ChatGPT, Claude, Bard, and other public-facing generative AI chatbots based on large language models (LLMs) are nice enough, but they're general-purpose and not well integrated into enterprise workflows. Employees either have to go to a separate app, or companies have to spend time and effort adding the functionality to their applications via application programming interfaces. Plus, in order to use ChatGPT and other genAI chatbots well, employees have to learn prompt engineering.
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