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McKinsey Quarterly
Feb 15, 2019

Five Fifty: Industrial tech
What will happen when industrial companies fully apply digital, analytics, and IoT technologies to their businesses? An upsurge in innovation—and value.

McKinsey Quarterly
Feb 15, 2019

How to modernize an established brand to drive growth
The key to Wendy's successful transformation? Staying true to the brand while using data to better serve customers.

McKinsey Quarterly
Feb 15, 2019

Industrial robotics: Opportunities for manufacturers of end effectors
With strong growth in industrial robotics, manufacturers of end effectors and other components could see big gains.

McKinsey Quarterly
Feb 15, 2019

Mind-sets matter in transformations: A conversation with Jon Garcia
How can companies overcome the daunting odds against an organizational transformation succeeding?

McKinsey Quarterly
Feb 15, 2019

Personal resilience in transformations: A conversation with Jon Garcia
As executives strive to enhance their companies' well-being, they must be mindful of their own health.

McKinsey Quarterly
Feb 15, 2019

Self-disruption in the fashion industry
To keep up with digital advancements and with consumers' preference for novelty, brands must be willing to adapt.

McKinsey Quarterly
Feb 15, 2019

Shaping individual development along the S-curve
An S-curve that shows growth mapped against time is a useful framework for enabling L&D to intervene at the right time, with the right support.

McKinsey Quarterly
Feb 15, 2019

Why transformations fail: A conversation with Seth Goldstrom
Transformations can fail for a variety of reasons, but most unsuccessful efforts share some of these ten weaknesses.

McKinsey Quarterly
Feb 15, 2019

Winning in Africa's agricultural market
Private-sector companies can find practical solutions to enter and grow in Africa's agricultural market.

McKinsey Quarterly
Feb 14, 2019

Winning tomorrow's car buyers using artificial intelligence in marketing and sales
AI holds great potential for the automotive industry. Here's what you need to know about its applications in marketing and sales.

McKinsey Quarterly
Feb 14, 2019

The next era of globalization will be shaped by customers, technology, and value chains
Longer-term structural shifts are reshaping the very nature of globalization, write James Manyika and Susan Lund in Harvard Business Review.

McKinsey Quarterly
Feb 14, 2019

What radical transparency could mean for the fashion industry
Consumers' trust in brands has been eroding. This has implications across the value chain.

McKinsey Quarterly
Feb 14, 2019

Selling in the aftermarket: How to win the sales street fight
At high-growth industrial companies, services aren't just an optional add-on, but an essential revenue driver deserving thoughtful investment.

McKinsey Quarterly
Feb 14, 2019

Seeing Africa's potential in tech, talent, and education
People in Africa are interested in the same technological and educational opportunities as elsewhere in the world, and the opportunities are extraordinary.

McKinsey Quarterly
Feb 14, 2019

Selecting the right platform for IT automation
Selecting a platform to support automation has significant repercussions that business leaders often miss.

McKinsey Quarterly
Feb 14, 2019

Strategy in the face of disruption: A way forward for the North American building-products industry
Disruptive technologies, product innovation, and digitization will transform the building-products industry. Incumbents can protect themselves by transforming their thinking—and their businesses.

McKinsey Quarterly
Feb 14, 2019

Ten years at the top of a telco: An interview with Vittorio Colao
The former CEO of Vodafone, who stepped down from the top job last September, reflects on the industry's challenges and what he learned as a successful global dealmaker.

McKinsey Quarterly
Feb 14, 2019

From back office to innovation's front lines with next-gen global business services
The same new technologies that are shaking up global business services (GBS) are also creating new opportunities for GBS to create lasting value.

McKinsey Quarterly
Feb 14, 2019

Building data-driven culture: An interview with ShopRunner CEO Sam Yagan
Sam Yagan, current ShopRunner CEO, cofounder of OkCupid, and former Match Group CEO, discusses the importance of culture for driving data-based decision making, innovation, and, ultimately, company success.

McKinsey Quarterly
Feb 13, 2019

Cutting through the 5G hype: Survey shows telcos' nuanced views
Operators see a marginally positive business case, expect rollout at scale to take until 2022, and don't think the increase in capital-expense-to-sales ratio will be as big as skeptics claim.

McKinsey Quarterly
Feb 13, 2019

Return to sender: Resolving the automotive-recall resurgence
Recalls have become big news again, and the industry requires better ways to anticipate and mitigate them rapidly and surely.

McKinsey Quarterly
Feb 13, 2019

Now or never: Immediacy and customer experience in fashion retail
To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey.

McKinsey Quarterly
Feb 13, 2019

The essential components of a successful L&D strategy
The ACADEMIES framework is a useful tool for conceptualizing learning strategy.

McKinsey Quarterly
Feb 13, 2019

Spotting Africa's opportunities
Nigerian economist Ngozi Okonjo-Iweala discusses perceived and real risk, as well as ways to harness the improved business environment and empower women.

McKinsey Quarterly
Feb 12, 2019

The influence of ‘woke' consumers on fashion
Shoppers, particularly younger ones, have social and environmental issues on their minds. Here's what the fashion industry should know about the trend.

McKinsey Quarterly
Feb 12, 2019

From art to science: The future of underwriting in commercial P&C insurance
Underwriting in insurance is essential to performance excellence. Today's carriers will need to evolve the role to meet the industry and customer needs of tomorrow.

McKinsey Quarterly
Feb 11, 2019

Global Energy Perspective 2019
The Global Energy Perspective Reference Case provides our view on how the energy transition will unfold.

McKinsey Quarterly
Feb 11, 2019

Moving past the ‘pilot trap' to unleash Industry 4.0 in Indonesia
Governments and businesses must find ways to create confidence in new manufacturing technologies and help early adopters get past initial implementation.

McKinsey Quarterly
Feb 11, 2019

Digital banking in Indonesia: Building loyalty and generating growth
Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.

McKinsey Quarterly
Feb 11, 2019

Accelerating late-stage construction: Mastering the sprint finish
Major projects in late stages of construction face unique challenges that can drive substantial delays and cost blowouts. But it doesn't have to be this way.

McKinsey Quarterly
Feb 11, 2019

The end of ownership for fashion products?
Business models capitalizing on preowned, refurbished, or rented products have hit the fashion market. The industry needs to pay attention as these models continue to evolve.

McKinsey Quarterly
Feb 07, 2019

The fashion market and ‘Trade 2.0'
Companies should make contingency plans for a potential shake-up of global value chains. Here's how the apparel trade could be reshaped by new barriers, trade tensions, and uncertainty.

McKinsey Quarterly
Feb 07, 2019

Tackling Europe's gap in digital and AI
Europe's average digital gap with the world's leaders is now being compounded by an emerging gap in artificial intelligence.

McKinsey Quarterly
Feb 07, 2019

A bank transforms itself by transforming its culture
Putting its people first has been the key to a Brazilian bank's successful transformation.

McKinsey Quarterly
Feb 07, 2019

Competitive advantage with a human dimension: From lifelong learning to lifelong employability
As AI-enabled automation advances, organizations should embrace "lifelong employability," which stretches traditional notions of learning and development and can inspire workers to adapt, more routinely, to the evolving economy.

McKinsey Quarterly
Feb 07, 2019

Cultivating the omnichannel farmer
Smart agriculture suppliers are giving farmers what every consumer wants: a digital interface for speed and convenience and human interaction when they need it. Here's how they're doing it.

McKinsey Quarterly
Feb 07, 2019

Scaling and accelerating a digital transformation
Putting customers at the center of its digital transformation helped IAG build trust within the organization and accelerate the change.

McKinsey Quarterly
Feb 07, 2019

How disruptive technologies are opening up innovative opportunities in services
Technology and advanced analytics are revolutionizing services - and creating new sources of value for industrial companies that know how to use them. Here is a roadmap that works.

McKinsey Quarterly
Feb 06, 2019

Leading from the front line: How airlines can boost ancillary revenues
Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees collect these fees and charges more effectively.

McKinsey Quarterly
Feb 06, 2019

Precision medicine: Opening the aperture
To keep pace with the evolving ecosystem for precision medicine, pharma players must be attuned to three crucial components: data collection, individualized solutions, and supporting business models.

McKinsey Quarterly
Feb 06, 2019

Nearly one billion people have no form of legal ID
Digital ID may be the next frontier in global value creation and a new force for inclusive growth, write Deepa Mahajan, James Manyika and Olivia White in CNN Business.

McKinsey Quarterly
Feb 06, 2019

Digital ID
Nearly one billion people have no form of legal ID. Going digital could change that, write Deepa Mahajan, James Manyika and Olivia White in CNN Business.

McKinsey Quarterly
Feb 06, 2019

A new path for telco customer engagement
Next-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape.

McKinsey Quarterly
Feb 06, 2019

Bias busters: Pruning projects proactively
Companies hang on too long to underperforming assets. Continual pruning can help them avoid significant losses.

McKinsey Quarterly
Feb 06, 2019

Bias busters: Resisting the allure of ‘glamour' projects
Don't starve maintenance projects of funds.

McKinsey Quarterly
Feb 06, 2019

Solving the carve-out conundrum
Acquiring an asset that may remain entangled with its parent company poses a different level of complexity in assessing potential value. Due diligence on three critical challenges can help.

McKinsey Quarterly
Feb 06, 2019

The future of manufacturing: Your people
New technologies are an enabler, not merely a goal in themselves.

McKinsey Quarterly
Feb 05, 2019

Five Fifty: The industry effect
What's the single biggest determinant of how your company performs relative to others? The industry you compete in.

McKinsey Quarterly
Feb 05, 2019

Lessons from an integration: A conversation with Worldpay's Mark Heimbouch
The president and COO describes the company's quest for synergies, scale, and growth in global e-commerce.

McKinsey Quarterly
Feb 05, 2019

How India's ascent could change the fashion industry
There's great promise in India's apparel market—but challenges as well. Here's what brands need to know about the country's rise.

McKinsey Quarterly
Feb 04, 2019

New technology for an old industry: How digital can renew South African mining
Employment and productivity in South Africa's mining sector has steadily declined, highlighting the need for the transformative power of digital technologies.

McKinsey Quarterly
Feb 04, 2019

Putting the shine back into South African mining: A path to competitiveness and growth
The industry can achieve global cost competitiveness if the private and public sectors take concerted action.

McKinsey Quarterly
Feb 04, 2019

Digital ecosystems for insurers: Opportunities through the Internet of Things
The Internet of Things has entered customers' everyday lives around the globe and transformed business models across industries. This environment brings opportunities for insurers: to develop new products, open new distribution channels, and extend their role to include prediction, prevention, and assistance.

McKinsey Quarterly
Feb 04, 2019

Customer mindshare: The new battleground in US retail banking
As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention strategies.

McKinsey Quarterly
Feb 04, 2019

A conversation with Jay Ireland, former president and CEO, GE Africa
In this video, the seasoned executive speaks to what he learned about doing business in Africa and how to unleash the talent there.

McKinsey Quarterly
Feb 04, 2019

Performance transformation: Opportunities for healthcare payers
With increasing affordability pressure, finding opportunities to continuously improve performance is critical for healthcare payers.

McKinsey Quarterly
Feb 01, 2019

When governments turn to AI: Algorithms, trade-offs, and trust
Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here are five factors that can affect the benefits and risks.

McKinsey Quarterly
Feb 01, 2019

A tale of two agile paths: How a pair of operators set up their organizational transformations
Different approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid benefits that follow.

McKinsey Quarterly
Feb 01, 2019

Bringing agile to customer care
Early adopters are achieving impressive performance gains by empowering frontline workers to excel as team-based problem solvers.

McKinsey Quarterly
Feb 01, 2019

How China's largest online travel agency connects the world: An interview with Ctrip CEO Jane Sun
High-spending Chinese travelers are an important consumer segment, and few companies are positioned to understand them better than Ctrip.

McKinsey Quarterly
Feb 01, 2019

How to capture what the customer wants
Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their customers across omnichannel journeys.

McKinsey Quarterly
Feb 01, 2019

How governments can harness the power of automation at scale
Process automation and technologies based on artificial intelligence can bring benefits across numerous functions of government.

McKinsey Quarterly
Feb 01, 2019

Getting the best customer service from your IVR: Fresh eyes on an old problem
Interactive voice response (IVR) systems have one major flaw: people don't like them. To address this, companies need to rethink their design priorities and put customer experience first.

McKinsey Quarterly
Feb 01, 2019

How advanced analytics can help contact centers put the customer first
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced analytics, organizations must have the right foundations in place to make the most of their data.

McKinsey Quarterly
Jan 31, 2019

Discussions in digital: Coping with the new normal between marketers and marketing agencies
Changing consumer behaviors and the ever-shifting digital frontier are demanding new marketing capabilities and new ways of working with agencies.

McKinsey Quarterly
Jan 31, 2019

The services solution for unlocking industry's next growth opportunity
At high-growth industrial companies, services aren't just an optional add-on, but an essential revenue driver deserving thoughtful investment.

McKinsey Quarterly
Jan 31, 2019

Ten trends for the fashion industry to watch in 2019
What issues matter for brands and retailers most in the coming months?

McKinsey Quarterly
Jan 31, 2019

The ethics of artificial intelligence
In this episode of the McKinsey Podcast, Simon London speaks with MGI partner Michael Chui and McKinsey partner Chris Wigley about how companies can ethically deploy artificial intelligence.

McKinsey Quarterly
Jan 30, 2019

Communications in mergers: The glue that holds everything together
Structured communications are vital to clarify what comes next in a merger, separate fact from fiction, and forge success for newly combined organizations.

McKinsey Quarterly
Jan 30, 2019

An insurance company transforms itself by putting technology first
The deep transformation of healthcare company Anthem presented unique challenges. Here's how the company set up its strategy to meet them.

McKinsey Quarterly
Jan 29, 2019

Developing Africa for the next horizon of growth
Akinwumi Adesina, president of the African Development Bank, discusses the potential for agricultural industrialization, energy inclusion, and infrastructure upgrade to drive prosperity growth.

McKinsey Quarterly
Jan 29, 2019

Micromobility's 15,000-mile checkup
Will the micromobility market boom or bust? With billions already invested, here's an assessment of its potential.

McKinsey Quarterly
Jan 29, 2019

One is the loneliest number
Put an end to the costly workplace isolation experienced by many women by clustering them on teams and improving the promotion process.

McKinsey Quarterly
Jan 29, 2019

Taking on airlines' toughest challenges
Aviation is still an enormously demanding industry. This speech from a procurement summit touches on airline profitability, new approaches to cost cutting, and treating procurement as a valued partner.

McKinsey Quarterly
Jan 29, 2019

What makes transportation smart?
On-demand mobility, ridesharing, and electric vehicles are becoming commonplace. But does that mean transportation is smart? Three experts respond.

McKinsey Quarterly
Jan 28, 2019

How a healthcare company is pursuing agile transformation
Roche's head of talent innovation discusses her company's global leadership initiative.

McKinsey Quarterly
Jan 28, 2019

Customer experience as a value driver in German retail banking
New research shows that when banks invest in delighting their customers, the returns are significant and measurable.

McKinsey Quarterly
Jan 28, 2019

Accelerating gender parity: What can governments do?
Given slow progress toward gender equality in the workplace, governments, along with private-sector organizations, must focus their efforts on specific impact zones.

McKinsey Quarterly
Jan 25, 2019

A regional view of truck-industry profit pools
How will profits for the truck industry develop in China, Europe, North America, and beyond—and what does that mean for the competitive landscape?

McKinsey Quarterly
Jan 25, 2019

How China will help fuel the revolution in autonomous vehicles
If the driverless-car phenomenon takes off in China, the payoff could be in the trillions of dollars.

McKinsey Quarterly
Jan 25, 2019

Reinventing telco networks: Five elements of a successful transformation
For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become a leading function that influences the digital and analytics metamorphosis of the core.

McKinsey Quarterly
Jan 25, 2019

Life insurance product innovation: What insurers can learn from leading tech and consumer companies
Insurers can develop a competitive advantage by looking to how leading technology and consumer-product companies accelerate product development and improve product innovation.

McKinsey Quarterly
Jan 25, 2019

The Western Union Way of digital transformation
Western Union uses a central team to build new capabilities across the business.

McKinsey Quarterly
Jan 25, 2019

Ten trends shaping the Internet of Things business landscape
Experience working on the Internet of Things indicates where the value lies.

McKinsey Quarterly
Jan 24, 2019

The case for digital identification
To secure personal data, rationalize online navigation, and boost financial inclusion, governments should embrace electronic IDs, write Anu Madgavkar and Olivia White in Project Syndicate.

McKinsey Quarterly
Jan 24, 2019

How to extract maximum value from a zero-based design approach to customer journeys
Companies finding success in transforming their customer journeys are discovering that four practices are critical.

McKinsey Quarterly
Jan 24, 2019

Lessons from the front line of corporate nudging
Executives setting up a behavioral-science unit should start by challenging themselves with six questions.

McKinsey Quarterly
Jan 24, 2019

Aftermarket Services: The near-term growth opportunity in targeting the right customers
There's a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.

McKinsey Quarterly
Jan 23, 2019

As dramatic disruption comes to automotive showrooms, proactive dealers can benefit greatly
Dealers can survive—and thrive—by putting the customer at the center and pursuing dynamic, new ways of working.

McKinsey Quarterly
Jan 23, 2019

A winning operating model for digital strategy
Digital is driving major changes in how companies set and execute strategy. New survey results point to four elements that top performers include in their digital-strategy operating model.

McKinsey Quarterly
Jan 23, 2019

Exploring an alternative pathway for Vietnam's energy future
Renewables have the potential to become the lowest-cost option for Vietnam to meet its energy needs.

McKinsey Quarterly
Jan 22, 2019

Five Fifty: The power curve of profit
The global distribution of corporate profits is radically uneven. Here's how to become one of the winners.

McKinsey Quarterly
Jan 22, 2019

Caution ahead: Global growth and the fashion industry
Our State of Fashion 2019 report suggests dampening economic growth is one of ten important trends to watch for the year. What will it mean for your company's strategic agenda?

McKinsey Quarterly
Jan 22, 2019

Helping to accelerate cures: Regulating the rapidly evolving field of cell and gene therapies
In this interview, Peter Marks of the US Food and Drug Administration discusses how the organization has contributed to the broader ecosystem of innovation.

McKinsey Quarterly
Jan 22, 2019

Navigating a world of disruption
Global trends are creating ever-larger winners and losers.

McKinsey Quarterly
Jan 22, 2019

One aspiration, two realities: Promoting gender equality in Mexico
Investing in the development of women and ensuring that they advance is crucial to the economic performance of the country and its private-sector businesses.

McKinsey Quarterly
Jan 18, 2019

Defense of the cyberrealm: How organizations can thwart cyberattacks
Governments and companies have much work to do to protect people, institutions, and even entire cities and countries from potentially devastating large-scale cyberattacks.

McKinsey Quarterly
Jan 18, 2019

Accelerating profitability for medium-size industrial companies
As companies transition from medium-size to established organizations, they often lack the DNA and organizational muscle to rapidly improve their bottom-line performance. An accelerated transformation can help.

McKinsey Quarterly
Jan 18, 2019

Blockchain 2.0: What's in store for the two ends—semiconductors (suppliers) and industrials (consumers)?
Ten years after blockchain's inception, it is presenting new opportunities for both suppliers, such as semiconductor companies, and consumers, such as industrials.

McKinsey Quarterly
Jan 18, 2019

Boosting mall revenues through advanced analytics
When a mall operator uses advanced analytics to select tenants, optimize mall layout, and determine rents, its revenues can rise by 20 percent.

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