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Jul 06, 2020
Infrastructure agencies need to prepare for two very different scenarios—a sharp rise in funding or a precipitous drop.
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Jul 06, 2020
Insurers that succeed in the coming years will be those that recognize talent strategy has the same importance as core business strategy.
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Jul 02, 2020
With the right support, small and medium-size enterprises could significantly boost economic growth. Governments can help capture this opportunity.
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Jul 02, 2020
Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do now?
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Jul 02, 2020
Two renowned scholars and two McKinsey experts illuminate the leadership imperatives of our time: bringing people together, energizing forward progress, and reimagining normalcy.
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Jul 02, 2020
Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation of core technology. Twelve articles dive deep into the what, why, and how.
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Jul 02, 2020
Editors highlight images that brought life to articles on the coronavirus outbreak, just as the world was struggling to understand it and adjust to the next normal.
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Jul 02, 2020
COVID-19 will likely affect trade more profoundly than any other recent crisis. Leaders with a well-informed perspective on potential trade scenarios can begin their recovery from a position of strength.
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Jul 01, 2020
Marketing and technology author Minter Dial explains how empathy can benefit businesses and artificial intelligence applications.
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Jul 01, 2020
Alan Lotvin, who leads one of America's largest pharmacy-benefits companies, discusses the impact of COVID-19 on the US healthcare system and how to improve services and patient outcomes.
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Jul 01, 2020
As it emerges from COVID-19, Vietnam's domestic economy is set to return to growth, but not until the global economy bounces back.
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Jul 01, 2020
Efforts to squeeze out additional sales could be more profitably invested in the sales force. Here's how to raise morale, build capabilities, and position your team for recovery.
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Jul 01, 2020
Banks need to do more in four important areas of data culture to build the risk-related data-control capabilities they will need in the coming decade.
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Jul 01, 2020
Americans are largely optimistic about COVID-19's progression, according to a new survey, and their responses suggest that the use of face masks will remain commonplace in the months ahead.
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Jul 01, 2020
Digitization has played a key role in reducing the spread of the virus and promoting a safe recovery. Now, it's even more critical to the country's longer-term economic health.
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Jun 30, 2020
In our latest survey on the economy, executives' overall outlook for the future continues to improve.
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Jun 30, 2020
Healthcare stakeholders are seeking ways to reward quality and value. As providers continue to manage COVID-19, value-based payment programs may provide support.
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Jun 30, 2020
Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies takes time. All institutions with future receivables must act now.
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Jun 30, 2020
There are actions businesses can take to safeguard their organizations from the growing risk of cyberattack.
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Jun 30, 2020
Any pathway to mitigate climate change requires the rapid reduction of CO2 emissions and negative-emissions technologies to cut atmospheric concentrations. Technology and regulation will be the key.
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Jun 30, 2020
A new survey confirms COVID-19's historic effects on the economy and on businesses. While executives report new risks to growth, their overall outlook for the future continues to improve.
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Jun 30, 2020
Uncertainty is keeping consumers from spending and businesses from investing. The road to recovery requires instilling confidence.
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Jun 29, 2020
The return phase of the COVID-19 crisis is a good time for organizations to create more tailored responses to workplace challenges, expanding on the goodwill and camaraderie earned in earlier phases.
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Jun 29, 2020
Here's how African banks can manage the impact of COVID-19—and prepare for recovery.
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Jun 29, 2020
Companies need to secure their digital channels against malicious attackers—without creating a negative experience for their customers.
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Jun 29, 2020
The world's stock of natural resources performs a range of services that are essential to human well-being. But climate change is accelerating the depletion of natural capital.
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Jun 29, 2020
To regain momentum after the COVID-19 pandemic ends, the players in this market must reconsider their strategies.
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Jun 29, 2020
By harnessing data and analytics, European rail-infrastructure operators can deliver better performance at a lower cost.
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Jun 29, 2020
Gen Zers in the Asia-Pacific region aren't like their older siblings. Here is what you need to know.
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Jun 26, 2020
In a new survey of 100 executives, respondents expect most employees to be working on-site by December. To do so, they are implementing a range of interventions that could transform how people work.
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Jun 26, 2020
With economies and energy demand hit hard by the COVID-19 crisis, European and North American utilities need to rethink their operations to put themselves into position for long-term success.
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Jun 26, 2020
The need for speed has never been greater. Here are nine ways companies can get faster.
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Jun 26, 2020
As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose for the long term.
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Jun 26, 2020
Follow these principles to shift from a data-governance model of loosely followed guidelines to one that makes the most of digital and analytics.
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Jun 25, 2020
Even before the COVID-19 pandemic, mineral-processing companies were grappling with profound uncertainty. Those that took steps to harness the power of AI improved agility and operational resilience.
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Jun 25, 2020
The COVID-19 crisis has brought quantitative models to the forefront. Here are some ways that modeling helps us—as long as we avoid its pitfalls.
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Jun 25, 2020
Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their peers. Here's what helped them cope.
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Jun 25, 2020
As the pandemic spreads across the globe, financial decision-maker behavior and sentiment continues to shift.
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Jun 25, 2020
Amid the pandemic, many CFOs are struggling to stabilize cash flows. A quick reset of capital spending—which can usually be achieved in about four weeks—can help them reach their goals.
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Jun 25, 2020
New research reveals the challenges that LGBTQ employees face, and six ways to help them bring their authentic selves to work.
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Jun 25, 2020
Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company for the current crisis.
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Jun 25, 2020
Zero-based design allows even mature companies in asset-heavy industries to cut costs and complexity without compromising safety, quality, or customer trust.
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Jun 24, 2020
The battle against COVID-19 is unlike any other wars, but the economic consequences offer some similarities, write Gary Pinkus and Sree Ramaswamy in Fortune.
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Jun 24, 2020
Here's how technology, data, and human insight are transforming the way we enact change. Fast.
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Jun 24, 2020
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.
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Jun 24, 2020
Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.
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Jun 24, 2020
Growing a market-leading business while spawning start-ups depends on freedom to fail and a culture of caring modeled from the top down, according to the start-up chief of the Philippines' largest mobile telecom provider.
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Jun 24, 2020
While organizations report measurable benefits from artificial intelligence, much work remains to scale impact, manage risks, and retrain the workforce.
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Jun 23, 2020
A global engineering consultancy is planning for recovery by rethinking how its people work, as it safeguards its engineering and construction operations.
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Jun 23, 2020
Despite visible corporate support, today's workplace is falling short of full inclusion. Here's what companies need to know.
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Jun 23, 2020
What we've learned being together, being apart, and being virtual
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Jun 23, 2020
How healthcare stakeholders can win within evolving healthcare ecosystems.
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Jun 23, 2020
Survey results show that many employees do not feel fully included at work and want their organizations to do more to advance inclusion and diversity. To do so, companies can address four factors.
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Jun 22, 2020
A recent McKinsey survey of Chinese agents offers insights into how COVID-19 has affected the Chinese insurance industry and what insurers can do moving forward.
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Jun 22, 2020
Personalization—and the empathy and connection that go with it—are more critical than ever. What will it take to meet customer's expectations in 2025 and beyond?
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Jun 22, 2020
Many insurers have experienced unsuccessful tech modernization efforts. To reverse this trend, insurers need to first become aware of common misconceptions—and then address them head-on.
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Jun 22, 2020
Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic playbook to weather the different challenges ahead.
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Jun 22, 2020
The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.
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Jun 22, 2020
The latest tools have the potential to transform the performance of contact center agents. Understanding how to apply these technologies before, during, and after customer contact is the first step.
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Jun 22, 2020
Many companies try but fail to build an omnichannel experience for every channel and customer. Leaders should instead limit their focus to the top two or three cross-channel customer interactions.
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Jun 22, 2020
By acknowledging the economic rationale of the care economy, India can make it easier for women to work for pay-and equally reap the productivity gains of doing so, write Roopa Purushothaman, Anu Madgavkar and Vivek Pandit in Hindustan Times.
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Jun 22, 2020
The COVID-19 crisis has highlighted the weaknesses and the strengths of India's large businesses. Now executives have an opportunity to make changes that will see their companies through the downturn and position them for long-term success.
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Jun 22, 2020
Customer care employees can bring invaluable customer insights and expertise from the front lines of customer service to positions in other areas of the organization.
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Jun 22, 2020
With the software content of cars increasing, what do automotive players need to know about cybersecurity?
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Jun 19, 2020
It is almost always possible to accelerate the completion of a capital project—even during construction. To do so, project owners should follow three best practices.
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Jun 19, 2020
COVID-19 will likely accelerate remote working and the need for companies to speed up their efforts to digitize support functions—improving efficiency and user experience without increasing cost.
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Jun 18, 2020
Those with relatively limited financial resources are most at risk, but none are immune to the pandemic's effects. Understanding which small businesses are most threatened can help the rest of us respond to the crisis.
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Jun 18, 2020
Digital M&A is challenging—and often a necessity for digital transformation. Sophisticated acquirers boost their odds by addressing the pain points that undermine outperformance.
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Jun 18, 2020
Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare for the next normal.
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Jun 18, 2020
The co-CEO of Ariel Investments shares honest thoughts about pushing for diversity in corporate America and reflects on her path to success.
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Jun 18, 2020
The digital age is forcing companies to innovate the way they build brands.
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Jun 18, 2020
Semiconductor companies that begin revising their long-term strategies now may emerge stronger in the next normal.
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Jun 18, 2020
Best Buy's former chairman and CEO reflects on a business's reason for being by defining it around purpose and humanity, the link to competitive advantage, and managing shareholders and stakeholders during a crisis and beyond.
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Jun 18, 2020
Examining what worked in response to previous crises can help policy makers as they make plans to revive economic activity.
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Jun 18, 2020
To remain competitive, brands should meet consumers where and how they shop and develop sustainable marketplace strategies as part of a broader channel strategy.
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Jun 17, 2020
COVID-19 is changing transportation patterns worldwide. Here's what mobility players need to know about the market in the United Kingdom.
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Jun 17, 2020
Prioritizing innovation today is the key to unlocking postcrisis growth.
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Jun 17, 2020
Companies can generate significant value by deliberately managing sources of complexity, including those presented by the COVID-19 landscape.
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Jun 16, 2020
Small and medium-size enterprises are the lifeblood of the UK economy. They are increasingly worried about the country's weak economic outlook.
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Jun 16, 2020
The COVID-19 crisis and global mental health
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Jun 16, 2020
To successfully transition to an agile operating model, business leaders should focus on four questions.
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Jun 16, 2020
To successfully transition to an agile operating model, business leaders should focus on four questions.
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Jun 16, 2020
Achieving carbon neutrality by 2050 is within Poland's grasp and could improve energy independence, contributing to the development of new economic sectors.
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Jun 16, 2020
As Europe's lockdowns begin to loosen, resources need to be directed with care.
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Jun 16, 2020
Standby agreements for major capital projects can help preserve relationships as well as shore up suppliers' and contractors' solvency during construction standstills.
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Jun 16, 2020
Long-term value creation can—and should—take into account the interests of all stakeholders.
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Jun 16, 2020
As they continue to grapple with a global pandemic, governments will need to manage deficits and debt-payment plans while finding the best ways to support economic recovery.
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Jun 15, 2020
A bold transformation approach can help US states close their impending fiscal gaps and improve both performance and efficiency.
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Jun 15, 2020
How can European companies best prevent measures intended to control the COVID-19 pandemic from also undermining data privacy and security?
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Jun 15, 2020
Most US consumers are worried about the economy. Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies.
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Jun 15, 2020
Data and technology can help clarify customer behavior at the earliest stages of the decision journey. Here's how.
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Jun 15, 2020
Do you remember your first flight? The first time you fell in love with a new city? We do.
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Jun 15, 2020
Grab, the eight-year-old Southeast Asian company ranked as one of the world's top innovators, credits its phenomenal success to a strong, value-based culture.
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Jun 15, 2020
Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers' questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.
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Jun 15, 2020
The wealth gap between black and white Americans is a primary force in racial inequality and social injustice. Here's how to address it.
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Jun 12, 2020
In McKinsey's US COVID-19 Physician Survey, physicians indicated they are optimistic about a return to pre-COVID-19 volumes but may shift their preferred sites of care and seek additional partnerships for financial support.
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Jun 12, 2020
The use of technology in education has become a lifeline during the COVID-19 pandemic. As students return to the classroom, school systems must carefully consider the longer-term role of technology.
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Jun 12, 2020
China could adopt a climate response centered on mitigation, adapting the country to climate risks, and supporting global sustainable economic development.
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Jun 12, 2020
Consumer-goods companies in Asian emerging markets are turning to data, analytics, and digital solutions to realize value in traditional trade.
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Jun 12, 2020
European philanthropic foundations have an opportunity to step up and address the needs arising from or exacerbated by coronavirus.
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