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Sep 21, 2023
Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products.
ServiceNow's new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator workflow application.
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Sep 20, 2023
Four years after it started life as a white paper, the UK government's controversial Online Safety Bill has finally passed through Parliament and is set to become law in the coming weeks.
The bill aims to keep websites and different types of internet-based services free of illegal and harmful material while defending freedom of expression. It applies to search engines; internet services that host user-generated content, such as social media platforms; online forums; some online games; and sites that publish or display pornographic content.
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Sep 20, 2023
Imagine running fleets of iPhones that alert you when unexpected security-related incidents take place, or when otherwise legitimate service requests arrive from devices at an unexpected time or location. Imagine management and security software that not only identified these kinds of anomalies but gave you useful advice to help remediate the problem.
This, and more, is the kind of protection Jamf hopes to deliver using generative AI tools.
Generative IT for Apple admins
Jamf believes generative AI can be a big benefit to tech support and IT admin, and talked about its efforts at the end of an extensive Jamf Nation User Conference (JNUC) keynote. Akash Kamath, the company's senior vice president, engineering, explained that just as the Mac made computing personal, genAI makes AI personal.
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Sep 15, 2023
Microsoft released 59 updates in its September Patch Tuesday release, with critical patches for Microsoft Office and Visual Studio, and continued the trend of including non-Microsoft applications in its update cycle. (Notepad is a notable addition, with Autodesk returning with a revised bulletin.) We've made "Patch Now" recommendations for Microsoft development platforms (Visual Studio) and Microsoft Word.
Unfortunately, updates for Microsoft Exchange Server have also returned, requiring server reboots this time, too.
The team at Readiness has created this infographic outlining the risks associated with each of the September updates.
To read this article in full, please click here
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Sep 08, 2023
Apple has pushed out an essential security update to defend against yet another attack by an out-of-control mercenary surveillance group.
Like a bad smell, NSO Group has clawed its way back into the spotlight with yet another unprincipled attack against free speech and citizens' rights, as revealed by Citizen Lab. The security researchers found this latest example of a sinister, yet egregious zero-click attack while checking the device of an "Individual employed by a Washington DC-based civil society organization with international offices."
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Sep 06, 2023
The UK government has conceded one of the more controversial parts of its Online Safety Bill, stating that the powers granted by the legislation will not be used to scan encrypted messaging apps for harmful content until it can be done in a targeted manner.
Companies will not be required to scan encrypted messages until it is "technically feasible and where technology has been accredited as meeting minimum standards of accuracy in detecting only child sexual abuse and exploitation content," said Stephen Parkinson, the Parliamentary Under-Secretary of State for Arts and Heritage, in a planned statement during the bill's third reading in the House of Lords on Wednesday afternoon.
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Sep 05, 2023
We're in the "iPhone moment" for generative AI, with every company rushing to figure out its strategy for dealing with this disruptive technology.
According to a KPMG survey conducted this June, 97% of US executives at large companies expect their organizations to be impacted highly by generative AI in the next 12 to 18 months, and 93% believe it will provide value to their business. Some 35% of companies have already started to deploy AI tools and solutions, while 83% say that they will increase their generative AI investments by at least 50% in the next six to twelve months.
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Aug 31, 2023
Apple deployments are accelerating across the global enterprise, so it's surprising that many organizations don't properly recognize that change. Even when companies put Macs, iPhones, and iPads in the hands of their employees, they are failing to manage these deployments. It's quite shocking.
That's the biggest take-away from the latest Jamf research, which warns that almost half of enterprises across Europe still don't have a formal Bring-Your-Own-Device (BYOD) policy in place. That's bad, as it means companies have no control over how employees connect and use corporate resources, creating a nice, soft attack surface for criminals and competitors alike.
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Aug 25, 2023
It looks as if people are at last waking up to a second extraordinarily dangerous requirement buried within a UK government bill designed to promote the nation as a surveillance state. It means bureaucrats can delay or prevent distribution of essential software updates, making every computer user far less secure.
A poor law
This incredibly damaging limitation is just one of the many bad ideas buried in the UKs latest piece of shoddy tech regulation, the Investigatory Powers Act. What makes the law doubly dangerous is that in the online world, you are only ever as secure as your least secure friend, which means UK businesses will likely suffer by being flagged as running insecure versions of operating systems.
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Aug 25, 2023
Apple is continuing its expansion of Managed Apple IDs for business customers, giving them increased access to iCloud services and Apple Continuity features. Companies get iCloud backup and new syncing options (particularly for passwords, passkeys, and other enterprise credentials) — along with access to business-friendly Continuity features such as Universal Control.
But they could also lead to increased data sprawl and siloing. Ironically, those issues are typically related to shadow IT, even though they're enterprise features. Let's look at what's going on and how enterprises can take advantage of these features and services without running into trouble.
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Aug 21, 2023
As a large number of companies continue to test and deploy generative artificial intelligence (genAI) tools, many are at risk of AI errors, malicious attacks, and running afoul of regulators — not to mention the potential exposure of sensitive data.
For example, in April, after Samsung's semiconductor division allowed engineers to use ChatGPT, workers using the platform leaked trade secrets on least three instances, according to published accounts. One employee pasted confidential source code into the chat to check for errors, while another worker shared code with ChatGPT and "requested code optimization."
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Aug 17, 2023
Fresh security research from Jamf Threat Labs may not reflect an active attack, but it does illustrate the layered complexity of today's threat environment.
When Airplane mode isn't Airplane mode
In brief, the researchers have figured out a proof of concept attack that tricks victims into thinking they are using Airplane Mode. However, in reality the attacker has put in place a fake version of that mode that looks normal but lets the attacker maintain access to the device.
This is by no means a straightforward attack and hasn't been seen in the wild. The exploit is complex and would require an attacker to successfully take control of the target device through a series of exploits, the research claims.
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Aug 17, 2023
When Zoom amended its terms of service earlier this month — a bid to make executives comfortable that it wouldn't use Zoom data to train generative AI models — it quickly stirred up a hornet's nest. So the company "revised" the terms of service, and left in place ways it can still get full access to user data.
Computerworld repeatedly reached out to Zoom without success to clarify what the changes really mean.
Editor's note: Shortly after this column was published, Zoom again changed its terms and conditions. We've added an update to the end of the story covering the latest changes.
Before I delve into the legalese — and Zoom's weasel words to falsely suggest it was not doing what it obviously was doing — let me raise a more critical question: Is there anyone in the video-call business not doing this? Microsoft? Google? Those are two firms that never met a dataset that they didn't love.
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Aug 17, 2023
Hidden in the basic infrastructure that runs the US military is a powerful piece of Windows-borne Chinese malware that can disrupt the communications systems, power grids, and water supplies at the military's bases around the world. One US congressional aide calls it a "ticking time bomb" that as The New York Times put it, "could give China the power to interrupt or slow American military deployments or resupply operations by cutting off power, water and communications to US military bases."
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Aug 17, 2023
Hidden in the basic infrastructure that runs the US military is a powerful piece of Windows-borne Chinese malware that can disrupt the communications systems, power grids, and water supplies at the military's bases around the world. One US congressional aide calls it a "ticking time bomb" that as The New York Times put it, "could give China the power to interrupt or slow American military deployments or resupply operations by cutting off power, water and communications to US military bases."
To read this article in full, please click here
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Aug 14, 2023
Head and hand motion data gathered from virtual reality (VR) headsets could be as effective at identifying individuals as fingerprints or face scans, research studies have shown, potentially compromising user privacy when interacting in immersive virtual environments.
Two recent studies by researchers at the University of California, Berkeley, showed how data gathered by VR headsets could be used to identify individuals with a high level of accuracy, and potentially reveal a host of personal attributes, including height, weight, age, and even marital status, according to a Bloomberg report Thursday.
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Aug 11, 2023
With its August Patch Tuesday release, Microsoft pushed out 90 updates for the Windows and Office platforms. The latest fixes include another update for Microsoft Exchange (along with with a warning about failed updates to Exchange Server 2016 and 2019) and a "Patch Now" recommendation from us for Office.
The team at Application Readiness has crafted this useful infographic outlining the risks associated with each of the updates for this month.
To read this article in full, please click here
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Aug 11, 2023
When Zoom amended its terms of service earlier this month — a bid to make executives comfortable that it wouldn't use Zoom data to train generative AI models — it quickly stirred up a hornet's nest. So the company "revised" the terms of service, and left in place ways it can still get full access to user data.
(Computerworld repeatedly reached out to Zoom without success to clarify what the changes really mean.)
Before I delve into the legalese — and Zoom's weasel words to falsely suggest it was not doing what it obviously was doing — let me raise a more critical question: Is there anyone in the video-call business not doing this? Microsoft? Google? Those are two firms that never met a dataset that they didn't love.
To read this article in full, please click here
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Aug 10, 2023
Artificial intelligence (AI) is already having a significant effect on businesses and organizations across a variety of industries, even as many businesses are still just kicking the tires on the technology.
Those that have fully adopted AI claim a 35% increase in innovation and a 33% increase in sustainability over the past three years, according to research firm IDC. Customer and employee retention has also been reported as improving by 32% after investing in AI.
To read this article in full, please click here
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Aug 08, 2023
A UK research team based at Durham University has identified an exploit that could allow attackers to figure out what you type on your MacBook Pro — based on the sound each keyboard tap makes.
These kinds of attacks aren't particularly new. The researchers found research dating back to the 1950s into using acoustics to identify what people write. They also note that the first paper detailing use of such an attack surface was written for the US National Security Agency (NSA) in 1972, prompting speculation such attacks may already be in place.
"(The) governmental origin of AS- CAs creates speculation that such an attack may already be possible on modern devices, but remains classified," the researchers wrote.
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Aug 07, 2023
As Microsoft revealed tidbits of its post-mortem investigation into a Chinese attack against US government agencies via Microsoft, two details stand out: the company violated its own policy and did not store security keys within a Hardware Security Module (HSM) — and the keys were successfully used by attackers even though they had expired years earlier.
This is simply the latest example of Microsoft quietly cutting corners on cybersecurity and then only telling anyone when it gets caught.
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Aug 02, 2023
UK intelligence agencies are campaigning for the government to weaken surveillance laws, arguing that the current safeguards limit their ability to train AI models due to the large amount of personal data required.
GCHQ, MI5, and MI6 have been increasingly using AI technologies to analyze data sets, including bulk personal data sets (BPDs), which can often contain sensitive information about people not of interest to the security services.
Currently, a judge has to approve the examination and retention of BPDs, a process that intelligence agencies have described as "disproportionately burdensome" when applied to "publicly available datasets, specifically those containing data in respect of which the subject has little or no reasonable expectation of privacy."
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Jul 31, 2023
Keith Sonderling, commissioner of the US Equal Employment Opportunity Commission (EEOC), has for years been sounding the alarm about the potential for artificial intelligence (AI) to run afoul of federal anti-discrimination laws such as the Civil Rights Act of 1964.
It was not until the advent of ChatGPT, Bard, and other popular generative AI tools, however, that local, state and national lawmakers began taking notice — and companies became aware of the pitfalls posed by a technology that can automate efficiencies in the business process.
Instead of speeches he'd typically make to groups of chief human resource officers or labor employment lawyers, Sonderling has found himself in recent months talking more and more about AI. His focus has been on how companies can stay compliant as they hand over more of the responsibility for hiring and other aspects of corporate HR to algorithms that are vastly faster and capable of parsing thousands of resumes in seconds.
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Jul 31, 2023
Keith Sonderling, commissioner of the US Equal Employment Opportunity Commission (EEOC), has for years been sounding the alarm about the potential for artificial intelligence (AI) to run afoul of federal anti-discrimination laws such as the Civil Rights Act of 1964.
It was not until the advent of ChatGPT, Bard, and other popular generative AI tools, however, that local, state and national lawmakers began taking notice — and companies became aware of the pitfalls posed by a technology that can automate efficiencies in the business process.
Instead of speeches he'd typically make to groups of chief human resource officers or labor employment lawyers, Sonderling has found himself in recent months talking more and more about AI. His focus has been on how companies can stay compliant as they hand over more of the responsibility for hiring and other aspects of corporate HR to algorithms that are vastly faster and capable of parsing thousands of resumes in seconds.
To read this article in full, please click here
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Jul 28, 2023
Apple is at war with device fingerprinting — the use of fragments of unique device-specific information to track users online. This fall, it will put in place yet another important limitation to prevent unauthorized use of this kind of tech.
Apple at WWDC 2023 announced a new initiative designed to make apps that do track users more obvious while giving users additional transparency into such use. Now it has told developers a little more about how this will work in practice.
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Jul 26, 2023
Perhaps Steve Jobs was right to limit the amount of time he let his children use iPhones and iPads — a tradition Apple maintains with its Screen Time tool, which lets parents set limits on device use. Now, an extensive UNESCO report suggests that letting kids spend too much time on these devices can be bad for them.
Baked in inequality and lack of social skills
That's the headline claim, but there's a lot more to the report in terms of exploring data privacy, misuse of tech, and failed digital transformation experiments.
To read this article in full, please click here
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Jul 21, 2023
New UK government surveillance laws are so over-reaching that tech companies can't possibly meet all of their requirements, according to Apple, which argues the measures will make the online world far less safe.
Apple, WhatsApp, Meta all threaten to quit UK messaging
The UK Home Office is pushing proposals to extend the Investigatory Powers Act (IPA) with a range of proposals that effectively require messaging providers such as Apple, WhatsApp, or Meta to install backdoors into their services. All three services are now threatening to withdraw messaging apps from the UK market if the changes move forward.
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Jul 20, 2023
Fifteen years ago, if you entered an emergency room a thousand miles from home, the ER doctors would not have had access to potentially lifesaving information in your medical records, such as your allergies or a list of drugs you were taking. Only 10% of US hospitals had electronic health record (EHR) systems, and health record requests were typically sent in paper form by mail or fax machine. Then the federal government stepped in, providing billions of dollars in EHR incentives to help hospitals get online.
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Jul 18, 2023
Data encryption is threatened by government forces who haven't yet recognized that without personal security, you cannot have enterprise security. Because attackers will exploit any available weakness to undermine protection — and if your people or your customers aren't secure, neither is your business.
Get with the data
Attackers will always go where the money is. They will spend lots of it to mount attacks. They will delve deeper, and if they're spending money, they also have the necessary resources to investigate absolutely anyone they can identify as a potential target.
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Jul 14, 2023
With this month's Patch Tuesday update, Microsoft addressed 130 security vulnerabilities, published two advisories, and included four major CVE revisions. We also have four zero-days to manage for Windows (CVE-2023-32046, CVE-2023-32049, CVE-2023-36874 and CVE-2023-36884), bringing the Windows platform into a "patch now" schedule.
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Jul 13, 2023
Google has announced it is making its Bard chatbot available in the EU and Brazil, five months after the company opened it up for early access. To date, residents in EU countries have been unable to access the company's ChatGPT rival due to issues surrounding data privacy concerns.
In addition to making Bard more widely available, Google has also introduced a host of new features including text-to-speech capabilities, shareable Bard conversation links, Google Lens compatibility, and the ability to customize Bard responses — for example, adjusting for tone and style.
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Jul 12, 2023
Nine months after US President Joe Biden signed an executive order that updated rules for the transfer of data between the US and the EU, the European Commission this week ratified the EU-US Data Privacy Framework. Industry experts, however, say it will be challenged at the European Court of Justice (CJEU), and stands a good chance of being struck down.
The move comes three years after the CJEU shut down the previous EU-US data sharing agreement, known as Privacy Shield, on grounds that the US doesn't provide adequate protection for personal data, particularly in relation to state surveillance. In 2015, a previous attempt to forge a data sharing pact, dubbed Safe Harbor, was also struck down by the CJEU.
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Jul 11, 2023
Apple on Monday distributed its latest Rapid Security Response update to iPhones, iPads, and Macs, rolling out an important security patch to protect devices against a recently identified attack Apple says is already in active use.
"Apple is aware of a report that this issue may have been actively exploited," the company said in its security note.
That's bad, as it means someone somewhere has already been attacked using this vulnerability. The patch repairs a flaw found in WebKit in which processing web content could lead to arbitrary code execution.
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Jul 11, 2023
Apple on Monday distributed its latest Rapid Security Response update to iPhones, iPads, and Macs, rolling out an important security patch to protect devices against a recently identified attack Apple says is already in active use.
"Apple is aware of a report that this issue may have been actively exploited," the company said in its security note.
That's bad, as it means someone somewhere has already been attacked using this vulnerability. The patch repairs a flaw found in WebKit in which processing web content could lead to arbitrary code execution.
To read this article in full, please click here
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Jul 11, 2023
Before the pandemic, the business world took for granted that the vast majority of knowledge workers would be working in corporate offices most of the time. In the post-pandemic world, however, many employees can work from anywhere, at any time, and on any device with an internet connection.
When COVID-19 work-at-home mandates took effect around the world in early 2020, organizations rushed to adopt online collaboration tools. With capabilities ranging from voice- and videoconferencing to document co-authoring and project tracking, these tools helped teams communicate, work together, and share updates on various projects and initiatives from home or anywhere else.
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Jul 07, 2023
OpenAI is opening a new alignment research division, focused on developing training techniques to stop superintelligent AI — artificial intelligence that could outthink humans and become misaligned with humans ethics — from causing serious harm.
"Currently, we don't have a solution for steering or controlling a potentially superintelligent AI, and preventing it from going rogue," Jan Leike and Ilya Sutskever wrote in a blog post for OpenAI, the company behind the most well-known generative AI large language model, ChatGPT. They added that although superintelligence might seem far off, some experts believe it could arrive this decade.
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Jul 07, 2023
Lawyers and C-suite leaders have the same basic mission: protect the enterprise from bad actors who want to do harm. But they often often approach the job in such polar opposite ways that they wind up fighting each other instead of working together.
A new academic report on the topic from researchers at the University of Edinburgh, the University of Innsbruck, Tufts University and the University of Minnesota tried to document how stark those differences have become.
"Cyber insurance sends work to a small number of [incident response] firms, drives down the fees paid and appoints lawyers to direct technical investigators," the report noted. "Lawyers, when directing incident response often introduce legalistic contractual and communication steps that slow down incident response, advise IR practitioners not to write down remediation steps or to produce formal reports and restrict access to any documents produced."
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Jun 28, 2023
Apple has raised its voice against a UK law that will dramatically undermine secure commerce and trust online, warning it could put UK citizens at risk.
And Apple is not alone. More than 80 civil society organizations, academics, and experts from 23 nations have warned against the UK government's decision, which would turn the UK into the first democracy to require routine surveillance of people's private chats.
The current UK government's Online Safety Bill includes the power to force encrypted messaging tools such as WhatsApp, Signal, and iMessage to scan messages.
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Jun 20, 2023
I've tracked Microsoft's Windows patches for years and closely watched all of the changes the company has made. I remember when you had to install updates in a certain order — and watch for which one had to be installed first. I remember the arrival of automated patching using Software Update Services (later called Windows Server Update Services). I've seen how we went from a system where each vulnerability was patched individually to what we now have: cumulative patching.
The ideal patch is self-contained. Install, reboot, get back to your work. It causes no side effects. It protects the operating system. And you forget about it because it does what it's supposed to do.
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Jun 19, 2023
Microsoft has confirmed that recent outages to its popular services, including Outlook, Teams, OneDrive, and cloud computing platform Azure, were caused by a DDoS attack by a threat actor that the company tracks as Storm-1359.
Also known as Anonymous Sudan, Storm-1359 was first detected in January, targeting organizations and government agencies with DDoS attacks and efforts to exfiltrate data. The threat actor was initially assumed to be a "hacktivist" group protesting a controversial outfit at the Melbourne Fashion Week but has since been linked to the Russian state, according to several media reports.
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Jun 19, 2023
Last week at WWDC, Apple introduced new capabilities related to Managed Apple IDs and to user identity overall.
Managed Apple IDs have been around for some time. They handle many of the same tasks as personal Apple IDs, but are owned by an organization rather than the end user and are typically created alongside a user's enterprise identity through federated authentication with a company's identity provider.
Managed IDs allow a user to activate and use an Apple device — whether company owned or personal BYOD— and create a business profile on employee devices. Additionally, they provide Apple services including some core iCloud functionality such as backing up the work-related content on the device and syncing app data from Mail, Calendar, Contacts, and Notes. They also allow IT to manage what resources and devices a user can access, reset passwords, and help with Apple device management.
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Jun 16, 2023
Microsoft released 73 updates to its Windows, Office, and Visual Studio platforms on Patch Tuesday, with many of them dealing with core, but not urgent, security vulnerabilities. That's a welcome respite from the previous six months of urgent zero-days and public disclosures. With that in mind, the Readiness testing team suggests a focus on printing and backup/recovery processes to make sure they're not affected by this update cycle.
For the first time, we see a (non-Adobe) third-party vendor added to a Patch Tuesday release, with three minor plugin updates to Visual Studio for AutoDesk. Expect to see more such vendors added to Microsoft's updates in the near future. The team at Readiness has created a useful infographic that outlines the risks associated with each of the updates.
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Jun 15, 2023
In a world that needs Apple's recently-improved Lockdown Mode to protect good people against bad ones, high-risk individuals should consider using physical security keys to protect their Apple ID.
What are Security Keys and what do they do?
Security keys are small devices that look a little like thumb drives. Apple at WWDC 2020 confirmed plans to support FIDO authentication beginning with iOS 14 and macOS 11; now, with the release of iOS 16.3, iPadOS 16.3, and macOS Ventura 13.2, Apple lets you use them to verify your Apple ID, replacing a passcode. They become one of the two forms of identification you require with two-factor authentication (2FA).
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Jun 08, 2023
Vision Pro, Apple Silicon, Macs, new enterprise tools — and privacy protection were all among the many WWDC announcements Apple made this week.
Introducing these protections, Craig Federighi, Apple's senior vice president for software engineering said: "We are focused on keeping our users in the driver's seat when it comes to their data by continuing to provide industry-leading privacy features and the best data security in the world.
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Jun 07, 2023
Cisco is adding new generative AI capabilities to its Webex collaboration platform, aimed at increasing productivity through automated meeting and conversation summaries.
The new offerings, announced at the Cisco Live! customer event in Las Vegas on Wednesday, include summarization capabilities that allow users to catch up on missed meetings or focus on the most important action items from a call. The capabilities also extend to Cisco's asynchronous Vidcast tool and the Webex Contact Center.
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Jun 05, 2023
Ever since generative AI exploded into public consciousness with the launch of ChatGPT at the end of last year, calls to regulate the technology to stop it from causing undue harm have risen to fever pitch around the world. The stakes are high — just last week, technology leaders signed an open public letter saying that if government officials get it wrong, the consequence could be the extinction of the human race.
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May 30, 2023
Hundreds of tech industry leaders, academics, and others public figures signed an open letter warning that artificial intelligence (AI) evolution could lead to an extinction event and saying that controlling the tech should be a top global priority.
"Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war," read the statement published by San Francisco-based Center for AI Safety.
The brief statement in the letter reads almost like a mea culpa for the technology about which its creators are now joining together to warn the world.
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May 26, 2023
OpenAI shipped its ChatGPT app for iPads and iPhones just a week ago, but it has already become one of the most popular applications in the last two years, with over half a million downloads in the first six days. That's a real achievement, but also a challenge — that's half a million potential data vulnerabilities.
Not to rest on its laurels, this year's favorite smart assistant (so far) is now also available in 41 additional nations. There's little doubt that this has been one of the most successful software/service introductions of all time, but that doesn't change the inherent risk of these technologies.
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May 24, 2023
Enterprise admins handling fleets of Macs take note: there's a new security management tool from Apple device management firm Addigy.
The MDM Watchdog Utility monitors the MDM framework on devices and automatically forces software patches to be installed if they're not already in place. This is designed to help solve a specific problem in which some (not all) managed Macs do not properly install Apple's Rapid Security Response updates.
When security isn't
In today's fast-moving threat environment, Apple has introduced Rapid Security Response (RSR) as a key front line against new threats. The defense is intended to be distributed and installed across Apple's platforms as swiftly as possible once new threats are identified. The idea is that by expediting distribution and making installation a quicker process, it will be easier to maintain security across Mac fleets. That's important as the scale of Apple deployments grows and enterprises move to support employee choice.
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May 23, 2023
Well, that was fast.
Just under two years after splashing into the world with all sorts of provocative promises, a search startup that was set on convincing people to pay for a privacy-centric Google alternative is shutting its doors.
Neeva, founded by a pair of former Google executives and the subject of intense fascination within the tech universe, quietly announced over the weekend that its service will be winding down next week. From the announcement:
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May 22, 2023
Leaders of the Group of Seven (G7) nations on Saturday called for the creation of technical standards to keep artificial intelligence (AI) in check, saying AI has outpaced oversight for safety and security.
Meeting in Hiroshima, Japan, the leaders said nations must come together on a common vision and goal of trustworthy AI, even while those solutions may vary. But any solution for digital technologies such as AI should be "in line with our shared democratic values," they said in a statement.
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May 22, 2023
The Irish Data Protection Commission has levied a record-breaking fine against Facebook's parent company, Meta, for transferring data to the US without data privacy safeguards.
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May 22, 2023
Apple's big developer event is approaching, and it looks as if the company will press home its message on privacy as it begins to seed support for the AR operating systems it's now expected to announce there.
Apple wants to get you updating
As of now, the Worldwide Developer Conference (WWDC) starting June 5 seems set to see Apple introduce its first mixed reality glasses, likely called RealityPro. These will be accompanied by an operating system that recent patent filings suggest will be called xrOS or xrProOS. The event will also see Apple introduce new iterations of its other operating systems, which developers will be able to work with soon after the show.
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May 22, 2023
A network security review of Micron products sold in China has revealed that these products pose a significant security risk to the country's key information infrastructure supply chain, according to the Cyberspace Affairs Commission of China.
Micron is a US memory chip giant that produces computer memory and computer data storage including dynamic random-access memory, flash memory, and USB flash drives. The Chinese authorities have not mentioned which Micron products are banned, what kind of security risk they pose, nor what would happen to existing Micron products that are already in use.
"The review found that Micron's products have more serious cybersecurity problems and pose significant security risks to China's critical information infrastructure supply chain, affecting China's national security," according to a machine translation of a Cyberspace Affairs Commission of China statement.
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May 22, 2023
The fax — that 1940s technology that exploded in the 1980s and operates by copying an image and transmitting it through squeaks and squawks over a phone line — is still used by a large majority of healthcare providers, insurance payers, and pharmacies.
And it's simply not going away anytime soon.
As recently as 2019, seven in 10 hospitals were still relying on fax machines and phone lines to transfer and retrieve patient records or order prescriptions, according to the latest figures from the Office of the National Coordinator for Health Information Technology (ONC). The agency believes there's been progress since then, but maintains that fax machines remain the most prevalent form of communication for transmitting care records and prescriptions.
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May 19, 2023
Reflecting warnings given earlier, Apple is now among the growing number of businesses banning employees from using OpenAI's ChatGPT and other similar cloud-based generative AI services in a bid to protect data confidentiality. The Wall Street Journal reports that Apple has also barred staff from using GitHub's Copilot tool, which some developers use to help write software.
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May 18, 2023
You might not know it from all the panic-inducing headlines out there, but Android is actually packed with practical and powerful security options. Some are activated by default and protecting you whether you realize it or not, while others are more out of the way but equally deserving of your attention.
So stop wasting your time worrying about the overhyped Android malware monster du jour and instead take a moment to look through these far more meaningful Android settings — ranging from core system-level elements to some more advanced and easily overlooked options.
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May 16, 2023
There are vital national interests in advancing artificial intelligence (AI) to streamline public services and automate mundane tasks performed by government employees. But the government lacks in both IT talent and systems to support those efforts.
"The federal government as a whole continues to face barriers in hiring, managing, and retaining staff with advanced technical skills — the very skills needed to design, develop, deploy, and monitor AI systems," said Taka Ariga, chief data scientist at the US Government Accountability Office.
Daniel Ho, associate director for Institute for Human-Centered Artificial Intelligence (HAI) at Stanford University, agreed, saying that by one estimate the federal government would need to hire about 40,000 IT workers to address cybersecurity issues posed by AI.
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May 16, 2023
With Google's I/O announcement expo now firmly in the rearview mirror, it's time for us to enter the inevitable next phase of any tech-tinted revelation — and that's the careful contemplation of everything we've just experienced.
It's my favorite phase of all, personally, as it lets us really dive in and analyze everything with a fine-toothed comb to uncover all the subtle significance that isn't always apparent on the surface.
And this year, my goodness, is there some splendid stuff to pore over.
Specific to the realm of Android, the sharp-eyed gumshoes over at 9to5Google noticed that this year's under-development new Android version, Android 14, was mentioned by name only one time during the entire 2,000-hour Google I/O keynote.
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May 11, 2023
In it's May update, Microsoft addressed 51 vulnerabilities in Windows, Microsoft Office, and Visual Studio. And with three zero-day flaws to urgently address in Windows (CVE-2023-24932, CVE-2023-29325 and CVE-2023-29336), the focus this month needs to be on rapidly updating both Windows and Microsoft Office. Both platforms get our "Patch Now" recommendation.
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May 10, 2023
Apple co-founder Steve Wozniak has been touring the media to discuss the perils of generative artificial intelligence (AI), warning people to be wary of its negative impacts. Speaking to both the BBC and Fox News, he stressed that AI can misuse personal data, and raised concerns it could help scammers generate even more effective scams, from identity fraud to phishing to cracking passwords and beyond.
AI puts a spammer in the works
"We're getting hit with so much spam, things trying to take over our accounts and our passwords, trying to trick us into them," he said.
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May 09, 2023
Core business centers in large and small cities throughout the US are suffering the effects of hybrid- and remote-work policies, which has led to a 20% to 40% reduction in office space use, according to global management consulting firm McKinsey & Company.
The switch to primarily remote work at the start of the COVID pandemic in March 2020 left downtowns largely empty. Since then, commercial areas have seen a slow, but steady, return to the office, with average office occupancy hitting 50% of pre-pandemic levels this past March, according to commercial real estate services firm CBRE Group.
But that's enough to offset sizeable drops in the value of office space, and the need to re-think what an "office" now is. In San Francisco, for example, an office building worth $300 million before the pandemic could now be worth just $60 million, an 80% loss in value. Nearly 30% of downtown office space is vacant, according to CBRE.
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May 04, 2023
Still signing into your Google account by tapping out an actual password? That's, like, so 2022.
Now, don't get me wrong: The tried-and-true password is perfectly fine, especially if you're using it in conjunction with two-factor authentication. But particularly for something as important as your Google account, you want to have the most effective security imaginable to keep all your personal and/or company info safe.
And starting this week, you've got a much better way to go about that.
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May 03, 2023
The screenshots included an image of a meeting that was held by the company to discuss the response to the recent cybersecurity incident.
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May 02, 2023
Speakers ranging from artificial intelligence (AI) developers to law firms grappled this week with questions about the efficacy and ethics of AI during MIT Technology Review's EmTech Digital conference. Among those who had a somewhat alarmist view of the technology (and regulatory efforts to rein it in) was Tom Siebel, CEO C3 AI and founder of CRM vendor Siebel Systems.
Siebel was on hand to talk about how businesses can prepare for an incoming wave of AI regulations, but in his comments Tuesday he touched on various facets of the debate of generative AI, including the ethics of using it, how it could evolve, and why it could be dangerous.
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May 02, 2023
The days when people can be abusively tracked using devices such as Apple's AirTags may be numbered; both Apple and Google today jointly announced work on a new standard that will prevent this from happening and hinted that Android users will soon be able to tell whether they're being tracked by an AirTag.
Got to stop tracker abuse
The two companies say they have been working on a new industry specification to help prevent Bluetooth location-tracking devices being used to track people without permission. They also seem to have the industry behind them, as Samsung, Tile, Chipolo, eufy Security, and Pebblebee have all expressed support for the draft specification, which has been filed with the Internet Engineering Task Force (IETF).
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May 02, 2023
Samsung has reportedly issued a memo prohibiting the use of generative AI systems like ChatGPT to prevent the upload of sensitive company data on external servers.
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May 02, 2023
When Apple CEO Tim Cook in 2016 warned of a cybersecurity war, he was specifically discussing the pressure Apple then faced to create back doors on its platforms so law enforcement could snoop on users.
He was championing encryption and opposing the creation of designer vulnerabilities that can be exploited by any entity that knows they exist. Since then, we've seen a cancerous tumult of surveillance as a service that companies such as the NSO Group break out, each of them using the kind of hard-to-find flaws governments may insist on platform providers creating.
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May 02, 2023
Let me just preface this by saying: No, the saga we're about to dive into isn't in any way related to April Fools' — as far as I can tell, anyway. After all, we're at the start of May.
And yet, one of Android's best-known phone-makers is putting out a new device with such eye-rollingly off-the-mark claims, I can't help but wonder if maybe they got mixed up on months and meant this to be a joke. It's so hilariously and obviously ironic, I'm just not sure what else to make of it.
So here it is: Motorola's got a new business-aimed Android phone called the Motorola ThinkPhone. It's the first time the company — which has been owned by Lenovo since 2014, when Google broke our hearts and pawned the brand off after a glorious 20 months of control — is bringing a classic Lenovo name into the Motorola and Android arena this prominently.
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May 02, 2023
The White House Office of Science and Technology Policy (OSTP) would soon be releasing a public request for information (RFI) to learn more about the automated tools employers use to surveil, monitor, evaluate, and manage workers, OSTP announced on Monday.
"Employers are increasingly investing in technologies that monitor and track workers, and making workplace decisions based on that information," the blog released on Monday said, adding that while these technologies can benefit both workers and employers in some cases, they can also create serious risks to workers.
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May 01, 2023
As the debate rages about how much IT admins and CISOs should use generative AI — especially for coding — SailPoint CISO Rex Booth sees far more danger than benefit, especially given the industry's less-than-stellar history of making the right security decisions.
Google has already decided to publicly leverage generative AI in its searches, a move that is freaking out a wide range of AI specialists, including a senior manager of AI at Google itself.
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May 01, 2023
OpenAI has relaunched ChatGPT in Italy after making changes requested by the country's data privacy regulator.
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May 01, 2023
A proposed set of rules by the European Union would, among other things. require makers of generative AI tools such as ChatGPT,to publicize any copyrighted material used by the technology platforms to create content of any kind.
A new draft of European Parliament's legislation, a copy of which was attained by The Wall Street Journal, would allow the original creators of content used by generative AI applications to share in any profits that result.
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May 01, 2023
A proposed set of rules by the European Union would, among other things. require makers of generative AI tools such as ChatGPT,to publicize any copyrighted material used by the technology platforms to create content of any kind.
A new draft of European Parliament's legislation, a copy of which was attained by The Wall Street Journal, would allow the original creators of content used by generative AI applications to share in any profits that result.
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Apr 26, 2023
OpenAI, the Microsoft-backed firm behind the groundbreaking ChatGPT generative AI system, announced this week that it would allow users to turn off the chat history feature for its flagship chatbot, in what's being seen as a partial answer to critics concerned about the security of data provided to ChatGPT.
The "history disabled" feature means that conversations marked as such won't be used to train OpenAI's underlying models, and won't be displayed in the history sidebar. They will still be stored on the company's servers, but will only be reviewed on an as-needed basis for abuse, and will be deleted after 30 days.
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Apr 24, 2023
The Apple-focused enterprise solutions provider ecosystem is growing apace to match the rapidly expanding need of enterprise IT. Jamf recently introduced a new anti-spyware solution for high-value targets. Today, competitor Kandji officially introduced its Endpoint Detection & Response (EDR)) solution, which aims to fight malware on the Mac.
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Apr 24, 2023
The use of invasive monitoring software that tracks employee productivity is unlikely to be popular with workers — and it turns out IT staffers aren't keen on deploying the technology either.
In fact, many IT workers are apparently willing to defy company policy and help colleagues find workarounds to avoid being spied on by the boss. That's according to a survey of 500 IT managers and 500 non-manager IT workers in the US conducted by Wakefield Research on behalf of digital employee experience software vendor 1E. The survey results were made public last week.
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Apr 21, 2023
Newton's Third Law of motion argues that for every action there is an equal and opposite reaction. With that in mind, it's no surprise that the Apple ecosystem is fighting back in a big way against the mercenary spyware companies that have made headlines recently.
Improving situational awareness
Few people in tech sit comfortably with NSO Group and others in their attacks against journalists, human rights advocates, and high-value targets on behalf of repressive governments. They know that these technologies tend to proliferate, which is why most firms are now engaged in finding new ways to fight back.
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Apr 21, 2023
There's no doubt generative AI models such as ChatGTP, BingChat, or GoogleBard can deliver massive efficiency benefits — but they bring with them major cybersecurity and privacy concerns along with accuracy worries.
It's already known that these programs — especially ChatGTP itself — make up facts and repeatedly lie. Far more troubling, no one seems to understand why and how these lies, coyly dubbed "hallucinations," are happening.
In a recent 60 Minutes interview, Google CEO Sundar Pichai explained: "There is an aspect of this which we call — all of us in the field — call it as a ‘black box.' You don't fully understand. And you can't quite tell why it said this."
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Apr 20, 2023
Google today rolled out several new features for enterprise users of its Chrome browser, including data loss prevention (DLP), protections against malware and phishing, and the ability to enable zero-trust access to the search engine.
In all, Google highlighted six new features for Chrome - three of them specific to the browser's existing DLP capabilities.
A new "context-aware" feature allows enterprise administrators to customize DLP rules based on the security posture of the device being used. For example, admins can allow users to download sensitive documents if they're accessing them from a corporate device that's up to date on security fixes or is confirmed to have endpoint protection software installed.
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Apr 20, 2023
Earlier this week, we saw research showing the noxious NSO Group continues to spy on people's iPhones in Mexico. Now, Jamf Threat Labs has found additional attacks against human rights activists and journalists in the Middle East and Europe, one of whom worked for a global news agency.
Older iPhones at most risk
The main thrust of the latest research is that while Apple has taken steps to protect devices running the most recent versions of iOS, these attacks are still being made against older iPhones. Jamf warns that the attacks "prove malicious threat actors will exploit any vulnerabilities in an organization's infrastructure they can get their hands on."
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Apr 20, 2023
Disclosure: Qualcomm and Microsoft are clients of the author.
Generative AI is spreading like a virus across the tech landscape. It's gone from being virtually unheard a year ago to being one of, if not the, top trending technology today. As with any technology, there are issues that tend to surface with rapid growth, and generative AI is no exception.
I expect three main problems to emerge before the end of the year that few people are talking about today.
The critical need for a hybrid solution
Generative AI uses massive language models, it's processor-intensive, and it's rapidly becoming as ubiquitous as browsers. This is a problem because existing, centralized datacenters aren't structured to handle this kind of load. They are I/O-constrained, processor-constrained, database-constrained, cost-constrained, and size-constrained, making a massive increase in centralized capacity unlikely in the near term, even though the need for this capacity is going vertical.
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Apr 18, 2023
No matter what US President Joseph R. Biden Jr. said, NSO Group is still around; the privatized spying service produced zero-click exploits against iOS 15 and iOS 16 last year, according to the latest report from Citizen Lab.
It also suggests Lockdown Mode is effective against such attacks.
A trio of exploits used in complex form
The report reflects what Citizen Lab learned from investigating attacks against Mexican human rights defenders. The researchers conclude that NSO Group, called "mercenary hackers" by Apple, has made wide use of at least three zero-click exploits in Apple's iPhone operating systems against civil society targets worldwide. NSO Group is the infamous firm that created the Pegasus tool used to spy on people.
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Apr 17, 2023
Google has released Chrome version 112.0.5615.121 to address a vulnerability that can allow malicious code execution on Windows, Mac, and Linux systems.
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Apr 14, 2023
Microsoft has addressed 97 existing vulnerabilities this April Patch Tuesday, with a further eight previously released patches updated and re-released. There have been reports of a vulnerability (CVE-2023-28252) exploited in the wild, making it a "Patch Now" release.
This update cycle affects Windows desktops, Microsoft Office, and Adobe Reader. No updates for Microsoft Exchange this month. The team at Application Readiness has provided a helpful infographic that outlines the risks associated with each of the updates for this April update cycle.
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Apr 14, 2023
The European Data Protection Board (EDPB) plans to launch a dedicated task force to investigate ChatGPT after a number of European privacy watchdogs raised concerns about whether the technology is compliant with the EU's General Data Protection Regulation (GDPR).
Europe's national privacy regulators said on Thursday that the decision came following discussions about recent enforcement action undertaken by the Italian data protection authority against OpenAI regarding its ChatGPT service.
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Apr 14, 2023
The European Data Protection Board (EDPB) plans to launch a dedicated task force to investigate ChatGPT after a number of European privacy watchdogs raised concerns about whether the technology is compliant with the EU's General Data Protection Regulation (GDPR).
Europe's national privacy regulators said on Thursday that the decision came following discussions about recent enforcement action undertaken by the Italian data protection authority against OpenAI regarding its ChatGPT service.
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Apr 14, 2023
There has been an increase in discussions and trades related to ChatGPT on the dark web since March, according to Check Point.
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Apr 13, 2023
Building on its WebEx product line, Cisco plans to deliver an air-gapped, cloud-based collaboration system for companies involved in US national security and defense work, extending the secure offerings the company already provides to industries that require collaboration tools with strong security measures to meet US government requirements.
Beginning in 2024, the new Webex system — Air-Gapped Trusted Cloud — will provide an added layer of security for teams collaborating through the Webex App, Cisco said.
An air gap is a security measure that involves isolating a computer or network and preventing it from establishing an external connection. For example, an air-gapped computer is unable to connect to the internet or any other communications networks so as to have complete security with the information that resides within it.
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Apr 12, 2023
Just weeks after President Biden signed an executive order designed to prevent the US government from purchasing commercial spyware used to subvert democracies, researchers have identified yet another shameful zero-click, zero-day exploit that targeted iPhone users. This spy-for-hire ‘solution' was sold by an Israeli firm called QuaDream.
Making everyone less safe
QuaDream's attacks have been exposed by security researchers at Microsoft and Citizen Lab. QuaDream is a more secretive entity than NSO Group but shares much of the same pedigree, including being founded by ex-NSO Group employees and having connections to Israeli intelligence. Its attacks were first exposed last year, but the researchers have since found more about how these digital mercenaries worked.
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Apr 10, 2023
So you have a Windows 10 computer — or a fleet of them. But which exact version of Windows 10? If you are on Windows 10, version 21H2, its end of servicing is coming up on June 13, 2023. For Windows 10 Home, Windows 10 Pro, Windows 10 Pro Education, and Windows 10 Pro for Workstations, version 21H2 will stop being offered updates — including security updates — after June. (For Windows 10 Enterprise and Windows 10 Education customers, support for 21H2 lasts another year.)
Why should you upgrade to a new feature release if your existing machines are working just fine? As Windows 10 comes into its final years of support (through to 2025), it's key to keep machines on supported versions so you can receive security updates. Take the time to review the machines under your control and ensure that they are ready for the end of 21H2 support.
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Apr 04, 2023
Chinese-owned social media sensation TikTok has been fined almost $16 million for violating provisions of the UK's General Data Protection Regulation.
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Apr 04, 2023
It feels as if practically everyone has been using Open AI's ChatGPT since the generative AI hit prime time. But many enterprise professionals may be embracing the technology without considering the risk of these large language models (LLMs).
That's why we need an Apple approach to Generative AI.
What happens at Samsung should stay at Samsung
ChatGPT seems to be a do-everything tool, capable of answering questions, finessing prose, generating suggestions, creating reports, and more. Developers have used the tool to help them write or improve their code and some companies (such as Microsoft) are weaving this machine intelligence into existing products, web browsers, and applications.
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Apr 04, 2023
The UK's Information Commission's Office reminds organizations that data protection laws still apply to unfiltered data used to train large language models.
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Apr 03, 2023
The Chinese government is instituting a cybersecurity review of US-based memory chip maker Micron's products being sold in the country, in the latest move in the ongoing semiconductor trade dispute that pits China against the US and its allies.
The rupture between China and the West over semiconductors is causing chip supply chain disruptions that threaten many of the fastest-growing parts of the technology sector - mainly AI and cloud technology. The chip war is also putting global enterprises in the crosshairs, as auto manufacturing and a host of other sectors are increasingly dependent on the availability of advanced silicon for growth.
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Apr 03, 2023
Ransomware.
It's one word that can strike a chill in anyone from a corporate C-suite to a home user. It's sometimes hard to get a feel for the overall ransomware industry (and yes, it's now an industry). But based on anecdotal reviews of forums and social media, it appears as though attacks against individuals are slowing. I no longer see people report they've been hit by ransomware on their PCs.
But it may be that attackers have realized that going after "one-off" targets isn't the best business plan. In fact, in a recent Microsoft Secure online seminar (registration required), Jessica Payne and Geoff McDonald discuss how ransomware is now a big business, offered as a service by those who sell access to compromised networks to others.
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Mar 31, 2023
Apple's decision to support MAC Address Randomization across its platforms may provide some degree of protection against a newly-identified Wi-Fi flaw researchers say could let attackers hijack network traffic. iOS, Linux, and Android devices may be vulnerable.
The problem is how the standard handles power-saving
The researchers have identified a fundamental flaw in the design of the IEEE 802.11 Wi-Fi standard attackers could exploit to trick access points (Wi-Fi base stations) into leaking information. The researchers do not claim the vulnerability is being actively exploited, but warn that it might enable the interception of network traffic.
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Mar 30, 2023
3CX will be releasing an update for the DesktopApp in the next few hours; meanwhile, users are urged to use the PWA Client instead.
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Mar 30, 2023
Organizations are rapidly adopting the use of artificial intelligence (AI) for the discovery, screening, interviewing, and hiring of candidates. It can reduce time and work needed to find job candidates and it can more accurately match applicant skills to a job opening.
But legislators and other lawmakers are concerned that using AI-based tools to discover and vet talent could intrude on job seekers' privacy and may introduce racial- and gender-based biases already baked into the software.
"We have seen a substantial groundswell over the past two to three years with regard to legislation and regulatory rule-making as it relates to the use of AI in various facets of the workplace," said Samantha Grant, a partner with the law firm of Reed Smith.
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Mar 29, 2023
More than 1,100 technology luminaries, leaders, and scientists have issued a warning against labs performing large-scale experiments with artificial intelligence (AI) more powerful than ChatGPT, saying the technology poses a grave threat to humanity.
In an open letter published by Future of Life Institute, a nonprofit organization with the mission to reduce global catastrophic and existential risks to humanity, Apple co-founder Steve Wozniak and SpaceX and Tesla CEO Elon Musk joined other signatories in agreeing AI poses "profound risks to society and humanity, as shown by extensive research and acknowledged by top AI labs."
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