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 NEWS: HBS WORKING KNOWLEDGE
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HBS Working Knowledge
Sep 17, 2019

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Children's Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Professor Amy Edmondson discusses getting an organization into the "High Performance Zone" by creating an environment of psychological safety and high accountability.

HBS Working Knowledge
Sep 16, 2019

Crowd Sourcing Is Helping Hollywood Reduce the Risk of Movie-Making
Hollywood insiders have created "The Black List," which helps surface good but often overlooked scripts. Does wisdom of the crowd work at the box office? Research by Hong Luo.

HBS Working Knowledge
Sep 11, 2019

Germany May Have the Answer for Reducing Drug Prices
In Germany, drugmakers must prove that a new medication's benefits merit a higher price than existing drugs. Ariel Dora Stern asks whether "value-based pricing" should become the standard elsewhere.

HBS Working Knowledge
Sep 07, 2019

Even for Non-Believers, These Are the Next Steps on Climate Change
Are there immediate steps business and government should take to address climate change? Somewhere between trillion-dollar solutions and the next eco-calamity are opportunities to take action, argures John Macomber.

HBS Working Knowledge
Sep 06, 2019

Experimentation and Startup Performance: Evidence from A/B Testing
Is experimentation the right strategy for startups? This analysis of the adoption of A/B testing technology by 35,000 global startups provides evidence that a strategy based on repeated experimentation will improve performance over time, but benefits vary.

HBS Working Knowledge
Sep 05, 2019

Making the Right Technical Hire
CEOs are usually more comfortable making key hires on the business side of the house than the technology side. Here is what executives need to understand about technical hires, according to Julia Austin.

HBS Working Knowledge
Sep 05, 2019

The Value of Intermediation in the Stock Market
Despite the rise of alternative trading platforms, high-touch broker trading remains prominent in institutional equity markets. The authors analyze how fees, research, quality of execution, and information can help explain how execution decisions and preferences vary across investors.

HBS Working Knowledge
Sep 04, 2019

'I Know Why You Voted for Trump' and Other Motivation Misperceptions
We often make knee-jerk assumptions about what motivates other people's choices, a bad habit both in the political and business worlds. Kate Barasz explains what we can do about it.

HBS Working Knowledge
Sep 03, 2019

At Booking.com, Innovation Means Constant Failure


HBS Working Knowledge
Sep 02, 2019

Are Overlooked Forces Shielding the US from Severe Economic Downturns?
Despite warnings of an imminent recession, the US economic expansion just hit 122 months. Is the country recession-proof more than others? asks James Heskett.

HBS Working Knowledge
Sep 02, 2019

Legislators' Response to Changes in the Electorate: The Great Migration and Civil Rights
The second Great Migration (1940-1970) brought to the US North and West more than four million African Americans. We show that this unique episode of internal migration contributed to the development and eventual success of civil rights legislation.

HBS Working Knowledge
Aug 28, 2019

Who Drives Digital Innovation? Evidence from the US Medical Device Industry
Major industries are undergoing a digital transformation, in which key aspects of new product development are migrating to a software-driven context. In the medical device industry, experience matters, as does the geographic clustering of new product development, which gives advantages to both new entrants and incumbent firms.

HBS Working Knowledge
Aug 26, 2019

Lipstick Tips: How Influencers Are Making Over Beauty Marketing
Influencer marketing has quickly become the best way to reach beauty consumers, proving more effective than celebrity endorsements and company ads, according to research by Alessia Vettese.

HBS Working Knowledge
Aug 23, 2019

Has the Corporate Mission Just Been Disrupted?
In a recent statement from the Business Roundtable, 200 powerful CEOs said corporations should widen their missions beyond just maximizing profits for shareholders.

HBS Working Knowledge
Aug 21, 2019

Improving Customer Compatibility with Operational Transparency
Service firms seeking prospective customers usually highlight the advantages of their offerings and downplay the tradeoffs. This study suggests a different approach: Provide transparency into advantages as well as tradeoffs. The transparency helps customers make informed decisions and can lead to better outcomes for both firms and customers over the long run.

HBS Working Knowledge
Aug 21, 2019

What Machine Learning Teaches Us about CEO Leadership Style
Tarun Khanna and Prithwiraj Choudhury use machine-learning technology to look for links between a CEO's communications style and company performance.

HBS Working Knowledge
Aug 20, 2019

Should a Pension Fund Try to Change the World?


HBS Working Knowledge
Aug 20, 2019

Spatial Agglomeration and Superstar Firms: Firm-level Patterns from Europe and US
Large, productive, or internationalized firms tend to co-locate geographically. This study of the United States and Eurozone shows greater agglomeration around high performance plants, particularly multinationals.

HBS Working Knowledge
Aug 14, 2019

The Manager's Guide to Leveraging Disruption
Clayton M. Christensen's seminal book, The Innovator's Dilemma, helped ignite the idea of innovative disruption. His Harvard Business School colleagues have been adding to innovation reseach ever since.

HBS Working Knowledge
Aug 12, 2019

How Scale Changes a Manager's Responsibilities
As small companies grow to around 100 employees, the skills of their managers are challenged in new ways. Julia Austin describes how leaders themselves must scale.

HBS Working Knowledge
Aug 12, 2019

Case Histories of Significant Medical Advances
This series of nine working papers explores technologies that produced or significantly advanced between 1975 and 2000 that US internists say have greatly improved patient care.

HBS Working Knowledge
Aug 10, 2019

Varieties of Outward Chinese Capital: Domestic Politics Status and Globalization of Chinese Firms
Most popular and scholarly writing about China's global push overemphasizes the power of the state. This paper explains how three types of domestic Chinese capital differ in political vulnerability and pursue globalization in different ways.

HBS Working Knowledge
Aug 07, 2019

Big Infrastructure May Not Always Produce Big Benefits
Government spending on bridges, roads, and other infrastructure pieces does not always ignite economic good times, say William Kerr and Ramana Nanda. The key question: Are financiers nearby?

HBS Working Knowledge
Aug 06, 2019

Field-Level Paradox and the Co-Evolution of an Entrepreneurial Vision
Swiss watchmaking embodies the classic strategic paradox created by the introduction of new technology: the choice between resisting and defending, or embracing and prospecting. This paper offers a model for how fields and organizational leaders experiencing similar paradoxes can adapt to environmental change while still preserving valuable aspects of their past success.

HBS Working Knowledge
Aug 06, 2019

Super Bowl Ads Sell Products, but Do They Sell Brands?


HBS Working Knowledge
Aug 04, 2019

HBS Working Knowledge


HBS Working Knowledge
Aug 01, 2019

Has the Twitter Age Left the Case Method Behind?
Is the case method, one of the most used teaching methodologies at Harvard Business School and elsewhere, showing its age? asks James Heskett.

HBS Working Knowledge
Jul 31, 2019

Distressed Employees? Try Resilience Training
Depressed employees are up to to five times more likely to experience work-related problems than employees with chronic physical illnesses. So why aren't employers helping them? asks Ashley Whillans.

HBS Working Knowledge
Jul 30, 2019

‘Organizing', ‘Innovating' and ‘Managing' in Complexity Space
This paper explores organizational complexity by proposing a two-dimensional framework to help us understand organizational coping mechanisms and failure modes.

HBS Working Knowledge
Jul 30, 2019

‘Organizing', ‘Innovating', and ‘Managing' in Complexity Space
This paper explores organizational complexity by proposing a two-dimensional framework to help us understand organizational coping mechanisms and failure modes.

HBS Working Knowledge
Jul 29, 2019

How Companies Benefit When Employees Work Remotely
Letting independent workers choose their locations can benefit companies, employees, and even the economy, according to research by Prithwiraj Choudhury and colleagues.

HBS Working Knowledge
Jul 27, 2019

Does Facebook's Business Model Threaten Our Elections?
America's 2016 presidential election was the target of voter manupulation via social media, particularly on Facebook. George Riedel thinks history is about to repeat itself.

HBS Working Knowledge
Jul 24, 2019

Can These Business Students Motivate Londoners to Do the Right Thing?
In the Harvard Business School course Behavioral Insights, students work in the UK with psychology experts to understand what motivates consumers and workers. What they learn can help businesses of all types, says Michael Luca.

HBS Working Knowledge
Jul 22, 2019

How To Be a Digital Platform Leader
The most valuable companies in the world have one thing in common: all are leaders in the platform economy. In a new book, David Yoffie and colleagues identify key strategies and tactics for success on digital platforms.

HBS Working Knowledge
Jul 21, 2019

Why Do User Communities Matter for Strategy?
Communities of users are shaping the industrial landscape and contributing to the innovations we use every day. The effects of user communities on firms, industries, and society will continue to grow. This article discusses the relationship between user communities and firms to shed light on avenues for future research in business strategy.

HBS Working Knowledge
Jul 18, 2019

The Internet of Things Needs a Business Model. Here It Is
Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that's all about to change.

HBS Working Knowledge
Jul 18, 2019

The Internet of Things Needs a Business Model. Here It Is.
Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that's all about to change.

HBS Working Knowledge
Jul 16, 2019

Juul's Mission: Convince 1 Billion Smokers to Switch Habits
In his case, JUUL and the Vaping Revolution, Harvard Business School Professor Mike Toffel discusses the controversy surrounding the exponential growth of JUUL vaping products in 2018, in particular the success of its e-cigarettes with teenage high school students who had never smoked.

HBS Working Knowledge
Jul 15, 2019

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
Mihir Desai explains how managers can increase their understanding of how finance works. EXCERPT: Three valuation mistakes to avoid.

HBS Working Knowledge
Jul 11, 2019

Deconstructing 'Customer Experience'
Providing great customer service is no longer confined to just one department. Today it's callled the "customer experience," and everyone in the company is responsible for exceeding expectations.

HBS Working Knowledge
Jul 08, 2019

Are Paywalls Saving Newspapers?
Newspapers with reputable brands and unique content are finding success behind paywalls. For most papers, however, he future is not so clear, says Doug J. Chung.

HBS Working Knowledge
Jul 07, 2019

Walmart's Workforce of the Future
A recent case study by William Kerr explores Walmart's efforts on workforce makeup and training, digital infrastructure, and automation technology.

HBS Working Knowledge
Jul 03, 2019

The Controversial History of United Fruit


HBS Working Knowledge
Jul 02, 2019

Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices
Using media coverage of over-radiation accidents involving CT scanners, the researchers study the impact of consumers' risk perception on firm innovation.

HBS Working Knowledge
Jul 01, 2019

The Airbnb Lesson for Startups? Success Takes More Than Technology
As investors speculate about the timing of an Airbnb IPO, Thales S. Teixeira discusses the analog tactics and economic conditions that helped catapult the company.

HBS Working Knowledge
Jul 01, 2019

Are Super Stretch Goals Only for the Very Young?
Forget about management by objectives. Today's flashy performance motivators are 'super stretch goals,' and they have Silicon Valley buzzing. But can their audacious targets be managed properly? asks James Heskett.

HBS Working Knowledge
Jun 30, 2019

The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training
When sales forces are well managed, firms can induce greater performance from them. For this study, the authors collaborated with a major multinational firm to develop and estimate a dynamic structural model of sales employee responses to various management instruments like compensation, training, and recruiting/termination policies.

HBS Working Knowledge
Jun 29, 2019

Infrastructure and Finance: Evidence from India's GQ Highway Network
In India, the Golden Quadrilateral highway network connects four major cities. This study of the relationship between the infrastructure project and development of the local financial sector finds that, in districts along and near the GQ, initial levels of financial development shaped how, and where, infrastructure investment could jumpstart real economic activity.

HBS Working Knowledge
Jun 27, 2019

Rituals Strengthen Couples. Here's Why They're Good For Business, Too
Couples with deliberate rituals feel more satisfied with their relationships, says research by Michael I. Norton and Ximena Garcia-Rada. Can businesses benefit?

HBS Working Knowledge
Jun 27, 2019

The Effect of Payment Choices on Online Retail: Evidence from the 2016 Indian Demonetization
Online sellers in many emerging markets are in the early stages of a shift from cash-based payments to digital payments. Findings from this study of a leading Indian online retailer show that firms may enjoy gains from consumer demand on top of operational gains resulting from payment digitization.

HBS Working Knowledge
Jun 26, 2019

Why the US-China Tariff Standoff Hurts American Companies More
US exporters have been slashing the prices of goods they sell to China to offset higher trade costs, but Chinese exporters are passing those costs to American companies, research by Alberto F. Cavallo says.

HBS Working Knowledge
Jun 25, 2019

The Powerful Marketing Tool Companies Should Not Try to Control
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.

HBS Working Knowledge
Jun 25, 2019

The Powerful Strategic Tool Companies Should Not Try to Control
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.

HBS Working Knowledge
Jun 25, 2019

The Powerful Strategy Tool Companies Should Not Try to Control
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.

HBS Working Knowledge
Jun 25, 2019

In the Platform Economy, Uplift Searches for Better Matches in the Cloud
Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.

HBS Working Knowledge
Jun 25, 2019

In the Platform Economy, Upwork Searches for Better Matches in the Cloud
Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.

HBS Working Knowledge
Jun 19, 2019

Migrant Inventors and the Technological Advantage of Nations
This study by Prithwiraj Choudhury and colleagues provides robust econometric evidence for how immigrant inventors shape the innovation dynamics of their receiving countries.

HBS Working Knowledge
Jun 18, 2019

Can Khan Academy Scale to Educate Anyone, Anywhere?


HBS Working Knowledge
Jun 17, 2019

Can Health Care Companies Learn To Compete?
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffella Sadun and Leemore Dafny discuss why health care needs a business strsategy.

HBS Working Knowledge
Jun 17, 2019

The Comprehensive Effects of a Digital Paywall Sales Strategy
Many print media firms are switching to a business model requiring readers to pay for online content. This study of media paywall strategies in the US finds that adopting a digital paywall can lead to positive demand substitution from digital to print channels, particularly for large-sized firms and those with unique content.

HBS Working Knowledge
Jun 17, 2019

What Health Care Companies Must Learn to Compete
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffaella Sadun and Leemore Dafny discuss why health care needs a business strategy.

HBS Working Knowledge
Jun 17, 2019

What Hospitals Must Learn to Compete
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffaella Sadun and Leemore Dafny discuss why health care needs a business strategy.

HBS Working Knowledge
Jun 12, 2019

Investors Have More Than Money to Offer Entrepreneurs
Running a startup is an endless list of solving problems, and entrepreneurs can be quickly overwhelmened. Julia Austin advises seeking guidance from investors.

HBS Working Knowledge
Jun 11, 2019

These Aren't Beach Books, but Managers Should Read Them Anyway
As you contemplate your summer reading, here are recent books from Harvard Business School management scholars that can boost your career and improve on-the-ground management skills.

HBS Working Knowledge
Jun 11, 2019

Throwing the Baby Out with the Drinking Water: Unintended Consequences of Arsenic Mitigation Efforts in Bangladesh
In this study of the 1994 discovery of arsenic in ground water in Bangladesh, Reshmaan Hussam and colleagues investigate the possibility of unintended health consequences from public health interventions.

HBS Working Knowledge
Jun 10, 2019

Going Digital: Implications for Firm Value and Performance
This study of the economic performance of nontech firms adopting digital technologies finds a persistent future increase in valuation. However, investors only slowly incorporate the value implications of digital activities into prices.

HBS Working Knowledge
Jun 08, 2019

The Gift of Global Talent: Innovation Policy and the Economy
This chapter pulls from William Kerr's book "The Gift of Global Talent" to examine the migration dynamics of high-skilled individuals. He argues that improving our knowledge of high-skilled migration can lead to better policy decisions.

HBS Working Knowledge
Jun 07, 2019

Are You a Digital Manager?
Linda Hill explains how the digital workplace is generating greater burdens on managers but also creating new opportunities to shine. PLUS: Book excerpt.

HBS Working Knowledge
Jun 07, 2019

Are You Prepared to Be a Manager in the Digital Workplace?
Linda Hill explains how the digital workplace is placing greater burdens on managers but also creating new opportunities to shine. PLUS: Book excerpt.

HBS Working Knowledge
Jun 07, 2019

Reflexivity in Credit Markets
Investors' biases and market outcomes affect each other in a two-way feedback loop. This study develops a model of a credit market feedback loop, finding that when investors become more bullish this can predict positive returns in the short run, even if expected returns become more negative at longer horizons.

HBS Working Knowledge
Jun 05, 2019

If Your Customers Don't Care What You Charge, What Should You Charge?
Consumer inertia is the tendency of some customers to buy a product, even when superior options exist. Alexander J. MacKay discusses how that tendency affects competitive strategy and regulatory oversight.

HBS Working Knowledge
Jun 05, 2019

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
Three studies examined how firms can use transparency into social and environmental responsibility initiatives to differentiate themselves in the consumer market.

HBS Working Knowledge
Jun 05, 2019

When Your Customers Don't Care What You Charge, What Should You Charge?
Consumer inertia is the tendency of some customers to buy a product, even when superior options exist. Alexander J. MacKay discusses how that tendency affects competitive strategy and regulatory oversight.

HBS Working Knowledge
Jun 04, 2019

Israel Turns 70: Does it Need a Rebrand?


HBS Working Knowledge
Jun 04, 2019

Political Influence and Merger Antitrust Reviews
This paper uses a large sample of U.S. mergers between 1998 and 2010 to study how political connections help firms obtain favorable antitrust regulatory outcomes for mergers. Given that antitrust regulators are subject to congressional oversight, the authors predict and find evidence that outcomes systematically favor firms that are constituents of politicians serving on judiciary committees.

HBS Working Knowledge
Jun 03, 2019

Memory and Representativeness
In this study, we explore the foundations of individuals' probabilistic judgments, looking to better understand the sources of systematic errors.

HBS Working Knowledge
May 30, 2019

Is There a Distinctive West Coast Style of Management?
James Heskett suggests that West Coast companies and universities have invented their own style of management to take advantage of hyperchange in the market. Is a manager just a manager, or does geography matter? What do you think?

HBS Working Knowledge
May 30, 2019

US Antitrust Law and Policy in Historical Perspective
This article chronicles the United States judiciary's shifting interpretations of antitrust law and policy over the past 125 years.

HBS Working Knowledge
May 28, 2019

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
It's becoming more difficult for investors to sue corporate auditors, which can weaken trust in US capital markets, says Suraj Srinivasan.

HBS Working Knowledge
May 28, 2019

Labor Market Shocks and the Demand for Trade Protection: Evidence from Online Surveys
Rafael Di Tella and Dani Rodrik study how people's opinions about trade protectionism and compensatory financial transfers change when presented with six different types of shocks, all of which have the same effect on local labor markets.

HBS Working Knowledge
May 27, 2019

Voting Trusts and Antitrust: Rethinking the Role of Shareholder Rights and Private Litigation in Public Regulation, 1880s to 1930s
Historically, judges were reluctant to intervene in corporations' internal affairs and displayed a particular wariness of shareholders' derivative suits. By the end of the 19th century, however, they had begun to revise their views and to see shareholders' private actions as useful checks on economic concentration.

HBS Working Knowledge
May 23, 2019

These Entrepreneurs Take a Pragmatic Approach to Solving Social Problems
Using business to create social change has been at the center of many entrepreneurial efforts by Harvard Business School alumni. Howard Stevenson discusses their pragmatic approaches to overcoming long odds, featured in a new book.

HBS Working Knowledge
May 22, 2019

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers
Without the burden of student loan debt, people seek higher-paying careers, stabilize their finances, and contribute to the economy, says Marco Di Maggio.

HBS Working Knowledge
May 21, 2019

If the Key to Business Success Is Focus, Why Does Amazon Work?


HBS Working Knowledge
May 21, 2019

rTSR: When Do Relative Performance Metrics Capture Relative Performance?
Managers are increasingly evaluated based on relative performance metrics, particularly relative total shareholder returns (rTSR). A significant portion of firms make relatively poor choices in the design and selection of rTSR, a result of weak governance and an overreliance on compensation consultants.

HBS Working Knowledge
May 20, 2019

Activist CEOs Are Rising Up—and Their Customers Are Listening
Are product sales effected by the CEO's stance on political and social issues? Michael Toffel and Aaron Chatterji study how consumers react to vocal chief executives.

HBS Working Knowledge
May 15, 2019

'Ethics Bots' and Other Ways to Move Your Code of Business Conduct beyond Puffery
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.

HBS Working Knowledge
May 15, 2019

The Unconventional Capitalism That Shapes Business History
Geoffrey G. Jones reports out on a business hiastory research conference studying the many shades of capitalism around the world and through time.

HBS Working Knowledge
May 14, 2019

Do Experts Listen to Other Experts? Field Experimental Evidence from Scientific Peer Review
Influence is a fundamental aspect of collective decisions. It is thus crucial to consider not only the composition of evaluation panels but also their deliberation process. This study illuminates drivers of influence among an elite population of experts and contributes to our understanding of resource allocation in science and other expert domains.

HBS Working Knowledge
May 14, 2019

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.

HBS Working Knowledge
May 13, 2019

The Changing Landscape of Auditor Litigation and Its Implications for Audit Quality
Data from 1996 to 2016 shows that shareholder litigation against auditors has declined in recent years. Empirical evidence shows that Rule 10b-5, the Securities Act statute used for class action lawsuits, has lost its bite for use against auditors. This decline is driven, at least in part, by the Supreme Court's narrowing of liability standards. These findings suggest weakened shareholder protection with profound implications for investors.

HBS Working Knowledge
May 13, 2019

The Unexpected Way Whistleblowers Reduce Government Fraud
Even unfounded allegations by whistleblowers can force government contractors to renegotiate their terms, says Jonas Heese.

HBS Working Knowledge
May 10, 2019

Consumer Inertia and Market Power
Consumers are often more likely to buy a product if they have purchased it previously. This paper provides a means to estimate the magnitude of this phenomenon of consumer inertia.

HBS Working Knowledge
May 08, 2019

Bank Boards: What Has Changed Since the Financial Crisis?
Since the 2008 financial crisis, bank boards have not improved their cultural or gender diversity compared to other companies nor are they better qualified than before the crisis. Outside directorships of bank directors and the extent of CEOs also being Chairman also remains the same. However, there is some evidence of better risk oversight both from managers and the board.

HBS Working Knowledge
May 07, 2019

Managers, Are You Prepared to Handle Religion in the Workplace?


HBS Working Knowledge
May 07, 2019

Managers: Are You Prepared to Handle Religion in the Workplace?


HBS Working Knowledge
May 06, 2019

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
3QUESTIONS Millions of people have been harmed by cigarettes, defective merchandise, pollution, addiction and other business by-products. Pioneering companies are exploring healthier ways to operate, say Amy C. Edmondson and Dr. Howard K. Koh.

HBS Working Knowledge
May 02, 2019

How To Ask Better Questions
To make the best decisions, managers must ask the right questions. This Harvard Business School research will help you gather the critical information you need.

HBS Working Knowledge
May 01, 2019

Rehabilitating Corporate Purpose
Malcolm S. Salter rebuts shareholder value maximization as a de facto expression of the institutional purpose guiding many managers' decision and proposes an alternative.

HBS Working Knowledge
May 01, 2019

What Should the Leadership of YouTube Do?
CEO Susan Wojcicki and YouTube leadership must decide how to balance growth goals with criticism for posting controversial—but popular—videos. What should YouTube do? asks James Heskett.

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