phase.

HBS Working Knowledge
Nov 14, 2022

Why TikTok Is Beating YouTube for Eyeball Time (It's Not Just the Dance Videos)
Quirky amateur video clips might draw people to TikTok, but its algorithm keeps them watching. John Deighton and Leora Kornfeld explore the factors that helped propel TikTok ahead of established social platforms, and where it might go next.

HBS Working Knowledge
Nov 14, 2022

Planning the Future for Harlem's Beloved Sylvia's Restaurant


HBS Working Knowledge
Nov 14, 2022

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
People routinely overlook wrongdoing, even in situations that cause significant harm. In his book Complicit: How We Enable the Unethical and How to Stop, Max Bazerman shares strategies that help people do the right thing even when those around them aren't.

HBS Working Knowledge
Nov 09, 2022

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back
Research by Christine Exley shows how people mistakenly assume that women managers are more generous and fair when it comes to giving money. Could that misperception prevent companies from shrinking the gender pay gap?

HBS Working Knowledge
Nov 08, 2022

COP27: What Can Business Leaders Do to Fight Climate Change Now?
The US government plans to spend $370 billion to cut greenhouse gases and expand renewable energy—its biggest investment yet. In the wake of COP27, we asked Harvard Business School faculty members how executives could seize this moment.

HBS Working Knowledge
Nov 07, 2022

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate
Going back to pre-industrial times, efforts to limit women's sexuality have had a simple motive: to keep them faithful to their spouses. Research by Anke Becker looks at the deep roots of these restrictions and their economic implications.

HBS Working Knowledge
Nov 02, 2022

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains
As startups mature and introduce more managers, early employees may lose the easy closeness they once had with founders. However, with transparency and healthy boundaries, entrepreneurs can help employees weather this transition and build trust, says Julia Austin.

HBS Working Knowledge
Oct 31, 2022

Cold Call: Marie Curie: A Case Study in Breaking Barriers


HBS Working Knowledge
Oct 31, 2022

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
Employment contracts that try to squeeze more productivity out of workers can thwart innovative thinking, says research from Susanna Gallani. She offers advice to help companies align incentives with expectations.

HBS Working Knowledge
Oct 31, 2022

Marie Curie: A Case Study in Breaking Barriers


HBS Working Knowledge
Oct 31, 2022

Why Aren't Business Leaders More Vocal About Immigration Policy?
Immigration fuels the American economy, feeds the talent pool, and can directly affect company performance. And yet few executives and entrepreneurs have waded into the policy dialogue, says James Heskett.

HBS Working Knowledge
Oct 30, 2022

Why the Largest Minority Group Faces the Most Hate—and How to Push Back
A community's biggest minority group endures the most discrimination from a majority who fears losing status, says research by Marco Tabellini and colleagues. Findings from 20 years of crime and demographic data could help policymakers improve race relations.

HBS Working Knowledge
Oct 25, 2022

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
Influencers aspire to turn "likes" into dollars through brand sponsorships, but these deals can erode their reputations, says research by Shunyuan Zhang. Marketers should seek out authentic voices on YouTube, not necessarily those with the most followers.

HBS Working Knowledge
Oct 24, 2022

Is Baseball Ready to Compete for the Next Generation of Fans?
With its slower pace and limited on-field action, major league baseball trails football in the US, basketball, and European soccer in revenue and popularity. Stephen Greyser discusses the state of "America's pastime."

HBS Working Knowledge
Oct 20, 2022

People Trust Business, But Expect CEOs to Drive Social Change
Companies should do more to confront climate change, the changing labor market, and racism, according to a survey of 14,000 people in 14 countries by Edelman in collaboration with the Institute for the Study of Business in Global Society. Is it time for more business leaders to step up?

HBS Working Knowledge
Oct 18, 2022

Cofounder Courtship: How to Find the Right Mate—for Your Startup
Like any other long-term partnership, finding the right cofounder is a complicated decision with big implications for a venture. Julia Austin offers practical advice for entrepreneurs who are trying to find "the one."

HBS Working Knowledge
Oct 17, 2022

Chewy.com's Make-or-Break Logistics Dilemma


HBS Working Knowledge
Oct 17, 2022

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
Even when companies actively try to prevent it, bias can creep into algorithms and skew decision-making. Ayelet Israeli and Eva Ascarza offer a new approach to make artificial intelligence more accurate.

HBS Working Knowledge
Oct 16, 2022

Why Quiet Quitters Need More Than Money to Re-Engage
A hefty bonus might do little to inspire a truly checked-out employee. It's time for managers to genuinely connect with their colleagues, and build more community and meaning in the workplace, say Rawi Abdelal and Thomas DeLong.

HBS Working Knowledge
Oct 11, 2022

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Airbnb bookings dropped 12 percent more for hosts with Asian names than other hosts during the early months of the COVID-19 pandemic, says research by Michael Luca. Could better design deter bias, particularly during times of crisis?

HBS Working Knowledge
Oct 10, 2022

Shrinking the Racial Wealth Gap, One Mortgage at a Time
If banks hired more minority loan officers, more people of color might benefit from a crucial means of wealth building: buying a home. Research by Adi Sunderam comes on the heels of a real estate frenzy that has mostly benefited white Americans.

HBS Working Knowledge
Oct 03, 2022

Have Managers Underestimated the Need for Face-to-Face Contact?
COVID-19 made remote work and instant delivery mainstays of life for many people, but will the need for community render these concepts obsolete after the pandemic ends? asks James Heskett.

HBS Working Knowledge
Oct 03, 2022

Cold Call: Corporate Governance and Growth Strategy at Capital SAFI


HBS Working Knowledge
Oct 02, 2022

Why a Failed Startup Might Be Good for Your Career After All
Go ahead and launch that venture. Even if it fails, the experience you gain will likely earn you a job that's more senior than those of your peers, says research by Paul Gompers.

HBS Working Knowledge
Sep 28, 2022

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable
People tend to seek sameness, but they can teach themselves to relish in the differences of the human experience. Francesca Gino offers these three principles from improv to anyone who's trying to lead more inclusively.

HBS Working Knowledge
Sep 22, 2022

8 Strategies to Sustain Business Innovation
It's a harsh reality: The majority of new products fail. In the book Productive Tensions, Rory McDonald and his coauthor say the key to survival is figuring out how to pivot during the innovation process.

HBS Working Knowledge
Sep 20, 2022

You Don't Have to Quit Your Job to Find More Meaning in Life
Before you give notice and go on a vision quest, consider this: Fulfillment doesn't require big change, says research by Julian De Freitas and colleagues. In fact, you can find more meaning even in a job you don't love.

HBS Working Knowledge
Sep 19, 2022

Larry Fink at BlackRock: Linking Purpose to Profit


HBS Working Knowledge
Sep 19, 2022

How Partisan Politics Play Out in American Boardrooms
Senior leaders—who tend to lean Republican—are more likely to leave if their beliefs differ from those of their colleagues, with costly consequences for companies and investors. Research by Elisabeth Kempf also suggests that corporate American isn't as 'woke' as some might think.

HBS Working Knowledge
Sep 14, 2022

Looking For a Job? Some LinkedIn Connections Matter More Than Others
Debating whether to connect on LinkedIn with that more senior executive you met at that conference? You should, says new research about professional networks by Iavor Bojinov and colleagues. That person just might help you land your next job.

HBS Working Knowledge
Sep 11, 2022

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment
A study of an international robotics competition reveals how experts prioritize easy-to-execute inventions over moonshot ideas. Are companies missing out on potential breakthroughs? Research by Jacqueline Lane and Karim Lakhani.

HBS Working Knowledge
Sep 07, 2022

Gen Xers and Millennials, It's Time To Lead. Are You Ready?
Generation X and Millennials—eagerly waiting to succeed Baby Boom leaders—have the opportunity to bring more collaboration and purpose to business. In the book True North: Emerging Leader Edition, Bill George offers advice for the next wave of CEOs.

HBS Working Knowledge
Sep 05, 2022

Does Hybrid Work Actually Work? Insights from 30,000 Emails
It's a debate raging at companies everywhere: How often should employees come to the office? In the first large-scale study of its kind, Prithwiraj Choudhury finds that hybrid schedules might offer the best answer for everyone.

HBS Working Knowledge
Sep 05, 2022

Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations
Policymakers of every leaning have vowed to rein in prescription drug costs, with little success. But research by Leemore Dafny shows how closing a loophole on drugmaker donations could eliminate one driver of rising expenses.

HBS Working Knowledge
Sep 05, 2022

Reinventing an Iconic Independent Bookstore


HBS Working Knowledge
Aug 31, 2022

Is It Time to Consider Lifting Tariffs on Chinese Imports?
Many of the tariffs levied by the Trump administration on Chinese goods remain in place. James Heskett weighs whether the US should prioritize renegotiating trade agreements with China, and what it would take to move on from the trade war.

HBS Working Knowledge
Aug 28, 2022

Income Inequality Is Rising. Are We Even Measuring It Correctly?
Policymakers trying to shrink the income gap have long relied on a statistical benchmark to guide decisions. But taking a broader view of inequality might lead to better solutions, say Jon Jachimowicz and colleagues.

HBS Working Knowledge
Aug 24, 2022

It's All in a Name: Reputable Investors Help Startups Shine
Attracting high-quality talent is a challenge for any young firm. Shai Bernstein says startups get a reputation boost and draw more job applicants when they're backed by well-known venture capital investors.

HBS Working Knowledge
Aug 22, 2022

Management Lessons from the Sinking of the SS El Faro


HBS Working Knowledge
Aug 21, 2022

Can Amazon Remake Health Care?


HBS Working Knowledge
Aug 18, 2022

Your Best Employees Are Burning Out: A Framework For Retaining Talent


HBS Working Knowledge
Aug 16, 2022

Now Is the Time for Entrepreneurs to Play Offense


HBS Working Knowledge
Aug 15, 2022

University of the Future: Finding the Next World Leaders in Higher Ed


HBS Working Knowledge
Aug 11, 2022

When Parents Tell Kids to ‘Work Hard,' Do They Send the Wrong Message?


HBS Working Knowledge
Aug 09, 2022

A Lesson from Google: Can AI Bias be Monitored Internally?


HBS Working Knowledge
Aug 08, 2022

Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS


HBS Working Knowledge
Aug 05, 2022

Why People Crave Feedback—and Why We're Afraid to Give It


HBS Working Knowledge
Aug 02, 2022

6 Strategies for Building Socially Responsible—and Profitable—Companies


HBS Working Knowledge
Aug 02, 2022

Does Religious Belief Affect Organizational Performance?


HBS Working Knowledge
Jul 29, 2022

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?


HBS Working Knowledge
Jul 26, 2022

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews


HBS Working Knowledge
Jul 26, 2022

Can Bombas Reach New Customers while Maintaining Its Social Mission?


HBS Working Knowledge
Jul 21, 2022

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?


HBS Working Knowledge
Jul 18, 2022

After the 'Crypto Crash,' What's Next for Digital Currencies?


HBS Working Knowledge
Jul 14, 2022

When the Rubber Meets the Road, Most Commuters Text and Email While Driving


HBS Working Knowledge
Jul 13, 2022

Can the Foodservice Distribution Industry Recover from the Pandemic?


HBS Working Knowledge
Jul 13, 2022

Reimagining the Economy: What Would It Take to Put People First?


HBS Working Knowledge
Jul 06, 2022

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)


HBS Working Knowledge
Jul 05, 2022

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams


HBS Working Knowledge
Jul 05, 2022

Have We Seen the Peak of Just-in-Time Inventory Management?


HBS Working Knowledge
Jun 30, 2022

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?


HBS Working Knowledge
Jun 28, 2022

Scaling a Fintech Startup for the Greater Good


HBS Working Knowledge
Jun 28, 2022

The Moral Enterprise: How Two Companies Profit with Purpose


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