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Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on Downdetector and lasted hours. The carrier posted on X that it will offer a $20 credit, but customers must redeem it in the myVerizon app.
"This credit isn't meant to make up for what happened. No credit really can," the company wrote. "But it's a way of acknowledging your time and showing that this matters to us." Incensed customers have largely replied with incredulity, both at the miniscule amount, and that it isn't being applied automatically.
Engadget has reached out to Verizon seeking clarity on whether this credit can be claimed by contacting the carrier or only through the app. We will update this piece if we hear back.
This article originally appeared on Engadget at https://www.engadget.com/mobile/how-to-claim-verizons-20-credit-for-wednesdays-service-outage-171909695.html?src=rss
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 Verizon today announced it will be offering customers a $20 account credit after a major outage on Wednesday, and action is required to receive it.
— Verizon News (@VerizonNews) January 15, 2026
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Verizon's network appears to be having technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing "SOS" rather than the traditional network bars on their smartphones, and even the network provider's own status page is struggling to load during the outage.
Based on the experience of Verizon users on Engadget's staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally, at least for some users. On DownDetector, reports of a Verizon outage started growing around 12PM ET and numbered in the hundreds of thousands at their peak.
DownDetector also shows spikes in outage reports on competing networks like AT&T and T-Mobile, but in terms of magnitude, they're much smaller than the issue Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&T's was just 1,769 reports. The difference between the two is great enough that those AT&T reports could be from people trying to contact Verizon customers and thinking that their personal network was the problem.
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