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Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on Downdetector and lasted hours. The carrier posted on X that it will offer a $20 credit, but customers must redeem it in the myVerizon app.
"This credit isn't meant to make up for what happened. No credit really can," the company wrote. "But it's a way of acknowledging your time and showing that this matters to us." Incensed customers have largely replied with incredulity, both at the miniscule amount, and that it isn't being applied automatically.
Engadget has reached out to Verizon seeking clarity on whether this credit can be claimed by contacting the carrier or only through the app. We will update this piece if we hear back.
This article originally appeared on Engadget at https://www.engadget.com/mobile/how-to-claim-verizons-20-credit-for-wednesdays-service-outage-171909695.html?src=rss
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 Verizon today announced it will be offering customers a $20 account credit after a major outage on Wednesday, and action is required to receive it.
— Verizon News (@VerizonNews) January 15, 2026
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X has placed more restrictions on Grok's ability to generate explicit AI images, but tests show that the updates have created a patchwork of limitations that fail to fully address the issue.
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NEW RESOURCES Maps Mania: Mapping ICE Activity. "People Over Papers is a community-driven map showing reports of Immigration and Customs Enforcement (ICE) activity. People Over Papers lets anyone submit sightings of possible […]
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Kathleen Kennedy is stepping down as president of Lucasfilm. Although she will continue as a producer for several Star Wars projects, including upcoming movie The Mandalorian and Grogu, the company will now be helmed by a duo in Dave Filoni and Lynwen Brennan. It's a big changing of the guard for Star Wars fans, and marks the start of a fresh chapter for the sci-fi universe.
Before taking over at Lucasfilm, Kennedy had seen great success as a producer with a couple little films you may have heard of: E.T. and Jurassic Park. She became Lucasfilm's president in 2012 when the company was acquired by Disney. At that point, it had been several years since the last Star Wars movie; Revenge of the Sith closed out the generally panned prequel trilogy in 2005. Fans' best option for Star Wars content was The Clone Wars, a standalone film and animated series which were well-regarded but primarily popular among the hardcore devotees rather than reaching the widespread cultural relevance of the prior feature films.
During Kennedy's tenure, Star Wars returned to the big screen with The Force Awakens in 2015. Although that J.J. Abrams-led trilogy was also a roller coaster for many fans, it marked a renaissance for the franchise. Lucasfilm embarked on two standalone movies in Rogue One and Solo, which generated yet more buzz and more money for the company. Star Wars got the full cinematic universe treatment, with critically acclaimed live-action television projects and several new video games. The world fell in love with Baby Yoda. Ewan McGregor finally got to don his Obi-Wan
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 After a highly celebrated North American relaunch in 2024, Westfalia has been focused on expanding out its lineup one model at a time. On the very first day of this year's Florida RV Supershow, it debuted its most focused product yet, a roomy camper van so specifically designed around the nee
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Want to see even more? Take a peek at PCWorld's list of the top laptops you can get right now.
Why you should trust us: It's in our name! PCWorld prides itself on laptop experience and expertise. We've been covering PCs since 1983, and we now review more than 70 laptops every year. All of the picks below have been personally tested and vetted by our experts, who've applied not only performance benchmarks but rigorous usability standards. We're also committed to reviewing PC laptops at every price point to help you find a machine that matches your budget.
Best budget laptop deals under $500
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