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HBS Working Knowledge
May 21, 2024

Banned or Not, TikTok Is a Force Companies Can't Afford to Ignore
It may be tempting to write off TikTok, the highly scrutinized social media app whose cat clips and dance videos propelled it to the mainstream. However, business leaders could learn valuable lessons about engaging consumers from the world's most-used platform, says Shikhar Ghosh in a case study.

HBS Working Knowledge
May 20, 2024

The Importance of Trust for Managing through a Crisis


HBS Working Knowledge
May 20, 2024

What the Rise of Far-Right Politics Says About the Economy in an Election Year
With voters taking to the polls in dozens of countries this year, could election outcomes lean conservative? Paula Rettl says a lack of social mobility and a sense of economic insecurity are some of the factors fueling far-right movements around the world.

HBS Working Knowledge
May 14, 2024

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better
With all the advances in autonomous vehicle technology, why aren't self-driving cars chauffeuring more people around? Research by Julian De Freitas, Stuti Agarwal, and colleagues reveals a simple psychological barrier: Drivers are overconfident about their own abilities, so they resist handing over the wheel.

HBS Working Knowledge
May 12, 2024

Picture This: Why Online Image Searches Drive Purchases
Smaller sellers' products often get lost on large online marketplaces. However, harnessing images in search can help consumers find these products faster, increasing sales and customer satisfaction, finds research by Chiara Farronato and colleagues.

HBS Working Knowledge
May 08, 2024

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing
As companies continue to weigh the benefits and drawbacks of remote work, a study of how knowledge flows among academic researchers by Karim Lakhani, Eamon Duede, and colleagues offers lessons for hybrid workplaces. Does in-person work provide more opportunities for innovation than people realize?

HBS Working Knowledge
May 06, 2024

Lessons in Business Innovation from Legendary Restaurant elBulli


HBS Working Knowledge
May 05, 2024

Virtual Meetings Can Ruin Teamwork. What Leaders Do Right After Can Make It Better.
Weak communication and misunderstandings during virtual meetings can give way to resentment and rifts when the cameras turn off. Research by Leslie Perlow probes the nuances of digital communication. She offers advice for improving remote teamwork.

HBS Working Knowledge
May 05, 2024

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams
Weak communication and misunderstandings during virtual meetings can give way to resentment and rifts when the cameras turn off. Research by Leslie Perlow probes the nuances of digital communication. She offers advice for improving remote teamwork.

HBS Working Knowledge
May 02, 2024

How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact
When it comes to sharing ideas, how much does close proximity matter? A study by Maria Roche evaluates how knowledge spreads in a coworking space, providing insights that could help shape the debate over remote work.

HBS Working Knowledge
Apr 30, 2024

Have You Had Enough?
James Heskett has been asking readers, "What do you think?" for 24 years on a wide variety of management topics. In this farewell column, Heskett reflects on the changing leadership landscape and thanks his readers for consistently weighing in over the years.

HBS Working Knowledge
Apr 29, 2024

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
Corporate misconduct has grown in the past 30 years, with losses often totaling billions of dollars. What businesses may not realize is that misconduct often results from managers who set unrealistic expectations, leading decent people to take unethical shortcuts, says Lynn S. Paine.

HBS Working Knowledge
Apr 25, 2024

Deion Sander's Prime Lessons for Leading a Team to Victory
The former star athlete known for flash uses unglamorous command-and-control methods to get results as a college football coach. Business leaders can learn 10 key lessons from the way 'Coach Prime' builds a culture of respect and discipline without micromanaging, says Hise Gibson.

HBS Working Knowledge
Apr 25, 2024

Deion Sanders' Prime Lessons for Leading a Team to Victory
The former star athlete known for flash uses unglamorous command-and-control methods to get results as a college football coach. Business leaders can learn 10 key lessons from the way 'Coach Prime' builds a culture of respect and discipline without micromanaging, says Hise Gibson.

HBS Working Knowledge
Apr 22, 2024

Amazon in Seattle: The Role of Business in Causing and Solving a Housing Crisis


HBS Working Knowledge
Apr 22, 2024

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now
What can companies and regulators do as climate predictions grow grimmer? They should measure their impact, strengthen environmental institutions, and look to cities to lead, say Robert Kaplan, Shirley Lu, and Rosabeth Moss Kanter.

HBS Working Knowledge
Apr 21, 2024

When Does Impact Investing Make the Biggest Impact?
More investors want to back businesses that contribute to social change, but are impact funds the only approach? Research by

HBS Working Knowledge
Apr 14, 2024

Struggling With a Big Management Decision? Start by Asking What Really Matters
Leaders must face hard choices, from cutting a budget to adopting a strategy to grow. To make the right call, they should start by following their own "true moral compass," says Joseph Badaracco.

HBS Working Knowledge
Apr 10, 2024

Why Progress on Immigration Might Soften Labor Pains
Long-term labor shortages continue to stoke debates about immigration policy in the United States. We asked Harvard Business School faculty members to discuss what's at stake for companies facing talent needs, and the potential scenarios on the horizon.

HBS Working Knowledge
Apr 08, 2024

Why Work Rituals Bring Teams Together and Create More Meaning
From weekly lunch dates with colleagues to bedtime stories with children, we often rely on rituals to relax and bond with others. While it may feel awkward to introduce teambuilding rituals in the workplace, the truth is, the practices improve performance, says Michael Norton in his book The Ritual Effect.

HBS Working Knowledge
Apr 08, 2024

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge
Grants designed to improve housing can make homes more energy efficient and save money for low-income families, providing a powerful way to confront change, says research by Omar Asensio. What do the findings mean for companies trying to scale innovation?

HBS Working Knowledge
Apr 08, 2024

Sustaining a Legacy of Giving in Turkey


HBS Working Knowledge
Apr 01, 2024

What's Enough to Make Us Happy?
Experts say happiness is often derived by a combination of good health, financial wellbeing, and solid relationships with family and friends. But are we forgetting to take stock of whether we have enough of these things? asks James Heskett.

HBS Working Knowledge
Apr 01, 2024

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive
Regular absenteeism can hobble output and even bring down a business. But fostering a collaborative culture that brings managers together can help companies weather surges of sick days and no-shows. Research by Jorge Tamayo shows how.

HBS Working Knowledge
Mar 31, 2024

Navigating the Mood of Customers Weary of Price Hikes
Price increases might be tempering after historic surges, but companies continue to wrestle with pinched consumers. Alexander MacKay, Chiara Farronato, and Emily Williams make sense of the economic whiplash of inflation and offer insights for business leaders trying to find equilibrium.

HBS Working Knowledge
Mar 25, 2024

How Do Great Leaders Overcome Adversity?


HBS Working Knowledge
Mar 25, 2024

How Humans Outshine AI in Adapting to Change
Could artificial intelligence systems eventually perform surgeries or fly planes? First, AI will have to learn to navigate shifting conditions as well as people do. Julian De Freitas and colleagues pit humans against machines in a video game to study AI's current limits and mine insights for the real world.

HBS Working Knowledge
Mar 21, 2024

Open Source Software: The $9 Trillion Resource Companies Take for Granted
Many companies build their businesses on open source software, code that would cost firms $8.8 trillion to create from scratch if it weren't freely available. Research by Frank Nagle and colleagues puts a value on an economic necessity that will require investment to meet demand.

HBS Working Knowledge
Mar 17, 2024

When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View
Many assume that major oil and gas companies adamantly oppose climate-friendly regulation, but that's not true. A study of 30 years of corporate advocacy by Jonas Meckling finds that energy companies have backed clean-energy efforts when it aligns with their business interests.

HBS Working Knowledge
Mar 14, 2024

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work
Few people enjoy talking about succession plans, performance problems, and pay, but sometimes you must. Christina Wing offers five rules for navigating thorny conversations in the workplace, and makes the case for tackling even sensitive topics, like age, health, and politics

HBS Working Knowledge
Mar 11, 2024

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones
The idea of reselling old smartphones might have seemed risky for a company known for high-end devices, but refurbished products have become a major profit stream for Apple and an environmental victory. George Serafeim examines Apple's circular model in a case study, and offers insights for other industries.

HBS Working Knowledge
Mar 11, 2024

Publish or Perish: What the Research Says About Productivity in Academia
Universities tend to evaluate professors based on their research output, but does that measure reflect the realities of higher ed? A study of 4,300 professors by Kyle Myers, Karim Lakhani, and colleagues probes the time demands, risk appetite, and compensation of faculty.

HBS Working Knowledge
Mar 11, 2024

How to Bring Good Ideas to Life: The Paul English Story


HBS Working Knowledge
Mar 03, 2024

Do People Want to Work Anymore?
Surveys indicate that US employee engagement and job satisfaction are down. To what degree are attitudes toward work to blame? asks James Heskett.

HBS Working Knowledge
Mar 03, 2024

Want to Make Diversity Stick? Break the Cycle of Sameness
Whether on judicial benches or in corporate boardrooms, white men are more likely to step into roles that other white men vacate, says research by Edward Chang. But when people from historically marginalized groups land those positions, workforce diversification tends to last. Chang offers three pieces of advice for leaders striving for diversity.

HBS Working Knowledge
Feb 28, 2024

Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent
Reach soccer's pinnacle. Become a global brand. Buy a team. Sign Lionel Messi. David Beckham makes success look as easy as his epic free kicks. But leveraging world-class talent takes discipline and deft decision-making, as case studies by Anita Elberse reveal. What could other businesses learn from his ascent?

HBS Working Knowledge
Feb 26, 2024

How Could Harvard Decarbonize Its Supply Chain?


HBS Working Knowledge
Feb 26, 2024

Why Companies Should Share Their DEI Data (Even When It's Unflattering)
Companies that make their workforce demographics public earn consumer goodwill, even if the numbers show limited progress on diversity, says research by Ryan Buell, Maya Balakrishnan, and Jimin Nam. How can brands make transparency a differentiator?

HBS Working Knowledge
Feb 21, 2024

How to Make AI 'Forget' All the Private Data It Shouldn't Have
When companies use machine learning models, they may run the risk of inadvertently sharing sensitive and private data. Seth Neel explains why it's important to understand how to wipe AI's spongelike memory clean.

HBS Working Knowledge
Feb 15, 2024

Is Your Workplace Biased Against Introverts?
Extroverts are more likely to express their passion outwardly, giving them a leg up when it comes to raises and promotions, according to research by Jon Jachimowicz. Introverts are just as motivated and excited about their work, but show it differently. How can managers challenge their assumptions?

HBS Working Knowledge
Feb 15, 2024

As AI Upends Recruiting, Job Seekers Need a Waze App for Careers
Companies have jobs to fill and skilled candidates are looking for the right opportunities, but too often, technology stands between them. A report by Joseph Fuller and colleagues says that a career navigation system that meets four key imperatives could bridge the gap.

HBS Working Knowledge
Feb 12, 2024

Apple's Dilemma: Balancing Privacy and Safety Responsibilities


HBS Working Knowledge
Feb 12, 2024

Breaking Through the Self-Doubt That Keeps Talented Women from Leading
Women are less likely to apply to jobs unless they meet every single qualification—the lasting damage of a lifetime of gender stereotypes. Studies by Katherine Coffman show how employers could use simple-yet-powerful approaches to embolden women to apply to senior roles and bring more talent to companies.

HBS Working Knowledge
Feb 08, 2024

Slim Chance: Drugs Will Reshape the Weight Loss Industry, But Habit Change Might Be Elusive
Medications such as Ozempic, Wegovy, and Mounjaro have upended a $76 billion industry that has long touted lifestyle shifts as a means to weight loss. Regina Herzlinger says these drugs might bring fast change, especially for busy professionals, but many questions remain unanswered.

HBS Working Knowledge
Feb 04, 2024

The Middle Manager of the Future: More Coaching, Less Commanding
Middle managers are fostering collaboration, inspiring employees, and linking important functions at companies. Letian Zhang shares insights mined from more than 35 million job postings that paints a counterintuitive picture of today's midlevel managers. Could these roles provide an innovation edge?

HBS Working Knowledge
Feb 04, 2024

How Do You Hire for Attitude?
Organizations often make the mistake of hiring employees based largely on their skills, rather than their attitude. What questions can you ask to determine if a job candidate aligns with your company's mission and culture? asks James Heskett.

HBS Working Knowledge
Jan 29, 2024

‘Intrinsic Joy' Sparks Ideas Better than Cash
Can financial incentives turn innovation into a chore? A study of GitHub's efforts to sponsor software coders by Maria Roche and colleagues explores the interplay between motivation and creativity.

HBS Working Knowledge
Jan 29, 2024

Can Second-Generation Ethanol Production Help Decarbonize the World?


HBS Working Knowledge
Jan 28, 2024

Do Disasters Rally Support for Climate Action? It's Complicated.
Reactions to devastating wildfires in the Amazon show the contrasting realities for people living in areas vulnerable to climate change. Research by Paula Rettl illustrates the political ramifications that arise as people weigh the economic tradeoffs of natural disasters.

HBS Working Knowledge
Jan 28, 2024

Will Disasters Rally Support for Climate Action? It's Complicated
Reactions to devastating wildfires in the Amazon show the contrasting realities for people living in areas vulnerable to climate change. Research by Paula Rettl illustrates the political ramifications that arise as people weigh the economic tradeoffs of natural disasters.

HBS Working Knowledge
Jan 24, 2024

Being a Team Player: Why College Athletes Succeed in Business
Forget rocks for jocks. A study by Paul Gompers of more than 400,000 Ivy League athletes probes how the rigors of college sports can help people climb the corporate ladder faster and into higher-paying positions.

HBS Working Knowledge
Jan 23, 2024

Why Boeing's Problems with the 737 MAX Began More Than 25 Years Ago
Aggressive cost cutting and rocky leadership changes have eroded the culture at Boeing, a company once admired for its engineering rigor, says Bill George. What will it take to repair the reputational damage wrought by years of crises involving its 737 MAX?

HBS Working Knowledge
Jan 22, 2024

How to Keep Employees Productive: Support Caregivers
Three-quarters of US employees are balancing caregiving with their careers. If companies could prevent five of them from quitting, they could save $200,000. Joseph Fuller offers a seven-point plan for supporting the sandwich generation and beyond.

HBS Working Knowledge
Jan 22, 2024

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World
Non-fungible tokens might seem like a fad approach to selling memes, but the concept could help companies open new markets and build communities. Scott Duke Kominers and Steve Kaczynski go beyond the NFT hype in their book, The Everything Token.

HBS Working Knowledge
Jan 22, 2024

How to Support Your Best Employees (Who Are Probably Caregivers)
Three-quarters of US employees are balancing caregiving with their careers. If companies could prevent five of them from quitting, they could save $200,000. Joseph Fuller offers a seven-point plan for supporting the sandwich generation and beyond.

HBS Working Knowledge
Jan 16, 2024

Psychological Pricing Tactics to Fight the Inflation Blues
Inflation has slowed from the epic rates of 2021 and 2022, but many consumers still feel pinched. What will it take to encourage them to spend? Thoughtful pricing strategies that empower customers as they make purchasing decisions, says research by Elie Ofek.

HBS Working Knowledge
Jan 16, 2024

Are Companies Getting Away with 'Cheap Talk' on Climate Goals?
Many companies set emissions targets with great fanfare—and never meet them, says research by Shirley Lu and colleagues. But what if investors held businesses accountable for achieving their climate plans?

HBS Working Knowledge
Jan 15, 2024

Cold Call: How SolarWinds Responded to the 2020 SUNBURST Cyberattack


HBS Working Knowledge
Jan 15, 2024

How SolarWinds Responded to the 2020 SUNBURST Cyberattack


HBS Working Knowledge
Jan 09, 2024

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?
When COVID pushed service-based businesses to the brink, tipping became a way for customers to show their appreciation. Now that the pandemic is over, new technologies have enabled companies to maintain and expand the use of digital payment nudges, says Jill Avery.

HBS Working Knowledge
Jan 08, 2024

Harnessing AI: What Businesses Need to Know in ChatGPT's Second Year
Companies across industries rushed to adopt ChatGPT last year, seeing its potential to streamline tasks formerly handled by people and vendors at much higher cost. As generative AI enters its next phase in 2024, what can leaders expect? Harvard Business School faculty members highlight four trends to watch.

HBS Working Knowledge
Jan 08, 2024

Could Clean Hydrogen Become Affordable at Scale by 2030?
The cost to produce hydrogen could approach the $1 target set by US regulators by 2030, helping this cleaner energy source compete with fossil fuels, says research by Gunther Glenk and colleagues. But global investments in hydrogen production will need to come to fruition to reach full potential.

HBS Working Knowledge
Jan 01, 2024

Do Boomerang CEOs Get a Bad Rap?
Several companies have brought back formerly successful CEOs in hopes of breathing new life into their organizations—with mixed results. But are we even measuring the boomerang CEO's performance properly? asks James Heskett.

HBS Working Knowledge
Jan 01, 2024

10 Trends to Watch in 2024
Employees may seek new approaches to balance, even as leaders consider whether to bring more teams back to offices or make hybrid work even more flexible. These are just a few trends that Harvard Business School faculty members will be following during a year when staffing, climate, and inclusion will likely remain top of mind.

HBS Working Knowledge
Jan 01, 2024

Should Businesses Take a Stand on Societal Issues?


HBS Working Knowledge
Dec 18, 2023

The 10 Most Popular Articles of 2023
The most-read stories about Harvard Business School faculty research reflect a year filled with both excitement and concern about the influence of generative artificial intelligence on the workplace, as well as a determination to find happiness—both on the job and at home.

HBS Working Knowledge
Dec 18, 2023

15 Podcast Episodes That Grabbed Listeners in 2023
Harvard Business School podcasts gave listeners an inside view of Twitter, Google, and Apple, and featured executives from BlackBerry, LinkedIn, and Volvo, to name a few. Here are some of the year's most downloaded episodes.

HBS Working Knowledge
Dec 18, 2023

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott's Philanthropy
Scott's hands-off approach and unparalleled pace—helping almost 2,000 organizations and counting—has upended the status quo in philanthropy. While her donations might seem scattershot, an analysis of five years of data by Matthew Lee, Brian Trelstad, and Ethan Tran highlights clear trends and an emerging strategy.

HBS Working Knowledge
Dec 18, 2023

MacKenzie Scott's $15 Billion Pledge: What the Data Says About Her Epic Giving
Scott's hands-off approach and unparalleled pace—helping almost 2,000 organizations and counting—has upended the status quo in philanthropy. While her donations might seem scattershot, an analysis of four years of data by Matthew Lee, Brian Trelstad, and Ethan Tran highlights clear trends and an emerging strategy.

HBS Working Knowledge
Dec 11, 2023

HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well
From authoritarian regimes to social responsibility, take a look back at some of the books by Harvard Business School faculty members that hit the market this year.

HBS Working Knowledge
Dec 11, 2023

Can Sustainability Drive Innovation at Ferrari?


HBS Working Knowledge
Dec 11, 2023

COVID Tested Global Supply Chains. Here's How They've Adapted
A global supply chain reshuffling is underway as companies seek to diversify their distribution networks in response to pandemic-related shocks, says research by Laura Alfaro. What do these shifts mean for American businesses and buyers?

HBS Working Knowledge
Dec 10, 2023

Do Well by Doing Good? One Industry's Struggle to Balance Values and Profits
Few companies wrestle with their moral mission and financial goals like those in journalism, whose business model has been decimated by the rise of online advertising and social media. Research by Lakshmi Ramarajan explores how a disrupted industry upholds its values even as the bottom line is at stake.

HBS Working Knowledge
Dec 10, 2023

Doing Well by Doing Good? One Industry's Struggle to Balance Values and Profits
Few companies wrestle with their moral mission and financial goals like those in journalism, whose business model has been decimated by the rise of online advertising and social media. Research by Lakshmi Ramarajan explores how a disrupted industry upholds its values even as the bottom line is at stake.

HBS Working Knowledge
Dec 04, 2023

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales
Many real estate listings still feature videos and interactive tools that simulate the experience of walking through properties. But do they help homes sell faster? Research by Isamar Troncoso probes the post-pandemic value of virtual home tours.

HBS Working Knowledge
Dec 04, 2023

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)
A study of 70,000 decisions by Thomas Graeber and Benjamin Enke finds that self-assurance doesn't necessarily reflect skill. Shrewd decision-making often comes down to how well a person understands the limits of their knowledge. How can managers identify and elevate their best decision-makers?

HBS Working Knowledge
Dec 04, 2023

What Founders Get Wrong about Sales and Marketing


HBS Working Knowledge
Dec 04, 2023

Tommy Hilfiger's Adaptive Clothing Line: Making Fashion Inclusive


HBS Working Knowledge
Dec 04, 2023

Tommy Hilfiger's Adaptive Cold Call: Clothing Line: Making Fashion Inclusive


HBS Working Knowledge
Nov 27, 2023

Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?
The efficiency of one-party governments might seem appealing, but leaders need a deep understanding of a country's power structure and "moral economy," says Meg Rithmire. Her book Precarious Ties: Business and the State in Authoritarian Asia explores the delicate relationship between capitalists and autocrats in the region.

HBS Working Knowledge
Nov 26, 2023

Voting Democrat or Republican? The Critical Childhood Influence That's Tough to Shake
Candidates might fixate on red, blue, or swing states, but the neighborhoods where voters spend their teen years play a key role in shaping their political outlook, says research by Vincent Pons. What do the findings mean for the upcoming US elections?

HBS Working Knowledge
Nov 21, 2023

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle
Are you a centaur or a cyborg? A study of 750 consultants sheds new light on the strengths and limits of ChatGPT, and what it takes to use generative AI to its full potential. Research by Edward McFowland, Karim Lakhani, Fabrizio Dell'Acqua, and colleagues.

HBS Working Knowledge
Nov 20, 2023

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
One overwhelmed person's gripes can quickly escalate into collective distress. Research by Amit Goldenberg gives managers reasons to pay close attention to teams' emotions. He offers advice to help groups reframe negative experiences.

HBS Working Knowledge
Nov 20, 2023

Cold Call: Building a More Equitable Culture at Delta Air Lines


HBS Working Knowledge
Nov 20, 2023

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?
Many cosmetics and skincare companies present an image of social consciousness and transformative potential, while profiting from insecurity and excluding broad swaths of people. Geoffrey Jones examines the unsightly reality of the beauty industry.

HBS Working Knowledge
Nov 13, 2023

The Network Effect: Why Companies Should Care About Employees' LinkedIn Connections
What do Honeywell, IBM, and Pfizer have in common? Employees with strong professional networks. A study of 2 billion employee relationships on LinkedIn probes the power of such connections—and potential benefits for companies. Research by Frank Nagle.

HBS Working Knowledge
Nov 13, 2023

Do We Underestimate the Importance of Generosity in Leadership?
Investors want leaders who are frugal, humble, and determined, but rarely do they seek those who are generous. However, executives who share their time, talent, and ideas often give rise to legendary organizations. Does generosity merit further consideration? asks James Heskett.

HBS Working Knowledge
Nov 08, 2023

What Will It Take to Confront the Invisible Mental Health Crisis in Business?
The pressure to do more, to be more, is fueling its own silent epidemic. Lauren Cohen discusses the common misperceptions that get in the way of supporting employees' well-being, drawing on case studies about people who have been deeply affected by mental illness.

HBS Working Knowledge
Nov 06, 2023

When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'
Is an eyeglass-wearer more likely to be a strong web developer? Employers that use online talent platforms tend to consider profile photos in final hiring decisions, says research by Isamar Troncoso. What's the role of recruiting platforms in preventing bias?

HBS Working Knowledge
Nov 06, 2023

How Should Meta Be Governed for the Good of Society?


HBS Working Knowledge
Nov 05, 2023

Did You Hear What I Said? How to Listen Better
People who seem like they're paying attention often aren't—even when they're smiling and nodding toward the speaker. Research by Alison Wood Brooks, Hanne Collins, and colleagues reveals just how prone the mind is to wandering, and sheds light on ways to stay tuned in to the conversation.

HBS Working Knowledge
Oct 30, 2023

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change
Diversity and inclusion efforts that focus on business outcomes alone rarely address root causes. Jamillah Bowman Williams, a visiting fellow at the Institute for the Study of Business in Global Society, offers tips for companies navigating their next stage of the DEI journey.

HBS Working Knowledge
Oct 30, 2023

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?
Would you complain about a client who verbally abuses their staff? Would you admit to cutting corners on your work? The answers aren't always clear, says David Fubini, who tackles tricky scenarios in a series of case studies and offers his advice from the field.

HBS Working Knowledge
Oct 23, 2023

How the United States Air Force Accelerated AI Adoption


HBS Working Knowledge
Oct 23, 2023

From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World
What do Steve Jobs and Sarah Breedlove have in common? Through a series of case studies, Robert Simons explores the unique qualities of visionary leaders and what today's managers can learn from their journeys.

HBS Working Knowledge
Oct 23, 2023

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy
Demand for Black-owned restaurants rises when they're easier to find on Yelp. Research by Michael Luca shows how companies can mobilize their own technology to advance racial equity.

HBS Working Knowledge
Oct 16, 2023

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees
Subscriptions are available for everything from dental floss to dog toys, but are consumers tiring of monthly fees? Elie Ofek says that subscription revenue can provide stability, but companies need to tread carefully or risk alienating customers.

HBS Working Knowledge
Oct 15, 2023

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
By emphasizing skills and expanding professional development opportunities, the airline is making strides toward recruiting and advancing Black employees. Case studies by Linda Hill offer an inside look at how Delta CEO Ed Bastian is creating a more equitable company and a stronger talent pipeline.

HBS Working Knowledge
Oct 09, 2023

In Empowering Black Voters, Did a Landmark Law Stir White Angst?
The Voting Rights Act dramatically increased Black participation in US elections—until worried white Americans mobilized in response. Research by Marco Tabellini illustrates the power of a political backlash.

HBS Working Knowledge
Oct 09, 2023

Scaling Two Businesses Against the Odds: Wendy Estrella's Founder's Journey


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