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What if your business tools could help you get things done without getting in the way? That's a question many tech executives ask these days. I spoke with one of them, Boomerang Co-founder and CEO Aye Moah, to get her perspective.
We know the world of work has undergone deep transformation in the last few years. Existing change trends accelerated with COVID-19, which sent people home and also set workers scurrying to identify tech solutions to help them work smarter and better. Boomerang makes some of these.
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Volvo has unleashed a big improvement in customer satisfaction after equipping its 1,500 service engineers with an Apple Watch to use during their day. What, on the face of it, seems a small change reflects extensive cultural change across the company, which is actively engaged in digital transformation across its business.
What can an Apple Watch do for car servicing?
Volvo has equipped its engineers (Personal Service Technicians) with an Apple Watch and iPhone (running the Volvo Service app) to help them work more efficiently than before. The company's primary focus is to improve customer service, as it recognizes that technicians are the main point of customer contact across the life of the Volvo they drive.
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