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HBS Working Knowledge
Nov 12, 2018

'Always On' isn't Always Best for Team Decision-Making
Is it possible for teams to communicate too frequently? Research by Ethan Bernstein and colleagues suggests that groups that meet only intermitently may be better at problem-solving.

HBS Working Knowledge
Nov 12, 2018

Product Quality and Entering Through Tying: Experimental Evidence
his study empirically explores Google's decision to tie its new reviews product to the top of its search results, excluding competitors. Results suggest that such "tying" can facilitate dominant platforms' entry into adjacent markets, even when the tied product is of worse quality compared to existing options.

HBS Working Knowledge
Nov 08, 2018

Arbitration with Uninformed Consumers
Using data on securities disputes, this study of information advantages in consumer arbitration finds that industry-friendly arbitrators are 40 percent more likely than consumer-friendly arbitrators to be selected to take on arbitration cases. Limiting respondents' and claimants' inputs over the selection process could improve outcomes for consumers.

HBS Working Knowledge
Nov 08, 2018

Could Big Data Replace the Creative Director at the Gap?


HBS Working Knowledge
Nov 08, 2018

When Harry Fired Sally: The Double Standard in Punishing Misconduct
Despite committing misconduct less often and less severely than men, female advisers in the financial adviser industry face more severe punishment in the labor market, a finding strongly correlated with the gender composition of the managerial team. A similar punishment gap and mitigating factors affect ethnic minority men.

HBS Working Knowledge
Nov 06, 2018

8 Ways to Make Olympic Stadiums Useful After the Games End
For many cities that host the Olympic Games, the central stadium is nothing more than a white elephant after the competitions end. Stephen A. Greyser and Isao Okada pinpoint eight actions cities can do to retrofit them.

HBS Working Knowledge
Nov 06, 2018

New Research and Ideas, November 6, 2018
Startup creates beauty products just for black women ... How gender diversity affects a firm's performance ... Bank lending shifts to smaller firms.

HBS Working Knowledge
Nov 05, 2018

Pioneer (Dis-)advantages in Markets for Technology
When and how to enter a new market is central to firms' innovation strategies, including in the medical device industry. Ariel Dora Stern and colleagurd show how to evaluate early-mover advantage versus disadvantage when the primary option to monetize an innovation lies in selling it in an intermediate "market for technology" rather than in a final product market.

HBS Working Knowledge
Nov 01, 2018

Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning
Passengers arriving at international hubs often endure delays, especially at immigration and security. This study of London's Heathrow Airport develops a system to provide real-time information about transfer passengers' journeys through the airport to better serve passengers, airlines, and their employees. It shows how advanced machine learning could be accessible to managers.

HBS Working Knowledge
Oct 31, 2018

What is the Function of Fear in Leadership?
The president of the United States has equated power with fear. Is there a place for fear in the manager's toolkit? asks James Heskett.

HBS Working Knowledge
Oct 30, 2018

The Value Structure of Technologies, Part 2: Technical and Strategic Bottlenecks as Guides for Action
This paper presents analytic tools to formulate strategy in large, evolving technical systems. It explains how value-enhancing technical change comes from the effective management of technical and strategic bottlenecks in conjunction with module boundaries and property rights. The analytic tools are used to explain the evolution of three historic technologies: early aircraft, machine tools, and container shipping.

HBS Working Knowledge
Oct 30, 2018

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 14 Introducing Open Platforms and Business Ecosystems
Platform systems have existed in various forms for centuries. Beginning in the 1980s and 1990s, newly competitive technology of open platform systems based on digital technology and modular architectures changed the structure of entire industries. This paper lays the groundwork for a comprehensive theoretical investigation of open platform systems.

HBS Working Knowledge
Oct 30, 2018

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 5 Complementarity
Even as economics has theories about what assets and activities should be grouped together under common ownership and unified governance, in practice it sometimes makes sense to distribute complementary assets, skills, and activities across separate organizations. This paper investigates when and how this happens.

HBS Working Knowledge
Oct 30, 2018

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships
Technology shapes organizations by influencing the search for value—something that someone perceives as a good—in an economy made up of free agents. To understand the organizations that will develop and implement particular technologies we must first understand the technologies' value structure, including three main issues that make it difficult to value technologies.

HBS Working Knowledge
Oct 30, 2018

New Research and Ideas, October 30, 2018
Women get harsher punishments for misconduct than men ... Corporate sustainability: tough but necessary ... Booking.com revamps the customer experience.

HBS Working Knowledge
Oct 29, 2018

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'


HBS Working Knowledge
Oct 29, 2018

Public Sentiment and the Price of Corporate Sustainability
Using big data and machine learning, this paper, by Geroge Serafeim, analyzes how public sentiment influences the market pricing of firms' sustainability activities and thereby the future stock returns of portfolios that integrate environmental, social, and governance data.

HBS Working Knowledge
Oct 25, 2018

Vodafone's Innovative Approach to Advanced Technologies


HBS Working Knowledge
Oct 24, 2018

Startup or Established Company? Which Is Best for You?
What are the tradeoffs between going to a startup versus joining a mature company? Julia Austin, who has worked on both sides of the house, has some advice.

HBS Working Knowledge
Oct 23, 2018

Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets
Dynamic pricing is widely applied in industries like airline ticketing, ride-sharing, and online retailing. This paper identifies two downsides of dynamic pricing: opportunistic returns and strategic choice of payment method. The impact can be significant and has implications for managers and researchers.

HBS Working Knowledge
Oct 23, 2018

New Research and Ideas, October 23, 2018
Who's more overconfident: men or women? ... How CEO activism affects consumer attitudes ... Real-time data can help you make that flight.

HBS Working Knowledge
Oct 22, 2018

Motivate Me, Please
People are often coin-operated when it comes to work, but managers can bring out their best performance by using other motivators.

HBS Working Knowledge
Oct 18, 2018

How to Use Free Shipping as a Competitive Weapon
Free shipping is an increasingly important tool in the online retailer's marketing arsenal, but profit is lost when not done right, says Donald Ngwe.

HBS Working Knowledge
Oct 17, 2018

Pro Basketball Coaches Display Racial Bias When Selecting Lineups


HBS Working Knowledge
Oct 17, 2018

Quantile Forecasts of Product Life Cycles Using Exponential Smoothing
Many important business decisions rely on a manager's forecast of a product or service's life cycle. One of the most widely used forecasting techniques is exponential smoothing models. This paper by Yael Grushka-Cockayne and colleagues introduces a model suitable for large-scale forecasting environments where key operational decisions depend on quantile forecasts.

HBS Working Knowledge
Oct 16, 2018

HBS Working Knowledge


HBS Working Knowledge
Oct 16, 2018

Shipping Fees and Product Assortment in Online Retail
This study highlights a strong link between an online retailer's product assortment decisions and shipping policies in determining purchase outcomes and profits. Consumers are less sensitive to shipping fees than to product prices, but free shipping for orders above the minimum is a strong motivator for increasing average basket sizes.

HBS Working Knowledge
Oct 16, 2018

New Research and Ideas, October 16, 2018
Paddle board firm rides its next wave ... The highs and lows of exchange rates ... Open platforms transform the computer industry.

HBS Working Knowledge
Oct 15, 2018

Shaky Business: How Handshakes Win Negotiations
A handshake before a negotiation can have a surprisingly strong effect on the outcome, according to Michael Norton, Francesca Gino, and colleagues.

HBS Working Knowledge
Oct 11, 2018

Baseball's Billy Beane Shows Companies the Power of Data


HBS Working Knowledge
Oct 10, 2018

The Legacy of Boaty McBoatface: Beware of Customers Who Vote
Companies that encourage consumers to vote online should be forewarned—they may expect more than you promise, according to research by and colleagues.

HBS Working Knowledge
Oct 09, 2018

Towards a New Approach for Upgrading Europe's Competitiveness
Is the EU's model of European integration a driver or a barrier towards higher European prosperity? This paper analyzes why the integration model that was successful in the past has lost effectiveness, and sets out strategic principles to guide a new approach. Integration remains key for upgrading European competitiveness, but needs to move towards a new form.

HBS Working Knowledge
Oct 09, 2018

New Research and Ideas, October 9, 2018
Is cash the best motivator for employees? ... The quest for personal data vs. consumer privacy ... The reinvention of a chocolate business.

HBS Working Knowledge
Oct 08, 2018

Knowing What Your Boss Earns Can Make You Work Harder
Learning what your co-worker earns can make you less productive, but knowledge of your manager's paycheck can motivate you to work harder. Research by Zoe Cullen.

HBS Working Knowledge
Oct 08, 2018

Developing Theory Using Machine Learning Methods
This paper by and provides a step-by-step roadmap for using machine learning (ML) techniques to explore novel and robust patterns in data. It introduces management researchers to a new use case for ML tools: building new theory from quantitative observational data.

HBS Working Knowledge
Oct 04, 2018

Corruption, Government Subsidies, and Innovation: Evidence from China
Governments subsidize a growing number of innovation efforts, many of which may face the challenge of corruption. Using Chinese data, this study finds corruption-related distortions in government R&D subsidies, which diminished after the 2012 anti-corruption campaign and rotation of provincial officials. It provide insights for designing effective R&D subsidy programs.

HBS Working Knowledge
Oct 04, 2018

Diversity Boosts Profits in Venture Capital Firms
VC firms that score high in diversity among their partners also tend to be more profitable, according to Paul Gompers.

HBS Working Knowledge
Oct 03, 2018

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?
Few doubt the benefits of inclusion and diversity in the workplace, but some aspects of driving these changes forward make managers, particularly male managers, unsure of their footing. How do you deal with the challenges? asks James Heskett.

HBS Working Knowledge
Oct 02, 2018

New Research and Ideas, October 2, 2018
Consumers buy more products to get free shipping ... Boards say innovation isn't a top priority ... Sentiments about the EU appear brighter.

HBS Working Knowledge
Oct 01, 2018

Is the US Losing its Ability to Attract Highly Skilled Migrant Workers?
As debates around the world sharpen on the benefits and drawbacks of migrant labor, William R. Kerr's new book explores why global talent flows matter to national economic development and security. Book excerpt and author interview.

HBS Working Knowledge
Oct 01, 2018

Is the US Losing its Ability to Attract Highly-Skilled Migrant Workers?
As debates around the world sharpen on the benefits and drawbacks of migrant labor, William R. Kerr's new book explores why global talent flows matter to national ecoonomic development and security. Book excerpt and author interview.

HBS Working Knowledge
Oct 01, 2018

Negative Shocks and Innovation: Evidence from Medical Device Recalls
This study examines Food and Drug Administration data on all medical device approvals and recalls over the years 2003-2015, finding that firms slow down their own innovation processes in response to recalls, while their direct competitors accelerate innovative activities. Recalls may thus pose a greater strategic disadvantage than previously understood.

HBS Working Knowledge
Sep 28, 2018

Rankings Matter Even When They Shouldn't: Bandwagon Effects in Two-Round Elections
Results of the French parliamentary and local elections since 1958 show that candidates ranked higher in the first round are more likely to stay in the race for the second round and win it.

HBS Working Knowledge
Sep 27, 2018

Ratcheting, Competition, and the Diffusion of Technological Change: The Case of Televisions Under an Energy Efficiency Program
This analysis of the Japanese TV market by Tomomichi Amano and Hiroshi Ohashi suggests that firms may delay the introduction of more high quality products when there are across-the-board policy standards.

HBS Working Knowledge
Sep 27, 2018

Religion in the Workplace: What Managers Need to Know
Two recent US Supreme Court cases demonstrate that religion in the workplace issues are growing increasingly contentious. How can managers be prepared? It starts with the right attitude, says Derek van Bever.

HBS Working Knowledge
Sep 27, 2018

Large-Scale Demand Estimation with Search Data
Online retailers face the challenge of leveraging the rich data they collect on their websites to uncover insights about consumer behavior. This study proposes a practical and tractable model of economic behavior that can reveal helpful patterns of cross-product substitution. The model can be used to simulate optimal prices.

HBS Working Knowledge
Sep 27, 2018

UK Competitiveness after Brexit
This paper discusses the UK's economic performance and policy approach in the run-up to the June 2016 Brexit referendum, analyzes the impact of European Union membership and loss of membership on UK competitiveness, and sets forth a new strategic agenda to enhance UK competitiveness in the post-Brexit era.

HBS Working Knowledge
Sep 26, 2018

Shifting Centers of Gravity: Host Country versus Headquarters Influences on MNC Subsidiary Knowledge Inheritance
This study by , and compares how multinational corporation subsidiaries inherit knowledge from both the headquarters and the local context. To do so the authors analyzed seven years of data (2005-2011) of US patents filed by all subsidiaries of the top 25 US headquartered multinationals.

HBS Working Knowledge
Sep 25, 2018

New Research and Ideas, September 25, 2018
Hefty taxes hamper innovation ... Tech companies snap up economists ... The pros and cons of distressed investing.

HBS Working Knowledge
Sep 24, 2018

How Cost Accounting Is Improving Health Care in Rural Haiti
The cost of health care in rural Haiti was found to vary widely, even inside the same health organization. A pioneering cost accounting system co-developed by was called in determine the cause.

HBS Working Knowledge
Sep 24, 2018

How Cost Accounting is Improving Healthcare in Rural Haiti
The cost of healthcare in rural Haiti was found to vary widely, even inside the same health organization. A pioneering cost accounting system co-developed by was called in determine the cause.

HBS Working Knowledge
Sep 20, 2018

Did Entrepreneur Ernesto Tornquist Help or Hurt Argentina?


HBS Working Knowledge
Sep 19, 2018

From Immigrants to Americans: Race and Assimilation During the Great Migration
The Great Migration of African Americans and the mass migration of Europeans both contributed to forming the modern American racial and ethnic landscape. This analysis finds that native whites more readily accepted European immigrants as African Americans arrived in the US North during the first Great Migration, facilitating the assimilation of European immigrants in northern urban centers.

HBS Working Knowledge
Sep 19, 2018

Say Again? Uncommon Advice for Common Business Problems
Sometimes the right answer is far from obvious. Learn why an introvert may be the best choice to lead your team, taking a pay cut might make you a better manager, and why you should not trust your gut when the pressure is on.

HBS Working Knowledge
Sep 18, 2018

New Research and Ideas, September 18, 2018
Which voters actually make it to the polls? ... Turning an Olympic ‘white elephant' into a cash cow ... How race compelled immigrants to assimilate.

HBS Working Knowledge
Sep 18, 2018

After the Carnival: Key Factors to Enhance Olympic Legacy and Prevent Olympic Sites from Becoming White Elephants
After the Games end, Olympic venues must be used effectively and earn enough revenue to cover large ongoing costs or their owners—local governments and taxpayers—will face deficits. This fieldwork-based research and analysis of stadium use at 10 of the last 12 Summer Olympics sites highlights eight factors for better sustainability.

HBS Working Knowledge
Sep 17, 2018

Welcome to Retirement. Who Am I Now?
Transitioning from work to retirement can be bumpy, as we wrestle with questions of identity and rebuilding relationships. Teresa Amabile presents preliminary findings on the journey to after-work life.

HBS Working Knowledge
Sep 17, 2018

The Impact of Penalties for Wrong Answers on the Gender Gap in Test Scores
Multiple-choice questions on standardized tests are widely seen as objective measures of student ability, but the common practice of assessing penalties for wrong answers may generate gender bias. Katherine B. Coffman and David Klinowski document the impact of a policy change that removed penalties for wrong answers on the national college entry exam in Chile.

HBS Working Knowledge
Sep 11, 2018

IQ from IP: Simplifying Search in Portfolio Choice
This paper finds that mutual fund managers solve their complex "search problem" for superior investable returns by tracking—and trading—on very particular sets of firms and insiders. These sets are chosen strategically and remain very persistent over time, as does the outperformance these insiders' trades afford to the given fund managers.

HBS Working Knowledge
Sep 11, 2018

New Research and Ideas, September 11, 2018
How online competition affects retail prices ... Feeding America designs marketplace for food banks ... Let's talk taxes.

HBS Working Knowledge
Sep 10, 2018

Celebrating 'The Men and Women of the Corporation' 40 Years Later
Rosabeth Moss Kanter's "Men and Women of the Corporation," published 41 years ago this year, has inspired and informed a generation of scholars studying gender, status, and power. Robin J. Ely interviews Kanter abou the seminal work and why it remain relevant today.

HBS Working Knowledge
Sep 06, 2018

Should US Companies Still Care About the Paris Climate Change Agreement?


HBS Working Knowledge
Sep 05, 2018

The Hidden Benefit of Giving Back to Open Source Software
Firms that allow their software programmers to "give back" to the open source community on company time gain benefits--even though competitors might benefit too, says Frank Nagle.

HBS Working Knowledge
Sep 04, 2018

Some Facts of High-Tech Patenting
This study details the growth of patenting in software, cloud computing, artificial intelligence, and related technologies in the twenty-first century, and the continuing dominance of inventors in large US, Japanese, and Korean companies. Researchers still need to understand the impact of such trends on social welfare more generally.

HBS Working Knowledge
Sep 04, 2018

New Research and Ideas, September 4, 2018
Tough negotiators do better ... How to foster creativity in the workplace ... The pros and cons of a long drug approval process.

HBS Working Knowledge
Sep 04, 2018

Investing Outside the Box: Evidence from Alternative Vehicles in Private Capital
Private equity vehicles that differ from the traditional structure have become a major portion of investors' portfolios, especially over the past decade. This study identifies differences in performance across limited and general partners participating in such vehicles, as well as across the two broad classes of alternative vehicles.

HBS Working Knowledge
Aug 29, 2018

How Much Does Your Boss Make? The Effects of Salary Comparisons
This study of more than 2,000 employees at a multibillion dollar firm explores how perceptions about peers' and managers' salaries affect employee behaviors and preferences for equity. Research by Zoë B. Cullen and Ricardo Perez-Truglia.

HBS Working Knowledge
Aug 29, 2018

What Should Harley-Davidson's Management Do?
Harley-Davidson was the president of the United States' poster child for American manufacturing—until the company announced plans to build a plant in Asia. What are the CEO's options, asks James Heskett, now that POTUS has unleashed a tweet war against his company?

HBS Working Knowledge
Aug 28, 2018

Homesick or Home Run? Distance from Hometown and Employee Performance: A Natural Experiment from India
Distance from one's hometown has effects on individual work performance, according to research by Prithwiraj Choudhury and Ohchan Kwon. First-year performance ratings tend to be high the further employees work from their hometown. Three years later, however, longer travel times are associated with lower ratings, with implications for managers.

HBS Working Knowledge
Aug 28, 2018

New Research and Ideas, August 28, 2018
How comparing salaries affects employee effort ... This worker contract inspires innovative ideas ... Low-performing salespeople need frequent quotas.

HBS Working Knowledge
Aug 27, 2018

Guts, Gall, and Good Luck: What It Takes To Be An Entrepreneur
What are the ingredients that make an entrepreneur successful? Here is a collection of stories and research that shows the way to making a difference in industries as diverse as green technologies, beauty products, and outer space.

HBS Working Knowledge
Aug 22, 2018

Developing a Strategy for the Digital World
A new book by Sunil Gupta, "Driving Digital Strategy," explores how traditional businesses can make the leap into the digital age.

HBS Working Knowledge
Aug 22, 2018

Sustainability and Green Business in Latin America During Globalization Waves
Capitalism has created much wealth but at the cost of massive ecological destruction. This has been particularly severe in Latin America over the past century. Yet the last three decades have also seen a wave of businesses across sectors ranging from beauty to eco-tourism aimed at greater sustainability. Research by Geoffrey Jones.

HBS Working Knowledge
Aug 21, 2018

New Research and Ideas, August 21, 2018


HBS Working Knowledge
Aug 20, 2018

Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
Retailers often compare a "sale" price to the original price. Donald Ngwe says consumers should be skeptical of those original prices — and so should regulators.

HBS Working Knowledge
Aug 15, 2018

Why Entrepreneurs Must Focus on Building Trust
Legal and social institutions that support entrepreneurs often aren't well established in developing countries. Tarun Khanna's new book explains how businesses can make up for that by building trust.

HBS Working Knowledge
Aug 14, 2018

First Look at New Research and Ideas, August 14, 2018
Vote for me! ... Why are US central cities in such rough shape? ... Shifting into high gear at Shift Technologies.

HBS Working Knowledge
Aug 13, 2018

Women Heart Patients Do Better with Women Doctors
Roughly one in 66 women has a better chance of leaving the hospital alive if their doctor is also a woman, according to research by Laura Huang and colleagues.

HBS Working Knowledge
Aug 13, 2018

Women Heart Patients Have Better Survival Odds with Women Doctors
Roughly one in 66 women has a better chance of leaving the hospital alive if their doctor is also a woman, according to research by Laura Huang and colleagues.

HBS Working Knowledge
Aug 09, 2018

Two Million Fake Accounts: Sales Misconduct at Wells Fargo


HBS Working Knowledge
Aug 08, 2018

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance
Why did Italian bank Credito Emiliano accept young Parmigiano-Reggiano as loan collateral? What can Jane Austen and Mel Brooks teach us about finance fundamentals? What's up with millennials and their Chase Sapphire Reserve cards? Our recent stories explain all.

HBS Working Knowledge
Aug 07, 2018

New Research and Ideas, August 8, 2018
Let's shake on it ... Sowing seeds of democracy with economic integration ... How a company focused its relief efforts.

HBS Working Knowledge
Aug 07, 2018

Gifts of the Immigrants, Woes of the Natives: Lessons from the Age of Mass Migration
Investigating the economic and political effects of immigration across US cities between 1910 and 1930, Marco Tabellini finds that political opposition to immigration can arise even when immigrants bring widespread economic benefits.

HBS Working Knowledge
Aug 07, 2018

Economic Integration and Democracy: An Empirical Investigation
This study by Giacomo Magistretti and Marco Tabellini suggests that demand for democracy increases with economic integration due to the presence of a learning and cultural transmission channel, so less democratic countries learn from the institutions of their (more) democratic partners.

HBS Working Knowledge
Aug 07, 2018

The Latest Research and Ideas
Let's shake on it ... Sowing seeds of democracy with economic integration ... How a company focused its relief efforts.

HBS Working Knowledge
Aug 06, 2018

Supersmart Design Tools Drop Prices of TVs, Bulbs, and Solar Panels
Electronics manufactuers are finding it more difficult to stay ahead of low-cost competitors, says Willy Shih.

HBS Working Knowledge
Aug 06, 2018

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
Electronics manufacturers are finding it more and more difficult to stay ahead of low-cost competitors, says Willy Shih.

HBS Working Knowledge
Aug 01, 2018

Are Free Trade and Free Markets Quaint Ideas From the Past?
Free trade seems to work well for countries and companies, but less well for labor, observes James Heskett. A number of new books suggest the resulting social costs need correrction. Do you agree?

HBS Working Knowledge
Jul 31, 2018

How Does Product Liability Risk Affect Innovation? Evidence from Medical Implants
This analysis by Alberto Galasso and Hong Luo examines how a surge in liability risk faced by upstream suppliers of general purpose technologies (polymers) affected downstream innovation in implant technologies.

HBS Working Knowledge
Jul 31, 2018

New Research and Ideas, July 31, 2018
Practical advice for advisors ... A focus on company culture ... India's ambitious health insurance program.

HBS Working Knowledge
Jul 30, 2018

Why Ethical People Become Unethical Negotiators
You may think you are an ethical person, but self-interest can cloud your judgment when you sit down at the barganing table, says Max Bazerman.

HBS Working Knowledge
Jul 24, 2018

New Research and Ideas, July 24, 2018
Changing your thinking can change your life ... An innovative contest seeks employee ideas ... Blockbuster films on a micro-budget.

HBS Working Knowledge
Jul 24, 2018

4 Ways Managers Can Exercise Their 'Agency' to Change the World
In the face of today's many messy problems, businesses must strive to help find solutions, argues George Serafeim. Managers who learn to exercise their "agency" at every level will be in the best position.

HBS Working Knowledge
Jul 23, 2018

The Creative Consulting Company
The most creative consulting companies balance conflicting demands between short-term business development and long-term knowledge creation. Research by Robert S. Kaplan, Richard Nolan, and David P. Norton.

HBS Working Knowledge
Jul 23, 2018

The Open Office Revolution Has Gone Too Far
When Ethan Bernstein used wearable technology to track workers around their open office, he discovered many who were trying to avoid collaboration rather than engage in it.

HBS Working Knowledge
Jul 18, 2018

No More General Tso's? A Threat to 'Knowledge Recombination&#39


HBS Working Knowledge
Jul 18, 2018

No More General Tso's? A Threat to 'Knowledge Recombination&#39
Immigrants bring with them innovations from their homelands, knowledge that local inventors often build upon, says Prithwiraj Choudhury. Examples: turmeric medicine, double-entry bookkeeping, and American Chinese food.

HBS Working Knowledge
Jul 17, 2018

New Research and Ideas, July 17, 2018
Should we blame the robots when high tech does harm? ... Time to mingle vs. money to spend ... Creative consultants bring fresh ideas.

HBS Working Knowledge
Jul 16, 2018

Kids of Working Moms Grow Into Happy Adults
In earlier research, Kathleen McGinn and colleagues discovered that adult kids of working moms are high achievers. Now it turns out they are happier, too.

HBS Working Knowledge
Jul 16, 2018

The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
With even minor changes to the design of an online store, sellers may get more full priced sales from price-insensitive shoppers. As shoppers spend more time on the website given higher search frictions, they may also be considering a larger set of products.

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