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McKinsey Quarterly
Jul 06, 2020

Reimagining infrastructure in the United States: How to build better
Infrastructure agencies need to prepare for two very different scenarios—a sharp rise in funding or a precipitous drop.

McKinsey Quarterly
Jul 06, 2020

Transforming the talent model in the insurance industry
Insurers that succeed in the coming years will be those that recognize talent strategy has the same importance as core business strategy.

McKinsey Quarterly
Jul 02, 2020

Unlocking growth in small and medium-size enterprises
With the right support, small and medium-size enterprises could significantly boost economic growth. Governments can help capture this opportunity.

McKinsey Quarterly
Jul 02, 2020

US food supply chain: Disruptions and implications from COVID-19
Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do now?

McKinsey Quarterly
Jul 02, 2020

Psychological safety, emotional intelligence, and leadership in a time of flux
Two renowned scholars and two McKinsey experts illuminate the leadership imperatives of our time: bringing people together, energizing forward progress, and reimagining normalcy.

McKinsey Quarterly
Jul 02, 2020

Reaching the next normal of insurance core technology
Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation of core technology. Twelve articles dive deep into the what, why, and how.

McKinsey Quarterly
Jul 02, 2020

COVID-19: Visualizing the impact of an invisible threat
Editors highlight images that brought life to articles on the coronavirus outbreak, just as the world was struggling to understand it and adjust to the next normal.

McKinsey Quarterly
Jul 02, 2020

Global freight flows after COVID-19: What's next?
COVID-19 will likely affect trade more profoundly than any other recent crisis. Leaders with a well-informed perspective on potential trade scenarios can begin their recovery from a position of strength.

McKinsey Quarterly
Jul 01, 2020

Getting the feels: Should AI have empathy?
Marketing and technology author Minter Dial explains how empathy can benefit businesses and artificial intelligence applications.

McKinsey Quarterly
Jul 01, 2020

Helping patients where they are: An interview with the president of CVS Caremark
Alan Lotvin, who leads one of America's largest pharmacy-benefits companies, discusses the impact of COVID-19 on the US healthcare system and how to improve services and patient outcomes.

McKinsey Quarterly
Jul 01, 2020

Emerging from the pandemic, Vietnam must position itself for recovery
As it emerges from COVID-19, Vietnam's domestic economy is set to return to growth, but not until the global economy bounces back.

McKinsey Quarterly
Jul 01, 2020

Five actions to boost your sales organization's resilience
Efforts to squeeze out additional sales could be more profitably invested in the sales force. Here's how to raise morale, build capabilities, and position your team for recovery.

McKinsey Quarterly
Jul 01, 2020

Optimizing data controls in banking
Banks need to do more in four important areas of data culture to build the risk-related data-control capabilities they will need in the coming decade.

McKinsey Quarterly
Jul 01, 2020

Survey: In the US, people say their use of masks may endure
Americans are largely optimistic about COVID-19's progression, according to a new survey, and their responses suggest that the use of face masks will remain commonplace in the months ahead.

McKinsey Quarterly
Jul 01, 2020

The future of work in Japan: Accelerating automation after COVID-19
Digitization has played a key role in reducing the spread of the virus and promoting a safe recovery. Now, it's even more critical to the country's longer-term economic health.

McKinsey Quarterly
Jun 30, 2020

The coronavirus effect on global economic sentiment
In our latest survey on the economy, executives' overall outlook for the future continues to improve.

McKinsey Quarterly
Jun 30, 2020

Implications for value-based payment programs: Weathering COVID-19
Healthcare stakeholders are seeking ways to reward quality and value. As providers continue to manage COVID-19, value-based payment programs may provide support.

McKinsey Quarterly
Jun 30, 2020

Reimagining customer service to manage delinquencies after COVID-19
Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies takes time. All institutions with future receivables must act now.

McKinsey Quarterly
Jun 30, 2020

Safeguarding against cyberattack in an increasingly digital world
There are actions businesses can take to safeguard their organizations from the growing risk of cyberattack.

McKinsey Quarterly
Jun 30, 2020

Driving CO2 emissions to zero (and beyond) with carbon capture, use, and storage
Any pathway to mitigate climate change requires the rapid reduction of CO2 emissions and negative-emissions technologies to cut atmospheric concentrations. Technology and regulation will be the key.

McKinsey Quarterly
Jun 30, 2020

Economic Conditions Snapshot, June 2020: McKinsey Global Survey results
A new survey confirms COVID-19's historic effects on the economy and on businesses. While executives report new risks to growth, their overall outlook for the future continues to improve.

McKinsey Quarterly
Jun 30, 2020

Choosing the right path to unlock the economy
Uncertainty is keeping consumers from spending and businesses from investing. The road to recovery requires instilling confidence.

McKinsey Quarterly
Jun 29, 2020

COVID-19 and the employee experience: How leaders can seize the moment
The return phase of the COVID-19 crisis is a good time for organizations to create more tailored responses to workplace challenges, expanding on the goodwill and camaraderie earned in earlier phases.

McKinsey Quarterly
Jun 29, 2020

African banking after the crisis
Here's how African banks can manage the impact of COVID-19—and prepare for recovery.

McKinsey Quarterly
Jun 29, 2020

Building security into the customer experience
Companies need to secure their digital channels against malicious attackers—without creating a negative experience for their customers.

McKinsey Quarterly
Jun 29, 2020

Reduced dividends on natural capital?
The world's stock of natural resources performs a range of services that are essential to human well-being. But climate change is accelerating the depletion of natural capital.

McKinsey Quarterly
Jun 29, 2020

Leaving the niche: Seven steps for a successful go-to-market model for electric vehicles
To regain momentum after the COVID-19 pandemic ends, the players in this market must reconsider their strategies.

McKinsey Quarterly
Jun 29, 2020

Using analytics to get European rail maintenance on track
By harnessing data and analytics, European rail-infrastructure operators can deliver better performance at a lower cost.

McKinsey Quarterly
Jun 29, 2020

What makes Asia-Pacific's Generation Z different?
Gen Zers in the Asia-Pacific region aren't like their older siblings. Here is what you need to know.

McKinsey Quarterly
Jun 26, 2020

How US companies are planning for a safe return to the workplace
In a new survey of 100 executives, respondents expect most employees to be working on-site by December. To do so, they are implementing a range of interventions that could transform how people work.

McKinsey Quarterly
Jun 26, 2020

Power and people: How utilities can adapt to the next normal
With economies and energy demand hit hard by the COVID-19 crisis, European and North American utilities need to rethink their operations to put themselves into position for long-term success.

McKinsey Quarterly
Jun 26, 2020

Ready, set, go: Reinventing the organization for speed in the post-COVID-19 era
The need for speed has never been greater. Here are nine ways companies can get faster.

McKinsey Quarterly
Jun 26, 2020

Communications get personal: How leaders can engage employees during a return to work
As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose for the long term.

McKinsey Quarterly
Jun 26, 2020

Designing data governance that delivers value
Follow these principles to shift from a data-governance model of loosely followed guidelines to one that makes the most of digital and analytics.

McKinsey Quarterly
Jun 25, 2020

How artificial intelligence can improve resilience in mineral processing during uncertain times
Even before the COVID-19 pandemic, mineral-processing companies were grappling with profound uncertainty. Those that took steps to harness the power of AI improved agility and operational resilience.

McKinsey Quarterly
Jun 25, 2020

Demystifying modeling: How quantitative models can—and can't—explain the world
The COVID-19 crisis has brought quantitative models to the forefront. Here are some ways that modeling helps us—as long as we avoid its pitfalls.

McKinsey Quarterly
Jun 25, 2020

An operating model for the next normal: Lessons from agile organizations in the crisis
Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their peers. Here's what helped them cope.

McKinsey Quarterly
Jun 25, 2020

A global view of financial life during COVID-19
As the pandemic spreads across the globe, financial decision-maker behavior and sentiment continues to shift.

McKinsey Quarterly
Jun 25, 2020

Resetting capital spending in the wake of COVID-19
Amid the pandemic, many CFOs are struggling to stabilize cash flows. A quick reset of capital spending—which can usually be achieved in about four weeks—can help them reach their goals.

McKinsey Quarterly
Jun 25, 2020

LGBTQ voices: Learning from lived experiences
New research reveals the challenges that LGBTQ employees face, and six ways to help them bring their authentic selves to work.

McKinsey Quarterly
Jun 25, 2020

Transformation and resilience: An interview with Best Buy's executive chairman Hubert Joly
Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company for the current crisis.

McKinsey Quarterly
Jun 25, 2020

Unlocking enterprise efficiencies through zero-based design
Zero-based design allows even mature companies in asset-heavy industries to cut costs and complexity without compromising safety, quality, or customer trust.

McKinsey Quarterly
Jun 24, 2020

What history can teach us about the economic impact of the coronavirus pandemic
The battle against COVID-19 is unlike any other wars, but the economic consequences offer some similarities, write Gary Pinkus and Sree Ramaswamy in Fortune.

McKinsey Quarterly
Jun 24, 2020

The mass personalization of change: Large-scale impact, one individual at a time
Here's how technology, data, and human insight are transforming the way we enact change. Fast.

McKinsey Quarterly
Jun 24, 2020

The next normal in consumer: Implications for Consumer Goods M&A
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.

McKinsey Quarterly
Jun 24, 2020

The next normal in consumer: Implications for M&A
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.

McKinsey Quarterly
Jun 24, 2020

A culture of caring: A conversation with Globe Telecom's Glenn Estrella
Growing a market-leading business while spawning start-ups depends on freedom to fail and a culture of caring modeled from the top down, according to the start-up chief of the Philippines' largest mobile telecom provider.

McKinsey Quarterly
Jun 24, 2020

Entering a new decade of AI: The state of play
While organizations report measurable benefits from artificial intelligence, much work remains to scale impact, manage risks, and retrain the workforce.

McKinsey Quarterly
Jun 23, 2020

Meeting E&C needs in and after coronavirus: A Q&A with WSP's Paul Dollin
A global engineering consultancy is planning for recovery by rethinking how its people work, as it safeguards its engineering and construction operations.

McKinsey Quarterly
Jun 23, 2020

How the LGBTQ community fares in the workplace
Despite visible corporate support, today's workplace is falling short of full inclusion. Here's what companies need to know.

McKinsey Quarterly
Jun 23, 2020

Relation-shifts
What we've learned being together, being apart, and being virtual

McKinsey Quarterly
Jun 23, 2020

The next wave of healthcare innovation: The evolution of ecosystems
How healthcare stakeholders can win within evolving healthcare ecosystems.

McKinsey Quarterly
Jun 23, 2020

Understanding organizational barriers to a more inclusive workplace
Survey results show that many employees do not feel fully included at work and want their organizations to do more to advance inclusion and diversity. To do so, companies can address four factors.

McKinsey Quarterly
Jun 22, 2020

What insurers can learn from China's continuing COVID-19 recovery
A recent McKinsey survey of Chinese agents offers insights into how COVID-19 has affected the Chinese insurance industry and what insurers can do moving forward.

McKinsey Quarterly
Jun 22, 2020

The vision for 2025: Hyperpersonalized care and ‘care of one'
Personalization—and the empathy and connection that go with it—are more critical than ever. What will it take to meet customer's expectations in 2025 and beyond?

McKinsey Quarterly
Jun 22, 2020

Top ten myths of technology modernization in insurance
Many insurers have experienced unsuccessful tech modernization efforts. To reverse this trend, insurers need to first become aware of common misconceptions—and then address them head-on.

McKinsey Quarterly
Jun 22, 2020

The next software disruption: How vendors must adapt to a new era
Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic playbook to weather the different challenges ahead.

McKinsey Quarterly
Jun 22, 2020

The future of customer experience: Personalized, white-glove service for all
The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.

McKinsey Quarterly
Jun 22, 2020

Technology and innovation: Building the superhuman agent
The latest tools have the potential to transform the performance of contact center agents. Understanding how to apply these technologies before, during, and after customer contact is the first step.

McKinsey Quarterly
Jun 22, 2020

Redefine the omnichannel approach: Focus on what truly matters
Many companies try but fail to build an omnichannel experience for every channel and customer. Leaders should instead limit their focus to the top two or three cross-channel customer interactions.

McKinsey Quarterly
Jun 22, 2020

Opening with care
By acknowledging the economic rationale of the care economy, India can make it easier for women to work for pay-and equally reap the productivity gains of doing so, write Roopa Purushothaman, Anu Madgavkar and Vivek Pandit in Hindustan Times.

McKinsey Quarterly
Jun 22, 2020

Five priorities for corporate India in the next normal after COVID-19
The COVID-19 crisis has highlighted the weaknesses and the strengths of India's large businesses. Now executives have an opportunity to make changes that will see their companies through the downturn and position them for long-term success.

McKinsey Quarterly
Jun 22, 2020

Customer care: The future talent factory
Customer care employees can bring invaluable customer insights and expertise from the front lines of customer service to positions in other areas of the organization.

McKinsey Quarterly
Jun 22, 2020

Cybersecurity in automotive: Mastering the challenge
With the software content of cars increasing, what do automotive players need to know about cybersecurity?

McKinsey Quarterly
Jun 19, 2020

Control capital project duration—and cost—with schedule optimization
It is almost always possible to accelerate the completion of a capital project—even during construction. To do so, project owners should follow three best practices.

McKinsey Quarterly
Jun 19, 2020

Will ‘ship, then fix' become obsolete in the next normal?
COVID-19 will likely accelerate remote working and the need for companies to speed up their efforts to digitize support functions—improving efficiency and user experience without increasing cost.

McKinsey Quarterly
Jun 18, 2020

Which small businesses are most vulnerable to COVID-19—and when
Those with relatively limited financial resources are most at risk, but none are immune to the pandemic's effects. Understanding which small businesses are most threatened can help the rest of us respond to the crisis.

McKinsey Quarterly
Jun 18, 2020

The telltale signs of successful digital deals
Digital M&A is challenging—and often a necessity for digital transformation. Sophisticated acquirers boost their odds by addressing the pain points that undermine outperformance.

McKinsey Quarterly
Jun 18, 2020

COVID-19: Implications for business
Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare for the next normal.

McKinsey Quarterly
Jun 18, 2020

A happy warrior: Mellody Hobson on mentorship, diversity, and feedback
The co-CEO of Ariel Investments shares honest thoughts about pushing for diversity in corporate America and reflects on her path to success.

McKinsey Quarterly
Jun 18, 2020

Discussions in Digital: Surveying the brand-building landscape
The digital age is forcing companies to innovate the way they build brands.

McKinsey Quarterly
Jun 18, 2020

How the semiconductor industry can emerge stronger after the COVID-19 crisis
Semiconductor companies that begin revising their long-term strategies now may emerge stronger in the next normal.

McKinsey Quarterly
Jun 18, 2020

Leading with purpose and humanity: A conversation with Hubert Joly
Best Buy's former chairman and CEO reflects on a business's reason for being by defining it around purpose and humanity, the link to competitive advantage, and managing shareholders and stakeholders during a crisis and beyond.

McKinsey Quarterly
Jun 18, 2020

Lessons from the past on how to revive the US economy after COVID-19
Examining what worked in response to previous crises can help policy makers as they make plans to revive economic activity.

McKinsey Quarterly
Jun 18, 2020

Moving past friend or foe: How to win with digital marketplaces
To remain competitive, brands should meet consumers where and how they shop and develop sustainable marketplace strategies as part of a broader channel strategy.

McKinsey Quarterly
Jun 17, 2020

Moving forward: How COVID-19 will affect mobility in the United Kingdom
COVID-19 is changing transportation patterns worldwide. Here's what mobility players need to know about the market in the United Kingdom.

McKinsey Quarterly
Jun 17, 2020

Innovation in a crisis: Why it is more critical than ever
Prioritizing innovation today is the key to unlocking postcrisis growth.

McKinsey Quarterly
Jun 17, 2020

Harnessing the power of simplicity in a complex consumer-product environment
Companies can generate significant value by deliberately managing sources of complexity, including those presented by the COVID-19 landscape.

McKinsey Quarterly
Jun 16, 2020

How the COVID-19 crisis is affecting UK small and medium-size enterprises
Small and medium-size enterprises are the lifeblood of the UK economy. They are increasingly worried about the country's weak economic outlook.

McKinsey Quarterly
Jun 16, 2020

Acknowledged but unaddressed
The COVID-19 crisis and global mental health

McKinsey Quarterly
Jun 16, 2020

Agility to action: Operationalizing a value-driven agile blueprint
To successfully transition to an agile operating model, business leaders should focus on four questions.

McKinsey Quarterly
Jun 16, 2020

Agility to action: Operationalizing an agile blueprint
To successfully transition to an agile operating model, business leaders should focus on four questions.

McKinsey Quarterly
Jun 16, 2020

Carbon-neutral Poland 2050: Turning a challenge into an opportunity
Achieving carbon neutrality by 2050 is within Poland's grasp and could improve energy independence, contributing to the development of new economic sectors.

McKinsey Quarterly
Jun 16, 2020

Navigating the post-COVID-19 era: A strategic framework for European recovery
As Europe's lockdowns begin to loosen, resources need to be directed with care.

McKinsey Quarterly
Jun 16, 2020

Restarting after COVID-19: A Q&A with Clifford Chance's David Metzger
Standby agreements for major capital projects can help preserve relationships as well as shore up suppliers' and contractors' solvency during construction standstills.

McKinsey Quarterly
Jun 16, 2020

The value of value creation
Long-term value creation can—and should—take into account the interests of all stakeholders.

McKinsey Quarterly
Jun 16, 2020

The great balancing act: Managing the coming $30 trillion deficit while restoring economic growth
As they continue to grapple with a global pandemic, governments will need to manage deficits and debt-payment plans while finding the best ways to support economic recovery.

McKinsey Quarterly
Jun 15, 2020

The state transformation mandate during COVID-19
A bold transformation approach can help US states close their impending fiscal gaps and improve both performance and efficiency.

McKinsey Quarterly
Jun 15, 2020

Privacy, security, and public health in a pandemic year
How can European companies best prevent measures intended to control the COVID-19 pandemic from also undermining data privacy and security?

McKinsey Quarterly
Jun 15, 2020

Redefining value and affordability in retail's next normal
Most US consumers are worried about the economy. Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies.

McKinsey Quarterly
Jun 15, 2020

Performance branding and how it is reinventing marketing ROI
Data and technology can help clarify customer behavior at the earliest stages of the decision journey. Here's how.

McKinsey Quarterly
Jun 15, 2020

Make it better, not just safer: The opportunity to reinvent travel
Do you remember your first flight? The first time you fell in love with a new city? We do.

McKinsey Quarterly
Jun 15, 2020

Building a business culture with a single vision at its core
Grab, the eight-year-old Southeast Asian company ranked as one of the world's top innovators, credits its phenomenal success to a strong, value-based culture.

McKinsey Quarterly
Jun 15, 2020

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights
Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers' questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.

McKinsey Quarterly
Jun 15, 2020

Five Fifty: The color of wealth
The wealth gap between black and white Americans is a primary force in racial inequality and social injustice. Here's how to address it.

McKinsey Quarterly
Jun 12, 2020

Physicians examine options in a post-COVID-19 era
In McKinsey's US COVID-19 Physician Survey, physicians indicated they are optimistic about a return to pre-COVID-19 volumes but may shift their preferred sites of care and seek additional partnerships for financial support.

McKinsey Quarterly
Jun 12, 2020

New global data reveal education technology's impact on learning
The use of technology in education has become a lifeline during the COVID-19 pandemic. As students return to the classroom, school systems must carefully consider the longer-term role of technology.

McKinsey Quarterly
Jun 12, 2020

Leading the battle against climate change: Actions for China
China could adopt a climate response centered on mitigation, adapting the country to climate risks, and supporting global sustainable economic development.

McKinsey Quarterly
Jun 12, 2020

Staying ahead of the B2B ecosystem disruption in emerging Asia
Consumer-goods companies in Asian emerging markets are turning to data, analytics, and digital solutions to realize value in traditional trade.

McKinsey Quarterly
Jun 12, 2020

Reimagining European philanthropy
European philanthropic foundations have an opportunity to step up and address the needs arising from or exacerbated by coronavirus.

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