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McKinsey Quarterly
Oct 21, 2018

Global payments: Expansive growth, targeted opportunities
Robust growth makes payments a dynamic sector for incumbents—and a draw for new competitors.

McKinsey Quarterly
Oct 19, 2018

Sales incentives that boost growth
Not all sales compensation is the same. Structuring incentives using these four building blocks, can improve the bottom line.

McKinsey Quarterly
Oct 19, 2018

Accidentally agile: An interview with the Rijksmuseum's Taco Dibbits
The director of the national museum of Dutch art and history describes the central role of agility in the museum's massive renovation project—and in its drive for perpetual renewal.

McKinsey Quarterly
Oct 19, 2018

Closing the gender gap: A missed opportunity for new CEOs
Many new CEOs reshuffle their top teams, but surprisingly few make them more diverse. Can we do better?

McKinsey Quarterly
Oct 18, 2018

Building an effective analytics organization
To maximize the potential of advanced analytics, banks and payments providers need to design an organizational structure that supports the mission.

McKinsey Quarterly
Oct 18, 2018

Analytics and automation in telcos: An interview with Nokia's VP of global service delivery
Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators' own houses in order.

McKinsey Quarterly
Oct 18, 2018

Designing a data transformation that delivers value right from the start
While most companies understand the importance of analytics, fewer than 20 percent have maximized the potential and implemented AA at scale.

McKinsey Quarterly
Oct 18, 2018

Digital strategy: The four fights you have to win
Yesterday's tentative approaches won't deliver; you need absolute clarity about digital's demands, galvanized leadership, unparalleled agility, and the resolve to bet boldly.

McKinsey Quarterly
Oct 17, 2018

How competition is driving AI's rapid adoption
Even if a technology race develops, some companies will adopt rapidly, but others less so—and the benefits of AI will vary accordingly, write Jacques Bughin and Jeongmin Seong in Harvard Business Review.

McKinsey Quarterly
Oct 17, 2018

How the global supply landscape for meat protein will evolve
Changes in global meat consumption will be driven by local growth patterns. But opportunities still abound for companies that master the tools to understand the market's shifting dynamics.

McKinsey Quarterly
Oct 16, 2018

Five Fifty: Emerging outperformers
Does the recent turbulence in emerging markets mean global growth will slow? New research suggests otherwise.

McKinsey Quarterly
Oct 16, 2018

Taking the measure of product development
Is the way you measure product-development performance harming your company's health? New research suggests that it might be.

McKinsey Quarterly
Oct 15, 2018

The Operations 4.0 podcast: More technology, more human
Operations 4.0 builds on technology to deliver major productivity and performance improvement. But human beings are at least as important for sustained Ops 4.0 success.

McKinsey Quarterly
Oct 15, 2018

The promise and challenge of the age of artificial intelligence
AI promises considerable economic benefits, even as it disrupts the world of work. These three priorities will help achieve good outcomes.

McKinsey Quarterly
Oct 15, 2018

Using analytics to increase satisfaction, efficiency, and revenue in customer service
Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements.

McKinsey Quarterly
Oct 15, 2018

How developing economies can get more out of their infrastructure budgets
Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined approach can identify those ready for funding.

McKinsey Quarterly
Oct 15, 2018

Seven rules to crack the code on revenue synergies in M&A
Companies pursuing revenue synergies can't take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.

McKinsey Quarterly
Oct 15, 2018

Emerging markets can still drive global growth
Never mind the recent turbulence—emerging-market fundamentals remain sound.

McKinsey Quarterly
Oct 15, 2018

Cracking down on government fraud with data analytics
New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.

McKinsey Quarterly
Oct 12, 2018

European Private Banking in 2018: Running for scale
Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more control over their profit growth.

McKinsey Quarterly
Oct 12, 2018

Developing tomorrow's leaders in life sciences
In a sector undergoing unprecedented change, five muscles will define the successful leaders of the future.

McKinsey Quarterly
Oct 12, 2018

A decade after the crisis, it's a different world
Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what's happening. Where are we now?

McKinsey Quarterly
Oct 12, 2018

Laying the foundation for success in the connected-building era
Connected buildings could introduce a new way of working. Here's what it will take for them to become mainstream.

McKinsey Quarterly
Oct 12, 2018

Marrying artificial intelligence and the sustainable development goals: The global economic impact of AI
Handled well, AI could lead to a virtuous cycle of higher productivity, income growth, and demand that can create more jobs and prosperity, writes Jacques Bughin in ITU News.

McKinsey Quarterly
Oct 12, 2018

How to avoid the three common execution pitfalls that derail automation programs
Automation has great potential to create value—but only for businesses that carefully design and execute it.

McKinsey Quarterly
Oct 12, 2018

From start-up to scale: A conversation with Box CEO Aaron Levie
The cloud-service cofounder and CEO talks about innovation, disruption, and harnessing the next big thing.

McKinsey Quarterly
Oct 11, 2018

Hidden figures: The quiet discipline of managing people using data
To prevail in the renewed war for talent, banks will need to deploy new capabilities in data, analytics, and organizational science.

McKinsey Quarterly
Oct 11, 2018

Is apparel manufacturing coming home?
To meet customers' needs, apparel companies need to focus on nearshoring, automation, and sustainability.

McKinsey Quarterly
Oct 11, 2018

Barriers to Digital@Scale: Shifting the focus from tech to culture
Many pharma and medtech companies have a digital strategy. But to pull off a true digital transformation, it's crucial to focus on culture and mindset, according to leaders who attended a recent European roundtable.

McKinsey Quarterly
Oct 11, 2018

Thriving amid turbulence: Imagining the cities of the future
Four major forces are shaping cities of the future. How can they thrive in the face of challenges and change?

McKinsey Quarterly
Oct 11, 2018

The cornerstones of large-scale technology transformation
A clear playbook is emerging for how to integrate and capitalize on advanced technologies—across an entire company, and in any industry.

McKinsey Quarterly
Oct 10, 2018

What's behind the pharmaceutical sector's M&A push
There are lessons for other industries in the way pharma companies use mergers to innovate, work more efficiently, and bolster product portfolios.

McKinsey Quarterly
Oct 10, 2018

Finding untapped potential in European healthcare service providers
European healthcare service providers are complex and fragmented, but with niche market knowledge and a creative approach, investors can create substantial value.

McKinsey Quarterly
Oct 10, 2018

Miles ahead: How to improve airline customer-loyalty programs
Without a new approach, airline loyalty programs risk alienating many customers.

McKinsey Quarterly
Oct 09, 2018

Managing a customer-experience transformation in banking
As banks rush to transform their customer experience, it's easy to trip up. Here's how to execute a step change that moves ahead of competitors.

McKinsey Quarterly
Oct 09, 2018

Five Fifty: Digital's hard truths
Want to better understand what digital is doing to your business? Look to the underlying economics.

McKinsey Quarterly
Oct 09, 2018

The five things sales-growth winners do to invest in their people
Highly tailored training and measuring its success feature prominently among the methods top performers use.

McKinsey Quarterly
Oct 08, 2018

Transforming IT infrastructure organizations using agile
Traditional ways of managing IT infrastructure can impede the fast-paced delivery of digital solutions. Agile methods can be used to boost efficiency, speed, and quality.

McKinsey Quarterly
Oct 08, 2018

Using data to unlock the potential of an SME and mid-corporate franchise
By mining huge reserves of customer data, banking analytics leaders are meeting the needs of hundreds of thousands of commercial customers, with new levels of convenience and cost efficiency.

McKinsey Quarterly
Oct 08, 2018

Getting ahead of the market: How big data is transforming real estate
Many real estate firms have long made decisions based on a combination of intuition and traditional, retrospective data. Today, a host of new variables make it possible to paint more vivid pictures of a location's future risks and opportunities.

McKinsey Quarterly
Oct 08, 2018

How to take the measure of innovation
By combining two simple metrics, companies can gain valuable insights into their innovation performance.

McKinsey Quarterly
Oct 06, 2018

The future of work: Switzerland's digital opportunity
New technologies can give Switzerland's economy a much-needed productivity boost, but bold digital transformation and skills development are imperative.

McKinsey Quarterly
Oct 05, 2018

R&D in the ‘age of agile'
As innovation reshapes the pharma landscape, pharma companies will need to revisit their R&D operating models to thrive.

McKinsey Quarterly
Oct 05, 2018

Unlocking Sri Lanka's digital opportunity
There are enormous growth opportunities in Sri Lanka for companies that boost their Digital Quotient in four critical dimensions.

McKinsey Quarterly
Oct 05, 2018

McKinsey Quarterly 2018 Number 3: Overview and full issue
This issue of the Quarterly, available here as a PDF download, explores how leaders can build a corporate culture in harmony with analytics efforts, suggests how to unleash agile teams, and discusses the importance of maintaining employees' health and well-being.

McKinsey Quarterly
Oct 05, 2018

Democratizing digital finance: An interview with PayPal CEO Dan Schulman
By working to be a better champion of its customers, PayPal has seen its transactions and customer base grow and satisfaction among employees swell.

McKinsey Quarterly
Oct 05, 2018

A new operating model for well organizations
Technological change is poised to disrupt the drilling and completion business while introducing new ways of working.

McKinsey Quarterly
Oct 04, 2018

Choosing the right path to growth
To boost organic growth, most companies need a diverse set of initiatives—and how you sequence them matters.

McKinsey Quarterly
Oct 04, 2018

Coordinating workforce development across stakeholders: An interview with ManpowerGroup CEO Jonas Prising
Finding mutually beneficial areas for collaboration may be closer than you think. The key? Shifting from "just-in-time" hiring to retraining.

McKinsey Quarterly
Oct 04, 2018

Digitally enabled reliability: Beyond predictive maintenance
To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance ambitions.

McKinsey Quarterly
Oct 04, 2018

Shattering the glass runway
Although many companies have committed to increasing gender diversity in the fashion industry, progress toward fixing it has been slow. We partnered with Glamour and the Council of Fashion Designers of America (CFDA) to understand why, and what can be done.

McKinsey Quarterly
Oct 03, 2018

OFSE quarterly: Service firms reboot amid high oil prices
Crude oil prices stayed relatively high and stable during the second quarter. While margins improved for many oilfield services and equipment firms, some still struggle to crack the code of profitability.

McKinsey Quarterly
Oct 03, 2018

Ten lessons for launching a greenfield digital banking business
For some incumbent banks, the launch of a digital-only business can help meet customer needs and defend against fintechs.

McKinsey Quarterly
Oct 02, 2018

Five fifty: Flooring it
Are you a market leader? It may be time to start doing things faster.

McKinsey Quarterly
Oct 02, 2018

Fast transit: Why urban e-buses lead electric-vehicle growth
Looking for the most successful electric-vehicle segment? Take the e-bus.

McKinsey Quarterly
Oct 01, 2018

Commercial lines insurtech: A pathway to digital
Rather than fear the disruptive potential of insurtechs, commercial insurance executives should view them as a catalyst for digitization.

McKinsey Quarterly
Oct 01, 2018

Leading agile transformation: The new capabilities leaders need to build 21st-century organizations
To build and lead an agile organization, it's crucial that senior leaders develop new mind-sets and capabilities to transform themselves, their teams, and the organization.

McKinsey Quarterly
Oct 01, 2018

Less carbon means more flexibility: Recognizing the rise of new resources in the electricity mix
Thousands of megawatts of renewable resources—chiefly wind and solar—are in the works. What types of grid services can these provide as electricity markets and policies evolve?

McKinsey Quarterly
Oct 01, 2018

The new frontier: Agile automation at scale
Large-scale automation of business processes requires a new development approach.

McKinsey Quarterly
Oct 01, 2018

The silent shapers of healthcare services
The US healthcare services industry is at a tipping point, but who—or what—is driving the undercurrents of change?

McKinsey Quarterly
Oct 01, 2018

Value and resilience through better risk management
Although the risk environment is growing more perilous and costly, leading companies are blazing a path to resilience and value by embedding strategic risk capabilities throughout the organization.

McKinsey Quarterly
Sep 28, 2018

Bias busters: Being objective about budgets
Anchoring bias can hold back the budgeting process, influencing your targets despite your best efforts. Address it and refocus difficult conversations.

McKinsey Quarterly
Sep 28, 2018

Blockchain explained: What it is and isn't, and why it matters
Understanding how blockchain creates business value is essential for companies to identify the right use cases and move beyond small pilots to widespread adoption.

McKinsey Quarterly
Sep 27, 2018

Demystifying AI and machine learning for executives
In this interview, Tamim Saleh cuts through the hype around artificial intelligence with guidance for executives about where and how to employ AI in their businesses.

McKinsey Quarterly
Sep 27, 2018

Economic Conditions Snapshot, September 2018: McKinsey Global Survey results
Respondents express declining optimism on the economy, especially in emerging markets. The United States gains more attention as a destination for new business opportunities.

McKinsey Quarterly
Sep 27, 2018

What it takes to get an edge in the Internet of Things
Three practices can help differentiate successful companies from those that struggle to gain traction.

McKinsey Quarterly
Sep 27, 2018

Tuning in to value: How Sky redesigned its set-top box for the circular economy
An executive explains how the pay-TV company saved money and pleased customers by designing hardware for repair and reuse.

McKinsey Quarterly
Sep 26, 2018

Combating payments fraud and enhancing customer experience
The same technological tools making fraud more pervasive in banking and payments are enabling firms to meet the challenge.

McKinsey Quarterly
Sep 25, 2018

Cybersecurity and digital resilience: Seven practices for companies in Indonesia


McKinsey Quarterly
Sep 25, 2018

Behind the mining productivity upswing: Technology-enabled transformation
Despite great promise in digital advancements, many companies are struggling to embrace tech-enabled transformation. Mining players need to rev three engines to tap into the true potential.

McKinsey Quarterly
Sep 25, 2018

Five fifty: The data talent link
A compelling mash-up of analytics, data, and talent management is showing companies where HR misses the mark.

McKinsey Quarterly
Sep 25, 2018

Sustaining high performance beyond public-sector pilot projects
Public institutions can turn remarkable short-term efforts into meaningful long-term results.

McKinsey Quarterly
Sep 24, 2018

Insider threat: The human element of cyberrisk
Cyber programs often miss the significant portion of risk generated by employees, and current tools are blunt instruments. A new method can yield better results.

McKinsey Quarterly
Sep 24, 2018

Mapping heavy industry's digital-manufacturing opportunities
Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make the new technologies work at scale. The first article in a new series looks at the opportunity and the sector's progress.

McKinsey Quarterly
Sep 24, 2018

Bias busters: Taking the ‘outside view'
Despite their best intentions, executives fall prey to cognitive and organizational biases that get in the way of good decision making. In this series, we highlight some of them and offer effective ways to respond. Our topic this time?

McKinsey Quarterly
Sep 21, 2018

Amazon Prime Day: What the real lessons are
Prime Day has emerged as a mammoth shopping event. But surprising insights are reshaping the retail sector.

McKinsey Quarterly
Sep 21, 2018

No time to waste: What plastics recycling could offer
Plastics waste is hurting the chemical industry as well as the environment. By taking the lead on recycling, chemical players could add a new dimension to the industry and help solve the problem.

McKinsey Quarterly
Sep 20, 2018

How machine learning can improve pricing performance
New analytical capabilities have the potential to transform the way banks and other payment providers price products and services.

McKinsey Quarterly
Sep 20, 2018

The AI factor in talent management: An interview with Catalyte's Jacob Hsu and Mike Rosenbaum
Top executives at one innovative software development firm share how they harnessed artificial intelligence to create a more diverse—and more productive—workforce.

McKinsey Quarterly
Sep 20, 2018

Universities and the conglomerate challenge
Complex business combinations have been unwinding for years. Will the bell toll for universities?

McKinsey Quarterly
Sep 19, 2018

Smarter analytics for banks
Banks have a strong foundation in using data. New research reveals how they can get even more from their analytics investments.

McKinsey Quarterly
Sep 19, 2018

Asking the right questions to define government's role in cybersecurity
There is no one-size-fits-all approach for governments to manage cybersecurity. But asking some key questions can help leaders get started.

McKinsey Quarterly
Sep 18, 2018

Five Fifty: Genius after the fact
Did you know it all along? Then you may be a victim of hindsight bias.

McKinsey Quarterly
Sep 18, 2018

The emerging world's high achievers
The most successful emerging-economy companies, which tend to be export-oriented, not only boost growth, but also help to spur progress in the business environment., write Anu Madgavkar and Jeongmin Seong in Project Syndicate.

McKinsey Quarterly
Sep 17, 2018

The best performing emerging economies emphasize competition
The best emerging-market firms are more competitive than firms in advanced economies including the United States and the United Kingdom, write Jonathan Woetzel, Anu Madgavkar and James Manyika in Harvard Business Review.

McKinsey Quarterly
Sep 17, 2018

Transforming policing: An interview with Mike Bush, New Zealand's police commissioner
The country's crime rate has decreased drastically in recent years after the police commissioner shifted to a focus on prevention instead of prosecution.

McKinsey Quarterly
Sep 17, 2018

How OEMs can succeed in digitized rail infrastructure
Our research offers a comprehensive picture of the rail-infrastructure-technology industry—and a road map for rolling stock and rail infrastructure OEMs looking to craft a strategic response to the current megatrends digitization, connectivity, and autonomous-operation technology.

McKinsey Quarterly
Sep 14, 2018

One-size-rarely-fits-all: Tailoring procurement synergies to the deal
In mergers, a traditional one-size-fits-all approach for procurement synergies takes too long and leaves too much money on the table. To deliver more value sooner, match the levers you use to the deal archetype.

McKinsey Quarterly
Sep 14, 2018

Asean states have fared well. Now, to continue doing so
Eight Asean emerging economies have achieved rapid and consistent growth that far outstrips their peers, enabling them to narrow the wealth gap with advanced economies, write Kaushik Das and Diaan-Yi Lin in Business times Singapore.

McKinsey Quarterly
Sep 14, 2018

Tailoring procurement synergies to the deal
In mergers, a one-size-fits-all approach for procurement synergies takes too long and leaves too much money on the table. To deliver more value sooner, match the levers you use to the type of deal you're making.

McKinsey Quarterly
Sep 13, 2018

Outperformers: Maintaining ASEAN countries' exceptional growth
Almost half of the emerging economies that grew quickly and consistently in recent decades are in Southeast Asia. The challenges now are to maintain that momentum as circumstances change and to curb income inequality.

McKinsey Quarterly
Sep 13, 2018

How secure is the global financial system a decade after the crisis?
Great strides have been made since 2008 to prevent a recurrence of the financial crisis and recession that followed. Yet there is more debt than ever in the global financial system.

McKinsey Quarterly
Sep 12, 2018

Building gender diversity on boards
McKinsey senior partner Celia Huber explains how companies can build and benefit from gender diversity on boards.

McKinsey Quarterly
Sep 12, 2018

Closing the tech gender gap through philanthropy and corporate social responsibility
The US tech sector isn't doing enough to build pathways into tech for women—particularly women of color. What is behind this gender gap, and what can tech companies do about it?

McKinsey Quarterly
Sep 12, 2018

The role companies play in boosting growth in emerging markets
Fostering the growth of large, globally competitive firms can elevate emerging economies to the rank of outperformer, write Oliver Tonby and Anu Madgavkar in World Economic Forum.

McKinsey Quarterly
Sep 11, 2018

The overlooked essentials of employee well-being
If you really want to increase employees' health and well-being, focus on job control and social support.

McKinsey Quarterly
Sep 11, 2018

The power of parity: Advancing gender equality in the Dutch labor market
Bridging the gender gap in the Dutch labor market brings significant opportunities both for individuals and the wider economy.

McKinsey Quarterly
Sep 11, 2018

Five Fifty: Creating creatives
Creativity drives business innovation and growth. But is it reserved for the lucky few?

McKinsey Quarterly
Sep 11, 2018

IMO 2020 and the outlook for marine fuels
In 2020, the global limit on sulfur content for all marine fuels will be lowered dramatically, sending shockwaves through global refined-product markets while widening margins and differentials. Most refiners are still trying to come to grips with the potential threats and opportunities that will emerge as a result of this regulation.

McKinsey Quarterly
Sep 11, 2018

Outperformers: High-growth emerging economies and the companies that propel them
Some emerging economies have grown much faster and more consistently than others. Underlying these success stories is a pro-growth policy agenda and the standout role of large companies.

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