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Jul 13, 2020
When armed with transparent information, consumers are likely to make different decisions. These decisions include choosing a different provider, often considering reputation, quality, and costs.
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Jul 13, 2020
Contraction in industry and consumption slowed in May and June, the trade slump worsened, and regional recoveries in China and Europe proceed haltingly, as the COVID-19 pandemic still surges in the Americas, India, and Russia.
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Jul 13, 2020
The European Union, the United States, and China advance extraordinary measures to counter effects of the coronavirus lockdowns; with the pandemic still spreading, countries weigh risks of reopening.
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Jul 13, 2020
Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new, digital players. COVID-19 is making transformation even more urgent.
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Jul 13, 2020
The COVID-19 crisis reminds us how underprepared the world is to detect and respond to emerging infectious diseases. We must make smart investments now to simultaneously navigate COVID-19 and prepare for future pandemics.
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Jul 10, 2020
Here's how the public and private sector can provide the right support to enable SME growth in South Africa, now and beyond the crisis.
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Jul 10, 2020
Our analysis of the Chinese battery-electric-vehicle market revealed important clues for OEMs that want to thrive in this sector.
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Jul 10, 2020
Twelve years ago, the Danish energy company made most of its money from fossil fuels. Today, it's the world's leading offshore-wind power producer. The head of Ørsted's offshore-wind business tells the story of this change.
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Jul 10, 2020
The star of entrepreneur competition Shark Tank explains where he sees innovation opportunities in the post-COVID-19 era.
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Jul 10, 2020
The surgeon and former health minister discusses ways for healthcare systems, in the United Kingdom and elsewhere, to go from providing a "sickness service" to delivering a "health and well-being service."
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Jul 10, 2020
Financial-services company Raisin began in a basement in 2012. By constantly reflecting on and evaluating its own performance, Raisin has been able to consistently grow.
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Jul 09, 2020
The journey was enlightening. Here's where we go from here.
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Jul 09, 2020
Leaders can make a difference through personal accountability, caring, and "re-onboarding" of all their people.
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Jul 09, 2020
In the wake of COVID-19, business leaders cant wait to get back to "normal." But research shows there are lasting economic benefits to keeping a focus on health, write Jaana Remes and Shubham Singhal in Fortune.
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Jul 09, 2020
Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare for the next normal.
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Jul 09, 2020
Drax Group drastically reduced its carbon footprint by shifting from coal to biomass. CEO Will Gardiner discusses the costs and challenges to scaling up its model.
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Jul 09, 2020
Modifications to heating, ventilation, and air-conditioning systems might help reduce the spread of the novel coronavirus by purifying air, improving ventilation, and managing airflows.
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Jul 09, 2020
Confronting the COVID-19 pandemic gives us a once-in-a-generation opportunity to take the steps needed to advance broad-based health and prosperity in the long term, write Jaana Remes and Katherine Linzer in Project Syndicate.
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Jul 09, 2020
Making prudent investments in the health of the world's population can dramatically improve people's quality of life, protect against downside risks such as pandemics, and lead to large economic returns from increased output and productivity, write Jaana Remes, Martin Dewhurst and Jonathan Woetzel in Harvard Business Review.
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Jul 09, 2020
The humanitarian and economic dislocations resulting from the pandemic have affected companies in India and the world. Several strategic themes can support a stronger recovery into the next normal.
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Jul 08, 2020
Could 65 be the new 55? Each year, poor health takes a heavy societal and economic toll. Improving the health of the world's population would add 10 healthy years in midlife—and much more.
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Jul 08, 2020
Even in countries that have partially reopened, consumer optimism remains muted and spending intent is still below pre-crisis levels.
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Jul 08, 2020
The COVID-19 pandemic has given the world a once-in-a-generation opportunity to advance broad-based health and prosperity.
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Jul 08, 2020
Direct insurers in Western Europe are leaner, simpler, and faster than traditional multichannel insurers. Still, they must take action to fulfill their potential.
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Jul 08, 2020
Many tech giants are betting that the subscription model will become dominant in video games. Yet the things that make gaming such an entertainment dynamo are problematic for these types of services.
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Jul 08, 2020
Mining is notoriously cyclical, with volatile equity prices and investment patterns as a result. As the COVID-19 crisis affects the medium-term pricing outlook in many commodities and puts pressure on planned investments, mining CFOs have a unique opportunity (and imperative) to review their capital-expansion strategies.
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Jul 07, 2020
Organizations need to invest in effective long-term remote-working foundations, revamp their upskilling and retraining approaches, and adopt an agile approach to strategic workforce planning.
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Jul 07, 2020
Improving operations and adapting business models can help small businesses in many industries recover. Finding the cash to do so may be a stretch.
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Jul 07, 2020
Innovations in biological science have quickened the global coronavirus response—and signal broader competitive disruptions for business.
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Jul 07, 2020
As companies extend commitments to remote workforces, cybersecurity teams need to address new risks while helping create business value in the next normal.
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Jul 07, 2020
Companies need to balance rapidly changing consumer and market needs with relevant product experiences. Enter the strategic integrator.
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Jul 07, 2020
Building new pricing discipline, flexibility, and capabilities now can create long-term competitive advantages.
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Jul 07, 2020
Pandemic-style working from home may not translate easily to a "next normal" mix of on-site and remote working.
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Jul 07, 2020
Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient. New research sheds light on the ingredients for success.
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Jul 06, 2020
Infrastructure agencies need to prepare for two very different scenarios—a sharp rise in funding or a precipitous drop.
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Jul 06, 2020
Insurers that succeed in the coming years will be those that recognize talent strategy has the same importance as core business strategy.
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Jul 02, 2020
With the right support, small and medium-size enterprises could significantly boost economic growth. Governments can help capture this opportunity.
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Jul 02, 2020
Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do now?
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Jul 02, 2020
Two renowned scholars and two McKinsey experts illuminate the leadership imperatives of our time: bringing people together, energizing forward progress, and reimagining normalcy.
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Jul 02, 2020
Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation of core technology. Twelve articles dive deep into the what, why, and how.
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Jul 02, 2020
Editors highlight images that brought life to articles on the coronavirus outbreak, just as the world was struggling to understand it and adjust to the next normal.
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Jul 02, 2020
COVID-19 will likely affect trade more profoundly than any other recent crisis. Leaders with a well-informed perspective on potential trade scenarios can begin their recovery from a position of strength.
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Jul 01, 2020
Marketing and technology author Minter Dial explains how empathy can benefit businesses and artificial intelligence applications.
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Jul 01, 2020
Alan Lotvin, who leads one of America's largest pharmacy-benefits companies, discusses the impact of COVID-19 on the US healthcare system and how to improve services and patient outcomes.
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Jul 01, 2020
Efforts to squeeze out additional sales could be more profitably invested in the sales force. Here's how to raise morale, build capabilities, and position your team for recovery.
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Jul 01, 2020
As it emerges from COVID-19, Vietnam's domestic economy is set to return to growth, but not until the global economy bounces back.
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Jul 01, 2020
Banks need to do more in four important areas of data culture to build the risk-related data-control capabilities they will need in the coming decade.
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Jul 01, 2020
Americans are largely optimistic about COVID-19's progression, according to a new survey, and their responses suggest that the use of face masks will remain commonplace in the months ahead.
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Jul 01, 2020
Digitization has played a key role in reducing the spread of the virus and promoting a safe recovery. Now, it's even more critical to the country's longer-term economic health.
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Jun 30, 2020
There are actions businesses can take to safeguard their organizations from the growing risk of cyberattack.
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Jun 30, 2020
In our latest survey on the economy, executives' overall outlook for the future continues to improve.
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Jun 30, 2020
Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies takes time. All institutions with future receivables must act now.
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Jun 30, 2020
Healthcare stakeholders are seeking ways to reward quality and value. As providers continue to manage COVID-19, value-based payment programs may provide support.
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Jun 30, 2020
Any pathway to mitigate climate change requires the rapid reduction of CO2 emissions and negative-emissions technologies to cut atmospheric concentrations. Technology and regulation will be the key.
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Jun 30, 2020
A new survey confirms COVID-19's historic effects on the economy and on businesses. While executives report new risks to growth, their overall outlook for the future continues to improve.
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Jun 30, 2020
Uncertainty is keeping consumers from spending and businesses from investing. The road to recovery requires instilling confidence.
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Jun 29, 2020
Companies need to secure their digital channels against malicious attackers—without creating a negative experience for their customers.
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Jun 29, 2020
Here's how African banks can manage the impact of COVID-19—and prepare for recovery.
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Jun 29, 2020
The return phase of the COVID-19 crisis is a good time for organizations to create more tailored responses to workplace challenges, expanding on the goodwill and camaraderie earned in earlier phases.
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Jun 29, 2020
To regain momentum after the COVID-19 pandemic ends, the players in this market must reconsider their strategies.
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Jun 29, 2020
The world's stock of natural resources performs a range of services that are essential to human well-being. But climate change is accelerating the depletion of natural capital.
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Jun 29, 2020
By harnessing data and analytics, European rail-infrastructure operators can deliver better performance at a lower cost.
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Jun 29, 2020
Gen Zers in the Asia-Pacific region aren't like their older siblings. Here is what you need to know.
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Jun 26, 2020
With economies and energy demand hit hard by the COVID-19 crisis, European and North American utilities need to rethink their operations to put themselves into position for long-term success.
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Jun 26, 2020
In a new survey of 100 executives, respondents expect most employees to be working on-site by December. To do so, they are implementing a range of interventions that could transform how people work.
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Jun 26, 2020
The need for speed has never been greater. Here are nine ways companies can get faster.
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Jun 26, 2020
As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose for the long term.
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Jun 26, 2020
Follow these principles to shift from a data-governance model of loosely followed guidelines to one that makes the most of digital and analytics.
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Jun 25, 2020
Even before the COVID-19 pandemic, mineral-processing companies were grappling with profound uncertainty. Those that took steps to harness the power of AI improved agility and operational resilience.
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Jun 25, 2020
Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their peers. Here's what helped them cope.
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Jun 25, 2020
As the pandemic spreads across the globe, financial decision-maker behavior and sentiment continues to shift.
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Jun 25, 2020
The COVID-19 crisis has brought quantitative models to the forefront. Here are some ways that modeling helps us—as long as we avoid its pitfalls.
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Jun 25, 2020
New research reveals the challenges that LGBTQ employees face, and six ways to help them bring their authentic selves to work.
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Jun 25, 2020
Amid the pandemic, many CFOs are struggling to stabilize cash flows. A quick reset of capital spending—which can usually be achieved in about four weeks—can help them reach their goals.
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Jun 25, 2020
Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company for the current crisis.
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Jun 25, 2020
Zero-based design allows even mature companies in asset-heavy industries to cut costs and complexity without compromising safety, quality, or customer trust.
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Jun 24, 2020
Here's how technology, data, and human insight are transforming the way we enact change. Fast.
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Jun 24, 2020
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.
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Jun 24, 2020
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.
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Jun 24, 2020
The battle against COVID-19 is unlike any other wars, but the economic consequences offer some similarities, write Gary Pinkus and Sree Ramaswamy in Fortune.
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Jun 24, 2020
Growing a market-leading business while spawning start-ups depends on freedom to fail and a culture of caring modeled from the top down, according to the start-up chief of the Philippines' largest mobile telecom provider.
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Jun 24, 2020
While organizations report measurable benefits from artificial intelligence, much work remains to scale impact, manage risks, and retrain the workforce.
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Jun 23, 2020
What we've learned being together, being apart, and being virtual
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Jun 23, 2020
A global engineering consultancy is planning for recovery by rethinking how its people work, as it safeguards its engineering and construction operations.
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Jun 23, 2020
Despite visible corporate support, today's workplace is falling short of full inclusion. Here's what companies need to know.
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Jun 23, 2020
Survey results show that many employees do not feel fully included at work and want their organizations to do more to advance inclusion and diversity. To do so, companies can address four factors.
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Jun 23, 2020
How healthcare stakeholders can win within evolving healthcare ecosystems.
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Jun 22, 2020
Personalization—and the empathy and connection that go with it—are more critical than ever. What will it take to meet customer's expectations in 2025 and beyond?
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Jun 22, 2020
Many insurers have experienced unsuccessful tech modernization efforts. To reverse this trend, insurers need to first become aware of common misconceptions—and then address them head-on.
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Jun 22, 2020
Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic playbook to weather the different challenges ahead.
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Jun 22, 2020
A recent McKinsey survey of Chinese agents offers insights into how COVID-19 has affected the Chinese insurance industry and what insurers can do moving forward.
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Jun 22, 2020
Many companies try but fail to build an omnichannel experience for every channel and customer. Leaders should instead limit their focus to the top two or three cross-channel customer interactions.
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Jun 22, 2020
By acknowledging the economic rationale of the care economy, India can make it easier for women to work for pay-and equally reap the productivity gains of doing so, write Roopa Purushothaman, Anu Madgavkar and Vivek Pandit in Hindustan Times.
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Jun 22, 2020
The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.
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Jun 22, 2020
The latest tools have the potential to transform the performance of contact center agents. Understanding how to apply these technologies before, during, and after customer contact is the first step.
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Jun 22, 2020
The COVID-19 crisis has highlighted the weaknesses and the strengths of India's large businesses. Now executives have an opportunity to make changes that will see their companies through the downturn and position them for long-term success.
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Jun 22, 2020
Customer care employees can bring invaluable customer insights and expertise from the front lines of customer service to positions in other areas of the organization.
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Jun 22, 2020
With the software content of cars increasing, what do automotive players need to know about cybersecurity?
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Jun 19, 2020
It is almost always possible to accelerate the completion of a capital project—even during construction. To do so, project owners should follow three best practices.
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Jun 19, 2020
COVID-19 will likely accelerate remote working and the need for companies to speed up their efforts to digitize support functions—improving efficiency and user experience without increasing cost.
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