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HBS Working Knowledge
Mar 19, 2019

New Research and Ideas, March 19, 2019
Good relationships have meaningful rituals ... Game-changing negotiation tips ... How managers can encourage better productivity.

HBS Working Knowledge
Mar 18, 2019

Stuck in Commuter Hell? You Can Still Be Productive
Commuters who listen to music or browse social media might be increasing their chance of a stressful workday. Research by Francesca Gino and colleagues offers better ways to cope with a bad commute.

HBS Working Knowledge
Mar 14, 2019

How Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand


HBS Working Knowledge
Mar 13, 2019

Ignore This Advice at Your Own Peril
Refusing to act on advice from a respected colleague or mentor can backfire and damage your working relationship, a new study says. Hayley Blunden explains the career implications of seeking counsel from others.

HBS Working Knowledge
Mar 13, 2019

The Consequences of Invention Secrecy: Evidence from the USPTO Patent Secrecy Program in World War I
Information plays a critical role in technological progress, yet many inventors opt for trade secrecy to protect their intellectual property. This paper studies the myriad repercussions of concealing new inventions through the lens of a systematic and sweeping invention secrecy policy implemented by the USPTO during World War II.

HBS Working Knowledge
Mar 12, 2019

New Research and Ideas, March 12, 2019


HBS Working Knowledge
Mar 11, 2019

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?
Countries such as Israel now realize they need to engage in public diplomacy as well as foreign diplomacy, and in place branding, not just political advocacy, says Elie Ofek.

HBS Working Knowledge
Mar 08, 2019

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
After a lengthy courting process, Amazon thought its plans for a New York HQ campus was in the bag. But the company failed a primary goal of negotiations, says James Sebenius.

HBS Working Knowledge
Mar 07, 2019

Calculators for Women: When Identity Appeals Provoke Backlash
With calculators targeted to women and laundry products aimed at men, examples of identity-based labeling—or "identity appeals"—abound in advertising and marketing. Five studies show when and why such identity appeals backfire. Identity appeals may fail equally whether they evoke negative or just milder stereotypes.

HBS Working Knowledge
Mar 06, 2019

Has the Glass Ceiling Been Broken (or at Least Cracked)?
Harvard Business School researchers have been at the forefront of studies on gender discrimination. On the eve of International Women's Day 2019, here is what they've discovered so far.

HBS Working Knowledge
Mar 05, 2019

New Research and Ideas, March 5, 2019


HBS Working Knowledge
Mar 05, 2019

The Impacts of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
This paper challenges the logic that making it easier for consumers to search across a wide assortment of products is the best strategy for online retailers.

HBS Working Knowledge
Mar 04, 2019

The Revision Bias
Nine studies document the revision bias: the tendency to prefer things that were revised, regardless of whether the revised versions are objectively better than their predecessors.

HBS Working Knowledge
Mar 04, 2019

What's the Antidote to Surveillance Capitalism?
Google's founding ignited the "darkening of the digital dream," according to a new book that critiques companies who thrive off our personal data. How can consumers fight back? asks James Heskett.

HBS Working Knowledge
Mar 03, 2019

Strict ID Laws Don't Stop Voters: Evidence from a U.S. Nationwide Panel, 2008-2016
Evidence on the consequences of strict ID laws adopted between 2008 and 2016 shows no significant negative effect on registration or turnout overall or for any subgroup defined by age, gender, race, or party affiliation. ID requirements had no significant effect on actual or perceived fraud, either.

HBS Working Knowledge
Feb 28, 2019

Pursuing Precision Medicine at Intermountain Healthcare
What happens when Intermountain Healthcare invests resources in an innovative precision medicine unit to provide life-extending, genetically targeted therapies to late-stage cancer patients? Professors Richard Hamermesh and Kathy Giusti discuss the case and its connections to their work with the Kraft Precision Medicine Accelerator.

HBS Working Knowledge
Feb 27, 2019

Judgment Aggregation in Creative Production: Evidence from the Movie Industry
Selecting early-stage ideas in creative industries is challenging because consumer taste is hard to predict and the quantity to sift through is large. Using The Black List that ranks scripts annually based on nominations from film executives, this study shows that aggregating expert opinions helps reduce quality uncertainty and can influence high-budget production.

HBS Working Knowledge
Feb 27, 2019

The Hidden Cost of a Product Recall
Product failures create managerial challenges for companies but market opportunities for competitors, says Ariel Dora Stern. The stakes have only grown higher.

HBS Working Knowledge
Feb 26, 2019

Infringing Use as a Path to Legal Consumption: Evidence from a Field Experiment
Copyright infringement may result from frictions preventing legal consumption, but also reveals demand. Research by Hong Luo and Julie Holland Mortimer highlight the importance of mitigating user costs in small-value transactions.

HBS Working Knowledge
Feb 26, 2019

New Research and Ideas, February 26, 2019
The link between education and hospital mortality rates ... Why salespeople aren't effective managers ... Is communication related to employee performance?

HBS Working Knowledge
Feb 25, 2019

How Gender Stereotypes Kill a Woman's Self-Confidence
Researchers believe gender stereotypes have held women back in the workplace. Katherine Coffman's research adds a new twist: They can even cause women to question their own abilities.

HBS Working Knowledge
Feb 25, 2019

How Gender Stereotypes Kill
a Woman's Self-Confidence
Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman's research adds a new twist: They can even cause women to question their own abilities.

HBS Working Knowledge
Feb 21, 2019

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)
Voter ID laws are often proposed as an antidote to election fraud. There's just one problem, according to Vincent Pons. They don't work.

HBS Working Knowledge
Feb 20, 2019

Rocket-tunity: Can Private Firms Turn a Profit in Space?
Private rocket companies are competing to be the first to send paying tourists into space, perhaps even this year. Matthew Weinzierl lays out the strategic roadmap to the stars.

HBS Working Knowledge
Feb 19, 2019

Relative Performance Transparency: Effects on Sustainable Choices
This paper discusses experiments involving more than 7,000 participants to shed light on how information and its presentation regarding sustainable performance can be a tool for enhancing sustainable choices in practice.

HBS Working Knowledge
Feb 19, 2019

New Research and Ideas, February 19, 2019
These CEO types are more productive ... Does revising make it better? ... Rewards spur more productivity.

HBS Working Knowledge
Feb 18, 2019

Diagnostic Bubbles
This paper generates insights into the structure of asset price bubbles by modeling beliefs from fundamental psychological assumptions, and combining this with standard neoclassical mechanisms, such as learning from prices and speculation.

HBS Working Knowledge
Feb 18, 2019

What's Really Disrupting Business? It's Not Technology
Technology doesn't drive disruption—customers do. In a new book, marketing professor argues that successful disruptors spot and serve emerging customer need faster.

HBS Working Knowledge
Feb 14, 2019

The Delicious History of Hershey Chocolate


HBS Working Knowledge
Feb 14, 2019

The Delicious History of Hershey's Chocolate


HBS Working Knowledge
Feb 12, 2019

New Research and Ideas, February 12, 2019
Don't shoot the messenger! ... How to address worker distress ... From script to big screen.

HBS Working Knowledge
Feb 11, 2019

Gender Stereotypes in Deliberation and Team Decisions
Professional success requires the ability to contribute ideas, and receive credit for them. This paper explores gender differences in how men and women communicate and reward each other in team decision-making problems. We find that women are recognized less often for their contributions in male-typed domains.

HBS Working Knowledge
Feb 11, 2019

The IBM PC
The IBM PC was the first computer platform to be open by choice and not because of financial constraints. Initially, this openness kept IBM competitive. But IBM's control over two strategic bottlenecks— standards embedded in the Basic Input Output System, and system integration and manufacturing of the computer itself—turned out to be weak.

HBS Working Knowledge
Feb 11, 2019

The Business of Saving the Planet
Putting their operations in harmony with the environment might be the single largest challenge faced by organizations today. Here is the latest research around building sustainability into business processes and management practices.

HBS Working Knowledge
Feb 08, 2019

Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity
This paper compares the value structure of platform systems and step processes, finding that step processes reward technical integration, unified governance, risk aversion, and the use of direct authority. Platform systems by contrast reward modularity, distributed governance, risk taking, and autonomous decision-making.

HBS Working Knowledge
Feb 07, 2019

How Big Companies Can Out Run Disruption
Large companies can be easy targets for disruption, but says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures.

HBS Working Knowledge
Feb 07, 2019

How Big Companies Can Outrun Disruption
Large companies can be easy targets for disruption, but says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures.

HBS Working Knowledge
Feb 07, 2019

Immigrant Networking and Collaboration: Survey Evidence from CIC
This study compares U.S.-born and immigrant entrepreneurs' use of networking opportunities provided by CIC, the former Cambridge Innovation Center. Research by Sari Pekkala Kerr and William R. Kerr.

HBS Working Knowledge
Feb 06, 2019

Does Public Ownership and Accountability Increase Diversity? Evidence from IPOs
Going public has no effect on workforce diversity, according to this study comparing changes in firms' ownership type with longitudinal data on employment.

HBS Working Knowledge
Feb 05, 2019

Stereotypes and Belief Updating
Increasing evidence demonstrates that stereotyped beliefs drive key economic decisions. This paper shows the significant role of self-stereotyping in predicting beliefs about one's own ability.

HBS Working Knowledge
Feb 05, 2019

New Research and Ideas, February 5, 2019
Women get fewer rewards for ideas in male domains ... Puerto Rico attempts to bounce back ... A global perspective on the future of higher education.

HBS Working Knowledge
Feb 04, 2019

Green Businesses Are Incredibly Difficult to Make Profitable. Try It Anyway
Making a business successful is a challenge in itself, but making a green business profitable is an even harder journey. For society's sake, entrepreneurs must be prepared to make that journey, says .

HBS Working Knowledge
Feb 04, 2019

Understanding and Overcoming Roadblocks to Environmental Sustainability. Past Roads and Future Prospects
At a summer 2018 Harvard Business School conference, historians, scholars, and business professionals debated barriers and opportunities for business and environmental sustainability.

HBS Working Knowledge
Jan 31, 2019

How Wegmans Became a Leader in Improving Food Safety


HBS Working Knowledge
Jan 30, 2019

Understanding Different Approaches to Benefit-Based Taxation
Robert Scherf and Matthew C. Weinzierl demonstrate the appeal of benefit-based taxation—where taxes align with benefits from state activities.

HBS Working Knowledge
Jan 30, 2019

Who Will Measure Up to These Two Remarkable Leaders?
We lost two great company leaders this month: of Vanguard Group and of Southwest Airlines. discusses what made them so extraordinary and asks which other CEOs are in the same league.

HBS Working Knowledge
Jan 29, 2019

'Green Bonds' May Be Our Best Bet for Environmental Damage Control
The popularity of green bonds as a way to finance environmentally friendly projects is on the upswing, say and .

HBS Working Knowledge
Jan 29, 2019

New Research and Ideas, January 29, 2019
Is a Medicare program reducing hospital readmissions? ... Product recalls hamstring company innovation ... Barriers to business-related sustainability.

HBS Working Knowledge
Jan 28, 2019

Forget Cash. Here are Better Ways to Motivate Employees
In today's tight job market, employers must focus on how to attract and keep top talent. Giving away stacks of money may not always be the best incentive, warns .

HBS Working Knowledge
Jan 26, 2019

Marketplace Scalability and Strategic Use of Platform Investment
One well-known feature of marketplace platforms like Airbnb and eBay is their scalability. This paper identifies the strategic trade-off and implications for scalability when a platform provides services to existing and potential sellers that help reduce their fixed costs of running the business. Timing this investment is an important consideration for maximizing marketplace scalability.

HBS Working Knowledge
Jan 23, 2019

Sports: Lessons for Managers
When people look to illustrate a great business idea or accomplishment, a sports metaphor usually isn't far away. Why Harvard Business School researchers look for teaching gold on the playing fields of the world.

HBS Working Knowledge
Jan 22, 2019

New Research and Ideas, January 22, 2019
Can a large business innovate like a nimble startup? ... Lying on a job application can boost self-competence ... A look at Kodak's comeback.

HBS Working Knowledge
Jan 22, 2019

Corporate Sustainability: A Strategy?
Between 2012 and 2017, companies within most industries adopted an increasingly similar set of sustainability practices. This study examines the interplay between common and strategic practices.

HBS Working Knowledge
Jan 17, 2019

Why Business Should Support Employees Who are Caregivers
Shifting demographics are causing more and more workers to serve as caregivers to family and friends—but employers seem hardly to notice the trend. and discuss why companies should help.

HBS Working Knowledge
Jan 16, 2019

What Football Firings Teach Managers About Staying Relevant
Many executives are confident they can retain their skills over time. Experience shows they are wrong. Just look at the National Football League's "Black Monday" for proof, says .

HBS Working Knowledge
Jan 15, 2019

The Creation and Evolution of Entrepreneurial Public Markets
This analysis by Shai Bernstein, Abhishek Dev, and Josh Lerner shows that stock exchanges in countries with better shareholder protection allowed younger and less profitable companies to raise more capital. These markets alone cannot boost entrepreneurial activity but need enabling institutions.

HBS Working Knowledge
Jan 15, 2019

New Research and Ideas, January 15, 2019
A look at second-tier stock exchanges ... Bank helps customers in default ... How the FDA guides approval of new medical devices.

HBS Working Knowledge
Jan 14, 2019

These 4 CEOs Created a New Standard of Leadership
At the height of the 2008 financial crisis, these four corporate leaders stepped forward—and changed how we think of leadership forever, says

HBS Working Knowledge
Jan 10, 2019

Can Miguel McKelvey Build the ‘Culture Operating System' at WeWork?


HBS Working Knowledge
Jan 09, 2019

The UK Needs a Bold Competitive Strategy to Survive Brexit
There is little doubt that the United Kingdom's separation from Europe will reduce its competitiveness for the foreseeable future, argue and Here's what can be done about it.

HBS Working Knowledge
Jan 09, 2019

The UK Needs a Bold Strategy Around Competition to Survive Brexit
There is little doubt that the United Kingdom's separation from Europe will reduce its competitiveness for the foreseeable future, argues . Here's what can be done about it.

HBS Working Knowledge
Jan 08, 2019

New Research and Ideas, January 8, 2019
Cost-savings strategies in cardiac cath labs ... Colombian company considers development deal ... How to repair Israel's tarnished image.

HBS Working Knowledge
Jan 07, 2019

The Better Way to Forecast the Future
We can forecast hurricane paths with great certainty, yet many businesses can't predict a supply chain snafu just around the corner. Yael Grushka-Cockayne says crowdsourcing can help.

HBS Working Knowledge
Jan 04, 2019

The Digital Commons: Tragedy or Opportunity? A Reflection on the 50th Anniversary of Hardin's Tragedy of the Commons
On the 50th anniversary of Garrett Hardin's "The Tragedy of the Commons," this article considers the benefits and potential downsides of the digital commons, which emerged well after Hardin wrote his seminal article.

HBS Working Knowledge
Jan 03, 2019

Everyone Knows Innovation is Essential to Business Success—Except Board Directors
In a recent survey of 5,000 board members, innovation was not ranked high on their list of priorities. What are they not seeing? ask and .

HBS Working Knowledge
Jan 03, 2019

Financing the Response to Climate Change: The Pricing and Ownership of US Green Bonds
Green bonds are used for environmentally friendly purposes like renewable energy. Complementing previous research, this paper explores the US corporate and municipal green bond and shows that a subset of investors is willing to give up some return to hold green bonds.

HBS Working Knowledge
Jan 02, 2019

Do We Need an Artificial Intelligence Czar?
Artificial intelligence technologies could create more economic opportunity than entire industries. But there are threats posed by the technology as well and US political leaders seem unaware of potential consequences. Do we need an AI czar? asks .

HBS Working Knowledge
Dec 27, 2018

Team Learning Capabilities: A Meso Model of Sustained Innovation and Superior Firm Performance
This paper by my C. Edmondson and colleagues focuses on the critical role of work teams, arguing that managers must leverage the knowledge generated by teams to support innovation and strategic change.

HBS Working Knowledge
Dec 20, 2018

Most Popular Stories and Research Papers of 2018
The most-read stories on Harvard Business School Working Knowledge in 2018 were diverse in subject matter. Topics ranged from working moms to retirement, from what it means to be a rebel leader to biases that creep into our negotiating. What do you think were the most powerful business trends of the year?

HBS Working Knowledge
Dec 20, 2018

Using Fintech to Disrupt Eastern Bank from Within


HBS Working Knowledge
Dec 19, 2018

Near Year, New Habits
So, you are resolved to turn over a new leaf for 2019. Are there behavior modification techniques that can nudge us over the goal line?

HBS Working Knowledge
Dec 19, 2018

New Year, New Habits
You are resolved to turn over a new leaf in 2019. Maybe become a better boss or crank up the productivity. What are the best ways to put these good intentions into practice?

HBS Working Knowledge
Dec 19, 2018

Find and Replace: R&D Investment Following the Erosion of Existing Products
This study sheds light on how product outcomes shape the direction of innovation and markets for technology. In the drug development industry in particular, negative product shocks appear to spur investment changes both within the directly affected firm and in competing firms in the same R&D markets.

HBS Working Knowledge
Dec 18, 2018

New Research and Ideas, December 18, 2018
The Orphan Drug Act impacts product development ... Go team! How team learning spurs firm success ... The rise of OYO Rooms in India.

HBS Working Knowledge
Dec 17, 2018

Women Receive Harsher Punishment at Work Than Men
Women caught in misconduct were 20 percent more likely to be fired and 30 percent less likely to find new employment in the financial services industry, reports new research by and colleagues.

HBS Working Knowledge
Dec 11, 2018

New Research and Ideas, December 11, 2018
Platforms compete in UK betting industry ... Oral history sheds light on corruption ... Startup considers risks vs. rewards of new technology.

HBS Working Knowledge
Dec 11, 2018

Free Trade Needs Nurturing—and Other Lessons from History
Global free trade is not the natural order of things. so it needs to be carefully tended to and maintained. and discuss trade over time and what history teaches.

HBS Working Knowledge
Dec 10, 2018

Platform Competition: Betfair and the U.K. Market for Sports Betting
Since the early 2000s, online betting exchanges have had a new relationship with customers relative to traditional bookmakers, providing a platform to match individuals willing to lay and back the same outcome. This study shows how exchanges' platform design choices have major implications for their likelihood of success.

HBS Working Knowledge
Dec 07, 2018

Oral History and Writing the Business History of Emerging Markets
Oral history is a valuable resource to explore how businesses developed and functioned in Africa, Asia, and Latin America, regions with a growing share of global economic activity and the majority of the world's population. While oral history is not uncritical, it provides openings for opinions, voices, and judgements on events on which there was often silence.

HBS Working Knowledge
Dec 06, 2018

Honda Created a Civic for Very Light Jets. How High Will It Fly?


HBS Working Knowledge
Dec 05, 2018

Why Managers Should Publicize Their Failures
If you want to get through to your employees, be ready to confess your failures, counsels Alison Wood Brooks.

HBS Working Knowledge
Dec 05, 2018

Why Managers Should Reveal Their Failures
If you want to get your messages through to employees, be ready to confess your your own management shortcomings, counsels Alison Wood Brooks.

HBS Working Knowledge
Dec 05, 2018

The Salary Taboo: Privacy Norms and the Diffusion of Information
Barriers to the diffusion of salary information have implications for a wide range of labor market phenomena. This study of employees of a real organization shows that individuals significantly misinterpret their peers' salaries, partly due to pervasive preferences for concealing own salary, and a potentially strategic decision of high earners to withhold their personal information.

HBS Working Knowledge
Dec 04, 2018

Work from Anywhere or Co-locate? Autonomy versus Learning Effects at the United States Patent Office
Managers often ask whether worker productivity rises or falls with work-from-anywhere (WFA) policies. This study of a real firm presents robust econometric evidence that WFA regimes can have positive effects on net worker output, especially for experienced hires working interdependently. For new hires, however, colocation is often needed to facilitate their learning.

HBS Working Knowledge
Dec 04, 2018

New Research and Ideas, December 4, 2018
Work-from-anywhere policies work—sometimes ... Hello? Who's listening to earnings calls? ... The risk of doing business overseas.

HBS Working Knowledge
Dec 03, 2018

How Companies Can Increase Market Rewards for Sustainability Efforts
There is a connection between public sentiment about a company and how the market rewards its corporate social performance, according to George Serafeim.

HBS Working Knowledge
Nov 30, 2018

What's the Best Administrative Approach to Climate Change?
Addressing climate change is a massive undertaking for global society, involving local, national, and multinational entities. James Heskett asks how such an effort should be managed from an administrative perspective.

HBS Working Knowledge
Nov 28, 2018

On Target: Rethinking the Retail Website
Target is one big-brand retailer that seems to have survived and even thrived in the apocalyptic retail landscape. What's its secret? discusses the company's rigorous focus on data.

HBS Working Knowledge
Nov 26, 2018

Make Your Employees Feel Psychologically Safe
To do their best work, people need to feel secure and safe in their workplace. In a new book, Amy C. Edmondson details how companies can develop psychological safety.

HBS Working Knowledge
Nov 26, 2018

Demand Estimation in Models of Imperfect Competition
The study shows how knowledge about firm behavior can be modeled to better predict demand. Research by Alexander MacKay and Nathan H. Miller

HBS Working Knowledge
Nov 20, 2018

Building a Nonprofit Marketplace to Feed America


HBS Working Knowledge
Nov 20, 2018

New Research and Ideas, November 20, 2018
A promising revenue model for US health care ... Peer pressure in credit policies ... Pro hockey team gets philanthropic.

HBS Working Knowledge
Nov 20, 2018

Reverse the Curse of the Top-5
Scholars and those who evaluate them for promotion can overweight publications ranked in a discipline's five top journals. This paper explains the origins of journal rankings, the errors and distortions when journal rankings are used to evaluate faculty research, how they inhibit innovative research on emerging practice issues, and possible reforms to reduce their perverse incentives.

HBS Working Knowledge
Nov 19, 2018

E-Santa: Is Retail Ready for Digital Christmas?
The retail industry is in such a spin over multichannel strategy, mall closings, and big brand shutterings, to name a few pressures, that even Santa can't keep track of it all. Here is recent Harvard Business School research on digital trends shaping how we shop.

HBS Working Knowledge
Nov 19, 2018

Lazy Prices
The most comprehensive information windows that firms provide to the markets—in the form of their mandated annual and quarterly filings—have changed dramatically over time, becoming significantly longer and more complex. When firms break from their routine phrasing and content, this action contains rich information for future firm stock returns and outcomes.

HBS Working Knowledge
Nov 15, 2018

Do Fire Sales Create Externalities?
This paper contributes to our understanding of the role of large institutional investors in securities markets, providing evidence that the structure of the mutual fund industry increases the risks of costly "fire sales."

HBS Working Knowledge
Nov 15, 2018

Can the Global Food Industry Overcome Public Distrust?
The public is losing trust in many institutions involved in putting food on our table, says Ray A. Goldberg, author of the new book "Food Citizenship."

HBS Working Knowledge
Nov 13, 2018

New Research and Ideas, November 13, 2018


HBS Working Knowledge
Nov 12, 2018

Product Quality and Entering Through Tying: Experimental Evidence
his study empirically explores Google's decision to tie its new reviews product to the top of its search results, excluding competitors. Results suggest that such "tying" can facilitate dominant platforms' entry into adjacent markets, even when the tied product is of worse quality compared to existing options.

HBS Working Knowledge
Nov 12, 2018

'Always On' isn't Always Best for Team Decision-Making
Is it possible for teams to communicate too frequently? Research by Ethan Bernstein and colleagues suggests that groups that meet only intermitently may be better at problem-solving.

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