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Jul 30, 2021
Leading global UX research platform upgrades existing user testing session transcription software to Amazon-transcribe, leading transcription service on the market
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Jul 29, 2021
Daniel Rasmus discusses collaboration tools during his KMWorld Connect 2020 presentation
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Jul 29, 2021
Don't settle for "back to normal"
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Jul 29, 2021
Includes an in-product designer for developing digital forms with no-code custom branding and themes
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Jul 28, 2021
Discover, Goldman Sachs, NBCUniversal, Dow and Alexion among FORTUNE 500 leaders earning prestigious Best in Enterprise Resilience designation through rigorous CEM Certification benchmarking
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Jul 28, 2021
Expands Accenture's retail strategy capabilities
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Jul 28, 2021
Latest release of workflow automation cloud platform brings AI enhancements to Nintex Forms designer and offers more seamless integrations with SharePoint on-prem and other third-party SaaS?applications?
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Jul 28, 2021
Acquisition will further round out PairSoft's offerings by extending deeper AP automation and document management functionalities to NetSuite's ERP users
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Jul 28, 2021
Combines operational data from ServiceNow with IT cost modeling software from Apptio to enable tech leaders to make investment decisions more quickly
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Jul 28, 2021
Data protection company delivers deep visibility and flexible controls to reduce the risk of sensitive data loss
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Jul 28, 2021
New release offers improved capabilities for extracting and exploring metadata from Salesforce
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Jul 22, 2021
As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data
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Jul 21, 2021
Public sector organizations can leverage the KnowledgeLake platform to manage content and data residing within the Microsoft Azure Government-dedicated cloud environment
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Jul 21, 2021
Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, reflects on the importance of in-person learning and interaction at KMWorld 2021 and offers a preview of what's ahead for attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, D.C.
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Jul 21, 2021
OpenText Cloud Editions supports digital transformation and growth strategies by delivering information management in the cloud at scale
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Jul 20, 2021
TensorRT 8 provides leading enterprises across healthcare, automotive, finance with fat AI inference performance
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Jul 20, 2021
Customers will benefit from increased visibility into SaaS security posture
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Jul 19, 2021
The acquisition combines ZoomInfo's business-to-business intelligence, workflows, and engagement software with conversation insights from chorus to transform go-to-market execution
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Jul 19, 2021
Workflow and productivity increases gained from speed and accuracy improvements for dense QR codes popularly used for applications like document processing, personnel management, and ID cards
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Jul 15, 2021
Zach Wahl,?CEO of the consultancy?Enterprise Knowledge, talks the KM lifecycle during his KMWorld Connect 2020 presentation
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Jul 15, 2021
Enables informed decisions without leaving Teams
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Jul 15, 2021
Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences and optimize real estate planning, enabling productivity and flexibility in the new world of work
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Jul 15, 2021
Veteran tech executives launch innovative platform for professionals looking to interact with clients and grow their businesses online?
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Jul 14, 2021
WATI's vision is to help businesses meet their customers where they are?on messaging platforms?so they are always accessible, personalized, and can engage in real time
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Jul 14, 2021
Screens as a Cloud Service is designed to provide IT teams, store operations and marketers the tools they need to manage their digital signage projects
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Jul 14, 2021
KMWorld Magazine now accepting nominations for the 2021 Promise and Reality Awards
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Jul 14, 2021
Status reflects company's success enabling federal, state, and local government agencies worldwide to maximize resources and transform in the cloud faster and more efficiently
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Jul 13, 2021
Box powers intelligent, workflow-driven content management for BT's global unit in expanded partnership
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Jul 13, 2021
Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences
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Jul 13, 2021
Composable paths addressing spectrum of pricing and selling use cases accelerate time to value; ability to optimize revenue profitably in constantly changing market contexts
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Jul 13, 2021
This move enables the company's document accessibility experts to engage with governing bodies that help set global standards
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Jul 13, 2021
Purpose-built native cloud document management and content services vendor receives FedRAMP authorization
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Jul 12, 2021
Rapid technological advances have poised knowledge management to evolve from a static, back-office activity focused on documenting and warehousing information to a dynamic, AI-powered platform that enables organizations to create, understand, and act on knowledge more effectively than ever before. To be able to take advantage of these emerging technologies, organizations need to marry two critical elements: the physical systems and infrastructures to support the technology, and the processes, incentives, and culture that encourage people to use it.
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Jul 12, 2021
AI text-to-speech company expands development of its core product line delivering human-parity AI voices for all businesses
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Jul 12, 2021
Joint IDP solution accelerates digital transformation featuring over 300 pre-trained documents, borrower intake, closing document preparation, and automated regression testing
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Jul 09, 2021
The combined company will offer AI-driven, real-time hold-in-place and search-in-place eDiscovery and information governance solutions
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Jul 09, 2021
The combined company will offer AI-driven, real-time hold-in-place and search-in-place eDiscovery and information governance solutions
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Jul 09, 2021
Leading managed service provider and global systems integrator announces the acquisition of Juxto to enhance real-time communication capabilities for customers across industries
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Jul 08, 2021
The new offering is a compliance toolkit for employers navigating multistate remote work requirements
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Jul 08, 2021
The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.
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Jul 08, 2021
The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.
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Jul 08, 2021
What separates EK as a leader in this space is our 70 full-time experts that bring combination of discrete disciplines, including library and information science, data science and ML engineering, ontology and knowledge graphs, and Agile facilitation and change management, with long track records of success culled from our past experiences of delivering over 100 advanced KM solutions.
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Jul 08, 2021
The rich functional and contextual integration of multi-modal, predictive modeling and artificial intelligence is what distinguishes AllegroGraph as a modern, scalable, enterprise analytic platform. AllegroGraph is the first big temporal Knowledge Graph technology that encapsulates a novel entity-event model natively integrated with domain ontologies and metadata, and dynamic ways of setting the analytics lens on all entities in the system.
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Jul 08, 2021
Mindbreeze can bring actual cost and time savings to your business. How does our solution do that? It helps companies find and analyze information with great accuracy and consistency using deep learning. It interprets data semantically, extracts relevant information, and delivers the right kind of insights to improve your decision-making process quickly and effortlessly. As a result, you get an illuminating view of your business that considers the bigger picture and finds things you would otherwise miss out on.
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Jul 08, 2021
With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.
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Jul 08, 2021
SinglePoint enables auto-summarization of search results and learns what a user is interested in based on what they download. By building a semantic model of each document, SinglePoint automatically finds additional content for the user that will address the same topics.
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Jul 08, 2021
SearchBlox uses AI to evolve enterprise search to meet the needs of your business and the more sophisticated expectations of end-users. End-users have higher expectations for a good search experience. SearchBlox is here to deliver.
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Jul 08, 2021
By enabling data users of varying technical skill sets to easily find, understand, and collaborate on data, organizations can build successful AI models fueled by trustworthy and reliable data that drive innovation, growth, and operational efficiencies.
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Jul 08, 2021
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.
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Jul 08, 2021
BA Insight's software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Our AI-driven, connectorbased software works within the enterprise, customer portals, and websites. It turns searches into actionable insights, regardless of where your content or users reside.
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Jul 08, 2021
Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.
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Jul 08, 2021
The structure of knowledge is dense, and our paths through it are carved not just by itscontours but by our interests and concerns.
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Jul 08, 2021
Everyday Chaos author David Weinberger talks machine learning versus programming during his KMWorld Connect 2020
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Jul 08, 2021
The only way to keep pace with enterprise decentralization is to deploy digital solutions that can bridge the physical distance between employees, customers, and the stakeholders involved in driving the business
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Jul 08, 2021
This KMWorld Webinar explores digital transformation with DBaaS
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Jul 07, 2021
Providing the first AI modeling tool with production-ready models that gives users the ability to leverage their own expertise
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Jul 07, 2021
KMWorld Magazine now accepting nominations for the 2021 Promise and Reality Awards
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Jul 07, 2021
With CXone SmartReach, NICE delivers comprehensive ?integrated suite for digitally fluent customer service
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Jul 07, 2021
The release gives users an AI-based language tool demonstrates an understanding of sentences that goes beyond grammar
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Jul 06, 2021
Integrated employee experience features set a new bar for advanced workforce management solutions designed for global enterprises?
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Jul 06, 2021
The partnership will to enhance criminal or other investigations conducted by the federal government
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Jul 02, 2021
Latest round more than triples company valuation in less than one year for rapidly-scaling DAM disruptor
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Jul 02, 2021
New solution designed to integrate seamlessly with legal technology platforms
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Jul 01, 2021
The global market for contact center software was $20.5 billion in 2020 and is predicted to grow 21% per year until 2028, according to Grand View Research. Within this market, interactive voice response (IVR) accounted for 23% of revenue and services for 42%. Despite a steady move to the cloud, on-premise solutions still accounted for 59% of the market. This proportion is likely to reverse within a few years, however, because of the agility, ease of maintenance, and ability to support remote workers that cloudbased contact centers provide.
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Jul 01, 2021
Sid Probstein examines super silos at KMWorld Connect 2020
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Jul 01, 2021
Next-generation AI-powered customer intelligence solution automates revenue operations, customer service and technical support for personalized concierge-grade customer experience (CX)
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Jul 01, 2021
AI-based linking technology LibKey to improve and accelerate full text access for researchers using eReserve Plus
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Jun 30, 2021
yellow.ai's new human-like voice AI bots, which support 100 languages, can understand sentiments, intent, and past behavior, and also modify pitch, tone, excitement and more, to suit customer sentiment and intent.
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Jun 30, 2021
Developers and merchants will now have even more potential to create unique experiences that will define the future of commerce on the internet
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Jun 30, 2021
Clara will search across all your customer feedback and interaction sources to give you the answers you need in seconds
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Jun 29, 2021
New functionality, powered by industry-leading AI and trackers, identifies revenue growth opportunities and risks
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Jun 29, 2021
Active Tags and additional enhancements enable deeper visibility into complex data environments
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Jun 28, 2021
The acquisition extends company's commitment to delivering massively personalized student experiences and illustrates its obsession with customer success
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Jun 28, 2021
The online shopping technology gives retailers a new, affordable, easy way to boost their bottom line, interact with consumers, and get new customers
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Jun 25, 2021
Solving guest user governance is one of the most important things to get right in M365
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Jun 25, 2021
As teams continue to work remotely, this app will enable Microsoft Teams users to instantly see and share issues with their company websites as they chat
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Jun 24, 2021
Integrated solution poised to drive transformation in commercial insurance industry through advanced AI and no-code platform
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Jun 24, 2021
Powerful integrated Runbook automation, AIOps features for managing change, and a new plan for customer service teams combine to deliver real-time operations across digital businesses
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Jun 24, 2021
Steven Flinn discussed the importance of using DLA-driven conversations at KMWorld Connect 2020
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Jun 24, 2021
With?Panviva,?Upland will be able to support?heavily regulated industries that need to?simply provide job-specific guidance to their workforce
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Jun 23, 2021
Winners of the?KMWorld Readers' Choice Awards?will be showcased in a special section on the KMWorld website and in the November/December 2021 edition of?KMWorld?magazine
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Jun 23, 2021
CTERA Global File System integrates Varonis Data Classification, Threat Detection and Response, Security Analytics, and Auditing capabilities
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Jun 23, 2021
Comprehensive and easy to use, the platform combines symbolic AI and machine learning techniques
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Jun 23, 2021
AI is not magic?it runs on data and knowledge
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Jun 22, 2021
Lucidworks Fusion gives customers the ability to easily deploy AI-powered data discovery and search applications in a cloud environment
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Jun 22, 2021
When companies continually expand the number of silos in their toolset, the preferred solution is not consolidation, but a better search tool that utilizes federated search technology
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Jun 22, 2021
Cloud solution transforms recruiting with AI-driven candidate screening for improved hiring experiences, employee engagement and retention
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Jun 21, 2021
automatically collect all behavioral data from customers' sites and leverage data science to quickly identify the events and correlations teams are missing
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Jun 18, 2021
The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships
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Jun 18, 2021
With the financing, Lexion will double down on its mission to simplify the lives of legal teams with best-in-class automation and AI
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Jun 17, 2021
SYSPRO Online Business Pack includes solutions from Avalara and Nomad to provide a complete eCommerce solution for OEMs
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Jun 17, 2021
Kim Glover discusses how to create teams to lead organizational KM in her KMWorld Connect 2020 presentation
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Jun 16, 2021
AI-powered analytics helps organizations expedite review and investigations
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Jun 16, 2021
AI-powered analytics helps organizations expedite review and investigations
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Jun 16, 2021
Customers can now access intent data alongside the best B2B firmographic and demographic data in one platform to easily and precisely target ideal prospects who are "in market"
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Jun 16, 2021
By the end of 2020, 94% of businesses large and small had decided that working from home actually enhanced productivity?making internet safety protocols for WFH a new business priority
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Jun 14, 2021
Leading provider of more than 85,000 state-specific legal forms on the Internet brings online notarization capabilities to its users
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Jun 14, 2021
Combines best-of-breed data governance and master data management capabilities
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Jun 14, 2021
SmartWorks integrates the deep feature set of Altair Monarch and Altair Knowledge Studio and adds new cloud-native and targeted capabilities
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