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HBS Working Knowledge
Jan 17, 2020

6 Traits That Set Top Business Leaders Apart
What do the best leaders do differently? Harvard Business School faculty members highlight the leadership skills and qualities that separate good from great.

HBS Working Knowledge
Jan 14, 2020

Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production
By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences.

HBS Working Knowledge
Jan 14, 2020

The Business Case for Becoming a Jack-of-All-Trades
New research by Frank Nagle and Florenta Teodoridis shows that a jack-of-all-trades may be better equipped than a specialist to jump on novel knowledge.

HBS Working Knowledge
Jan 13, 2020

Do Private Equity Buyouts Get a Bad Rap?
Elizabeth Warren calls them Wall Street "looting," but a recent study by Josh Lerner and colleagues shows private equity buyouts have both good and bad impacts.

HBS Working Knowledge
Jan 13, 2020

Managerial Recognition as an Incentive for Innovation Platform Engagement: A Field Experiment and Interview Study at NASA
What gets workers to go the extra mile in creative problem solving? A field experiment and interviews with NASA employees finds that employees respond to managerial appreciation above other incentives.

HBS Working Knowledge
Jan 09, 2020

Rethinking Business Strategy in the Age of AI
For the first time in 100 years, new technologies such as artificial intelligence are causing firms to rethink their competitive strategy and organizational structure, say the authors of a new book, "Competing in the Age of AI".

HBS Working Knowledge
Jan 08, 2020

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?
Football team owners are hiring younger head coaches, hoping to unleash innovation and fresh thinking. How's that working out? Research by Boris Groysberg and colleagues.

HBS Working Knowledge
Jan 07, 2020

Can Capitalism Be Fixed by Making Companies More Just?


HBS Working Knowledge
Jan 06, 2020

From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing
The authors examine the future of executive education on a technological and cultural landscape that is imminent but different to the one we are accustomed to.

HBS Working Knowledge
Jan 06, 2020

Motivate Your High Performers to Share Their Knowledge
Companies are sitting on a largely untapped resource to improve employee performance, says HBS professor Christopher Stanton—the knowledge of their co-workers.

HBS Working Knowledge
Jan 06, 2020

The Future of Executive Development: The CLO's Compass and The Executive Programs Designer's Guide
This paper guides providers as well as chief learning officers and chief talent officers who want to chart effective routes through the emerging landscape of executive development.

HBS Working Knowledge
Jan 02, 2020

Medicare for All or Public Option: Can Either Heal Health Care?
A public insurance option could use its scale to hold prices down, but only if the approach avoids the financing gimmicks that are undermining Medicare, say Regina E. Herzlinger and James Wallace.

HBS Working Knowledge
Jan 01, 2020

Why Not Open America's Doors to All the World's Talent?
The United States limits the number of skilled workers allowed to immigrate to the country. Is it time to expand the H-1B visa program? James Heskett asks.

HBS Working Knowledge
Dec 29, 2019

Read Our Most Popular Research Stories of 2019
Here are the most-read stories published by Harvard Business School Working Knowledge in 2019. Now it's your turn: What will be the biggest stories—the most significant business trends—of 2020?

HBS Working Knowledge
Dec 28, 2019

Tech Clusters
This paper reviews what constitutes a tech cluster, how they function internally, and the degree to which policy makers can purposefully foster them.

HBS Working Knowledge
Dec 18, 2019

6 Skills That Wise Companies Harness for World-Changing Innovation
What does it take to truly change the world? In The Wise Company, Hirotaka Takeuchi shares the practices that help leading companies turn knowledge into lasting breakthroughs.

HBS Working Knowledge
Dec 17, 2019

Does Apple Anchor a Shopping Mall? The Effect of the Technology Stores on the Formation of Market Structure
How do technology stores, particularly those owned by Apple and Microsoft, affect retail sales and market dynamics at malls? Through modeling and simulation, the authors found that these stores helped malls draw more high-income consumers, supporting the entry of upscale stores and exit of midscale and discount stores.

HBS Working Knowledge
Dec 17, 2019

Under Pressure, Oxxo Rethinks the Convenience Store


HBS Working Knowledge
Dec 16, 2019

Taking on the Taboos That Keep Women Out of India's Workforce
Giving women in rural India more control over household finances reduced the social stigma of working, says research by Natalia Rigol.

HBS Working Knowledge
Dec 12, 2019

How to Turn Down the Boil on Group Conflict
Intergroup conflict can grind office productivity to a halt. Jeffrey Lees discusses how understanding psychological stereotypes can help divided parties compromise.

HBS Working Knowledge
Dec 11, 2019

When to Apply?
Using a series of experiments, the authors studied gender differences in how job-seekers perceive their own qualifications for different opportunities and how this affects their decision to apply. Results suggest that soft touch employer interventions can improve the diversity of applicant pools even if candidate beliefs about their own ability are unchanged.

HBS Working Knowledge
Dec 10, 2019

A Journal-Based Replication of 'Being Chosen to Lead'
Attempts to replicate experimental findings in economics and other disciplines have had a disappointing track record. This paper proposes and shows proof-of-concept for one way to ensure replication: contracting by a journal after a study is accepted for publication, but (ideally) before the actual publication occurs.

HBS Working Knowledge
Dec 09, 2019

Identify Great Customers from Their First Purchase
Using data from their very first transaction, companies can identify shoppers who have the best long-term value, says Eva Ascarza.

HBS Working Knowledge
Dec 04, 2019

Intelligent Design of Inclusive Growth Strategies
How companies, working with a catalyst, can redesign supply chains to achieve economic, environmental, and social returns.

HBS Working Knowledge
Dec 04, 2019

Pathways to Materiality: How Sustainability Issues Become Financially Material to Corporations and Their Investors
This paper provides a framework for understanding and predicting how environmental, social, and governance (ESG) issues become financially material.

HBS Working Knowledge
Dec 04, 2019

Creating the Experimentation Organization
New tools allow companies to innovate on an unprecedented scale, in every aspect of business. But the organization must also change. Stefan Thomke discusses his fortcoming book, "Experimentation Works".

HBS Working Knowledge
Dec 03, 2019

Why CalSTRS Chooses to Engage with the Gun Industry


HBS Working Knowledge
Dec 02, 2019

How Can Leadership Best 'Mind the Gap' in Large Organizations?
Boeing's deadly tragedies with its 737 Max aircraft may have resulted from a "gap" problem after departments came in conflict. How can organizations mend their own gaps? asks James Heskett.

HBS Working Knowledge
Nov 27, 2019

Secrets for Creating a Long-Lasting Brand
Company brands can be magic in the marketplace. But just what are the components of a great brand? How do you build one? And how do they survive over time?

HBS Working Knowledge
Nov 25, 2019

When Your Passion Works Against You
Passion is supposed to be the secret sauce that transforms average managers into dynamic leaders. The reality is more complicated, says Jon M. Jachimowicz.

HBS Working Knowledge
Nov 25, 2019

The Effect of Systems of Management Controls on Misreporting
This study by Susanna Gallani and colleagues provides insights for designing effective management control systems.

HBS Working Knowledge
Nov 20, 2019

It's No Joke: AI Beats Humans at Making You Laugh
New research shows people don't trust recommendations from algorithms—and that's a problem for companies that increasingly rely on AI-based technology to persuade consumers. Michael H. Yeomans explains how businesses can overcome that bias.

HBS Working Knowledge
Nov 19, 2019

Lessons from IBM in Nazi Germany
Geoffrey Jones discusses his case study, "Thomas J. Watson, IBM and Nazi Germany," exploring the options and responsibilities of multinationals with investments in politically reprehensible regimes.

HBS Working Knowledge
Nov 19, 2019

Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech
The possibility that Apple Card applicants were subject to gender bias opens a new frontier for the financial services sector in which regulators are largely absent, argues

HBS Working Knowledge
Nov 18, 2019

Do TV Debates Sway Voters?
Days before yet another Democratic presidential debate, Vincent Pons reports that TV forums don't influence voters.

HBS Working Knowledge
Nov 14, 2019

Design Rules, Volume 2: How Technology Shapes Organizations series


HBS Working Knowledge
Nov 14, 2019

Lifting the Lid on Turkey's Hidden Business History
The business history of modern Turkey has been largely hidden from view, but a new book edited by Geoffrey Jones and Asli M. Colpan pulls back the covers.

HBS Working Knowledge
Nov 13, 2019

Shareholder Activism and Firms' Voluntary Disclosure of Climate Change Risks
Shareholder resolutions can influence corporate transparency even if they fail. After being targeted with shareholder resolutions on environmental topics, companies are more likely to publicly disclose their climate change risks—and that such disclosure increases these companies' valuation.

HBS Working Knowledge
Nov 13, 2019

Don't Turn Your Marketing Function Over To AI Just Yet
Lacking human insight, artificial intelligence will be limited when it comes to helping marketers open the black box of market prediction, says Tomomichi Amano.

HBS Working Knowledge
Nov 13, 2019

The Gender Gap in Self-Promotion
When required to assess their own ability and performance for potential employers, women systematically give less favorable assessments than equally performing men. The study rules out potential explanations for the gap and discusses implications.

HBS Working Knowledge
Nov 12, 2019

Corporate Innovation Increasingly Benefits from Government Research
Nearly a third of US patents rely directly on government-funded research, says Dennis Yao. Is government too involved in supporting private sector innovation—or not enough?

HBS Working Knowledge
Nov 12, 2019

Tariff Passthrough at the Border and at the Store: Evidence from US Trade Policy
Collecting and analyzing microdata on prices and the reaction of importers, retailers, and exporters to US trade policy since 2018, this study finds most of the tariffs' incidence rests with the US firms.

HBS Working Knowledge
Nov 06, 2019

Torched Planet: The Business Case to Reinvent Almost Everything
With climate change scorching the planet, business leaders have a once-in-a-lifetime opportunity to change the world—and make money in the process, says Rebecca Henderson.

HBS Working Knowledge
Nov 06, 2019

Why Does Business Invest in Education in Emerging Markets? Why Does It Matter?
This paper represents the first systematic attempt to identify and compare investment in education across emerging economies, specifically in Africa, Asia, Latin America, Turkey, and the Persian Gulf between the 1960s and the present day.

HBS Working Knowledge
Nov 05, 2019

The Economic Effects of Private Equity Buyouts
This study of 6,000 US buyouts between 1980 and 2013 finds that the real-side effects of buyouts on target firms and their workers vary greatly by deal type and market conditions.

HBS Working Knowledge
Nov 05, 2019

Can the Robin Hood Army Grow with Zero Financial Resources?
In 2014, Neel Ghose (MBA 2019) created the Robin Hood Army, an entirely volunteer-based organization working to get surplus food to hungry people. Just four years later, they had served more than 9 million people in 103 cities around the world, all while maintaining their "golden rule" of being zero-funds. Harvard Business School's Susanna Gallani and Ghose discuss the most pressing challenge facing the organization with its fast growth and no monetary assets: how to attract, retain, and motivate workers.

HBS Working Knowledge
Nov 01, 2019

Should Non-Compete Clauses Be Abolished?
Non-compete clauses bind employees to their employers, preventing workers from bringing secrets to competitors. But increasingly, NCCs are unnecessarily restricting job mobility for low-level jobs. Should they be banned? asks James Heskett.

HBS Working Knowledge
Oct 30, 2019

How to Recover Gracefully After Shutting Down Your Startup
It's hard to call it quits on a business venture, but entrepreneurs can wind down a struggling startup while keeping their reputations and sanity intact, says Tom Eisenmann. The first step is knowing when to accept defeat.

HBS Working Knowledge
Oct 29, 2019

Robots in the Boardroom
Understanding cloud technology was the No. 1 imperative for executives this decade. Next up: How does artificial intelligence change business and management?

HBS Working Knowledge
Oct 29, 2019

Crowdsourcing Memories: Mixed Methods Research by Cultural Insiders-Epistemological Outsiders
Research on the traumatic 1947 partition of British India has most often been carried out by scholars in the humanities and qualitative social sciences. This article presents mixed methods research and analysis to explore tensions within current scholarship and to inspire new understandings of the Partition, and more generally, mass migrations and displacement.

HBS Working Knowledge
Oct 28, 2019

Brick-and-Mortar Stores Are Making a Comeback
Left for dead alongside the retail highway, physical stores are suddenly finding new ways to compete, say Jill Avery and Antonio Moreno.

HBS Working Knowledge
Oct 23, 2019

Decarbonization Factors
This paper contributes to a growing knowledge base about how climate change impacts investor expectations, capital allocations and thereby pricing and returns. It provides actionable insights into how to decarbonize portfolios and evaluate the likely performance and carbon exposure differences across strategies.

HBS Working Knowledge
Oct 22, 2019

Use Artificial Intelligence to Set Sales Targets That Motivate
Setting sales targets has always been an inexact science, with serious consequences if done poorly. Using AI-based advanced analytics might be the answer, argues Doug Chung.

HBS Working Knowledge
Oct 17, 2019

‘Chick Beer' for Women? Why Gender Marketing Repels More Than Sells
Just how far will women go to avoid products labeled "for women?" Research by Leslie K. John and colleagues explores why gender marketing usually offends the very people a company is trying to attract.

HBS Working Knowledge
Oct 17, 2019

Persuasion by Populist Propaganda: Evidence from the 2015 Argentine Ballotage
This paper studies data generated prior to the 2015 Argentine presidential ballotage, when a government propaganda campaign was used to attack the opposition candidate and influence voter preferences. Results show the propaganda was persuasive.

HBS Working Knowledge
Oct 16, 2019

Read Our Most Popular Stories of the Quarter
From using machine learning to study CEOs to the value of work-from-anywhere policies, these were the stories that clicked most with our readers over the last three months.

HBS Working Knowledge
Oct 16, 2019

Core Earnings? New Data and Evidence
Using a novel dataset of earnings-related disclosures embedded in the 10-Ks, this paper shows how detailed financial statement analysis can produce a measure of core earnings that is more persistent than traditional earnings measures and forecasts future performance. Analysts and market participants are slow to appreciate the importance of transitory earnings.

HBS Working Knowledge
Oct 15, 2019

Goldman Sachs Started 7,300 Small Businesses. What's Next?


HBS Working Knowledge
Oct 15, 2019

Goldman Sachs' $500 Million Bet on Small Businesses


HBS Working Knowledge
Oct 15, 2019

Vote Choice Formation and the Minimal Effects of TV Debates: Evidence from 61 Elections in 9 OECD Countries
This study of 61 elections around the world finds that vote choices aggregate a lot of information obtained during the electoral season, but the contribution of TV debates to this process is negligible.

HBS Working Knowledge
Oct 14, 2019

Undisclosed Debt Sustainability
Presenting a scenario in which non-Paris Club lending and borrowing is fully disclosed, this study illustrates that transparency has potential effects of decreased debt sustainability for investors such as China, and significant welfare gains for recipient countries. Effects are particularly strong if the debt is large.

HBS Working Knowledge
Oct 10, 2019

Vote Choice Formation and the Minimal Effects of TV Debates
TV debates offer ample fodder for political pundits, but do they sway voters? Using voter data from 61 elections in nine countries, the team behind this paper sheds light on the most important factors behind election outcomes.

HBS Working Knowledge
Oct 10, 2019

Birds of a Feather ... Enforce Social Norms? Interactions Among Culture, Norms, and Strategy
Does culture eat strategy for breakfast? By analyzing the role of a company's social norms—how they develop and why people reinforce them, despite their personal beliefs—this paper offers new insights about the power of culture.

HBS Working Knowledge
Oct 09, 2019

For Better Ideas, Bring the Right People to the Brainstorm
Better ideas emerge when extroverts and people open to new experiences put their heads together, according to research by Rembrand M. Koning. But what about introverts?

HBS Working Knowledge
Oct 07, 2019

How Companies Can Make Up with (Very) Unhappy Customers
It happens to the best of companies. One fine day a public relations nightmare explodes and shatters your hard-won trust with customers. What should you do next?

HBS Working Knowledge
Oct 04, 2019

Soul and Machine (Learning)
This paper argues with examples and predictions that while marketing science theory, engineering, and machine learning capabilities are changing the way we think about marketing, true advances will come when marketing managers know when to trust the machine and when to trust their instincts.

HBS Working Knowledge
Oct 02, 2019

Can Gimlet Turn a Podcast Network into a Disruptive Platform?
Professors John Deighton and Jeffrey Rayport discuss how two former public radio producers launched the Gimlet Media podcast network, entering the last frontier of digital media. How can they turn a content supplier into a disruptive platform?

HBS Working Knowledge
Oct 02, 2019

What Grade Would You Give Walmart CEO Doug McMillon?
The Business Roundtable proposes that companies be judged on a much higher standard than the traditional "maximize shareholder value." James Heskett asks, is Walmart's recent response to gun violence a sign of things to come?

HBS Working Knowledge
Oct 02, 2019

The Value Potential of New Business Models
A business model determines the opportunity's value creation potential and suggests how the resulting value might be distributed among participants pursuing that model. Strategists need to understand the interaction of elements of the job to be done and asset configuration in order to create differing strategic prescriptions.

HBS Working Knowledge
Oct 02, 2019

The Limitations of Dynamic Capabilities
This paper explains the role dynamic capabilities play in competitive advantage, identifies conditions that make them valuable, and describes two types and various levels of the phenomenon.

HBS Working Knowledge
Sep 30, 2019

Comments on Macri's Macro by Federico Sturzenegger
Rafael Di Tella analyzes a paper by Federico Sturzenegger, the Governor of the Central Bank of Argentina under President Mauricio Macri, detailing the country's efforts to stabilize the economy following 12 years of a populist administration.

HBS Working Knowledge
Sep 30, 2019

Book Excerpt: Why a Volume on Race, Work, and Leadership
In this excerpt from Race, Work, & Leadership: New Perspectives on the Black Experience, the authors discuss the deterioriating state of race relations in the US.

HBS Working Knowledge
Sep 30, 2019

6 Steps to Building a Better Workplace for Black Employees
To support black employees, business leaders must challenge biases and help employees be themselves, says a new book co-edited by Anthony J. Mayo.

HBS Working Knowledge
Sep 26, 2019

What Can the World's Largest Refugee Camp Teach Us About the Meaning of Work?
Almost 1 million Rohingya refugees are sinking deeper into despair while sitting idle in a camp they can't easily leave. But the opportunity to work might provide a resource more scarce than cash: hope. Research by Reshmaan N. Hussam.

HBS Working Knowledge
Sep 25, 2019

The Economic Cost of Physician Burnout
Doctor burnout takes a toll on physicians and patient care, but there is another cost to be accounted for, says .

HBS Working Knowledge
Sep 25, 2019

Corporate Purpose and Firm Ownership
This study shows that corporate purpose varies greatly according to the nature of firm ownership, and these differences can be least partly explained by the choices and compensation of the CEOs.

HBS Working Knowledge
Sep 24, 2019

Do National Security Secrets Hold Back National Innovation?
It's a paradox about innovation. Inventors want to keep secret the inner workings of their most commercial technologies, while technological progress relies on transparency. Daniel Gross looks to the secrets of WW II for insights.

HBS Working Knowledge
Sep 24, 2019

The Impact of Regulation on Strategic Positioning: Self-Regulation in the RTE Cereal Industry
This study examines the responses and performance impacts resulting from industry self-regulation to improve the nutritional content of children's cereals. Dynamic links between product positioning and product brand equity resources are explored.

HBS Working Knowledge
Sep 20, 2019

Solving the Riddle of How Companies Grow Over Time
Can company growth rates persist over long periods of time? A new study of long-lasting enterprises might make CEOs rethink their strategies, says Gary Pisano.

HBS Working Knowledge
Sep 18, 2019

Female Inventors and Inventions
Does the gender of inventors make a difference for who benefits from their inventions? An analysis by Rembrand Koning and colleagues shows that research teams with women were more likely to produce patents addressing women's health conditions.

HBS Working Knowledge
Sep 18, 2019

WeWork—The IPO That Shouldn't?
WeWork's IPO has been one of the most debated in recent memory. But the real controversy, says Nori Gerardo Lietz, is what is contained in the company's prospectus.

HBS Working Knowledge
Sep 18, 2019

Using Models to Persuade
"Model persuasion" happens when would-be persuaders offer receivers a streamlined way of understanding data they already know, especially when the data is open to interpretation. Using examples from finance, politics, and law, the authors find that truthtellers do not eliminate the impact of misleading persuasion because wrong models may better fit the past than correct models.

HBS Working Knowledge
Sep 17, 2019

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Children's Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Professor Amy Edmondson discusses getting an organization into the "High Performance Zone" by creating an environment of psychological safety and high accountability.

HBS Working Knowledge
Sep 16, 2019

Crowd Sourcing Is Helping Hollywood Reduce the Risk of Movie-Making
Hollywood insiders have created "The Black List," which helps surface good but often overlooked scripts. Does wisdom of the crowd work at the box office? Research by Hong Luo.

HBS Working Knowledge
Sep 16, 2019

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
Hollywood insiders have created "The Black List," which helps surface good but often overlooked scripts. Does the wisdom of the crowd work at the box office? Research by Hong Luo.

HBS Working Knowledge
Sep 11, 2019

Germany May Have the Answer for Reducing Drug Prices
In Germany, drugmakers must prove that a new medication's benefits merit a higher price than existing drugs. Ariel Dora Stern asks whether "value-based pricing" should become the standard elsewhere.

HBS Working Knowledge
Sep 07, 2019

Even for Non-Believers, These Are the Next Steps on Climate Change
Are there immediate steps business and government should take to address climate change? Somewhere between trillion-dollar solutions and the next eco-calamity are opportunities to take action, argures John Macomber.

HBS Working Knowledge
Sep 06, 2019

Experimentation and Startup Performance: Evidence from A/B Testing
Is experimentation the right strategy for startups? This analysis of the adoption of A/B testing technology by 35,000 global startups provides evidence that a strategy based on repeated experimentation will improve performance over time, but benefits vary.

HBS Working Knowledge
Sep 05, 2019

Making the Right Technical Hire
CEOs are usually more comfortable making key hires on the business side of the house than the technology side. Here is what executives need to understand about technical hires, according to Julia Austin.

HBS Working Knowledge
Sep 05, 2019

The Value of Intermediation in the Stock Market
Despite the rise of alternative trading platforms, high-touch broker trading remains prominent in institutional equity markets. The authors analyze how fees, research, quality of execution, and information can help explain how execution decisions and preferences vary across investors.

HBS Working Knowledge
Sep 04, 2019

'I Know Why You Voted for Trump' and Other Motivation Misperceptions
We often make knee-jerk assumptions about what motivates other people's choices, a bad habit both in the political and business worlds. Kate Barasz explains what we can do about it.

HBS Working Knowledge
Sep 03, 2019

At Booking.com, Innovation Means Constant Failure


HBS Working Knowledge
Sep 02, 2019

Are Overlooked Forces Shielding the US from Severe Economic Downturns?
Despite warnings of an imminent recession, the US economic expansion just hit 122 months. Is the country recession-proof more than others? asks James Heskett.

HBS Working Knowledge
Sep 02, 2019

Legislators' Response to Changes in the Electorate: The Great Migration and Civil Rights
The second Great Migration (1940-1970) brought to the US North and West more than four million African Americans. We show that this unique episode of internal migration contributed to the development and eventual success of civil rights legislation.

HBS Working Knowledge
Aug 28, 2019

Who Drives Digital Innovation? Evidence from the US Medical Device Industry
Major industries are undergoing a digital transformation, in which key aspects of new product development are migrating to a software-driven context. In the medical device industry, experience matters, as does the geographic clustering of new product development, which gives advantages to both new entrants and incumbent firms.

HBS Working Knowledge
Aug 26, 2019

Lipstick Tips: How Influencers Are Making Over Beauty Marketing
Influencer marketing has quickly become the best way to reach beauty consumers, proving more effective than celebrity endorsements and company ads, according to research by Alessia Vettese.

HBS Working Knowledge
Aug 23, 2019

Has the Corporate Mission Just Been Disrupted?
In a recent statement from the Business Roundtable, 200 powerful CEOs said corporations should widen their missions beyond just maximizing profits for shareholders.

HBS Working Knowledge
Aug 21, 2019

Improving Customer Compatibility with Operational Transparency
Service firms seeking prospective customers usually highlight the advantages of their offerings and downplay the tradeoffs. This study suggests a different approach: Provide transparency into advantages as well as tradeoffs. The transparency helps customers make informed decisions and can lead to better outcomes for both firms and customers over the long run.

HBS Working Knowledge
Aug 21, 2019

What Machine Learning Teaches Us about CEO Leadership Style
Tarun Khanna and Prithwiraj Choudhury use machine-learning technology to look for links between a CEO's communications style and company performance.

HBS Working Knowledge
Aug 20, 2019

Spatial Agglomeration and Superstar Firms: Firm-level Patterns from Europe and US
Large, productive, or internationalized firms tend to co-locate geographically. This study of the United States and Eurozone shows greater agglomeration around high performance plants, particularly multinationals.

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