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The secret Trump administration battle to fight Chinese AI AxiosWhy Silicon Valley Can't Stop Looking Over Its Shoulder at China The New York TimesSilicon Valley is freaking out over China's open-source AI strategy Business InsiderSovereign AI, independent of America and China, is a pipe dream The EconomistBusinesses are experimenting with cheaper Chinese AI models as U.S. rivals get more expensive Fortune
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Volvo has unleashed a big improvement in customer satisfaction after equipping its 1,500 service engineers with an Apple Watch to use during their day. What, on the face of it, seems a small change reflects extensive cultural change across the company, which is actively engaged in digital transformation across its business.
What can an Apple Watch do for car servicing?
Volvo has equipped its engineers (Personal Service Technicians) with an Apple Watch and iPhone (running the Volvo Service app) to help them work more efficiently than before. The company's primary focus is to improve customer service, as it recognizes that technicians are the main point of customer contact across the life of the Volvo they drive.
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