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ComputerWorld
Oct 22, 2021

Acronis gets deeper into the Apple enterprise with Addigy partnership
The burgeoning enterprise Apple space saw thousands of IT admins virtually attend this week's JNUC event, and the week tails off with news from Addigy and cybersecurity firm Acronis.

Securing the Apple enterprise Addigy has confirmed that its cloud-based Apple device management tools now integrate with Acronis. This integration means IT can use Addigy to extend Acronis security tools to Mac and iOS systems via Acronis Cyber Protect Cloud. The idea is to bring all this control inside one management tool.

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ComputerWorld
Oct 22, 2021

Varjo's new VR headset points the way to collaboration done right
I receive many collaboration products to test. Most of them are videoconferencing systems that allow people to attend meetings remotely. It often seems that the people who create such products collaborate and yet still don't realize that most collaboration doesn't occur during formal meetings. Instead, it occurs when people get together in different-sized groups around the project on which they are collaborating. To collaborate on a project, you need some way to bring the project into the gathering.

Meetings are often a sequence of people presenting slides to the rest of the room. Most of my collaborations have been relatively small and often occurred in my or someone else's office, and more recently, in my or someone else's home. I've found that the larger the group, the more likely it will be a sequential sharing of knowledge and not true collaboration.

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ComputerWorld
Oct 22, 2021

Customer service: Your greatest competitive weapon
In my quest to purchase a snowblower last weekend, I narrowed my choice down to models from two different brands. In checking customer reviews across an assortment of retail websites, a disparity immediately became apparent. Negative reviews for one of the brands sat untouched while the other manufacturer had responded to nearly every rating of three stars or less with messages ranging from "will take this into account" to "call this 800-number to resolve the issue."

The company's responsiveness played no small part in my decision to choose that vendor for a substantial purchase. It's an example of how, in the age of the empowered customer, service is becoming a profit center.

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ComputerWorld
Oct 22, 2021

Got a Pixel? Don't miss these 8 buried Android 12 treasures
Well, my fellow Pixel pals, the time has finally arrived: After months of development, mountains of beta releases, and a weirdly empty-feeling tease of a code release, Google's Android 12 update is finally on its way into our moist, sweaty paws.

Android 12 represents one of the most significant evolutions to the operating system in ages — arguably since all the way back with 2014's Android 5.0 Lollipop release. And much of that comes down to how the software operates on Google's own Pixel devices.

To read this article in full, please click here



ComputerWorld
Oct 21, 2021

Apple still has a world to reach with the iPhone's 5G promise
Apple's secret weapon for iPhone 13 deployment isn't such a big secret: It's 5G. More specifically, it's the accelerating adoption and deployment of 5G services and infrastructure that will stimulate demand for Apple's smartphones. Here's why:

Infrastructure for 5G is still being deployed. In the US, not every region has equal access to the tech, though many urban areas do. Outside the US you see similar disparities across nations, with pockets of availability. That means there is plenty of room for growth. As those unserved areas become served areas, more people may be interested in a 5G iPhone. But even in areas in which 5G is already available, there's still a huge upside.

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ComputerWorld
Oct 21, 2021

Podcast: What the new M1 Pro and M1 Max chips suggest about the future of the Mac
At its event on Monday, Apple announced new 14- and 16-inch MacBook Pros powered by their new M1 Pro and M1 Max chips. Benchmarks for the M1 Pro are nearly double that of the M1, and the M1 Max is even more powerful. As Apple continues on its two-year transition to Apple silicon, its chips' specs outperform those of competitors. Still, not everyone wants or needs a Mac, and Intel has its own super fast chip in the works. So, how can Apple continue to innovate upon its system-on-a-chip architecture, and will the company continue to outpace competition? Macworld executive editor Michael Simon and Computerworld executive editor Ken Mingis join Juliet to discuss what Apple's new MacBooks suggest about the future of the Mac, what that future means for competitors and what users should consider before upgrading. 

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ComputerWorld
Oct 21, 2021

Microsoft makes virtual healthcare visits easier to manage in Teams
Microsoft has added several features to Teams aimed at expanding use of the collaboration application among front-line workers. This includes a Viva Connections mobile app, updates to approvals, and improvements to virtual medical visit management.

While much of the focus around Teams during the pandemic has centered on knowledge workers and the ongoing boom in video meetings, use of the app by front-line workers has increased significantly too, up 150% over the past year, Microsoft said.

Microsoft is one of a number of productivity and collaboration software providers targeting workers in front-line roles, such as those in the retail, manufacturing, and healthcare sectors. These "deskless" jobs have tended to be subject to less investment in digital tools from businesses, though spending has grown in recent years. Facebook's Workplace and Google's Workspace both have dedicated pricing and features for front-line workers, for example, as does Microsoft 365.

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ComputerWorld
Oct 21, 2021

The two Pixel 6 numbers that could change everything
They're here. They're really, truly, officially here.

After what's felt like 47 years of waiting and approximately 994 gazillion unofficial leaks, Google's Pixel 6 and Pixel 6 Pro phones are out of hiding and on their way into the world.

Well, okay: To be fair, they've technically been in the world for a handful of days now — at least, for those of us lucky enough to receive loaner review units for evaluation. I've been totin' the Pixel 6 and its plus-sized sibling around in my dusty ol' dungarees for nearly a week at this point, and lemme tell ya: Based on these first several days, the devices are every bit as impressive as we'd been hoping they would be.

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ComputerWorld
Oct 20, 2021

What happens when you put iPhone chips in Macs?
Ten years after the first Apple-designed chip, the A4 System on a Chip, debuted in the iPad and the iPhone 4, Apple introduced its M1 SoC for personal computers. Launched in November 2020, the ARM-based processor uses the same basic architecture as the A-series chips and powers a range of Apple PCs including the MacBook Air, Mac mini, MacBook Pro, and iMac. Now, with the launch of Apple's 2021 MacBook Pro models, the hugely praised M1 chip has now been joined by the M1 Pro and M1 Max. 

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ComputerWorld
Oct 20, 2021

The two Pixel 6 numbers that completely change everything
They're here. They're really, truly, officially here.

After what's felt like 47 years of waiting and approximately 994 gazillion unofficial leaks, Google's Pixel 6 and Pixel 6 Pro phones are out of hiding and on their way into the world.

Well, okay: To be fair, they've technically been in the world for a handful of days now — at least, for those of us lucky enough to receive loaner review units for evaluation. I've been totin' the Pixel 6 and its plus-sized sibling around in my dusty ol' dungarees for nearly a week at this point, and lemme tell ya: Based on these first several days, the devices are every bit as impressive as we'd been hoping they would be.

To read this article in full, please click here



ComputerWorld
Oct 20, 2021

Asana takes aim at the enterprise with new workflow features
Asana, a work management platform for teams, today announced the Enterprise Work Graph, a suite of features designed to give greater clarity and flexibility to enterprise workflows. The new capabilities aim to align teams around goals, coordinate workflows across teams and time zones, and provide visibility into where work stands in real time. 

Alongside the new Work Graph data model, Asana is introducing enterprise-grade security and controls to its platform.

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ComputerWorld
Oct 19, 2021

JNUC 21 brings major security and deployment improvements to Apple enterprise
Hot on the heels of Apple's MacBook Pro launch, the world's biggest (virtual) gathering of Apple admins is beginning with a raft of announcements from Jamf, including solutions to secure remote working, accelerate deployments and more.

The big event for Apple IT The 2021 Jamf Nation User Conference, a virtual event, will host over 10,000 Apple administrators from across the enterprise, healthcare, and education. The company now has over 57,000 customers, and its software is used to manage more than 25 million Apple devices, the company said.

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ComputerWorld
Oct 19, 2021

Zoho One suite expands to more than 50 apps
Zoho has expanded its Zoho One business software suite to include more than 50 apps, adding a wide range of capabilities around analytics, security management, and employee experience.

The vendor launched Zoho One in 2017 with the goal of providing access to a wider range of the applications across its extensive portfolio. The app suite costs $37 per employee per month when subscriptions are purchased annually for a customer's entire workforce; otherwise annual subscriptions are $90 per user per month.

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ComputerWorld
Oct 19, 2021

Just who is Windows 11 for, anyway?
Seriously, who did Microsoft develop Windows 11 for? Only people who like centered taskbars? Only people who don't mind "unlearning" how to get into task manager?

Maybe not, but I'd argue that Windows 11 wasn't designed for you and me. Rather, it was designed for the businesses, governments, schools, and other entities that we interact with. It's built to ensure that sensitive information can be secured.

[ Related: Windows 11 in-depth review: Windows 10 gets a nip and tuck ] Baked-in security For starters, Windows 11 has allowed Microsoft to cut the cord on the 32-bit platform. Windows 11 will be first Windows OS that is 64-bit only. This allows Microsoft to build in more virtualization and containerization security features that cannot be done in the 32-bit platform.

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ComputerWorld
Oct 19, 2021

How to keep your workers (so you don't have to replace them)
The "Great Resignation" is killing many small businesses. I see it every day here in Asheville, NC. This tourist town's many great restaurants can't keep their doors open because they literally can't get enough staff to cook the food or serve the customers.

It's not just restaurants and corner shops. It's all small businesses.

What can you do? I've talked before about keeping your staff on board in general; this time around I've got a few more specific suggestions.

First, listen to your people. This is simple, but all too many managers ignore this one. Ask them what their concerns are. What makes them happy at work? What makes them miserable?

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ComputerWorld
Oct 18, 2021

Apple's new MacBook Pros leapfrog the competition
In all my years of Apple reporting, I've never seen a change of this magnitude for the Mac.

Since I first began reporting on Apple's business in 1999, I've watched as Apple tried really hard to explain the good points of each iteration of the old G-series Macs. I was pleased at the performance gains the Mac got with the Intel chip. But this? This is something quite different.

Probably the best notebooks in the world At its October 18 Unleashed event, Apple announced its all-new MacBook Pro lineup. Available in two sizes, 14-inch and 16-inch, the new systems are powered by the company's proprietary M1 Max and M1 Pro processors, which build on the M1 System on a Chip (SoC) introduced last year.

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ComputerWorld
Oct 18, 2021

BrandPost: Build for the Real World: Supercharge Your Next Refresh with AMD
No matter the number of systems being replaced, refresh cycles are opportunities. Making the most of these opportunities starts with carefully understanding the evolving performance requirements inside the organization. Then it's time to evaluate possible solutions, looking at current workloads while always keeping an eye on what might be coming next.

Decision makers need to be clear about their options and maintain consistency throughout each refresh cycle, and this means they need to find meaningful ways to measure and compare performance and productivity. Application or workload requirements are the foundation, but device refresh evaluations must go much deeper to ensure tomorrow's needs are reliably met.

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ComputerWorld
Oct 18, 2021

As Google moves to reshape Workspace, barriers to business adoption remain
Google has been boasting since at least June that Workspace, its productivity and collaboration platform, has 3 billion users, highlighting the huge scale of its largely consumer customer base. But for business adoption, the company still faces several barriers to wrestling market share from its biggest rival, Microsoft's Office 365.

The latest Workspace user stats amount to a significant increase from 2 billion at the end of 2019. Although Google hasn't offered details, the majority of these are likely Gmail users: Google Workspace (previously G Suite) has four paid subscription options, and is also available for free, providing access to features such as Gmail, Drive, Docs, and Meet at no cost.

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ComputerWorld
Oct 16, 2021

Four zero-day exploits add urgency to October's Patch Tuesday
October brings four zero-day exploits and 74 updates to the Windows ecosystem, including a hard-to-test kernel update (CVE-2021-40449) that requires immediate attention and an Exchange Server update that requires technical skill and due diligence (and a reboot). The testing profile for the October Patch Tuesday covers Windows error handling, AppX, Hyper-V and Microsoft Word. We recommend a Patch Now schedule for Windows and then staging the remaining patch groups according to your normal release pattern.

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ComputerWorld
Oct 15, 2021

Experts call Apple's CSAM scheme 'a dangerous technology'
Apple's decision to postpone introduction of its controversial client-side scanning (CSS) CSAM-detection system looks like an even better idea amid news governments already want to use the controversial tools for other forms of surveillance.

A 'dangerous technology' In a new report, an influential group of 14 internationally reputed security researchers have said such plans represent a "dangerous technology" that expands state surveillance powers. They warn the client-side scanning system, if used "would be much more privacy invasive than previous proposals to weaken encryption. Rather than reading the content of encrypted communications, CSS gives law enforcement the ability to remotely search not just communications, but information stored on user devices."

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ComputerWorld
Oct 15, 2021

Biggest tech IPOs of 2021
The 2020 calendar year will long be remembered as an annus horribilis for most, except for a handful of technology companies that reaped the rewards of a global shift to remote work with successful initial public offerings (IPOs).

US companies alone raised a record $435 billion in stock sales in 2020, with more than a quarter of that figure coming from IPOs — far outstripping 2014's mark of $279 billion, according to data compiled by Bloomberg. The vast majority of those new listings defined themselves as technology companies.

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ComputerWorld
Oct 15, 2021

Make your own promotional videos the easy way
Smart phones, webcams, and YouTube have made it simple for anyone to record and share video. But adapting your visual creations for business purposes isn't so easy.

If you want to overlay text, add background music, splice in B-roll, or add slide shows to your message, you'll need to load your recording into a desktop or cloud editor and monkey with the controls, which are unique to each platform and are less than intuitive, in my experience. And let's be honest, most of us haven't a clue how to create a compelling video in the first place.

The Zoomification of business has made video such a mainstream medium that learning how to tame it can boost anyone's career, but most of us are just getting started. Vidyard's recently released State of Virtual Selling report found that 72% of the sales professionals it surveyed classify their video recording and editing skills as either "beginning" or "emerging."

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ComputerWorld
Oct 15, 2021

Windows 11 and the need for better BIOS integration
Disclosure:  The vendors listed are clients of the author.

Microsoft DOS and then Windows have gone through several evolutions over the years. When Windows first arrived, it was a User Interface (UI) shell on top of DOS. Then Windows 95 absorbed DOS to create something new — but didn't include security. Windows 8 tried to absorb the smartphone experience, failed, but essentially made third-party anti-virus software obsolete.  

Windows 10 took security a few steps farther (and integrated a better digital assistant, Cortana, that few people ever used). And now, with  Windows 11, Microsoft has begun to integrate hardware security without integrating PC firmware (BIOS). Due to issues with the move to Windows 11, I think the next integration will be BIOS.

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ComputerWorld
Oct 14, 2021

Podcast: Apple's 'Unleashed' event preview: 14- and 16-in. MacBook Pros with Apple Silicon
Apple's next event occurs on Monday, and rumors suggest that the company will announce updated 14- and 16-inch MacBook Pros. Consumer-level Macs have already received an Apple Silicon update, and it's expected that the Pro models will receive their refresh next week. It's also rumored that a new Mac Mini could be announced, powered by the same chip as the new MacBook Pros. Macworld executive editor Michael Simon and Computerworld executive editor Ken Mingis join Juliet to discuss what to expect from Apple's "Unleashed" event, including product rumors, benchmarks and release dates. Plus, they'll discuss what the new Pro models mean for enterprise users and whether or not IT should upgrade employee devices.

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ComputerWorld
Oct 14, 2021

Apple needs to introduce an iCloud business suite for the enterprise
I agree with CCS Insight that Apple already has the building blocks to offer its own business productivity suite built around iWork and iCloud. It seems strange that it hasn't provided these yet.

Apple's business services The analysts at CCS Insight hold an annual predictions event — 2022 & Beyond — and, among a wide selection of interesting future Apple possibilities, state:


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ComputerWorld
Oct 14, 2021

13 handy hidden tricks for Google Maps on Android
Who doesn't love Google Maps? The Maps Android app helps those of us with oatmeal for brains find our way anywhere, without having to fire any neurons or exercise any synapses. It even helps us find places to pick up tasty cuisine — like, uh, oatmeal (yum!).

But there's much more to Google Maps than meets the eye — and odds are, you aren't taking advantage of at least a few handy hidden features lurking within the Maps Android app. With Android 12 right around the corner and more shiny new Android goodies showing up by the day, I thought it'd be a fine time to dive deep into this ever-evolving Android anchor and think through some of its more off-the-beaten-path advanced options.

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ComputerWorld
Oct 14, 2021

How to choose the right UEM platform
Endpoint devices have become so ubiquitous, connected, and data-intensive that they are among the most valuable technology assets an organization has today. They're also some of the biggest security risks. It's no surprise, then, that managing the large and growing number of smartphones, laptops, tablets, desktops, and other end-user products is a high priority for IT.

For a growing number of enterprises, unified endpoint management (UEM) is the method of choice for keeping management of endpoints from descending into chaos. UEM platforms are designed to simplify the management of devices and enhance the security of heterogeneous environments.

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ComputerWorld
Oct 13, 2021

BrandPost: Wire Your SMB for Digital Success
IT talent is scarce and expensive, so it's no surprise that many small- and mid-sized businesses (SMBs) operate with limited IT support. For many, this makes them reticent to upgrade their network and deploy more robust solutions with better performance and flexibility. After all, upgrading a network has historically required a large IT time investment and substantial planned downtime.

Thankfully, modern network solutions are far easier to deploy and manage than their predecessors, enabling even organizations with minimal IT resources to take full advantage of their network capabilities.

To read this article in full, please click here



ComputerWorld
Oct 13, 2021

Apple warns: Sideloading apps threatens an iCrime wave
Apple is fighting back against growing pressure to support sideloading on its App Stores with an extensive 28-page white paper in which it offers stark security and privacy warnings.

The risks of sideloading The white paper, "Building a Trusted Ecosystem for Millions of Apps - a Threat analysis of Sideloading" argues that because iPhones and other devices capture so much personal information about people, maintaining privacy and security is critical."Supporting sideloading through direct downloads and third-party app stores would cripple the privacy and security protections that have made iPhone so secure, and expose users to serious security risks," the company said.

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ComputerWorld
Oct 13, 2021

US IT job growth slows, but 2021 still on track for record hiring
The job growth in the US IT industry slowed in September, adding 16,700 positions, according to US Bureau of Labor Statistics (BLS) data reported in the latest figures from IT employment consultancy Janco Associates. That's down from 22,000 positions added in the revised August figures.

Overall growth in IT positions comes even as the highly infectious delta variant of COVID-19 continued to hinder overall job growth, mainly due to slowdowns in the restaurant, entertainment, and service sectors.

That August surge followed job growth of about 18,500 in June and 10,100 in July (both are revised figures), reflecting continuing business recovery from the pandemic in the US. In fact, IT job growth has occurred every month this year, though it was uneven through May, averaging 13,000 new jobs each month so far in 2021.

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ComputerWorld
Oct 13, 2021

Windows 11: Microsoft's pointless update
Sometimes, Microsoft has no choice but to upgrade Windows. Windows Millennium Edition, aka Windows Me, was awful. Its successor, Windows XP, was much better.

XP's replacement, Vista, was lousy. Microsoft made us forget about Vista with Windows 7, which to many people — I'm one of them — was the best version of Windows.  Microsoft then tried, and failed, to replace it with the dismal Windows 8 and 8.1. Then, the company got it right again with Windows 10. That should have been the end of it.

While Windows continued to get major updates, such as Windows 10 version 21H1, the brand was still Windows 10 until it wasn't. So it is that we now have Windows 11.

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ComputerWorld
Oct 12, 2021

Tech event calendar 2021: Upcoming US shows, conferences, and IT expos
Regional IT events Africa Australia India Middle East Southeast Asia Global security events All IDG US events All IDC North America events Computerworld has compiled a list of upcoming technology events for the IT industry taking place in the following weeks and months.

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ComputerWorld
Oct 12, 2021

Windows 11: A guide to the updates
On October 5, 2021, Microsoft announced the availability of Windows 11, which began as a slow, phased rollout, expected to reach all eligible devices by the middle of 2022. But a Windows launch isn't the end a process — it's really just the beginning. As with Windows 10, Microsoft continually works on improving Windows 11 by fixing bugs, releasing security patches, and occasionally adding new features.

In this story we summarize what you need to know about each update released to the public for Windows 11. For each build, we've included the date of its release and a link to Microsoft's announcement about it. The most recent updates appear first.

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ComputerWorld
Oct 12, 2021

Windows 10: A guide to the updates
On May 18, Microsoft announced the availability of Windows 10 version 21H1, known as the May 2021 Update. But the launch of a major Windows 10 update isn't the end of a process — it's really just the beginning. As soon as one of Microsoft's twice-yearly feature updates is released, the company quickly gets to work on improving it by fixing bugs, releasing security patches, and occasionally adding new features.

In this story we summarize what you need to know about each update released to the public for the most recent versions of Windows 10 — versions 2004, 20H2, and 21H1. (Microsoft releases updates for those three versions together.) For each build, we've included the date of its initial release and a link to Microsoft's announcement about it. The most recent updates appear first.

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ComputerWorld
Oct 12, 2021

iPhone SE 2022: Apple reads the room
When it comes to the next iPhone SE, recent speculation suggests Apple is reading the room. It knows we're facing a period of deep global economic uncertainty and seems to recognize the changing nature of consumer culture in crisis.

iPhone SE 2022 to be the ‘cheapest 5G iPhone ever' Apple's anticipated iPhone SE in 2022 will be offered up as the "cheapest 5G iPhone in history." A report from UDN in Taiwan (as spotted by Patently Apple) states that the device:

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ComputerWorld
Oct 12, 2021

Noteworthy technology acquisitions 2021
Amid the coronavirus, 2020 was unpredictable in more ways than anyone would have expected. But one thing that stayed fairly constant was the steady flow of mergers and acquisitions (M&A) across the tech sector.

Global tech M&A deals last year totalled $634 billion, a 91.8% year-over-year increase, according to GlobalData. Among a late flurry of big deals was the $35 billion acquisition of Xilinx by Advanced Micro Devices and Salesforce's $27.7 billion acquisition of Slack.

[ Further reading: Biggest technology acquisitions of 2020 ] As for whether 2021 will maintain last year's pace, if the first part of the year is anything to go by, there will be no slowing of big deals across the industry, with silicon innovations and collaboration software already proving to be hot areas.

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ComputerWorld
Oct 12, 2021

Google rolls out new Workspace app integrations, security features
Google added new app integrations and security capabilities to its Workspace productivity suite on Tuesday ahead of its Cloud Next virtual event.

The Workspace Marketplace now has 5,300 third-party apps that users can integrate with the various Workspace tools, Google said. Among the newest is an integration between two of its collaboration tools, Chat and the recently rebranded Spaces (formerly Chat Rooms), and Jira, Atlassian's popular work management app for software developers.

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ComputerWorld
Oct 12, 2021

Don't put all your eggs in one Facebook basket
OK, I get it. Facebook is insanely popular. With it closing in on 3 billion (yes, billion with a "b") users, no one can ignore Facebook. But do you really want to base your business's advertising and outreach on Facebook alone? I think not.

First, as we saw on Oct. 4, Facebook can go down with a resounding kaboom. It wasn't just down in the U.S.; it was down around the world. That was one impressive crash. Technically, a simple mistake with Facebook's internet settings had gigantic consequences. But you don't need to know the ins and outs of border gateway protocol (BGP) and Domain Name System (DNS) settings to appreciate the results. The bottom line was that not just Facebook, but all its services and apps, which include Instagram, WhatsApp, Messenger, and Oculus, were down.

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ComputerWorld
Oct 12, 2021

Edge computing: The architecture of the future
To fully digitize the last mile of business, you need to distribute compute power where it's needed most -- right next to IoT devices that collect data from the real world.

ComputerWorld
Oct 12, 2021

The cutting edge of healthcare: How edge computing will transform medicine
Children's Health of Orange County, a California-based pediatric healthcare system, is working with other medical institutions to gather clinical images — MRIs, echocardiograms, and the like. The goal: to create a repository of images to analyze for insights that could train algorithms capable of aiding clinicians with diagnoses.

Although the initiative is in its early stages, CHOC vice president and CIO John Henderson is already thinking about the technologies his organization would need to enable such an intelligent system. Edge computing, with its ability to deliver real-time analysis of large files, would be a key component to making that work, he says.

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ComputerWorld
Oct 11, 2021

Thoughts on navigating the transition to Windows 11
We're nearly one week into the lifecycle of Windows 11 and so far the reviews range from "I love it" to "meh" to "How do I get my start menu back."

While there are a lot of good things in Windows 11 (such as building blocks for better security, especially when connecting to cloud services) the new operating system carries a hardware price tag: Most of us will need to buy our way into a new computer to run Windows 11. Sure, there are unofficial and even  official ways around this new blocks, the threat of not getting updates for these officially unsupported platforms means I'll not be recommending these methods.

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ComputerWorld
Oct 08, 2021

Has Apple set the scene for its next small big thing?
App Analytics in App Store Connect offers app developers a way to explore important app metrics such as transactions, redownloads, total downloads, pre-orders and updates; developers can drill down for insights into territory, source, device and so on, allowing them to understand and develop key app markets.

That's great for developers, but what does it mean to enterprise users? For most, it's an opportunity.

What's in it for enterprises? Companies with B2B or B2C apps can dive inside the information made available by users to extend their reach and better understand their customer base — what works, what doesn't, and where core customers are located.

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ComputerWorld
Oct 08, 2021

The most important Pixel 6 feature might be invisible
Twelve days and counting.

It's hard to believe, with as long as we've been talking about this topic, but Google's much anticipated Pixel 6 phone and its plus-sized sibling, the Pixel 6 Pro, are finally set to make themselves official. The new devices will emerge from Google's metaphorical womb a week from Tuesday — on October 19th, as Proud Mama Googleschmoop announced this week.

We've been thinking about the Pixel 6 phones for so long now that it almost feels like we know everything about 'em. But the phones' most significant advancement may be something we haven't yet encountered — and may never actually see, at least in any literal sense. In fact, the full scope and value of its presence might not become clear for some time yet, even after the Pixel 6 makes its way into our curiously moist person-paws.

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ComputerWorld
Oct 08, 2021

Home office tips from a veteran freelancer
Next month marks my 15th year of self-employment, working in a home office. I take responsibility for everything from invoicing to making sure there's enough paper in the printer. With some studies forecasting that the number of gig workers like me will soon exceed the size of the full-time workforce in a few years, I thought I'd share are few things I've learned along the way.

Have a space for yourself I discovered early on that there is no such thing as working at home with children. You need to find your own space — even if it's in the attic — where you can go when you need to concentrate. Kids need to understand the boundaries, too. I'm usually happy to see them at any time, but I also keep an assortment of signs that I can tape to the door of my office when I absolutely cannot be disturbed. Don't feel guilty about this; your shift away from the office will ultimately give you more time with your little ones. But they need to know that you can be working even when you aren't going to work.

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ComputerWorld
Oct 08, 2021

Windows 11 arrives: my initial impressions
Disclosure:  Microsoft is a client of the author.

I'm fascinated by the coverage of Windows 11, particularly when compared to the media circus that surrounded Windows 95. When it was released, folks were far too excited and bought it much too quickly— only to discover Microsoft had a lot to learn about releasing a complex OS. 

Windows 11 reflects lessons learned over the past three decades. I'm writing this on a Windows 11 machine I just built over the weekend. I had issues with initial compatibility because even though this system used 11th-generation Intel technology, getting Windows 11 to work on it was far more complex than a Windows 10 setup has ever been. (I build one or two systems every year.)  But the extra pain I endured showcases the shift between optimizing for usability and optimizing for security, which sadly reflects the world we live in now. 

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ComputerWorld
Oct 08, 2021

Async video messaging: Another route to productive remote work
Video meetings proved crucial for connecting remote workers during the Covid-19 pandemic, replicating face-to-face conversations even when offices were shuttered. But these real-time communications have drawbacks, too, with remote workers facing schedules packed with back-to-back video meetings and trying to catch colleagues who may be several time zones away.

As a result, a growing number of collaboration software vendors are now touting "asynchronous" (or async) video messaging as an option to help make workplace communication less demanding. The idea is that rather than scheduling a video call, colleagues can pre-record a short video (or audio) message to send to colleagues who can watch the clip whenever it's convenient. This is particularly useful for distributed teams in different time zones, avoiding the need to arrange meetings at awkward times, and for staffers with flexible schedules.

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ComputerWorld
Oct 07, 2021

Box moves to tackle the shift to hybrid workplaces
Content management company Box this week unveiled a host of new features and integrations aimed at  enabling users to securely work more collaboratively. The move comes as companies are moving away from paper-based processes and embracing digitized assets, according to Diego Dugatkin, Box's recently appointed chief product officer.

As a result, Box is looking to protect digital content content, bolster collaboration and improve workflows in integrated applications, he said. "Everything we offer is centered around maintaining the security compliance and governance that we have, while also extending with this set of new features. As we start to see some offices reopen, we see the need to maintain this level of collaboration [seen over the last 18 months]."

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ComputerWorld
Oct 07, 2021

BrandPost: Visualize What Comes Next
A new generation of powerful visualization and rendering tools are helping professionals and dreamers alike push boundaries and turn their imaginations into valuable new products and experiences. Communities like CG Architect give industry experts a place to collectively explore the continuously evolving intersection of technology and creativity.

This includes sharing work and stories about how that work gets done to help members understand the possibilities of new technologies. AMD and CG Architect teamed up to talk with Baltimore's VoxlVision about how Threadripper PRO helps them deliver the very best immersive media, digital illustration, and animation work to clients by elevating the contributions made by critical workstation investments.

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ComputerWorld
Oct 07, 2021

BrandPost: Threats Are Going Deeper. Your Protection Should, Too
The fact is, nobody thinks cybersecurity will get any easier, any time soon.

Bad actors are continuously innovating, quickly moving to new targets and tactics just as defenses mature. It was hard enough protecting well-managed devices when they were kept safely in the office.  In today's always-connected, always-moving mobile and remote world, securing devices and sensitive information can become an overwhelming challenge for IT staff and business decision-makers.

 A Multilayered, Defense-in-Depth Approach to Protection As risks accelerate in volume and variety, AMD continues to pursue a carefully layered approach that relies on controls and capabilities embedded directly into hardware, software, and firmware. This is especially true for a more mobile "new normal." With the latest AMD Ryzen™ PRO processors, AMD PRO security delivers a multilayered set of security features ready to help defend against sophisticated attacks of today and tomorrow.

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ComputerWorld
Oct 07, 2021

Apple gains traction as enterprise workplaces become hybrid
Fresh research once again shows the extent to which the move to hybrid working has boosted Apple adoption across the enterprise, proving that employees will opt for systems from the company when they can.

Given choice, most employees use Apple The research was made available by Kandji, one of a growing number of companies now offering device management of Apple hardware to enterprise clients. The data is based on a global survey of 300 IT decision makers conducted by Dimensional Research and confirms Apple's grasp on many enterprise hearts and minds.

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ComputerWorld
Oct 07, 2021

The Pixel 6's most important feature might be invisible
Twelve days and counting.

It's hard to believe, with as long as we've been talking about this topic, but Google's much anticipated Pixel 6 phone and its plus-sized sibling, the Pixel 6 Pro, are finally set to make themselves official. The new devices will emerge from Google's metaphorical womb a week from Tuesday — on October 19th, as Proud Mama Googleschmoop announced this week.

We've been thinking about the Pixel 6 phones for so long now that it almost feels like we know everything about 'em. But the phones' most significant advancement may be something we haven't yet encountered — and may never actually see, at least in any literal sense. In fact, the full scope and value of its presence might not become clear for some time yet, even after the Pixel 6 makes its way into our curiously moist person-paws.

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ComputerWorld
Oct 07, 2021

HP Wolf Security: A New Breed of Endpoint Security
As technology evolves, cybercriminals are more sophisticated, organised, and determined than ever. With constant changes in the workplace, how can you safeguard your PCs, printers and people from circling cyber predators? (hpwolfsecurity.computerworld.com)To read this article in full, please click here



ComputerWorld
Oct 07, 2021

Google Keep cheat sheet: How to get started
Google Keep lets you create notes and to-do lists that sync across your computer and phone or tablet. It's handy in a variety of ways: You can record voice memos, and Keep will transcribe them as text notes. You can include images in your notes, and if text is shown in an image, the image shows up in search results. You can create time- or location-triggered reminder notifications based on your notes. You can share your notes with other people and collaborate on them.To read this article in full, please click here

(Insider Story)

ComputerWorld
Oct 07, 2021

What's in the latest Firefox update? 93 improves SmartBlock, debuts sponsored search suggestions
Mozilla this week updated Firefox to version 93, which now blocks downloads over insecure connections, improves the browser's anti-tracking prowess and introduces Firefox Suggest, the newest way the company will try to earn revenue.

The organization's security engineers also patched seven vulnerabilities, four marked "High," Firefox's second-most-serious label. The majority of those vulnerabilities were in the "memory safety bugs" bucket, a category that covers a wide swath of memory corruption and memory leak flaws.

Firefox 93 can be downloaded for Windows, macOS, and Linux from Mozilla's site. Because Firefox updates in the background, most users need only launch (or relaunch) the browser to install the latest version. To manually update on Windows, pull up the menu under the three horizontal bars at the upper right, then click the help icon (the question mark within a circle). Choose "About Firefox." (On macOS, "About Firefox" can be found under the "Firefox" menu.) The resulting page or pop-up shows that the browser is already up to date or displays the upgrade process.

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ComputerWorld
Oct 07, 2021

Google now tells criminals when Chrome users are 'idle.' What could go wrong?
When Google released Chrome 94 for Android (and desktop), it slipped in some naughty capabilities via an API called Idle Detection.  

"The Idle Detection API notifies developers when a user is idle, indicating such things as lack of interaction with the keyboard, mouse, screen, activation of a screensaver, locking of the screen, or moving to a different screen. A developer-defined threshold triggers the notification," Google said in a blog post. "Applications that facilitate collaboration require more global signals about whether the user is idle than are provided by existing mechanisms that only consider a user's interaction with the application's own tab."

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ComputerWorld
Oct 06, 2021

What the iPhone 13 says about Apple's 2021 MacBook Pro
Apple frustrated most of us with mealy-mouthed comparisons and opaque speed benchmarks when it unveiled the iPhone 13 and its A15 Bionic chip. It seems the company could have made big claims, and the fact it didn't may be a Mac story.

A spark in the dark Think back to the announcement and you may recall Apple chose not to give us solid comparison data against the A14 Bionic chip, instead offering comparisons against a previous model of the device. So we had to try to guesstimate what the real performance improvements might be.

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ComputerWorld
Oct 06, 2021

What's new in Office 2021?
Two weeks after releasing Office LTSC 2021, the new non-subscription version of its office suite for enterprises, Microsoft has released Office 2021 for consumers, students, and small businesses. The enterprise and consumer Office 2021 versions have a similar set of new features. Before we get into those new features, though, let's look at how Microsoft has differentiated its subscription and non-subscription versions of Office.

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ComputerWorld
Oct 05, 2021

Microsoft lets Windows 11 loose on the world
Microsoft on Monday began releasing Windows 11 as one market after another rolled into Oct. 5, the day it had set as the launch date for the operating system upgrade.

Personal computers running Windows 10 that meet Microsoft's stricter-than-usual hardware requirements were immediately eligible for the free Windows 11 download. New devices with Windows 11 factory installed also went on sale.

[ Related: Windows 11 in-depth review: Windows 10 gets a nip and tuck ] "We're pumped to be launching Windows 11," Panos Panay, chief product officer of the Windows Devices group, wrote in a post to a company blog Monday. "The entire user experience brings you closer to what you love, empowers you to produce and inspires you to create." (Panay is well known for using the phrases, "I'm pumped" and "we're pumped.")

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ComputerWorld
Oct 05, 2021

Apple's Siri needs to become a 'bicycle for the mind'
It's time for a Siri redesign. I'm not talking about new search domains or new voices, but a fundamental revision of what the Apple voice assistant does and who it is for.

What could be Apple users need their products to do things. Designers, architects, entrepreneurs, videographers, statisticians, doctors, students, all kinds of creatives and knowledge workers, these people use their devices to get things done. Siri needs to help them with that.

I read all the criticisms made against Siri. Some seem overblown, but not all of them. The one thing that rings true is the notion that Siri attempts to deliver too much for too many people. There's the home automation Siri, the smart conversation Siri, the alternative UI Siri, the Siri that plays the wrong track and the Siri that never quite understands what you want it to do.

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ComputerWorld
Oct 05, 2021

Why return to the office if you're just Zooming all day anyway?
Many business owners insist that their workers will return to the office soon. Think again. Mega-commercial real estate broker Cushman & Wakefield admits, "No one is expecting workers to come into the office to primarily answer emails—that and any other heads-down tasks can be done anywhere."

This is not happening, Cushman & Wakefield argues, just because COVID-19 forced businesses to embrace working from home. It's a trend that's been building since 2005. The further along an area is in the knowledge and experience economy, the more likely it is to support remote work. For example, in 2019—before anyone knew anything much about pandemics—Austin, Texas had already seen 14.4% of its office workers doing their jobs remotely.

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ComputerWorld
Oct 05, 2021

Windows 11 in-depth review: Windows 10 gets a nip and tuck
More than six years after Microsoft launched Windows 10, Windows 11 is finally here. It's been one of the longest waits between operating system versions in Microsoft history. Has it been worth the wait?

More important, when (and if) you're offered the upgrade through Windows Update, should you take the leap?

I've put the operating system through its paces (with an eye to business use). Among the most significant changes I found are a smartly redesigned Start menu, tweaks to Search and Widgets, better integration with Teams (albeit for personal use, not business), enhanced security with TPM 2.0, and thoughtful fit and finish improvements throughout.

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ComputerWorld
Oct 04, 2021

Microsoft sets perpetual-license Office 2021 prices, reveals new-feature list
Microsoft has revealed the pricing of its perpetual-license versions of Office 2021 and listed the features and functionalities it lifted from Office 365 and dropped into the new pay-for-once suite.

Office 2021, which Microsoft will aim at consumers and very small businesses, is slated to launch Tuesday, Oct. 5. Last month, Microsoft debuted Office LTSC 2021, the acronym standing for "Long-Term Support Channel," as the perpetual-license Office for commercial and government customers. Unlike Office 2021, Office LTSC 2021 is not sold retail but is available only through volume licensing.

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ComputerWorld
Oct 04, 2021

How one coding error turned AirTags into perfect malware distributors
One of the more frightening facts about mobile IT in 2021 is that simplicity and convenience are far too tempting in small devices (think AppleWatch, AirTags, even rings that track health conditions, smart headphones, etc.). 

Compared with their laptop and desktop ancestors, they make it far more difficult to check that URLs are proper, that SPAM/malware texts/emails don't get opened and that emlpoyees follow the minimal cybersecurity precautions IT asks. In short, as convenience ramps up, so do security risks. (Confession: Even though I try to be ultra-vigilant with desktop emails, I do periodically — far more often than I should — drop my guard on a message coming through my AppleWatch.)

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ComputerWorld
Oct 04, 2021

BrandPost: Solving for the Impossible: AMD Delivers Uncompromising Performance and Battery Life
Whatever happens next, the new normal is officially hybrid. This shift in how we work is also impacting how businesses choose technology. Portability, once merely a "nice to have," is now essential. And, as users move between the office, home, and everywhere in-between, battery life matters more than ever. Maximum power efficiency ensures users can enjoy long battery life to stay connected, keep creating, and continue collaborating for longer before looking for a place to plug in.

These big changes are driven by more than just the need for mobility, but also because the kinds of tools and applications we depend on have evolved. Businesses have seen Zoom and other video communications tools go from being occasionally used to absolutely essential, and this has raised performance needs and expectations.

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ComputerWorld
Oct 04, 2021

How to make sense of Microsoft's upcoming mail security changes
With Microsoft about to shut off some versions of Outlook from access to Microsoft 365 and Outlook 365 services — that happens Nov. 1 — it's important to remember this isn't the only change coming for Outlook. A second change scheduled for next year may have a bigger impact on how you connect your email client — and may affect other email apps, too.

Because it could affect many users and businesses, Microsoft is giving everyone fair warning — a year in advance. On Oct. 1, 2022, Microsoft will be disabling basic authentication for its online mail services. This isn't the first time the company has warned us about this. It had planned to disable authentication earlier this year before realizing it couldn't do so without impacting businesses and users still struggling amid the pandemic. Hence, the delay.

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ComputerWorld
Oct 04, 2021

My first week with an iPhone 13 mini
I've been using a Product (Red) iPhone 13 mini for the past week. It manages to be small, highly portable, and pretty much uncompromised compared to larger models. Almost anything you can do with a larger iPhone, you can do with this device.

Who is it for? There's this trend among many writers to remain fixated on the high-end, but the majority of Apple's tens of millions of new smartphone purchasers don't look at devices like that. Yes, sales breakdowns favor the Pro devices (which provide the very best cameras), but there's a healthy market for all the company's devices.

To read this article in full, please click here



ComputerWorld
Oct 04, 2021

Android vs. iOS in the enterprise: IT now has a real choice
Ever since Apple introduced its mobile device management (MDM) protocol for managing devices in 2010, the iPhone has been the de facto standard in smartphones for businesses across every industry. The company held on to that position for a decade by providing a plethora of management capabilities, numerous ways to secure corporate conversations and data, the ability to separate personal and business content, and a way to monitor to ensure that every Apple device being used for business is in compliance with corporate requirements.To read this article in full, please click here

(Insider Story)

ComputerWorld
Oct 01, 2021

The case of the insecure printer
Hewlett Packard (HP) wants you to know that while you pay more up front when you buy genuine new HP ink cartridges, you'll "actually save you money in the long run." Yeah, right. I've been hearing that siren song from printer vendors since the 1980s.

I don't buy it. Neither do most printer owners. And neither do companies, whether they're buying printers (and ink) for the office or for newly-remote workers who've had to set up shop at home.

According to a 2019 Consumer Reports survey about printer use, the "most common complaint was the high cost and hassle of replacing ink cartridges — and that affected every inkjet brand in our survey."

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ComputerWorld
Oct 01, 2021

Varjo and a better approach to VR-based collaboration
Given how many of us who've had long business careers hate conference room meetings, it's fascinating how much effort is going on now to re-create them in virtul reality (VR). Granted, innnovation generally focuses first on emulating the known with new technology. Still, you'd think we'd recognize that the conference room meeting model has traditionally been more of a drag on productivity than a benefit. (And many of us long ago learned how to quietly work during those meetings, so they don't become  such a time-suck. 

Varjo, which currently has the top business-focused VR solution in the market, recently showcased (with partners Phiaro Corp. and LP-Research) a far better approach to focused collaboration.  While it's targeted at the automotive market, I think the idea has broader implications. This particular concept is a VR automobile that allows for virtual collaboration, creating a unique blend of physical and virtual attributes that can significantly speed up the automotive design process.

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ComputerWorld
Oct 01, 2021

Apple deepens its engagement in enterprise security
The switch to mobile and remote work exposed grim security realities for many companies during the pandemic, and this seems to be driving change at the very top of the tech tree. For example, Apple has joined the Cyber Readiness Institute (CRI) as a co-chair.

Apple takes a seat The Institute focuses on helping SMBs (small and mid-sized businesses) improve security practices by developing free resources to help them. This builds on the work platform providers already do to secure their platforms by educating and preparing enterprise customers with enhanced security awareness.

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ComputerWorld
Oct 01, 2021

Zoom's $14.7B acquisition bid for Five9 falls apart
Zoom's $14.7 billion bid to acquire Five9, announced on July 18, has been rejected by cloud-contact center company's shareholders.

In a statement yesterday, Five9 said the deal was "terminated by mutual agreement," and since the deal "did not receive the requisite number of votes to approve the merger" Five9 will continue to operate as a standalone company.

Zoom CEO Eric Yuan said in a statement that while the company had looked forward to the potential partnership, "financial discipline is foundational to our strategy." He said Zoom will continue to look for ways to boost value for shareholders and customers.

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ComputerWorld
Oct 01, 2021

Enterprise security addresses the work-from-home crowd
With 23% of office employees expecting to work primarily from home for the foreseeable future and another 16% planning to telecommute at least half of the time, according to a recent Hewlett-Packard report, home-based workers will be under increasing pressure to take responsibility for their own data security. Technology vendors are stepping up to the challenge.

There's plenty of advice out there about how to secure home networks, including this outstanding PC World roundup. If you use strong passwords on sensitive accounts, encrypt Wi-Fi traffic, keep your malware protection up to date, and back up to the cloud, you should be covered. But not everyone has the expertise or time to attend to all the details.

To read this article in full, please click here



ComputerWorld
Sep 30, 2021

Podcast: iPhone privacy settings still allow apps to track users, plus Android's privacy measures
Last week, The Washington Post revealed that, despite update app tracking transparency measures, iPhone apps continue to track users. This presents a serious privacy issue, since the type of data gathered about a user's device could be specific enough to identify individual iPhones. And worse yet, The Washington Post revealed that this tracking occurs even when users explicitly ask apps not to do so. Apple's iOS competitor, Android, also has app privacy measures in place. In Android 11, app permissions automatically reset if a user hasn't used an app within a few months. Computerworld executive editor Ken Mingis and Macworld executive editor Michael Simon join Juliet

ComputerWorld
Sep 30, 2021

Office 365: A guide to the updates
Office 365 and Microsoft 365 subscribers always have the latest version of Microsoft Office — currently Office 2019. They also get more frequent software updates than those who have purchased Office 2019 without a subscription, which means subscribers have access to the latest features, security patches and bug fixes. But it can be hard to keep track of the changes in each update and know when they're available. We're doing this for you, so you don't have to.

Following are summaries of the updates to Office 365/Microsoft 365 for Windows, with the latest releases shown first. We'll add info about new updates as they're rolled out.

Note: This story covers updates released to regular Office 365/Microsoft 365 for Windows subscribers. If you're a member of Microsoft's Office Insider preview program or want to get a sneak peek at upcoming features, see the company's "Release notes for Office for Windows Desktop (Beta builds)" page.

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ComputerWorld
Sep 30, 2021

Windows 11 Insider Previews: What's in the latest build?
Microsoft announced the upcoming release of Windows 11 in late June and is now releasing preview builds to some members of its Windows Insider program. The new operating system is scheduled to begin rolling out on October 5.

The Windows Insider program is divided into three channels:

The Dev Channel is where new features are introduced for initial testing, regardless of which Windows release they'll eventually end up in. This channel is best for technical users and developers, and builds in it may be unstable and buggy. In the Beta Channel, you'll get more polished features that will be deployed in the next major Windows release. This channel is best for early adopters, and Microsoft says your feedback in this channel will have the most impact. The Release Preview Channel typically doesn't see action until shortly before a new feature update is rolled out. It's meant for final testing of an upcoming release and is best for those who want the most stable builds. The Beta Channel is currently receiving previews for the initial Windows 11 release, while the Dev Channel is testing potential features for Windows 11 updates beyond the initial October 5 release. As of Sept. 9, commercial PCs in the Release Preview Channel can receive the commercial preview of the Oct. 5 Windows 11 release. (The Release Preview Channel is also receiving builds for the next Windows 10 feature update.)

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ComputerWorld
Sep 30, 2021

The Chrome shortcut sidebar you didn't know you needed
I'll admit it: I've found myself tempted to switch browsers more than a few times lately.

Let me offer up a little context on my near-transgressions: I've relied on Chrome for longer than I can remember at this point. Standard story, I know, right? But it's true: By and large, Chrome gives me everything I want in a browser and then some. We're very much in the comfortable marriage phase of our relationship: Sure, the initial thrill of the courtship might be gone, but we know each other inside and out now. And we've gained a level of trust, familiarity, and comfort that's tough to replicate.

Even so, every now and then, some alluring new thang comes along and flashes its fancy features in my direction. Maybe it's Microsoft Edge, with its enticingly unusual approach to putting tabs on the side of the screen instead of at the top. Maybe it's the appropriately named Sidekick — no, not the early T-Mobile phone that acted as a kind of future-predicting ancestor to Android, but the Chrome-competing desktop browser that tries to reimagine the browser window as a web-based work operating system of sorts. It arranges your tabs as apps in a persistent vertical sidebar, collects your notifications in a single streamlined place right alongside your web window, and adds in a smart search system that acts as a universal finder tool for all of your online stuff.

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ComputerWorld
Sep 30, 2021

Microsoft Teams gets Phone features, Operator Connect service
Microsoft added a raft of new Teams Phone features this week designed to make it easier to make calls from the collaboration app. The company also announced the full launch of Operator Connect service, which helps businesses connect Teams Phone to public switched telephone network (PSTN) operators.

Along with chat and video, audio calls remain an important component of Teams, and there are now 80 million monthly Teams Phone users, Microsoft said. (Teams, which launched in 2017, has a total of 250 million monthly active users, according to stats from July.)

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ComputerWorld
Sep 30, 2021

CIO Think Tank: Data and analytics at scale
The world is awash in data. So in almost every enterprise, the question looms: How can we scale data analytics to deliver the greatest possible value?

ComputerWorld
Sep 29, 2021

BrandPost: Going Beyond Backup: Acronis True Image is Now Acronis Cyber Protect Home Office
After nearly two decades, one of the most recognizable software brands is getting a new name. Acronis True Image, the leading personal cyber protection solution, is changing its name to Acronis Cyber Protect Home Office.

Changing the name of such a well-known product is never an easy decision for a business. Acronis True Image built a loyal following and substantial brand equity since its initial launch. A product's name should reflect what it offers to the customer, however, and Acronis' home use solution has evolved tremendously in the past 18 years.

Updating the name to Acronis Cyber Protect Home Office provides a better view into all of the capabilities available to individuals, families, freelancers, and IT professionals who rely on the solution.

To read this article in full, please click here



ComputerWorld
Sep 29, 2021

Apple makes a quiet transition to post-consumerism
The extent to which Apple CEO Tim Cook is guiding the company's transition to becoming a post-consumerist mass market product company should be a guide to others eyeing a similar evolution.

The world of change Think about it and the reasoning is clear. Talk from China in the last week has been of reduced energy availability as the country struggles to meet climate targets. World leaders will soon gather to sketch out what will hopefully (but probably not) be an effective global strategy to address climate change. Part of this will require changes in how things are manufactured, what they are made of, and how they are sold.

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ComputerWorld
Sep 29, 2021

Dropbox's 'Capture' feature embraces async video
Dropbox has created a video message tool that lets users record and send short clips to colleagues, one of three new features aimed at connecting distributed workers.

With Dropbox Capture, users record short films of up to five minutes using their webcam, with options to also record their screen, create a GIF, or send a voice message. The content, which is uploaded to the user's Dropbox account, can be sent to colleagues via a hyperlink and viewed or accessed on demand.

Dropbox Capture is another example of asynchronous communication, meaning messages are accessed whenever is convenient for the recipient. This contrasts with real-time video and voice meetings that require an instant response, and were heavily relied on as businesses adapted to the increase in remote work during the pandemic.

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ComputerWorld
Sep 29, 2021

Gmail vs. Outlook: Which works better for business?
Some people will tell you that social media, chat platforms, and videoconferencing have replaced email as the most important means of communication in the workplace. Don't believe them. Email remains the lifeblood of business and will do so into the foreseeable future.

ContactsTo read this article in full, please click here

(Insider Story)

ComputerWorld
Sep 29, 2021

Apple's latest right-to-repair trick is delightfully evil
The right-to-repair is a crucial enterprise IT issue, as it always has been. Whether that means using a large IT operation's team or one of the third-party repair providers that have been contracted to help, the demand that enterprises exclusively use one vendor to fix anything is abhorrent. And one can't mention abhorrent without mentioning Apple's repair history. 

I've always been impressed by how clever (evil?) Apple can get when trying to protect its repair revenue. With that ind mind, a new report from MacRumors doesn't disappoint. (The site picked up on a YouTube video from Phone Repair Guru detailing what's going on.)

To read this article in full, please click here



ComputerWorld
Sep 28, 2021

Chrome, Edge kick off faster release cadence; enterprises can skip versions
Google's Chrome and Microsoft's Edge began their every-four-weeks release cadence with the launch last week of version 94 of each browser.

Google released Chrome 94 on Sept. 21, while Microsoft issued Edge 94 three days later, on Sept. 24.

From those dates, Chrome and Edge will upgrade every four weeks. Chrome 95 and Edge 95, for example, will debut Oct. 19 and Oct. 21, respectively. There will be exceptions to that pace for holidays, however. For instance, Chrome 96, the final version of 2021, will release Nov. 16, and be followed by Chrome 97 on Jan. 4, 2022, a seven-week interval.

Google announced the then-upcoming change to a more frequent release schedule in early March; Microsoft quickly followed with news of its own several days later.

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ComputerWorld
Sep 28, 2021

Apple, 1Password, and Cloudflare all move to protect email
Apple's new Hide My Email feature, designed to protect users against phishing attacks and unwanted marketing spam, has swiftly become but one of a variety of options now available.

The river becomes a flood For a very long time, the daily ritual of checking email accounts has been one in which many of us must first delete the majority of messages received because our addresses have been sold all over the place. Spam filters help, but in my experience plenty gets through — and you can't easily tell who shared your address(es) in the first place.

Everyone is at it. Capturing and selling email addresses and data about people is a big business. Not only that, but most privacy and security breaches begin with phishing emails carrying suspect links and fraudulent requests for personal information.

To read this article in full, please click here



ComputerWorld
Sep 28, 2021

Bad boss! Get your nose out of employees' business
Do you know what I hate? I hate someone always watching me when I'm at work. I'm betting you do, too. In fact, I know of no one who likes having a boss spying on their work.

So, why in the world would you think this is a good idea? (Apparently, many of you do. As The Guardian recently reported, in April 2020 Google queries for "remote monitoring" were up 212% year on year; by April 2021, that had surged by another 243%.)

To read this article in full, please click here



ComputerWorld
Sep 28, 2021

On app tracking, both Android and iOS have to do better
Mobile app use continues to climb in enterprises worldwide, and it won't be long before almost all employee/contractor communications take place over mobile devices. That's why it's such a threat to security and compliance that mobile apps have extensive access to everything on a device — and few limitations on what those apps can share.

Apple argues that it's already doing something about this in iOS with its app tracking transparency push. But a report in The Washington Post last week undermines the company's promises. Why? Because Apple has been trusting app vendors to actually do what they agree to do. (No one could have foreseen that blowing up.)

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ComputerWorld
Sep 27, 2021

Apple puts a Map to the future on iPhone
Apple has begun rolling out its long-in-the-making augmented reality (AR) city guides, which use the camera and your iPhone's display to show you where you are going. It also shows part of the future Apple  sees for active uses of AR.

Through the looking glass, we see clearly The new AR guide is available in London, Los Angeles, New York City, and San Francisco. Now, I'm not terribly convinced that most people will feel particularly comfortable wriggling their $1,000 iPhones in the air while they weave their way through tourist spots. Though I'm sure there are some people out there who really hope they do (and they don't all work at Apple).

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ComputerWorld
Sep 27, 2021

Survey says! What my informal survey shows about Windows
Several weeks ago, I asked readers to answer 11 questions about Windows. More than 1,000 people submitted responses, and while the results aren't statistically valid, they do shed light on attitudes to Microsoft's operating system

What do users run? Not surprisingly, most respondents (74.75%) run some variation of Windows 10, with another 9.7% still on Windows 7. Linux was third, with 5.94%; "other" — a mixture of Windows 11, Windows XP, Chromebook, and even one Windows 98 user — had 4.55%. (I'm just hoping Windows 98 wasn't used to answer the online survey questions.) The Mac was next, with 1.98%, followed by a smattering of phone platforms.

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ComputerWorld
Sep 27, 2021

How to choose the best desktop-as-a-service solution
Thanks to the pandemic, working from home no longer languishes as a rare option for a few workers. It's mainstream business practice. Just ask Google, Facebook, Netflix, or the U.S. government: They're all either delaying office reopenings or shifting to remote or hybrid work.

With this work transformation, the desktop is also changing. Decades ago, we used dumb terminals attached to mainframes for corporate work. Then, 40 years ago, we moved to the PC. We still have PCs on our desks, but increasingly, we've been moving back to the centralized model.

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ComputerWorld
Sep 24, 2021

Windows 10 Insider Previews: A guide to the builds
Microsoft never sleeps. In addition to its steady releases of major and minor updates to the current version of Windows 10, the company frequently rolls out public preview builds to members of its Windows Insider Program, allowing them to test out — and even help shape — upcoming features.

Microsoft numbers Windows 10 releases using a YYH1/YYH2 format, with the YY standing for the last two numbers of the year and H1 or H2 referring to the first or second half of the year. So the most recent version of Windows is officially referred to as Windows 10 version 21H1, or the May 2021 Update. The next feature update, due in the fall of 2021, will be version 21H2.

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ComputerWorld
Sep 24, 2021

Apple needs to act against fake app-privacy promises
Apple will need to become more aggressive in how it polices the privacy promises developers make when selling apps in the App Store. What can enterprise users do to protect themselves and their users in the meantime?

What's the problem? Some developers continue to abuse the spirit of Apple's App Store Privacy rules. This extends to posting misleading information on App Privacy Labels, along with outright violation of promises not to track devices. Some developers continue to ignore do-not-track requests to exfiltrate device-tracking information.

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ComputerWorld
Sep 24, 2021

The problem with the subscription economy
If I hadn't decided to browse through the promotions tab in Gmail one day last week, I probably would have missed it: a receipt from PayPal for an $85 payment to the Apple App Store. The charge was unfamiliar, and the receipt contained little information, so I had to call Apple to resolve the mystery.

It turned out the fee was for a language-learning app my daughter had downloaded and forgotten to uninstall before its two-week free trial period expired. This situation is not uncommon; nearly half the consumers surveyed by CreditCards.com said they had signed up for free trials that automatically renewed without their knowledge.

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ComputerWorld
Sep 24, 2021

10 top file-sharing services: Dropbox, Box, Google Drive, OneDrive, and more
Back in the pre-cloud days, sharing files involved using file transfer protocol applications or else copying files to a disc and then mailing it or walking it over to a colleague (affectionately known as ‘sneakernet'). Emails could also be sent (and many people still use email as their main "file-sharing" option), but size limits on attachments and security concerns discouraged this practice.

Today's world of file sharing offers nearly endless options. Giants like Dropbox, Box, Google, Microsoft, and Apple, as well as smaller companies like MediaFire and Tresorit, all offer online cloud storage options that include file sharing, synchronization across multiple devices, and collaboration features. Once you have uploaded a file to one of these services, file-sharing is as easy as clicking a "share" button and then sending the link to a colleague via email. While most offer desktop and mobile applications, users can also upload, store, sync, and share files via a web browser.

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ComputerWorld
Sep 24, 2021

Microsoft's Surface Laptop Studio: The perfect Windows 11 laptop?
Disclosure:  Microsoft is a client of the author.

When the Microsoft Surface line was created, I thought then-Microsoft CEO Steve Ballmer was making the same mistake he made with Zune — and, in a way, he was. But at least with the Surface, it was a market he understood. The Surface did better, but was plagued by the lousy strategy of copying a competitor with a clone-like product. The first Surface tried too hard to be a better iPad, and the iPad itself wasn't the success the iPod and iPhone had been. 

[ Related: What enterprise needs to know about Windows 11 ] Typically, a better competitive strategy is to try to one-up a rival, not create a clone. This strategy has been demonstrated by Sun against IBM, Toyota against Ford and GM, Tesla against the existing car industry, and Apple with both the iPod and iPhone. 

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ComputerWorld
Sep 23, 2021

The evolution of Apple's iPhone
The iPhone, then and now The Evolution of the iPhone [cover]" data-license="IDG"/Image by IDG / Apple

The iPhone has come a long way since its arrival in 2007.

First iPhone The Evolution of the iPhone The Original iPhone" data-license="IDG"/Image by IDG / Apple

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ComputerWorld
Sep 23, 2021

Podcast: Folding phones: The future of mobile?
Bootcut jeans, butterfly clips and... flip phones? Y2K trends are back in a big way, and that includes Motorola Razr nostalgia. But of course, in 2021, the technology of yesteryear has gotten a huge makeover. Microsoft's recently announced Surface Duo 2 is the latest folding smartphone on the market. It joins a handful of other foldable phones from companies including Samsung, Huawei and, yes, even Motorola. Sure, these new folding phones are cool and gimmicky, but are they here to stay? Macworld executive editor Michael Simon and Computerworld executive editor Ken Mingis join Juliet to discuss how folding phones like the Microsoft Surface Duo 2 shape the future of mobile.

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ComputerWorld
Sep 23, 2021

Android's underappreciated upgrade advantage
Well, gang, it's that time of year again — time when a magical and revolutionary new iOS update is making its way into the world and everyone's talking about how Android's software upgrade standard is an embarrassment in comparison.

Now, look, you know me: I'm not gonna beat around the bush and tell you that the Android upgrade system is optimal — or even anything close to free from flaws. My annual Android Upgrade Report Card strips the situation of its velvety bathrobe and lays bare the cold, sobering truth, even when certain Android device-makers fight nail and tooth to convince us everything's peachy.

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ComputerWorld
Sep 23, 2021

Jamf survey: Employees will quit for platform choice
If your employees want to use iPhones and Macs, you really should let them. That's the main message today coming from a Vanson Bourne survey commissioned by Jamf.

Employee choice remains an HR issue The international survey asked 2,000 employees and 500 IT decision-makers how they felt about employee choice and the future of work. It found that as many as nine in 10 employees (89%) would take a pay cut to use their choice of device - and suggests that for many, the desire to have that choice may prompt them to seek work elsewhere.

Staff retention post-pandemic is critical. Microsoft recently warned that more than 40% of employees are considering leaving their jobs. In this context, anything that makes it easier to recruit or keep good people should be a key consideration. The Vanson Bourne data suggests choice schemes may help.

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ComputerWorld
Sep 23, 2021

How Windows 10 ends up a lot like Windows 7
Windows 10, originally pitched as a revolutionary break from Windows' past in how it was serviced, may well end its career in the next few years as a Windows 7 act-alike.

Yes, Windows 7 — the spitting image of "tradition" in Redmond's history of operating systems.

Enter Windows 11 The catalyst for the change to Windows 10 is its successor, Windows 11, slated to debut Oct. 5. Windows 11, which will have its own tweaked servicing model — one feature upgrade annually with 36 months of support due those running the Enterprise or Education SKUs — will replace the older Windows 10 as the repository of the new.

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