Enterprise content management (ECM), an umbrella term for the processes and tools that organizations use to capture, store, secure, retrieve, and manage business data in its many forms, is dead.
So declared Gartner in 2017. Companies still needed to manage all that content, of course, but vendors were adopting a new approach that required new terminology, the research firm said.
The goal of ECM applications was traditionally to store and manage an organization's content within a single, centralized platform to protect assets, ensure regulatory compliance, and improve business efficiency. But these all-in-one systems proved to be inflexible in real-world use, so vendors re-architected them to be cloud-enabled and much more modular. Gartner dubbed the new approach content services and called the vendors' products content services platforms.
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