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Jul 07, 2022
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.?
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Jul 07, 2022
Effective KM programs are a key enabler of AI. Without information structure, knowledge capture and sharing processes, and long-term governance over content, AI will fail. Good KM enables AI, and AI in turn can be an enabler of KM.
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Jul 07, 2022
The Semantik AI Engine launched a new way to process unknown documents without any configuration and extract the data in seconds for discovery. To extract data from known documents for specific workflows, the AI engine enables 90% faster setup. And this is just the beginning. The technology sets the stage for expanding hyperautomation initiatives globally in multiple languages.
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Jul 07, 2022
The emerging Data Lakehouse approach is bringing the best of Data Warehouses and Data Lakes in one simple platform to co-locate data from across the enterprise for cost effective analytics and AI use cases.
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Jul 07, 2022
Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.
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Jul 07, 2022
M-Files helps businesses gain a leading-edge and substantial ROI by delivering better customer experiences and higher-quality work.
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Jul 07, 2022
With Mindbreeze solutions, your workforce is provided with valuable insights stemmed from your data in the most efficient manner. The best part is, it is all available out-of-the-box.
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Jul 07, 2022
NICE Enlighten AI uses AI and machine learning technology to help brands deliver exceptional CX by meeting customers on the channel of their choice and infusing those interactions with data and insights, based upon billions of historical customer?interactions across many industries.
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Jul 07, 2022
SinglePoint learns what a user is interested in based on what they download. SinglePoint's machine learning algorithms then build a semantic model of the user and compare it to the semantic models of each document that are added to the research collection. Based on this comparison, SinglePoint recommends content to the user.
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Jul 07, 2022
Companies have invested fortunes in building up content and documentation about everything from employee HR policies and benefits to technical specifications and product guides?essential information for running IT and HR help desks and customer contact centers. Until now, that content has only lived in static form, locked within siloed content repositories and applications. Pryon is changing all of this by connecting directly to these critical content sources and transforming them into voice- and text-based interactive experiences that deliver exact answers more accurately than anything in today's enterprise search market.
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Jul 07, 2022
Upland helps global businesses accelerate digital transformation with?a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don't provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800 enterprise customers.
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Jul 07, 2022
The most powerful ML can require the resources of wealthy organizations. Such organizations usually have at best mixed motivations, to be charitable about it.
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Jul 07, 2022
Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.
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Jul 07, 2022
Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.
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Jul 07, 2022
Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.
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Jul 07, 2022
KM helps employees feel supported, both by the organization and a community of colleagues. This reduces stress, improves job satisfaction, and offers knowledge workers an invaluable outlet for dealing with difficult managers, tough assignments, and other challenges that might otherwise push them out the door.
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Jul 07, 2022
Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.
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Jul 07, 2022
With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.
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Jul 06, 2022
File data services leader makes second acquisition in 60 days, follows significant investment
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Jul 06, 2022
NTT DATA adds Cogniac's computer vision across its manufacturing service portfolio to further its mission of improved and automated quality control processes
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Jul 05, 2022
Acquisition of smart operations platform and IoT intelligence company delivers greater agility, resilience, and accelerated innovation to ParkourSC customers
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Jul 05, 2022
This newest solution helps companies easily digitalize customer processes and contracts with pre-packaged applications, workflows, and templates
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Jul 01, 2022
Continued investment in best-in-class security, revenue recognition, payments, and financial ecosystem integrations further extend market leadership position
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Jul 01, 2022
The acquisition brings cybersecurity, automation, collaboration, and a managed services platform to financial firms
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Jun 30, 2022
New API connector enables seamless integration between FileTrail software and the digitally enabled record centers of Access to advance digital transformation worldwide
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Jun 29, 2022
The new organization will help life sciences companies improve strategic decision-making and accelerate the mission of smoothing access to therapy from pipeline to patient
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Jun 29, 2022
The new viewer reinvents enterprise content search by leveraging the power of the human brain for the last mile of search
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Jun 28, 2022
New Integration Hub powered by Workato is seamlessly embedded in user experience, removes need to source and onboard new platform, and frees up users to experiment and flow data into other systems
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Jun 27, 2022
The platform update powers sales enablement that wins sellers and buyers
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Jun 27, 2022
Litmus Integrations Marketplace enables marketers to locate and activate Litmus integrations in one centralized location, which increases collaboration and effectiveness.
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Jun 23, 2022
Jeremy Bentley, CEO and founder of Smartlogic, discussed the current state, benefits, and limitations of AI in his presentation at KMWorld Connect 2021
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Jun 23, 2022
Built for the customer, Drift's digital sales room has the power to shorten sales cycles and reduce the number of sales touchpoints
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Jun 23, 2022
In its newest RPA release, NICE addresses the ?ease of use' mega trend with improved clarity and continuity for the business analyst, the operations team and the frontline agent
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Jun 22, 2022
Process Solutions' Elise Haladyna discussed how structured, organic, dynamic communities within organizations can support professional development, improve communications, and more in this clip from her presentation at KMWorld Connect 2021
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Jun 22, 2022
New quality management capabilities help brands close the engagement capacity gap
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Jun 21, 2022
The component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows
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Jun 21, 2022
At KMWorld Connect 2021, Nicolette Lodico, Ford Foundation director, global information and KM, discussed strategies for supporting and managing archives, digitizing records, and more in philanthropic organizations of different sizes
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Jun 21, 2022
No-code workflow automation for ML model creation empowers experienced and novice practitioners to quickly build and deploy AI-powered applications
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Jun 20, 2022
Donita Volkwijn, Philanthropy New York senior director, discussed knowledge culture and knowledge sharing infrastructure in the philanthropic sector in this clip from her presentation at KMWorld Connect 2021.
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Jun 20, 2022
YuJa will support university's video content management system and lecture capture needs
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Jun 17, 2022
Winners will be announced in the November/December 2022 issue of KMWorld magazine
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Jun 17, 2022
Nicolette Lodico, Ford Foundation director, global information and KM, discussed how philanthropic organizations with deep resources like the Ford Foundation build a robust KM practice in this clip from her presentation at KMWorld Connect 2021.
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Jun 16, 2022
TechnicFMC's Kim Glover explains how to build a thriving learning culture within your organization in this clip from her presentation at KMWorld Connect 2021.
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Jun 16, 2022
The new financing builds on rapid growth of business and will accelerate company's vision to help simplify and expedite application development
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Jun 15, 2022
Senior system analyst Dr. Joe Perez identifies the Four Vs of big data?volume, variety, velocity, and veracity?and explains why it's important to keep them in mind when presenting and linking to relevant data in this clip from his presentation at KMWorld Connect 2021.
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Jun 15, 2022
At KMWorld Connect 2021, Heather Farrell, Pfizer Business Systems data steward, explored the file sharing features available to MS Teams users with MS PowerAutomate
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Jun 15, 2022
The SaferPass password management solution delivers proactive, seamless approach to protecting privacy and login credentials for consumers and businesses
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Jun 14, 2022
Opal addresses the issues that come with more traditional cybersecurity which relies on legacy systems and processes
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Jun 14, 2022
At KMWorld 2021, Microsoft MVP Susan Hanley discussed how she develops effective governance plans for her clients
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Jun 14, 2022
A leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions
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Jun 13, 2022
Charli's intelligence allows people to focus on people, not note taking
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Jun 13, 2022
European biotechnology company chose Box Enterprise Plus for the full suite of Content Cloud features
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Jun 10, 2022
Latest enhancements provide a 360-degree view of security posture, accelerating go-to-market product strategies while improving connected device security and compliance
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Jun 10, 2022
We're seeing an explosion of creativity as we bring our technology and expertise to bear in expanding the ways in which our solutions can work together to define digital-first capabilities. Knowledge is the oil that runs through the digital-first engine. It's foundational to so many digital-first experiences so any tool that gives answers, supports transactions, or automated information pushes to people, leverages knowledge.
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Jun 09, 2022
Brands and agencies using Pencil's AI-generated ads have been able to grow their businesses faster, doubling ad results and halving the cost to acquire customers
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Jun 09, 2022
New Laserfiche offering helps organizations spark digital transformation with rapid design and deployment of automated business processes
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Jun 08, 2022
Three ways the transition to hybrid and remote work has changed business for good
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Jun 08, 2022
The solution will enable the public and private sectors to proactively identify and mitigate in the very early stages cyber threats and attacks targeting critical infrastructure
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Jun 08, 2022
Capabilities drive greater process efficiencies across all business areas for automating document processes
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Jun 07, 2022
Technology is key to accelerating environmental, social, and governance goals and enabling organizations to be sustainable through continual change
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Jun 07, 2022
Cerner is expected to be a growth engine for Oracle for years to come as Oracle expands Cerner's business into many more countries throughout the world
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Jun 07, 2022
Maryland-based health organization taps healthcare information management solutions from GRM Information Management
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Jun 07, 2022
Simplifies access reviews and locks down data in Microsoft Teams
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Jun 07, 2022
The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it
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Jun 06, 2022
New funding enables continued expansion of global footprint and automated data management solutions
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Jun 06, 2022
Company taps TransPerfect to ensure content is up-to-date, accessible in multiple languages, and compliant with government regulations
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Jun 06, 2022
The solution gives modern businesses a next-generation approach to access control
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Jun 06, 2022
Leading real-time guidance platform now available on trusted customer experience solution
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Jun 03, 2022
Development teams using Fauna across 102 countries can now import, backup, restore and copy their data across Fauna's global footprint with full SOC 2 Type II compliance
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Jun 03, 2022
Explore the ways that forward-thinking organizations manage content throughout their organization
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Jun 02, 2022
The partnership utlizes the Sales Excellence Series training program to develop and maintain seller and sales manager competencies and skills with tailored content
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Jun 02, 2022
Paystand SuiteApp for NetSuite enables fast, efficient, and profitable payments
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Jun 01, 2022
MindBridge is delivering configurable analysis to expand the ability to work with diverse accounting, finance workflows, and financial data transformation
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Jun 01, 2022
Many library patrons in the Bedford community have internet access only through their phones
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Jun 01, 2022
New APIs deliver personalized content headlessly to modern digital endpoints
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Jun 01, 2022
Enterprise organizations can now run and optimize Azure Virtual Desktop workloads on on-premises infrastructure
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May 31, 2022
Kodak Capture Pro now supports Windows 11, Windows Server 2022, and TLS 1.2
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May 31, 2022
It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion?up from $2.8 billion in 2019
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May 31, 2022
By empowering any team to explore available research, the self-service tool encourages organization-wide knowledge integration whilst driving even higher platform adoption
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May 27, 2022
End-to-end cloud-native platform enhancements include a no-code/low-code RPA design studio, new storage options, and a fully-managed SaaS option
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May 27, 2022
This KMWorld webinar explores "The ROI Problem of Traditional Knowledge Management"
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May 26, 2022
The acquisition brings together two engineering-first, innovation-centric cultures
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May 26, 2022
Dive into the emerging best practices and strategies for transforming ECM at your business
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May 26, 2022
The partnership will offer AI-driven commercial and real-world data analytics to significantly accelerate speed-to-patient-insights
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May 25, 2022
AI-powered contract lifecycle management (CLM) solution is streamlining contract management and supplier management processes globally
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May 24, 2022
New capabilities to find and fix process inefficiencies will extend Pega's market-leading AI-powered decisioning and workflow automation capabilities
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May 24, 2022
Deployment supports knowledge-powered digital citizen engagement
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May 24, 2022
The 2022 KMWorld Readers' Choice Awards nominations process has started. Just like everything else in life, timing is everything: Only nominated products can be voted upon?so it is important to submit your nominations now to ensure that your trusted products are eligible when the voting starts.
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May 23, 2022
Leading vehicle rental company seeks to accelerate digital CX and sustainable mobility
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May 23, 2022
This partnership accelerates and enhances workflow automation capabilities for global businesses
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May 23, 2022
Strong growth and enterprise adoption fuel further investment for LucidLink to continue its leadership in cloud-native file collaboration solutions
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May 20, 2022
DataHawk Connections allows brands to put their ecommerce data collection on auto-pilot, saving valuable time and unlocking advanced visualization and reporting capabilities which ultimately turn data into insights
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May 20, 2022
The launch of Kantata marks a new era of vertical technology solutions designed to meet the opportunities and rapidly changing challenges facing professional services organizations
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May 19, 2022
Splashtop Enterprise now enables end users to request help right from a desktop icon and talk live with technicians during a troubleshooting session
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May 19, 2022
Award-winning data discovery solution accelerates PII scanning and data compliance with new enhancements
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May 19, 2022
Will improve mobile text, voice, and app compliance across broad range of mobile channels
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May 19, 2022
Company is launching its electronic signature capabilities in North America and Australia
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May 19, 2022
Technology pioneers combine to enable business transformations that are faster, more efficient, and delivered with more confidence and impact
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May 12, 2022
Customers can leverage Ephesoft's IDP platform to transform document data and export it into any other application using the connector
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