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HBS Working Knowledge
May 21, 2019

If the Key to Business Success Is Focus, Why Does Amazon Work?


HBS Working Knowledge
May 21, 2019

rTSR: When Do Relative Performance Metrics Capture Relative Performance?
Managers are increasingly evaluated based on relative performance metrics, particularly relative total shareholder returns (rTSR). A significant portion of firms make relatively poor choices in the design and selection of rTSR, a result of weak governance and an overreliance on compensation consultants.

HBS Working Knowledge
May 20, 2019

Activist CEOs Are Rising Up—and Their Customers Are Listening
Are product sales effected by the CEO's stance on political and social issues? Michael Toffel and Aaron Chatterji study how consumers react to vocal chief executives.

HBS Working Knowledge
May 15, 2019

'Ethics Bots' and Other Ways to Move Your Code of Business Conduct beyond Puffery
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.

HBS Working Knowledge
May 15, 2019

The Unconventional Capitalism That Shapes Business History
Geoffrey G. Jones reports out on a business hiastory research conference studying the many shades of capitalism around the world and through time.

HBS Working Knowledge
May 14, 2019

Do Experts Listen to Other Experts? Field Experimental Evidence from Scientific Peer Review
Influence is a fundamental aspect of collective decisions. It is thus crucial to consider not only the composition of evaluation panels but also their deliberation process. This study illuminates drivers of influence among an elite population of experts and contributes to our understanding of resource allocation in science and other expert domains.

HBS Working Knowledge
May 14, 2019

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.

HBS Working Knowledge
May 13, 2019

The Unexpected Way Whistleblowers Reduce Government Fraud
Even unfounded allegations by whistleblowers can force government contractors to renegotiate their terms, says Jonas Heese.

HBS Working Knowledge
May 13, 2019

The Changing Landscape of Auditor Litigation and Its Implications for Audit Quality
Data from 1996 to 2016 shows that shareholder litigation against auditors has declined in recent years. Empirical evidence shows that Rule 10b-5, the Securities Act statute used for class action lawsuits, has lost its bite for use against auditors. This decline is driven, at least in part, by the Supreme Court's narrowing of liability standards. These findings suggest weakened shareholder protection with profound implications for investors.

HBS Working Knowledge
May 10, 2019

Consumer Inertia and Market Power
Consumers are often more likely to buy a product if they have purchased it previously. This paper provides a means to estimate the magnitude of this phenomenon of consumer inertia.

HBS Working Knowledge
May 08, 2019

Bank Boards: What Has Changed Since the Financial Crisis?
Since the 2008 financial crisis, bank boards have not improved their cultural or gender diversity compared to other companies nor are they better qualified than before the crisis. Outside directorships of bank directors and the extent of CEOs also being Chairman also remains the same. However, there is some evidence of better risk oversight both from managers and the board.

HBS Working Knowledge
May 07, 2019

Managers, Are You Prepared to Handle Religion in the Workplace?


HBS Working Knowledge
May 07, 2019

Managers: Are You Prepared to Handle Religion in the Workplace?


HBS Working Knowledge
May 06, 2019

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
3QUESTIONS Millions of people have been harmed by cigarettes, defective merchandise, pollution, addiction and other business by-products. Pioneering companies are exploring healthier ways to operate, say Amy C. Edmondson and Dr. Howard K. Koh.

HBS Working Knowledge
May 02, 2019

How To Ask Better Questions
To make the best decisions, managers must ask the right questions. This Harvard Business School research will help you gather the critical information you need.

HBS Working Knowledge
May 01, 2019

Rehabilitating Corporate Purpose
Malcolm S. Salter rebuts shareholder value maximization as a de facto expression of the institutional purpose guiding many managers' decision and proposes an alternative.

HBS Working Knowledge
May 01, 2019

What Should the Leadership of YouTube Do?
CEO Susan Wojcicki and YouTube leadership must decide how to balance growth goals with criticism for posting controversial—but popular—videos. What should YouTube do? asks James Heskett.

HBS Working Knowledge
Apr 30, 2019

New Research and Ideas, April 30, 2019
Why did people vote for Trump again? ... A peek at Nike's digital strategy ... How the financial crisis caught us by surprise.

HBS Working Knowledge
Apr 29, 2019

Is the Digital Age Making Us Petty?
Mobile payment apps help us keep track of shared costs but may also frustrate personal relationships. Research into perceived pettiness by Tami Kim, Ting Zhang, and Michael I. Norton.

HBS Working Knowledge
Apr 25, 2019

Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People
Startup incubators used by cities and companies to jump-start innovation have a problem to overcome. Attendees tend to network with people they already know, says research by Rembrand Koning.

HBS Working Knowledge
Apr 24, 2019

The 'Amazon Effect' Is Changing Online Price Competition--and the Fed Needs to Pay Attention
Amazon's power in the retail sector puts price pressure on what competitors charge, with implications for how federal regulators govern inflation, says Alberto F. Cavallo.

HBS Working Knowledge
Apr 24, 2019

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
Amazon's power in the retail sector puts price pressure on what competitors charge, with implications for how federal regulators govern inflation, says Alberto F. Cavallo.

HBS Working Knowledge
Apr 23, 2019

New Research and Ideas, April 23, 2019
Tips for becoming a new manager ... A look at the financial gatekeeping role ... Finding a moral corporate compass.

HBS Working Knowledge
Apr 22, 2019

Micromanagers in the Making? Why Salespeople Struggle to Lead
When salespeople become managers, they often do a horrible job. Four key steps can help them—and all soon-to-be managers—make the shift, says Frank V. Cespedes.

HBS Working Knowledge
Apr 22, 2019

Government Technology Policy, Social Value, and National Competitiveness
This study examines the impact of a French law requiring government agencies to favor open source software (OSS) over proprietary software in technology procurement processes. Results suggest a cost-effective policy lever that countries can use to both create global social value and increase their own national competitiveness.

HBS Working Knowledge
Apr 18, 2019

Open Innovation Contestants Build AI-Based Cancer Tool
Radiation oncologists are few in number, especially if you are nowhere near a cancer facility. Could artificial intelligence be used to deliver an oncologist's skills for radiation therapy? Karim R. Lakhani discusses a uniqure open innovation experiment.

HBS Working Knowledge
Apr 17, 2019

How Managers Can Stifle Creativity
3QUESTIONS: Teresa Amabile discusses the roots of creativity, how to achieve more of it, and combining it with artificial intelligence.

HBS Working Knowledge
Apr 17, 2019

How Managers Stifle Creativity
3QUESTIONS: Teresa Amabile discusses the roots of creativity, how to achieve more of it, and combining it with artificial intelligence.

HBS Working Knowledge
Apr 17, 2019

Would You Live in a Smart City Where Government Controls Privacy?
Toronto is experimenting with smart-city concepts envisioned by Google spinoff Sidewalk Labs. Harvard Business School Professors Leslie John and Mitch Weiss discuss the tradeoffs of using technology to improve modern city life at potential costs to digital privacy. Is it worth it?

HBS Working Knowledge
Apr 16, 2019

Can Biometric Tracking Improve Healthcare Provision and Data Quality? Experimental Evidence from Tuberculosis Control in India
This paper shows the benefits of biometric technology for strengthening service delivery and improving the reliability of government data at tuberculosis treatment centers in India.

HBS Working Knowledge
Apr 16, 2019

New Research and Ideas, April 16, 2019
What will happen to my job? ... The quest for a value-based health care system ... How open source software is affecting firm productivity.

HBS Working Knowledge
Apr 15, 2019

Infographic: Can I Please Speak to an Actual Person?
Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell.

HBS Working Knowledge
Apr 10, 2019

How Entrepreneurs Can Turn Lead Into Gold
Innovative about creating new products, entrepreneurs often lose imagination when it comes to funding their dreams. Andy Wu reveals alternatives beyond friends and family.

HBS Working Knowledge
Apr 10, 2019

Trade Secrets Protection and Antitakeover Provisions
The study examines managers' responses when facing an increased threat of their firm being acquired. Results add to our knowledge of the use of antitakeover provisions.

HBS Working Knowledge
Apr 09, 2019

Formal Employment and Organized Crime: Regression Discontinuity Evidence from Colombia
Using data from Colombia's second-largest city, Medellín, this study tests the relationship between formal employment and participation in crime at the individual level. Results shed light on deterring criminality through improving access to formal sector employment.

HBS Working Knowledge
Apr 09, 2019

New Research and Ideas, April 9, 2019
Tips for motivating workers ... The challenges of operating in emerging markets ... Israeli nutritional startup considers target market.

HBS Working Knowledge
Apr 08, 2019

The Life of Luxury and How to Sell It
Luxury is its own market, but who shops there? Who sells there? What's the best strategy? Researchers at Harvard Business School examine consumerism at the top of the curve.

HBS Working Knowledge
Apr 04, 2019

Women Pay a Higher Career Price in Today's Always-On Work Culture
In industries that prize overwork, both men and women pay the price of missed time with family. But the career damage is more severe for women, says Robin Ely.

HBS Working Knowledge
Apr 04, 2019

Can Mark Zuckerberg Rebuild Trust in Facebook?


HBS Working Knowledge
Apr 03, 2019

Fintech's Game-Changing Opportunities for Small Business
In the new book "Fintech, Small Business, & the American Dream," Karen Mills describes how technology is opening up new capital for entrepreneurs. Around the corner: The transformative benefits of AI and big data.

HBS Working Knowledge
Apr 03, 2019

Learning or Playing? The Effect of Gamified Training on Performance
Is games-based training effective? This study at a large professional services firm adopting a gamified training platform showed the training helps performance when employees are already highly engaged, and harms performance when they're not.

HBS Working Knowledge
Apr 02, 2019

New Research and Ideas, April 2, 2019


HBS Working Knowledge
Apr 02, 2019

Managerial Quality and Productivity Dynamics
Which managerial skills, traits, and practices matter most for productivity? This study of a large garment firm in India analyzes the integration of features of managerial quality into a production process characterized by learning by doing.

HBS Working Knowledge
Apr 01, 2019

HBS Working Knowledge


HBS Working Knowledge
Apr 01, 2019

Does Our Bias against Federal Deficits Need Rethinking?
Not everyone thinks federal budget deficits are bad. Say hello to Modern Monetary Theory, where red ink primes the economic engine and underwrites social good. Or does it? asks James Heskett.

HBS Working Knowledge
Mar 27, 2019

Will Startup Fishbowl Become the Social Media App for Your Industry?


HBS Working Knowledge
Mar 26, 2019

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities
Organizations increasingly rely on engagement with external communities of contributors. This paper explores transitions to a managed-ecosystem governance mode and its implications for strategy and innovation. To be successful, firms must develop the capabilities to shepherd communities, leverage without exploiting them, and share intellectual property rights.

HBS Working Knowledge
Mar 26, 2019

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful. This study finds that customer anxiety during SST transactions can reduce customers' trust in the service provider, but pperational design choices may help.

HBS Working Knowledge
Mar 26, 2019

New Research and Ideas, March 26, 2019
Let's work together ... Does biometric technology improve health care? ... How companies respond to takeover threats.

HBS Working Knowledge
Mar 25, 2019

The Secret Life of Supply Chains
While US policymakers and politicians focus on reviving the manufacturing sector, Karen Mills and Mercedes Delgado find a source of better jobs hidden in plain sight. Call it the supply chain economy.

HBS Working Knowledge
Mar 21, 2019

The Ferrari Way
Secretive sports car maker Ferrari opens up to Professor Stefan Thomke about how it has achieved success—by bucking industry trends.

HBS Working Knowledge
Mar 21, 2019

Advancing Computational Biology and Bioinformatics Research Through Open Innovation Competitions
Crowdsourcing is a way for many individuals to address a common problem. This paper describes the design and outcomes of three crowdsourcing contests focused on algorithms for 1) clustering antibody sequences, 2) imputing gene expression measurements, and 3) performing fast queries on a particular dataset. Innovation through contests greatly improved the solutions available.

HBS Working Knowledge
Mar 20, 2019

Gender-Diverse Companies Thrive Only Where Diversity is Embraced
Researchers have produced murky, conflicting results about whether gender-diverse companies perform better than those managed mostly by men. Letian Zhang offers new insight that explains why.

HBS Working Knowledge
Mar 20, 2019

In the Shadows? Informal Enterprise in Non-Democracies
With the informal economy representing a third of the GDP in an average Middle East and North African country, why do chronically indebted regimes tolerate such a large and untaxed shadow economy? Among this study's findings, higher rates of public sector employment correlate with greater permissibility of firm informality.

HBS Working Knowledge
Mar 19, 2019

New Research and Ideas, March 19, 2019
Good relationships have meaningful rituals ... Game-changing negotiation tips ... How managers can encourage better productivity.

HBS Working Knowledge
Mar 18, 2019

Stuck in Commuter Hell? You Can Still Be Productive
Commuters who listen to music or browse social media might be increasing their chance of a stressful workday. Research by Francesca Gino and colleagues offers better ways to cope with a bad commute.

HBS Working Knowledge
Mar 14, 2019

How Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand


HBS Working Knowledge
Mar 13, 2019

Ignore This Advice at Your Own Peril
Refusing to act on advice from a respected colleague or mentor can backfire and damage your working relationship, a new study says. Hayley Blunden explains the career implications of seeking counsel from others.

HBS Working Knowledge
Mar 13, 2019

The Consequences of Invention Secrecy: Evidence from the USPTO Patent Secrecy Program in World War I
Information plays a critical role in technological progress, yet many inventors opt for trade secrecy to protect their intellectual property. This paper studies the myriad repercussions of concealing new inventions through the lens of a systematic and sweeping invention secrecy policy implemented by the USPTO during World War II.

HBS Working Knowledge
Mar 13, 2019

The Consequences of Invention Secrecy: Evidence from the USPTO Patent Secrecy Program in World War II
Information plays a critical role in technological progress, yet many inventors opt for trade secrecy to protect their intellectual property. This paper studies the myriad repercussions of concealing new inventions through the lens of a systematic and sweeping invention secrecy policy implemented by the USPTO during World War II.

HBS Working Knowledge
Mar 12, 2019

New Research and Ideas, March 12, 2019


HBS Working Knowledge
Mar 11, 2019

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?
Countries such as Israel now realize they need to engage in public diplomacy as well as foreign diplomacy, and in place branding, not just political advocacy, says Elie Ofek.

HBS Working Knowledge
Mar 08, 2019

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
After a lengthy courting process, Amazon thought its plans for a New York HQ campus was in the bag. But the company failed a primary goal of negotiations, says James Sebenius.

HBS Working Knowledge
Mar 07, 2019

Calculators for Women: When Identity Appeals Provoke Backlash
With calculators targeted to women and laundry products aimed at men, examples of identity-based labeling—or "identity appeals"—abound in advertising and marketing. Five studies show when and why such identity appeals backfire. Identity appeals may fail equally whether they evoke negative or just milder stereotypes.

HBS Working Knowledge
Mar 06, 2019

Has the Glass Ceiling Been Broken (or at Least Cracked)?
Harvard Business School researchers have been at the forefront of studies on gender discrimination. On the eve of International Women's Day 2019, here is what they've discovered so far.

HBS Working Knowledge
Mar 05, 2019

New Research and Ideas, March 5, 2019


HBS Working Knowledge
Mar 05, 2019

The Impacts of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
This paper challenges the logic that making it easier for consumers to search across a wide assortment of products is the best strategy for online retailers.

HBS Working Knowledge
Mar 04, 2019

The Revision Bias
Nine studies document the revision bias: the tendency to prefer things that were revised, regardless of whether the revised versions are objectively better than their predecessors.

HBS Working Knowledge
Mar 04, 2019

What's the Antidote to Surveillance Capitalism?
Google's founding ignited the "darkening of the digital dream," according to a new book that critiques companies who thrive off our personal data. How can consumers fight back? asks James Heskett.

HBS Working Knowledge
Mar 03, 2019

Strict ID Laws Don't Stop Voters: Evidence from a U.S. Nationwide Panel, 2008-2016
Evidence on the consequences of strict ID laws adopted between 2008 and 2016 shows no significant negative effect on registration or turnout overall or for any subgroup defined by age, gender, race, or party affiliation. ID requirements had no significant effect on actual or perceived fraud, either.

HBS Working Knowledge
Feb 28, 2019

Pursuing Precision Medicine at Intermountain Healthcare
What happens when Intermountain Healthcare invests resources in an innovative precision medicine unit to provide life-extending, genetically targeted therapies to late-stage cancer patients? Professors Richard Hamermesh and Kathy Giusti discuss the case and its connections to their work with the Kraft Precision Medicine Accelerator.

HBS Working Knowledge
Feb 27, 2019

Judgment Aggregation in Creative Production: Evidence from the Movie Industry
Selecting early-stage ideas in creative industries is challenging because consumer taste is hard to predict and the quantity to sift through is large. Using The Black List that ranks scripts annually based on nominations from film executives, this study shows that aggregating expert opinions helps reduce quality uncertainty and can influence high-budget production.

HBS Working Knowledge
Feb 27, 2019

The Hidden Cost of a Product Recall
Product failures create managerial challenges for companies but market opportunities for competitors, says Ariel Dora Stern. The stakes have only grown higher.

HBS Working Knowledge
Feb 26, 2019

New Research and Ideas, February 26, 2019
The link between education and hospital mortality rates ... Why salespeople aren't effective managers ... Is communication related to employee performance?

HBS Working Knowledge
Feb 26, 2019

Infringing Use as a Path to Legal Consumption: Evidence from a Field Experiment
Copyright infringement may result from frictions preventing legal consumption, but also reveals demand. Research by Hong Luo and Julie Holland Mortimer highlight the importance of mitigating user costs in small-value transactions.

HBS Working Knowledge
Feb 25, 2019

How Gender Stereotypes Kill a Woman's Self-Confidence
Researchers believe gender stereotypes have held women back in the workplace. Katherine Coffman's research adds a new twist: They can even cause women to question their own abilities.

HBS Working Knowledge
Feb 25, 2019

How Gender Stereotypes Kill
a Woman's Self-Confidence
Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman's research adds a new twist: They can even cause women to question their own abilities.

HBS Working Knowledge
Feb 21, 2019

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)
Voter ID laws are often proposed as an antidote to election fraud. There's just one problem, according to Vincent Pons. They don't work.

HBS Working Knowledge
Feb 20, 2019

Rocket-tunity: Can Private Firms Turn a Profit in Space?
Private rocket companies are competing to be the first to send paying tourists into space, perhaps even this year. Matthew Weinzierl lays out the strategic roadmap to the stars.

HBS Working Knowledge
Feb 19, 2019

Relative Performance Transparency: Effects on Sustainable Choices
This paper discusses experiments involving more than 7,000 participants to shed light on how information and its presentation regarding sustainable performance can be a tool for enhancing sustainable choices in practice.

HBS Working Knowledge
Feb 19, 2019

New Research and Ideas, February 19, 2019
These CEO types are more productive ... Does revising make it better? ... Rewards spur more productivity.

HBS Working Knowledge
Feb 18, 2019

Diagnostic Bubbles
This paper generates insights into the structure of asset price bubbles by modeling beliefs from fundamental psychological assumptions, and combining this with standard neoclassical mechanisms, such as learning from prices and speculation.

HBS Working Knowledge
Feb 18, 2019

What's Really Disrupting Business? It's Not Technology
Technology doesn't drive disruption—customers do. In a new book, marketing professor argues that successful disruptors spot and serve emerging customer need faster.

HBS Working Knowledge
Feb 14, 2019

The Delicious History of Hershey Chocolate


HBS Working Knowledge
Feb 14, 2019

The Delicious History of Hershey's Chocolate


HBS Working Knowledge
Feb 12, 2019

New Research and Ideas, February 12, 2019
Don't shoot the messenger! ... How to address worker distress ... From script to big screen.

HBS Working Knowledge
Feb 11, 2019

Gender Stereotypes in Deliberation and Team Decisions
Professional success requires the ability to contribute ideas, and receive credit for them. This paper explores gender differences in how men and women communicate and reward each other in team decision-making problems. We find that women are recognized less often for their contributions in male-typed domains.

HBS Working Knowledge
Feb 11, 2019

The IBM PC
The IBM PC was the first computer platform to be open by choice and not because of financial constraints. Initially, this openness kept IBM competitive. But IBM's control over two strategic bottlenecks— standards embedded in the Basic Input Output System, and system integration and manufacturing of the computer itself—turned out to be weak.

HBS Working Knowledge
Feb 11, 2019

The Business of Saving the Planet
Putting their operations in harmony with the environment might be the single largest challenge faced by organizations today. Here is the latest research around building sustainability into business processes and management practices.

HBS Working Knowledge
Feb 08, 2019

Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity
This paper compares the value structure of platform systems and step processes, finding that step processes reward technical integration, unified governance, risk aversion, and the use of direct authority. Platform systems by contrast reward modularity, distributed governance, risk taking, and autonomous decision-making.

HBS Working Knowledge
Feb 07, 2019

How Big Companies Can Out Run Disruption
Large companies can be easy targets for disruption, but says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures.

HBS Working Knowledge
Feb 07, 2019

How Big Companies Can Outrun Disruption
Large companies can be easy targets for disruption, but says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures.

HBS Working Knowledge
Feb 07, 2019

Immigrant Networking and Collaboration: Survey Evidence from CIC
This study compares U.S.-born and immigrant entrepreneurs' use of networking opportunities provided by CIC, the former Cambridge Innovation Center. Research by Sari Pekkala Kerr and William R. Kerr.

HBS Working Knowledge
Feb 06, 2019

Does Public Ownership and Accountability Increase Diversity? Evidence from IPOs
Going public has no effect on workforce diversity, according to this study comparing changes in firms' ownership type with longitudinal data on employment.

HBS Working Knowledge
Feb 05, 2019

New Research and Ideas, February 5, 2019
Women get fewer rewards for ideas in male domains ... Puerto Rico attempts to bounce back ... A global perspective on the future of higher education.

HBS Working Knowledge
Feb 05, 2019

Stereotypes and Belief Updating
Increasing evidence demonstrates that stereotyped beliefs drive key economic decisions. This paper shows the significant role of self-stereotyping in predicting beliefs about one's own ability.

HBS Working Knowledge
Feb 04, 2019

Green Businesses Are Incredibly Difficult to Make Profitable. Try It Anyway
Making a business successful is a challenge in itself, but making a green business profitable is an even harder journey. For society's sake, entrepreneurs must be prepared to make that journey, says .

HBS Working Knowledge
Feb 04, 2019

Understanding and Overcoming Roadblocks to Environmental Sustainability. Past Roads and Future Prospects
At a summer 2018 Harvard Business School conference, historians, scholars, and business professionals debated barriers and opportunities for business and environmental sustainability.

HBS Working Knowledge
Jan 31, 2019

How Wegmans Became a Leader in Improving Food Safety


HBS Working Knowledge
Jan 30, 2019

Who Will Measure Up to These Two Remarkable Leaders?
We lost two great company leaders this month: of Vanguard Group and of Southwest Airlines. discusses what made them so extraordinary and asks which other CEOs are in the same league.

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