NEWS: KM WORLD ARTICLES
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   NEWS: KM WORLD ARTICLES
KM World Articles
Jul 30, 2021

Userlytics improves transcription services with Amazon Transcribe
Leading global UX research platform upgrades existing user testing session transcription software to Amazon-transcribe, leading transcription service on the market

KM World Articles
Jul 29, 2021

The Rapid Evolution of Collaboration Features
Daniel Rasmus discusses collaboration tools during his KMWorld Connect 2020 presentation

KM World Articles
Jul 29, 2021

2021 Digital CX trends: What you need to know about what?s next
Don't settle for "back to normal"

KM World Articles
Jul 29, 2021

Latest Nintex K2 Five enhancements elevate rapid application development
Includes an in-product designer for developing digital forms with no-code custom branding and themes

KM World Articles
Jul 28, 2021

Everbridge creates CEM certification program
Discover, Goldman Sachs, NBCUniversal, Dow and Alexion among FORTUNE 500 leaders earning prestigious Best in Enterprise Resilience designation through rigorous CEM Certification benchmarking

KM World Articles
Jul 28, 2021

Accenture to acquire HRC Retail Advisory
Expands Accenture's retail strategy capabilities

KM World Articles
Jul 28, 2021

Nintex launches AI-based capabilities and integrations within Nintex Workflow Cloud
Latest release of workflow automation cloud platform brings AI enhancements to Nintex Forms designer and offers more seamless integrations with SharePoint on-prem and other third-party SaaS?applications?

KM World Articles
Jul 28, 2021

PairSoft acquires Webiplex
Acquisition will further round out PairSoft's offerings by extending deeper AP automation and document management functionalities to NetSuite's ERP users

KM World Articles
Jul 28, 2021

Apptio deepens integration with ServiceNow to accelerate IT decision making
Combines operational data from ServiceNow with IT cost modeling software from Apptio to enable tech leaders to make investment decisions more quickly

KM World Articles
Jul 28, 2021

Digital Guardian delivers enterprise data loss prevention for Microsoft Teams
Data protection company delivers deep visibility and flexible controls to reduce the risk of sensitive data loss

KM World Articles
Jul 28, 2021

Softbuilder adds enhancements to ERBuilder for Salesforce
New release offers improved capabilities for extracting and exploring metadata from Salesforce

KM World Articles
Jul 22, 2021

Content intelligence 101
As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

KM World Articles
Jul 21, 2021

KnowledgeLake provides support for Microsoft Azure Government
Public sector organizations can leverage the KnowledgeLake platform to manage content and data residing within the Microsoft Azure Government-dedicated cloud environment

KM World Articles
Jul 21, 2021

What?s ahead at KMWorld 2021
Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, reflects on the importance of in-person learning and interaction at KMWorld 2021 and offers a preview of what's ahead for attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, D.C.

KM World Articles
Jul 21, 2021

OpenText Cloud Editions 21.3 strengthens information management
OpenText Cloud Editions supports digital transformation and growth strategies by delivering information management in the cloud at scale

KM World Articles
Jul 20, 2021

NVIDIA launches TensorRT 8, makes conversational AI smarter
TensorRT 8 provides leading enterprises across healthcare, automotive, finance with fat AI inference performance

KM World Articles
Jul 20, 2021

AppOmni expands its SaaS security management platform to ServiceNow
Customers will benefit from increased visibility into SaaS security posture

KM World Articles
Jul 19, 2021

ZoomInfo snaps up Chorus.ai to beef up Conversational Intelligence
The acquisition combines ZoomInfo's business-to-business intelligence, workflows, and engagement software with conversation insights from chorus to transform go-to-market execution

KM World Articles
Jul 19, 2021

Dynamsoft improves its barcode reading capabilities
Workflow and productivity increases gained from speed and accuracy improvements for dense QR codes popularly used for applications like document processing, personnel management, and ID cards

KM World Articles
Jul 15, 2021

The KM Lifecycle in Six Verbs
Zach Wahl,?CEO of the consultancy?Enterprise Knowledge, talks the KM lifecycle during his KMWorld Connect 2020 presentation

KM World Articles
Jul 15, 2021

Sinequa brings intelligent search to Microsoft Teams
Enables informed decisions without leaving Teams

KM World Articles
Jul 15, 2021

ServiceNow transforms hybrid work with new capabilities
Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences and optimize real estate planning, enabling productivity and flexibility in the new world of work

KM World Articles
Jul 15, 2021

Mastera offers CRM platform to support hybrid business models emerge from the pandemic
Veteran tech executives launch innovative platform for professionals looking to interact with clients and grow their businesses online?

KM World Articles
Jul 14, 2021

WATI brings the WhatsApp experience to businesses
WATI's vision is to help businesses meet their customers where they are?on messaging platforms?so they are always accessible, personalized, and can engage in real time

KM World Articles
Jul 14, 2021

Adobe introduces Adobe Experience Manager Screens as a Cloud Service
Screens as a Cloud Service is designed to provide IT teams, store operations and marketers the tools they need to manage their digital signage projects

KM World Articles
Jul 14, 2021

2021 KMWorld Promise and Reality Awards nominations
KMWorld Magazine now accepting nominations for the 2021 Promise and Reality Awards

KM World Articles
Jul 14, 2021

Dynatrace awarded AWS Government Competency status
Status reflects company's success enabling federal, state, and local government agencies worldwide to maximize resources and transform in the cloud faster and more efficiently

KM World Articles
Jul 13, 2021

BT chooses Box for cloud content management
Box powers intelligent, workflow-driven content management for BT's global unit in expanded partnership

KM World Articles
Jul 13, 2021

BT simplifies information access and collaboration
Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences

KM World Articles
Jul 13, 2021

PROS latest SaaS editions fuel digital selling for sales teams
Composable paths addressing spectrum of pricing and selling use cases accelerate time to value; ability to optimize revenue profitably in constantly changing market contexts

KM World Articles
Jul 13, 2021

Crawford Technologies builds on its accessibility mission by joining the World Wide Web Consortium
This move enables the company's document accessibility experts to engage with governing bodies that help set global standards

KM World Articles
Jul 13, 2021

NetDocuments accelerates government offering
Purpose-built native cloud document management and content services vendor receives FedRAMP authorization

KM World Articles
Jul 12, 2021

AI 50 Trailblazer: Deloitte - How the future of work is shaping knowledge management
Rapid technological advances have poised knowledge management to evolve from a static, back-office activity focused on documenting and warehousing information to a dynamic, AI-powered platform that enables organizations to create, understand, and act on knowledge more effectively than ever before. To be able to take advantage of these emerging technologies, organizations need to marry two critical elements: the physical systems and infrastructures to support the technology, and the processes, incentives, and culture that encourage people to use it.

KM World Articles
Jul 12, 2021

WellSaid Labs secures $10 million in financing to continue enhancing its AI text-to-speech innovations
AI text-to-speech company expands development of its core product line delivering human-parity AI voices for all businesses

KM World Articles
Jul 12, 2021

Zia Consulting and Ephesoft collaborate to offer automated solution for the mortgage industry
Joint IDP solution accelerates digital transformation featuring over 300 pre-trained documents, borrower intake, closing document preparation, and automated regression testing

KM World Articles
Jul 09, 2021

IPRO scoops up ZyLAB to provide enhanced eDiscovery capabilities
The combined company will offer AI-driven, real-time hold-in-place and search-in-place eDiscovery and information governance solutions

KM World Articles
Jul 09, 2021

IPRO scoops up ZyLAB to provide enhanced e-discovery capabilities
The combined company will offer AI-driven, real-time hold-in-place and search-in-place eDiscovery and information governance solutions

KM World Articles
Jul 09, 2021

Synoptek acquires Juxto to supercharge RTC offerings
Leading managed service provider and global systems integrator announces the acquisition of Juxto to enhance real-time communication capabilities for customers across industries

KM World Articles
Jul 08, 2021

Ogletree Deakins launches compliance toolkit to support remote workers and their employers
The new offering is a compliance toolkit for employers navigating multistate remote work requirements

KM World Articles
Jul 08, 2021

Mastering blockchain for traceability and trust
The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.

KM World Articles
Jul 08, 2021

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: Enterprise Knowledge - Taking Enterprise AI from Strategy, to Prototyping, to Scaled Implementations
What separates EK as a leader in this space is our 70 full-time experts that bring combination of discrete disciplines, including library and information science, data science and ML engineering, ontology and knowledge graphs, and Agile facilitation and change management, with long track records of success culled from our past experiences of delivering over 100 advanced KM solutions.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: Entity-Event Knowledge Graph Solutions: Franz Inc.
The rich functional and contextual integration of multi-modal, predictive modeling and artificial intelligence is what distinguishes AllegroGraph as a modern, scalable, enterprise analytic platform. AllegroGraph is the first big temporal Knowledge Graph technology that encapsulates a novel entity-event model natively integrated with domain ontologies and metadata, and dynamic ways of setting the analytics lens on all entities in the system.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: Mindbreeze - The Cure for AI FOMO
Mindbreeze can bring actual cost and time savings to your business. How does our solution do that? It helps companies find and analyze information with great accuracy and consistency using deep learning. It interprets data semantically, extracts relevant information, and delivers the right kind of insights to improve your decision-making process quickly and effortlessly. As a result, you get an illuminating view of your business that considers the bigger picture and finds things you would otherwise miss out on.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: NICE nexidia - The Power of AI in Transforming Customer Experience
With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: Northern Light - AI Features Accelerate ?Time to Insight? for Users of SinglePoint Strategic Research Portals
SinglePoint enables auto-summarization of search results and learns what a user is interested in based on what they download. By building a semantic model of each document, SinglePoint automatically finds additional content for the user that will address the same topics.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: SearchBlox - Security and Sophistication in a Simple Package? the Future of Enterprise Search
SearchBlox uses AI to evolve enterprise search to meet the needs of your business and the more sophisticated expectations of end-users. End-users have higher expectations for a good search experience. SearchBlox is here to deliver.

KM World Articles
Jul 08, 2021

AI 50 Spotlight: Alation - Data Intelligence Human Brilliance
By enabling data users of varying technical skill sets to easily find, understand, and collaborate on data, organizations can build successful AI models fueled by trustworthy and reliable data that drive innovation, growth, and operational efficiencies.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: Automation and AI by KMS Lighthouse
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.

KM World Articles
Jul 08, 2021

AI 50 Trailblazer: BA Insight - Web Visitors, Customers, and Employees Are Simply Frustrated
BA Insight's software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Our AI-driven, connectorbased software works within the enterprise, customer portals, and websites. It turns searches into actionable insights, regardless of where your content or users reside.

KM World Articles
Jul 08, 2021

Can AI be ethical?


KM World Articles
Jul 08, 2021

The critical part of critical infrastructure
Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.

KM World Articles
Jul 08, 2021

The end of books?
The structure of knowledge is dense, and our paths through it are carved not just by itscontours but by our interests and concerns.

KM World Articles
Jul 08, 2021

The Difference Between Traditional Programming and Machine Learning
Everyday Chaos author David Weinberger talks machine learning versus programming during his KMWorld Connect 2020

KM World Articles
Jul 08, 2021

High employee expectations shape the future of remote IT
The only way to keep pace with enterprise decentralization is to deploy digital solutions that can bridge the physical distance between employees, customers, and the stakeholders involved in driving the business

KM World Articles
Jul 08, 2021

Couchbase?s Mark Gamble talks how to accelerate your digital transformation with NoSQL DBaaS
This KMWorld Webinar explores digital transformation with DBaaS

KM World Articles
Jul 07, 2021

antuit.ai provides the retail space with AI-driven forecasting
Providing the first AI modeling tool with production-ready models that gives users the ability to leverage their own expertise

KM World Articles
Jul 07, 2021

2021 KMWorld Promise and Reality Awards
KMWorld Magazine now accepting nominations for the 2021 Promise and Reality Awards

KM World Articles
Jul 07, 2021

NICE redefines proactive conversational AI for digital experiences
With CXone SmartReach, NICE delivers comprehensive ?integrated suite for digitally fluent customer service

KM World Articles
Jul 07, 2021

Writefull introduces new language models to support AI-based proofreading
The release gives users an AI-based language tool demonstrates an understanding of sentences that goes beyond grammar

KM World Articles
Jul 06, 2021

WorkForce Software offers Workforce Management Platform to support the growing remote work sector
Integrated employee experience features set a new bar for advanced workforce management solutions designed for global enterprises?

KM World Articles
Jul 06, 2021

Siren enters partnership with LMI to fight fraud and waste for the U.S. government
The partnership will to enhance criminal or other investigations conducted by the federal government

KM World Articles
Jul 02, 2021

Tenovos receives $8 million in latest funding round to continue to innovate its digital asset management platform
Latest round more than triples company valuation in less than one year for rapidly-scaling DAM disruptor

KM World Articles
Jul 02, 2021

Docufree creates secure digital mail solution for law firms handling sensitive information
New solution designed to integrate seamlessly with legal technology platforms

KM World Articles
Jul 01, 2021

The growing role of AI in the modern contact center
The global market for contact center software was $20.5 billion in 2020 and is predicted to grow 21% per year until 2028, according to Grand View Research. Within this market, interactive voice response (IVR) accounted for 23% of revenue and services for 42%. Despite a steady move to the cloud, on-premise solutions still accounted for 59% of the market. This proportion is likely to reverse within a few years, however, because of the agility, ease of maintenance, and ability to support remote workers that cloudbased contact centers provide.

KM World Articles
Jul 01, 2021

Rise of the Super Silo
Sid Probstein examines super silos at KMWorld Connect 2020

KM World Articles
Jul 01, 2021

Aisera adds business process automation capabilities in new update for Customer Service and Customer Experience solutions
Next-generation AI-powered customer intelligence solution automates revenue operations, customer service and technical support for personalized concierge-grade customer experience (CX)

KM World Articles
Jul 01, 2021

Third Iron gives access to LibKey integration with eReserve Plus
AI-based linking technology LibKey to improve and accelerate full text access for researchers using eReserve Plus

KM World Articles
Jun 30, 2021

yellow.ai introduces voice AI bots to its CX automation platform
yellow.ai's new human-like voice AI bots, which support 100 languages, can understand sentiments, intent, and past behavior, and also modify pitch, tone, excitement and more, to suit customer sentiment and intent.

KM World Articles
Jun 30, 2021

Shopify unveils variety of changes to its platform that support retailers and developers revolutionize the ecommerce space
Developers and merchants will now have even more potential to create unique experiences that will define the future of commerce on the internet

KM World Articles
Jun 30, 2021

Clarabridge creates intelligent search assistant
Clara will search across all your customer feedback and interaction sources to give you the answers you need in seconds

KM World Articles
Jun 29, 2021

Chorus.ai extends Momentum Suite to include visibility into the data pipeline
New functionality, powered by industry-leading AI and trackers, identifies revenue growth opportunities and risks

KM World Articles
Jun 29, 2021

MANTA adds active-tags feature to its platform, empowering customers to visualize and connect their data
Active Tags and additional enhancements enable deeper visibility into complex data environments

KM World Articles
Jun 28, 2021

Modern Campus snaps up Presence to continue supporting the higher education space
The acquisition extends company's commitment to delivering massively personalized student experiences and illustrates its obsession with customer success

KM World Articles
Jun 28, 2021

Oveit introduces interactive platform to enhance the shopping experience
The online shopping technology gives retailers a new, affordable, easy way to boost their bottom line, interact with consumers, and get new customers

KM World Articles
Jun 25, 2021

Learn how to secure Microsoft 365 users and guests throughout the organization
Solving guest user governance is one of the most important things to get right in M365

KM World Articles
Jun 25, 2021

LambdaTest creates app for better communication among employees for Microsoft Teams
As teams continue to work remotely, this app will enable Microsoft Teams users to instantly see and share issues with their company websites as they chat

KM World Articles
Jun 24, 2021

Groundspeed and Unqork collaborate to create AI solutions for the commercial insurance industry
Integrated solution poised to drive transformation in commercial insurance industry through advanced AI and no-code platform

KM World Articles
Jun 24, 2021

PagerDuty provides new solutions to modernize the digital enterprise
Powerful integrated Runbook automation, AIOps features for managing change, and a new plan for customer service teams combine to deliver real-time operations across digital businesses

KM World Articles
Jun 24, 2021

Quantifying KM with Data-to-Learning-to-Action (DLA)
Steven Flinn discussed the importance of using DLA-driven conversations at KMWorld Connect 2020

KM World Articles
Jun 24, 2021

Upland Software scoops up Panviva to create knowledge-guided solutions
With?Panviva,?Upland will be able to support?heavily regulated industries that need to?simply provide job-specific guidance to their workforce

KM World Articles
Jun 23, 2021

2021 KMWorld Readers' Choice Awards voting is now open
Winners of the?KMWorld Readers' Choice Awards?will be showcased in a special section on the KMWorld website and in the November/December 2021 edition of?KMWorld?magazine

KM World Articles
Jun 23, 2021

CTERA partners with Varonis to integrate security capabilities for remote workers
CTERA Global File System integrates Varonis Data Classification, Threat Detection and Response, Security Analytics, and Auditing capabilities

KM World Articles
Jun 23, 2021

expert.ai introduces hybrid natural language platform
Comprehensive and easy to use, the platform combines symbolic AI and machine learning techniques

KM World Articles
Jun 23, 2021

5 core principles for successful AI/human partnerships
AI is not magic?it runs on data and knowledge

KM World Articles
Jun 22, 2021

Lucidworks joins the Google Cloud Partner Program, enables users to easily deploy AI-powered data discovery and search applications
Lucidworks Fusion gives customers the ability to easily deploy AI-powered data discovery and search applications in a cloud environment

KM World Articles
Jun 22, 2021

How to solve problems created by fragmented and distributed content
When companies continually expand the number of silos in their toolset, the preferred solution is not consolidation, but a better search tool that utilizes federated search technology

KM World Articles
Jun 22, 2021

Verint acquires HireIQ to offer AI-powered Intelligent Interviewing for job candidate screening
Cloud solution transforms recruiting with AI-driven candidate screening for improved hiring experiences, employee engagement and retention

KM World Articles
Jun 21, 2021

Heap launches Illuminate to uncover insights hidden in user behavior
automatically collect all behavioral data from customers' sites and leverage data science to quickly identify the events and correlations teams are missing

KM World Articles
Jun 18, 2021

Merkle Science leverages TigerGraph to help customers combat financial crimes
The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

KM World Articles
Jun 18, 2021

Lexion secures $11 million in funding round to amplify its CLM platform
With the financing, Lexion will double down on its mission to simplify the lives of legal teams with best-in-class automation and AI

KM World Articles
Jun 17, 2021

SYSPRO creates eCommerce solution for manufacturers impacted by supply chain disruption
SYSPRO Online Business Pack includes solutions from Avalara and Nomad to provide a complete eCommerce solution for OEMs

KM World Articles
Jun 17, 2021

Organizational Culture, KM, and Innovation
Kim Glover discusses how to create teams to lead organizational KM in her KMWorld Connect 2020 presentation

KM World Articles
Jun 16, 2021

Casepoint launches CaseAssist
AI-powered analytics helps organizations expedite review and investigations

KM World Articles
Jun 16, 2021

Casepoint launches CaseAssist to cut document review time
AI-powered analytics helps organizations expedite review and investigations

KM World Articles
Jun 16, 2021

InsideView announces it can now integrate buyer intent data from Bombora
Customers can now access intent data alongside the best B2B firmographic and demographic data in one platform to easily and precisely target ideal prospects who are "in market"

KM World Articles
Jun 16, 2021

Security Challenges of the Hybrid Workforce
By the end of 2020, 94% of businesses large and small had decided that working from home actually enhanced productivity?making internet safety protocols for WFH a new business priority

KM World Articles
Jun 14, 2021

US Legal Forms partners with Notarize to create online legal documents solution
Leading provider of more than 85,000 state-specific legal forms on the Internet brings online notarization capabilities to its users

KM World Articles
Jun 14, 2021

Profisee and Azure Purview Integration Enables a Complete Platform for Data Management in Azure
Combines best-of-breed data governance and master data management capabilities

KM World Articles
Jun 14, 2021

Cloud-native Altair SmartWorks helps enterprises to make data-driven decisions?
SmartWorks integrates the deep feature set of Altair Monarch and Altair Knowledge Studio and adds new cloud-native and targeted capabilities

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