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HBS Working Knowledge
Jul 18, 2018

No More General Tso's? A Threat to 'Knowledge Recombination&#39
Immigrants bring with them innovations from their homelands, knowledge that local inventors often build upon, says Prithwiraj Choudhury. Examples: turmeric medicine, double-entry bookkeeping, and American Chinese food.

HBS Working Knowledge
Jul 17, 2018

New Research and Ideas, July 17, 2018
Should we blame the robots when high tech does harm? ... Time to mingle vs. money to spend ... Creative consultants bring fresh ideas.

HBS Working Knowledge
Jul 16, 2018

Kids of Working Moms Grow Into Happy Adults
In earlier research, Kathleen McGinn and colleagues discovered that adult kids of working moms are high achievers. Now it turns out they are happier, too.

HBS Working Knowledge
Jul 16, 2018

The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
With even minor changes to the design of an online store, sellers may get more full priced sales from price-insensitive shoppers. As shoppers spend more time on the website given higher search frictions, they may also be considering a larger set of products.

HBS Working Knowledge
Jul 11, 2018

The Transformation of Microsoft


HBS Working Knowledge
Jul 11, 2018

Channeled Attention and Stable Errors
As humans we are surprisingly good at neglecting unexpected information that conflicts with what we "know" to be true. This paper develops a framework for predicting when we are more likely to "get a clue" despite this cognitive barrier to discovering our own mistakes.

HBS Working Knowledge
Jul 10, 2018

New Research and Ideas, July 10, 2018
Is time on the CEO's side? ... Casting doubt on the retail discount ... Tech giants battle over voice assistants.

HBS Working Knowledge
Jul 09, 2018

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
Selling technology that is new to the market involves tricky tradeoffs around prospect targeting, channels, and tactics. Frank Cespedes makes the point with 3-D printers.

HBS Working Knowledge
Jul 09, 2018

Hey, Buddy. Wanna Buy
a 3-D Printer Cheap?
Selling advanced technology that is new to the market involves tricky tradeoffs about targeting prospects, sales channels, and customer support. Frank Cespedes makes the point with 3-D printers.

HBS Working Knowledge
Jul 09, 2018

Overcoming the Challenge of Selling Brand New Technology (Hey, Need a 3-D Printer?)
Selling advanced technology that is new to the market involves tricky tradeoffs about targeting prospects, sales channels, and customer support. Frank Cespedes makes the point with 3-D printers.

HBS Working Knowledge
Jul 05, 2018

Buying the Verdict
Lauren H. Cohen and Umit G. Gurun document systematic evidence that firms engage in specialized, locally targeted advertising when taken to a court-trial in a given location. Policymakers should consider what impact such targeted advertising is having—and whether it is a desired impact—on juries and the judicial process more generally.

HBS Working Knowledge
Jul 05, 2018

Henry Kissinger's Lessons for Business Negotiators
James Sebenius, co-author of a new book on Henry Kissinger's negotiation strategies and tactics, discusses what business negotiators can learn.

HBS Working Knowledge
Jul 03, 2018

Should CEO Satya Nadella Cancel Microsoft's Contract with ICE?
Microsoft employees are putting heat on CEO Satya Nadella to cancel its contract with the US Immigration and Customs Enforcement agency. What would you do? asks James Heskett.

HBS Working Knowledge
Jul 03, 2018

New Research and Ideas, July 3, 2018
Corporate sustainability needs bigger political punch ... How AT&T answered the call for new switchboard ... India's rapid approach to developing medical devices.

HBS Working Knowledge
Jul 02, 2018

Corporate Tax Cuts Don't Increase Middle Class Incomes
New research by Ethan Rouen and colleagues suggests that corporate tax cuts contribute to income inquality.

HBS Working Knowledge
Jun 28, 2018

L.A. Philharmonic Shows the American Symphony Orchestra Isn't Dead Yet


HBS Working Knowledge
Jun 27, 2018

Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational Investment
For many girls in developing countries, early adolescence is a time of key challenges: school dropout rates rise, and social and economic pressures increase for marriage and motherhood. This randomized control trial involving Zambian adolescent girls finds that negotiation skills can help them navigate these challenges. Girls taught negotiation skills had significantly better educational outcomes over the next three years. Research by Kathleen McGinn and colleagues.

HBS Working Knowledge
Jun 26, 2018

The Impact of Pensions and Insurance on Global Yield Curves
The global financial crisis and its aftermath had a dramatic impact on the solvency of pension funds and insurance companies. Drawing on a large cross-section of countries, this paper shows the importance of pension and insurance companies in determining the yields on long maturity bonds around the world.

HBS Working Knowledge
Jun 26, 2018

New Research and Ideas, June 26, 2018
Shorter movie trailer clips are better for box office sales ... Amazon targets popular third-party sellers ... CEO drives new strategy but keeps old company culture.

HBS Working Knowledge
Jun 25, 2018

In America, Immigrants Really Do Get the Job Done
Far from being a drain on the US economy, William Kerr's research finds immigrants are a driver of innovation and entrepreneurship.

HBS Working Knowledge
Jun 20, 2018

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment
Mobile money is popular in developing economies but many agents do not maintain proper inventory levels. This paper, based on a study of 4,771 agents in Tanzania, shows how training and ongoing guidance improve their inventory management. Agents who get in-person training and explicit inventory recommendations tend to stock out less.

HBS Working Knowledge
Jun 19, 2018

Has Sustainability Lost its Relevance?
Companies have thought for decades about business-focused solutions to fix the deteriorating environment. But judging by continually rising waters and temperatures, we may need a rethink about what sustainability means, suggest participants at a recent conference at Harvard Business School.

HBS Working Knowledge
Jun 19, 2018

Has Environmental Sustainability Lost its Relevance?
Companies have thought for decades about business-focused solutions to fix the deteriorating environment. But judging by continually rising waters and temperatures, we may need a rethink about what sustainability means, suggest participants at a recent conference at Harvard Business School.

HBS Working Knowledge
Jun 19, 2018

New Research and Ideas, June 19, 2018
Tracing the rise of tractor technology ... An investment in the greater good ... How Sony got its groove back.

HBS Working Knowledge
Jun 18, 2018

A Measure of Risk Appetite for the Macroeconomy
This paper sheds new light on connections between financial markets and the macroeconomy. It shows that investors' appetite for risk—revealed by common movements in the pricing of volatile securities—helps determine economic outcomes and real interest rates.

HBS Working Knowledge
Jun 18, 2018

Warning: Scarey Warning Labels Work!
If you want to convince consumers to stay away from unhealthy diet choices, don't be subtle about possible consequences, says Leslie John. These graphically graphic warning labels seem to do the trick.

HBS Working Knowledge
Jun 18, 2018

Warning: Scary Warning Labels Work!
If you want to convince consumers to stay away from unhealthy diet choices, don't be subtle about possible consequences, says Leslie John. These graphically graphic warning labels seem to do the trick.

HBS Working Knowledge
Jun 14, 2018

How Chase Sapphire Made Credit Cool for Millennials


HBS Working Knowledge
Jun 13, 2018

That Costs HOW Much?
Beyond the attributes of the product itself, price is probably the leading determinant of success in the marketplace. What does it takes to get the price right?

HBS Working Knowledge
Jun 13, 2018

Learning to Become a Taste Expert
How should we learn to discriminate a fine wine or chocolate? Tradition says use a flavor wheel and map the taste into vocabulary. Kathryn A. Latour and John A. Deighton find that works for novices, but, beyond a point, it is counterproductive. Enthusiasts perform more like experts when they abandon language and just "draw the shape" of the taste.

HBS Working Knowledge
Jun 12, 2018

In a Landscape of 'Me Too' Drug Development, What Spurs Radical Innovation?
Pharmaceutical companies are criticized for not producing more breakthrough drugs. But new research by Joshua Krieger and colleagues shows that, given a financial windfall, drug giants turn on the innovation.

HBS Working Knowledge
Jun 12, 2018

New Research and Ideas, June 12, 2018
Are borrowers doomed to fall into debt traps? ... The selfish reason some people make mistakes ... How Target became a data science organization.

HBS Working Knowledge
Jun 11, 2018

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas
New research by Lauren Cohen and Umit Gurun finds that when some companies are sued, they put their advertising dollars to work in unusual ways to influence local juries. Meet 'TiVo,' the championship steer.

HBS Working Knowledge
Jun 06, 2018

Cut Salaries or Cut People? The Best Way to Survive a Downturn
When times are tight, companies usually respond with employee layoffs. But what if they held on to workers and cut their salaries instead? New research by Christopher Stanton and colleagues has the answer.

HBS Working Knowledge
Jun 06, 2018

Complex Disclosure
This study by Michael Luca and colleagues shows that companies looking to hide unfavorable information might strategically be making contract terms unnecessarily complex, harming consumers and undermining the effectiveness of disclosure.

HBS Working Knowledge
Jun 05, 2018

New Research and Ideas, June 5, 2018
How immigrants affect the workforce ... The value of creativity ... Ready for a snack?

HBS Working Knowledge
Jun 04, 2018

Think of it as Professors in Cars Having Coffee
In the new Harvard Business School podcast series After Hours, professors Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai discuss issues ranging from gun control to voice-activated digital assistants.

HBS Working Knowledge
Jun 04, 2018

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
Executives fired fairly or unfairly over worker violence and harassment charges are about to seek new jobs. James Heskett asks the difficult but unavoidable question: Are there conditions under which boards should consider hiring them?

HBS Working Knowledge
Jun 04, 2018

Are There Conditions Under Which Directors Should Consider a CEO Fired Elsewhere for Inappropriate Behavior?
Executives fired fairly or unfairly over worker violence and harassment charges are about to seek new jobs. James Heskett asks the difficult but unavoidable question: Are there conditions under which boards should consider hiring them?

HBS Working Knowledge
May 31, 2018

Careem: Riding the First Unicorn in the Middle East


HBS Working Knowledge
May 30, 2018

Should Intellectual Property be Protected in International Trade?
SUMMING UP To do business in China, American firms often lose some of their intellectual property as well. James Heskett's readers think that price is too high.

HBS Working Knowledge
May 30, 2018

Should Retailers Match Their Own Prices Online and in Stores?
For multichannel retailers, pricing strategy can be complicated and confuse shoppers. Research by Elie Ofek and colleagues offers alternative approaches.

HBS Working Knowledge
May 30, 2018

Should Retailers Match Prices Online and in Stores?
For multichannel retailers, pricing strategy can be complicated and confuse shoppers. Research by Elie Ofek and colleagues offers alternative approaches.

HBS Working Knowledge
May 29, 2018

New Research and Ideas, May 29, 2018
Banks with materialistic CEOs face risk problems ... Poor economic growth makes people miserable ... The business lessons learned from Disney's comeback.

HBS Working Knowledge
May 29, 2018

Under What Conditions Would You Hire a CEO 'Displaced' by #MeToo?
Executives "displaced" by #MeToo will soon be back on the job market, says James Heskett. Would you hire "tainted talent" under any circumstance?

HBS Working Knowledge
May 25, 2018

Trust and Disintermediation: Evidence from an Online Freelance Marketplace
Intermediaries such as brokers, distributors, and agents all face a risk of disintermediation, when two sides circumvent the intermediary and thus avoid the intermediary's fees. This study by Grace Gu and Feng Zhu of a large online freelance marketplace finds that enhanced user trust increases this risk, alongside other contributing factors like being geographically near one another, having easily divisible jobs, and clients themselves having high ratings.

HBS Working Knowledge
May 24, 2018

Distance Still Matters in Business, Despite the Internet
The internet makes distance less a problem for businesses, but geography still matters in the digital age, explains Shane Greenstein.

HBS Working Knowledge
May 23, 2018

How to Know if Your Neighborhood is Being Gentrified
Using modern digital tools, Michael Luca and colleagues hope to give urban planners a look into gentrification as it is happening.

HBS Working Knowledge
May 22, 2018

New Research and Ideas, May 22, 2018
Employees with a sense of purpose can boost firm performance ... Teenage girls who learn to negotiate do well in school ... How Ferrari is driving future growth.

HBS Working Knowledge
May 21, 2018

How Would You Price One of the World's Great Watches?
For companies with lots of innovation stuffed in their products, getting the price right is a crucial decision. Stefan Thomke discusses how watchmaker A. Lange & Söhne puts a price on its craftmanship.

HBS Working Knowledge
May 21, 2018

Business, Governments, and Political Risk in South Asia and Latin America Since 1970
Geoffrey Jones and Rachael Comunale show how perceptions of political risk by business leaders in emerging markets have differed between regions.

HBS Working Knowledge
May 21, 2018

Business, Governments and Political Risk in South Asia and Latin America since 1970
Geoffrey Jones and Rachael Comunale show how perceptions of political risk by business leaders in emerging markets has differed between regions. For Latin Americans, macroeconomic and policy turbulence were the biggest sources of risk. For South Asians, excessive bureaucracy was the biggest source of risk. The study is based on a unique Harvard Business School oral history database.

HBS Working Knowledge
May 17, 2018

You Probably Have a Bias for Making Bad Decisions. Here's Why.
Cognitive biases cloud our decision making like a San Francisco fog in the brain. Here is recent research on psychological factors that fool us into hiring bad employees, favor one gender or race over another, or give more weight to the last information we've received.

HBS Working Knowledge
May 16, 2018

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps
Foreign businesses located in at-war countries are often victims of expropriation. Historian Valeria Giacomin explores how German businesses in the United Kingdom and India mitigated risk and even benefitted when their employees were placed in internment camps during the World Wars.

HBS Working Knowledge
May 15, 2018

New Research and Ideas, May 15, 2018
Big business is poised to make a giant leap in space ... Why you should cherish time over money ... How the rich and poor move further apart.

HBS Working Knowledge
May 14, 2018

Amazon vs. Whole Foods: When Cultures Collide
Amazon's acquisition of Whole Foods seemed a Wall Street dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. Dennis Campbell and Tatiana Sandino discuss their new case study.

HBS Working Knowledge
May 13, 2018

Corporate Tax Cuts Increase Income Inequality
Ethan Rouen and colleagues examine corporate tax reform by estimating the causal effect of state corporate tax cuts on top income inequality. Results suggest that, while corporate tax cuts increase investment, the gains from this investment are concentrated on top earners, who may also exploit additional strategies to increase the share of total income that accrues to the top 1 percent.

HBS Working Knowledge
May 10, 2018

'Candy Crush' Was a Blockbuster; Can King Digital Capitalize?


HBS Working Knowledge
May 09, 2018

A Simple Way for Restaurant Inspectors to Improve Food Safety
Basic tweaks to the schedules of food safety inspectors could prevent millions of foodborne illnesses, according to new behavioral science research by Maria Ibáñez and Michael Toffel.

HBS Working Knowledge
May 08, 2018

First Look at New Research and Ideas, May 8, 2018
We prefer advice given by machines ... The nurse who became hospital CEO ... Who pays for hospital-acquired infections?

HBS Working Knowledge
May 07, 2018

Why Online Retailers Should Hide Their Best Discounts
Online retailers should take a tip from brick-and-mortar stores: shove your best deals to the back of the store. Research by Thales Teixeira and Donald Ngwe.

HBS Working Knowledge
May 02, 2018

Should International Trade In Intellectual Property Be Regulated?
Is intellectual property too valuable an economic asset for the United States to be left unregulated across international borders? asks James Heskett. What do YOU think?

HBS Working Knowledge
May 01, 2018

First Look at New Research and Ideas, May 1, 2018
What Works Better: Layoffs or Pay Cuts? ... An ethical person be an unethical negotiator ... Good news or bad? Presenting to the Chai Point Board.

HBS Working Knowledge
Apr 30, 2018

How to Be a Rebel Leader
In "Rebel Leaders," Francesca Gino argues that business leaders should strive for and encourage rebellion in their workplaces.

HBS Working Knowledge
Apr 29, 2018

Analyzing the Aftermath of a Compensation Reduction
This study by Christopher Stanton and colleagues reports the effects of commission cuts in a large sales organization. Results help to clarify managers' implicit constraints, and provide a unique lens for analyzing the link between compensation schemes, worker performance, and turnover.

HBS Working Knowledge
Apr 27, 2018

Is Overconfidence a Motivated Bias? Experimental Evidence
People are most at risk of making overly positive self-assessments when their assessment criteria are not clearly defined, reports Jennifer M. Logg and colleagues. Yet, even within ambiguous domains, providing clearly defined criteria for what makes a productive employee, an effective leader, and an efficient team, may help people better calibrate their self-perceptions with reality.

HBS Working Knowledge
Apr 26, 2018

Why JPMorgan Chase is Investing Millions in Detroit


HBS Working Knowledge
Apr 25, 2018

We May Have Given Ourselves Too Much Credit for Easing Racial Segregation in the Workplace
Racial integration of American businesses hasn't improved much despite 40 years of trying. Rembrand Koning discusses the unexpected reason why.

HBS Working Knowledge
Apr 25, 2018

We May Have Taken Too Much Credit for Easing Workplace Segregation
Racial integration of American businesses hasn't improved much despite 40 years of trying. Rembrand Koning discusses the unexpected reason why.

HBS Working Knowledge
Apr 24, 2018

HBS Working Knowledge


HBS Working Knowledge
Apr 24, 2018

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Starbucks and Facebook present a contrast in crisis leadership, says Bill George. While Starbucks CEO Kevin Johnson stepped up to take responsibility and met with victims, Mark Zuckerberg delayed action and side-stepped responsibility.

HBS Working Knowledge
Apr 24, 2018

First Look at New Research and Ideas, April 24, 2018
Do online retailers need physical showrooms? ... When the founder disagrees with the management team ... Will advertisers become more transparent about user data.

HBS Working Knowledge
Apr 23, 2018

Sponsorship Programs Could Actually Widen the Gender Gap
Corporations increasingly provide sponsors to help women get ahead. The problem, says Katherine Coffman, is that poor design of some programs can hinder rather than help women in the workplace.

HBS Working Knowledge
Apr 22, 2018

Immigrant Entrepreneurship in America: Evidence from the Survey of Business Owners 2007 & 2012
How do businesses created by immigrants differ from those of natives? This study using the 2007 and 2012 Survey of Business Owners records finds that while immigrant-owned businesses have a modestly different industry composition than native-owned businesses, there are ten-fold differences across states in terms of the share of businesses owned by immigrants.

HBS Working Knowledge
Apr 20, 2018

Executive Education in the Digital Vortex: The Disruption of the Supply Landscape
The competitive landscape of executive education is feeling a tectonic shift even as demand grows for managerial skills. This study maps and analyzes the major providers of executive education programs, including business schools, consultancies, and corporate universities, to better understand and explain the industry's present and future dynamics.

HBS Working Knowledge
Apr 18, 2018

First Look at New Research and Ideas, April 18, 2018
In America, immigrants do get the job done ... Conservative financiers more likely to leave their jobs over political ideology ... Warning! Why these label warnings don't work.

HBS Working Knowledge
Apr 17, 2018

Digital Innovation with High Costs of Entry: Evidence from Software-Driven Medical Devices
Although technology shifts often allow new entrants to edge into a market, established firms seem to be maintaining leadership in the medical devices industry, where software integration is increasingly important. Research by Cirrus Foroughi and Ariel Dora Stern.

HBS Working Knowledge
Apr 16, 2018

Can Consumers Be Saved From Their Misguided Decisions?
Even with a world of information at our fingertips, consumers routinely make bad decisions on everything from investments to health coverage. Can science help? Research by Joshua Schwartzstein and Benjamin Handel.

HBS Working Knowledge
Apr 12, 2018

Op-Ed: The Trouble with Tariffs
The world's economies are interconnected by globalization, which makes any threat of tariff wars doubly dangerous, says Willy Shih.

HBS Working Knowledge
Apr 11, 2018

Sexual Harassment: What Employers Should Do Now
Organizations are realizing they are not doing enough to stop the inappropriate behavior that can lead to an awkward office environment, lawsuits, and reputation damage.

HBS Working Knowledge
Apr 10, 2018

First Look at New Research, April 10, 2018
Religious shoppers spend less ... Innovating with corn flakes ... What online and offline stores can learn from each other.

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