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HBS Working Knowledge
Feb 19, 2018

Amazoned: Is Any Industry Safe?
Like the Amazon River itself, Jeff Bezos's company cuts a powerful, meandering channel through the business landscape, changing every industry it touches.

HBS Working Knowledge
Feb 19, 2018

The Supply Chain Economy: A New Framework for Understanding Innovation and Services
This study shows that a large and dynamic supply chain economy plays a crucial role in innovation and in the creation of well-paid jobs. Traded service suppliers are particularly important. Policies that help suppliers access skilled labor, buyers, and capital could be beneficial for fostering innovation and economic growth.

HBS Working Knowledge
Feb 16, 2018

A New Categorization of the US Economy: The Role of Supply Chain Industries in Innovation and Economic Performance
Mercedes Delgado and Karen G. Mills provide a novel industry categorization that quantifies the supply chain economy in the United States. Suppliers of goods, and particularly services, to business and government are a distinct and large sector, and play an important role in national innovation and economic performance.

HBS Working Knowledge
Feb 15, 2018

Black Business Leaders Series: John Rogers and the Importance of Hiring Minority-Owned Services Firms


HBS Working Knowledge
Feb 15, 2018

Can Financial Innovation Solve Household Reluctance to Take Risk?
Structured products are an innovative class of retail financial products with option-like features. This paper by Boris Vallée and colleagues provides empirical evidence suggesting that innovative financial products like these can help alleviate loss aversion and thus the low participation of households in risky asset markets.

HBS Working Knowledge
Feb 13, 2018

In Search of Organizational Alignment Using a 360° Assessment System: Evidence from a Retail Chain
This study assesses an implementation of a values-based 360° performancre measurement system in a retail chain that already incentivized employees on financial performance. Paradoxically, the 360° system led to improvements on financial performance, but not on desired non-financial dimensions. Research by Carolyn Deller, Susanna Gallani, and Tatiana Sandino.

HBS Working Knowledge
Feb 13, 2018

New Research and Ideas, February 13, 2018
The embarrassment of paid volunterers ... The next wave of virtual reality ... Duke University's "outrageous ambition."

HBS Working Knowledge
Feb 12, 2018

Private Equity, Jobs, and Productivity: Reply to Ayash and Rastad
In 2014, the authors published an influential analysis of private equity buyouts in the "American Economic Review." Recently, economists Brian Ayash and Mahdi Rastad have challenged the accuracy of those findings. This new paper responds point by point to their critique, contending that it reflects a misunderstanding of the data and methodology behind the original study.

HBS Working Knowledge
Feb 12, 2018

Switching Queues Just Makes Customers Wait Longer, But They Do It Anyway
The irrational anxiety associated with being last in line can lead to unhappy customers, according to new research by Ryan Buell. But there are ways to make people happier while they wait--and keep them from abandoning the queue.

HBS Working Knowledge
Feb 12, 2018

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
The irrational anxiety associated with being last in line can lead to unhappy customers, according to new research by Ryan Buell. But there are ways to make people happier while they wait--and keep them from abandoning the queue.

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