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By embracing a quantum approach, we can create an organization that is genuinely adaptive and intelligent. Agents, freed from the shackles of classical KM, can roam our knowledge graphs, identifying emergent patterns and unexpected connections that no human ever could. They can see that the support ticket trend and the new feature request in the sales call are actually the?same particle, just observed in different contexts.
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Nigel Williams-Lucas, director of Information Technology at Maryland-based footwear retailer DTLR, faced a challenge that most IT execs will recognize: the business was pushing hard on digital transformation, and the IT infrastructure was struggling to keep pace.
Store managers were seeking better data analytics and business intelligence from backend systems like inventory and sales. The business wanted IT systems to support customers ordering online and picking up at a physical store within two hours.
The network needed to securely support real-time, bandwidth-intensive IP security cameras. And Williams-Lucas wanted to roll out beaconing technology, in which the network gathers information about customer in-store activity via Bluetooth or Wi-Fi, and can send discount offers to a customer's phone based on where they are in the store and what they appear to be interested in.
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