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HBS Working Knowledge
May 22, 2020

Post-COVID Health Care: More Screens, Less Red Tape?
The coronavirus pandemic might lead to major changes in patient care, physician compensation, and regulation. Experts from Harvard Business School's Health Care Initiative share their predictions.

HBS Working Knowledge
May 21, 2020

Fighting the Covid Blues: Advice from Business Research
Pandemic uncertainty doesn't have to spell doom. Happiness experts at Harvard Business School offer these research-based strategies for managing stress.

HBS Working Knowledge
May 19, 2020

Stereotypes and Politics
Stereotypes exaggerate true differences across groups. This study identifies factors that shape and distort individuals' beliefs about others' political and social attitudes.

HBS Working Knowledge
May 19, 2020

Global Behaviors and Perceptions at the Onset of the COVID-19 Pandemic
An online survey of more than 110,000 people in 175 countries conducted at the onset of the COVID-19 pandemic found that most respondents believe that their governments and fellow citizens are not doing enough, which heightens their worries and depression levels. Decisive actions and strong leadership from policymakers change how people perceive their governments and other citizens, and in turn improve their mental health.

HBS Working Knowledge
May 19, 2020

Why Privacy Notices Turn Off Shoppers
It seems counterintuitive, but website privacy notices appear to discourage shoppers from buying, according to Leslie John.

HBS Working Knowledge
May 18, 2020

No Line Left Behind: Assortative Matching Inside the Firm
How do firms pair workers with managers, and which constraints affect the allocation of labor within the firm?

HBS Working Knowledge
May 15, 2020

Find Your Pragmatic Path through Radical Uncertainty
The challenge during times of radical uncertainty is to find a pragmatic middle ground between acting thoughtlessly and not acting at all, say Howard Stevenson and colleagues.

HBS Working Knowledge
May 14, 2020

What Leaders Can Do to Fight the COVID Fog
600 CEOs tell Boris Groysberg and team what coronavirus worries keep them up at night. Now comes the hard part: preparing body and mind to meet the challenges.

HBS Working Knowledge
May 12, 2020

Elusive Safety: The New Geography of Capital Flows and Risk
Examining motives and incentives behind the growing international flows of US-denominated securities, this study finds that dollar-denominated capital flows are increasingly intermediated by tax haven financial centers and nonbank financial institutions.

HBS Working Knowledge
May 12, 2020

Autonomous Vehicles Are Ready to Disrupt Society, Business—and You


HBS Working Knowledge
May 12, 2020

It's Time To Relaunch Your Remote Team
Now that workers have learned the basics of working from home, managers need to relaunch their teams in the new reality of how work gets done, advises Tsedal Neeley.

HBS Working Knowledge
May 11, 2020

Targeting High Ability Entrepreneurs Using Community Information: Mechanism Design in the Field
Based on a field experiment involving 1,345 microentrepreneurs in India, this study provides insight into the depth and breadth of social knowledge contained in rural and peri-urban social networks.

HBS Working Knowledge
May 08, 2020

We've Now Been Asking "What Do You Think?" for 20 Years
James Heskett reflects on 20 years of writing his monthly business management column for "HBS Working Knowledge."

HBS Working Knowledge
May 08, 2020

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
Experts from Harvard Business School's Social Enterprise Initiative offer advice to nonprofits struggling to survive the coronavirus pandemic.

HBS Working Knowledge
May 08, 2020

Immigration Policies Threaten American Competitiveness
At this time of crisis, America risks signaling to global innovators and entrepreneurs that they have no future here, says William R. Kerr.

HBS Working Knowledge
May 08, 2020

Corporate Environmental Impact: Measurement, Data and Information
This paper proposes a methodology for investors, companies, or regulators to use established environmental resources, reasonably accessible in the public domain, to measure an organization's environmental impact from operations.

HBS Working Knowledge
May 07, 2020

The One Good Thing Caused by COVID-19: Innovation
Hong Luo and Alberto Galasso see risk-mitigating innovation everywhere the virus spreads.

HBS Working Knowledge
May 05, 2020

China Tariffs and Coronavirus a Double Hit to American Retailers
American retailers have yet to pass along higher prices caused by Chinese tariffs, but shrinking product demand caused by the coronavirus could change that, warns Alberto Cavallo.

HBS Working Knowledge
May 04, 2020

Predictions, Prophets, and Restarting Your Business
Businesses are starting to plan their re-entry into the market, but how do you know what that market will look like? Frank V. Cespedes warns against putting too much trust in forecasters.

HBS Working Knowledge
May 01, 2020

Does Remote Work Mix with Organizational Culture?
There is little doubt that remote work will be on the increase at many organizations post pandemic, but at what cost to corporate culture? asks James Heskett.

HBS Working Knowledge
May 01, 2020

COVID-19's Hard Lessons Might Prepare Business for Climate Change
We asked experts from the HBS Business and Environment Initiative how the coronavirus crisis might change the way companies think about sustainability.

HBS Working Knowledge
Apr 30, 2020

Fighting Climate Change Requires a New Capitalism
Tackling one of the biggest crises of our time—climate change—requires leaders to embrace a new vision of business, argues Rebecca Henderson.

HBS Working Knowledge
Apr 29, 2020

The Key to Powerful Social Change: Small Villages
When institutions let us down, look for leadership outside of hierarchies, says Rosabeth Moss Kanter. These leaders "don't wait to be asked; they just get moving."

HBS Working Knowledge
Apr 28, 2020

Is the Healthiest Building in the World Worth the Rent?
Harvard Professors John Macomber and Joseph Allen discuss the importance of healthy buildings given that people spend the majority of their lives indoors, and how their learnings extend to a post-COVID world.

HBS Working Knowledge
Apr 27, 2020

How Remote Work Changes What We Think About Onboarding
COVID-19 has turned many companies into federations of remote workplaces, but without guidance on how their onboarding of new employees must change, says Boris Groysberg.

HBS Working Knowledge
Apr 27, 2020

Corporate Leadership and Creditor Recovery Rates: Evidence from Executive Gender
This paper examines the relationship between executive gender and creditor recovery rates, showing that creditors to female-run firms have higher recovery rates in the event of default.

HBS Working Knowledge
Apr 24, 2020

Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
The National Football League player draft this year is challenging for the league, players, fans and, in particular, talent evaluators, reports Boris Groysberg and colleagues. What can business learn?

HBS Working Knowledge
Apr 23, 2020

This Crisis Loan Program Preserved Jobs—and Made Money
Following the 2008 financial crisis, France offered a business loan program that helped firms, employees, and even the government, says Boris Vallee.

HBS Working Knowledge
Apr 22, 2020

How Investors Are Sizing Up Climate Change's Risks—and Opportunities
What are the financial implications of rising seas and extreme weather? Asset managers and risk experts gathered at Harvard Business School to discuss how they're evaluating climate risk in their portfolios.

HBS Working Knowledge
Apr 21, 2020

Changing In-group Boundaries: The Role of New Immigrant Waves in the US
How do new immigrants affect natives' views of other minority groups? This work studies the evolution of group boundaries in the United States and indicates that whites living in states receiving more Mexican immigrants recategorize blacks as in-group members.

HBS Working Knowledge
Apr 21, 2020

7 Successful Battle Strategies to Beat COVID-19
The Agile methodology used to speed complex software development is also helpful for managing decision-making in today's crisis environment, says Euvin Naidoo.

HBS Working Knowledge
Apr 21, 2020

7 Winning War Strategies to Beat COVID-19
The Agile methodology used to speed complex software development is also helpful for managing decision-making in today's crisis environment, says Euvin Naidoo.

HBS Working Knowledge
Apr 20, 2020

Why COVID-19 Raises the Stakes for Building Health
Like it or not, humans have become an indoor species, so buildings have a major impact on our health. That's why the Healthy Building Movement is gaining momentum, say John Macomber and Joseph Allen.

HBS Working Knowledge
Apr 20, 2020

Why COVID-19 Raises the Stakes for Healthy Buildings
Like it or not, humans have become an indoor species, so buildings have a major impact on our health. That's why the Healthy Building Movement is gaining momentum, say John Macomber and Joseph Allen.

HBS Working Knowledge
Apr 18, 2020

How Are Small Businesses Adjusting to COVID-19? Early Evidence From a Survey
This survey of 5,819 small businesses in the United States shows that the pandemic has already caused massive dislocation among small businesses.

HBS Working Knowledge
Apr 16, 2020

Has COVID-19 Broken the Global Value Chain?
4QUESTIONS. Companies and consumers depend on the global value change to create and distribute products around the world. What happens when the chain breaks? Insights from Laura Alfaro and Ester Faia.

HBS Working Knowledge
Apr 14, 2020

'Fortnite' Was a Blockbuster for Epic Games. What's the Encore?


HBS Working Knowledge
Apr 14, 2020

Contractual Restrictions and Debt Traps
Microfinance has failed to catalyze entrepreneurship in developing countries, despite abundant evidence of high return on investment opportunities. What can account for this?

HBS Working Knowledge
Apr 13, 2020

Small Businesses are Worse Off Than We Thought
A survey of small-business owners shows that lack of liquidity and skepticism of government programs are compounding COVID crisis recovery efforts.

HBS Working Knowledge
Apr 13, 2020

The Bulletproof Glass Effect: When Privacy Notices Backfire
Consumers regularly encounter privacy notices explaining if and how their personal information will be collected, stored, used, and shared. Evidence in this study demonstrates that privacy notices, though designed to promote a sense of confidence that personal data will not be misused, can undermine consumer trust and decrease purchase intent.

HBS Working Knowledge
Apr 07, 2020

What Customers Need To Hear From You During the COVID Crisis
Many brands have turned off their marketing efforts during the pandemic, but Jill Avery and Richard Edelman argue that now is the time when customers need to hear from you most. But what do you say?

HBS Working Knowledge
Apr 07, 2020

How Social Entrepreneurs Can Increase Their Investment Impact
Grants or investments? Philanthropists have multiple funding tools available, but choosing the wrong one can dilute the benefits, according to research by Benjamin N. Roth.

HBS Working Knowledge
Apr 06, 2020

A General Theory of Identification
Statistical inference teaches us how to learn from data, whereas identification analysis explains what we can learn from it. This paper proposes a simple unifying theory of identification, encouraging practitioners to spend more time thinking about what they can estimate from the data and assumptions before trying to estimate it.

HBS Working Knowledge
Apr 06, 2020

Where Do Workers Go When Robots Arrive?
Marco Tabellini and colleagues investigate where workers go after losing their jobs to automation and Chinese imports.

HBS Working Knowledge
Apr 06, 2020

Where Do Workers Go When the Robots Arrive?
Marco Tabellini and colleagues investigate where workers go after losing their jobs to automation and Chinese imports.

HBS Working Knowledge
Apr 03, 2020

Working (From Home) During a Crisis: Online Social Contributions by Workers During the Coronavirus Shock
This study shows that people working from home (WFH) make more online contributions to socially helpful topics, yet face higher psychic costs and anxiety about time constraints. Managers might consider giving WFH workers more temporal flexibility to deal with time constraints during this crisis.

HBS Working Knowledge
Apr 02, 2020

What Are Lessons for Leaders from This Black Swan Crisis?
Is it possible to prepare for a Black Swan event like COVID-19? What are the lessons for leaders in today's pandemic? asks James Heskett.

HBS Working Knowledge
Apr 02, 2020

What Are the Lessons of This Black Swan Crisis for Leaders?
Is it possible to prepare for a Black Swan event like COVID-19? What are the lessons for leaders in today's pandemic? asks James Heskett.

HBS Working Knowledge
Apr 02, 2020

Strategic Foresight as Dynamic Capability: A New Lens on Knightian Uncertainty
Creating strategy under conditions of uncertainty is not easy, so many managers rely on a single analogy to past experience to guide their decisions. This paper argues, by contrast, that imagining multiple possible futures can be a more useful guide to uncertainty.

HBS Working Knowledge
Mar 31, 2020

Controlling the Emotion of Negotiation


HBS Working Knowledge
Mar 30, 2020

Readers Ask: I Need Tips for Working at Home
Working at home brings with it confusing new rules of conduct. Remote work expert Prithwiraj Choudhury answers questions from our readers.

HBS Working Knowledge
Mar 30, 2020

The New Rules for Remote Work: Pandemic Edition
Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future.

HBS Working Knowledge
Mar 27, 2020

Novel Risks
Companies can manage known risks by reducing their likelihood and impact. But such routine risk management often prevents them from recognizing and responding rapidly to novel risks, those not envisioned or seen before. Setting up teams, processes, and capabilities in advance for dealing with unexpected circumstances can protect against their severe consequences.

HBS Working Knowledge
Mar 26, 2020

7 Leadership Principles for Managing in the Time of Coronavirus
Leaders managing their organizations through crisis show seven distinctive capabilities, says John A. Quelch. Call them the seven Cs.

HBS Working Knowledge
Mar 24, 2020

Free Riding in Loan Approvals: Evidence From SME Lending in Peru
This study shows that competing banks in Peru use one another's loan approvals as an input into their own approval process. Such "free riding" has great impact on market outcomes and might warrant policy intervention.

HBS Working Knowledge
Mar 24, 2020

These Coronavirus Heroes Show Us How Crisis Leadership Works
Now is the time for leaders to inspire their organizations to help the world through the COVID-19 crisis. Bill George has a list of authentic leaders who are up to the challenge.

HBS Working Knowledge
Mar 23, 2020

The Effects of Hierarchy on Learning and Performance in Business Experimentation
Do senior managers help or hurt business experiments? Analyzing a dataset of more than 6,300 experiments on the A/B/n testing platform Optimizely, this study suggests that involving senior executives in experimentation teams can have surprising consequences.

HBS Working Knowledge
Mar 23, 2020

Product Disasters Can Be Fertile Ground for Innovation
Rather than chilling innovation, product accidents may provide companies an unexpected opportunity to develop new technologies desired by consumers, according to Hong Luo and Alberto Galasso.

HBS Working Knowledge
Mar 20, 2020

How Small Businesses Can Survive the Coronavirus Outbreak
COVID-19 will put many small businesses on life support. Karen G. Mills, who has been advising policymakers on aid options, offers advice to owners on the brink of financial ruin.

HBS Working Knowledge
Mar 17, 2020

Is There a Winner in Huawei's Digital Cold War with the US?


HBS Working Knowledge
Mar 17, 2020

From Sweetheart to Scapegoat: Brand Selfie-Taking Shapes Consumer Behavior
Using a dataset of more than 280,000 user reviews on Yelp, this paper describes a series of eight studies exploring how brand selfie-taking affects consumers' behavior and sense of connection toward a brand.

HBS Working Knowledge
Mar 16, 2020

How the Coronavirus Is Already Rewriting the Future of Business
We asked Harvard Business School experts how the COVID-19 pandemic is likely to change business practice.

HBS Working Knowledge
Mar 10, 2020

The Little Understood Problem Confronting Diverse Workplaces
Knitting together a diverse workforce into a common fabric is a difficult challenge for managers—and even more difficult for the workers themselves, say and .

HBS Working Knowledge
Mar 09, 2020

Warring Algorithms Could Be Driving Up Consumer Prices
Companies increasingly use software to conduct rapid price changes. Alexander MacKay explains why firms might benefit but consumers should be worried.

HBS Working Knowledge
Mar 09, 2020

Impact Investing: A Theory of Financing Social Entrepreneurship
The author provides a formal definition of organizational sustainability and characterizes the situations in which a social enterprise should be sustainable.

HBS Working Knowledge
Mar 06, 2020

Consumer Protection in an Online World: An Analysis of Occupational Licensing
This paper uses new data collected by a digital platform to study the role of occupational licensing laws on individual choices and market outcomes.

HBS Working Knowledge
Mar 06, 2020

A Great Teacher's Lessons for Leading
, a professor at Harvard Business School, explains in a new book what makes a great teacher—and manager.

HBS Working Knowledge
Mar 03, 2020

Do Universities Need 2U To Create Digital Education?


HBS Working Knowledge
Mar 03, 2020

How Schmoozing with the Boss Helps Men Get Promoted
Male employees who bond with their male managers move up the ranks of their companies faster, reinforcing the gender pay gap, according to research by Zoe B. Cullen.

HBS Working Knowledge
Mar 03, 2020

Nominal and Opportunity Effects of Managerial Discretion
This study of field data from a Chinese manufacturing company explores the consequences of subjective performance evaluations leading to bonuses and penalties. Results may help practitioners improve the effectiveness of incentive systems.

HBS Working Knowledge
Mar 02, 2020

Are Candor, Humility, and Trust Making a Comeback?
It feels as if core leadership values such as humility and transparency have been on the decline. Is this trend being reversed? asks

HBS Working Knowledge
Feb 27, 2020

How Best Business Practices Can Improve Health Care
Why do Harvard Business School scholars spend so much time and money analyzing health care delivery?

HBS Working Knowledge
Feb 25, 2020

Reinventing Retail: The Novel Resurgence of Independent Bookstores
Successful independent booksellers are differentiating themselves from online and big box competitors by tapping into a larger social movement that promotes the value of shopping local and a desire to cultivate community.

HBS Working Knowledge
Feb 25, 2020

For Migrant Workers, Homesickness Can Reduce Productivity
Workers in the global economy increasingly perform their jobs far away from home. It turns out, says Prithwiraj Choudhury, that homesickness is a significant barrier to their productivity. Here's what employers can do.

HBS Working Knowledge
Feb 24, 2020

Recovering Investor Expectations from Demand for Index Funds
The authors propose a framework that uses observed ETF trades to reveal the full distribution of investor expected returns. This approach can be applied broadly to provide a potentially useful signal of investor beliefs.

HBS Working Knowledge
Feb 24, 2020

The Hidden Vulnerabilities of Open Source Software
The increasing use of open source software in most commercial apps has revolutionized software development—but also created hidden vulnerabilities, say and .

HBS Working Knowledge
Feb 20, 2020

Love in the Office Is Wonderful. Except for CEOs.
Finding love among your office colleagues can be a wonderful thing, and not inevitably career ending. Unless, of course, you are the CEO. Advice to the corporate lovelorn from Regina Herzlinger.

HBS Working Knowledge
Feb 18, 2020

Global Ocean Trust: Protecting the Blue Planet in New Ways


HBS Working Knowledge
Feb 18, 2020

A Preliminary Framework for Product Impact-Weighted Accounts
Although there is growing interest in environmental, social, and governance measurement, the impact of company operations is emphasized over product use. A framework like this one that captures a product's reach, accessibility, quality, optionality, environmental use emissions, and end of life recyclability allows for a systematic methodology that can be applied to companies across many industries.

HBS Working Knowledge
Feb 17, 2020

How Entrepreneurs Can Find the Right Problem to Solve
Identifying a customer's pain points is the first step for entrepreneurs in developing a new product. Julia Austin offers tips for choosing the right "job to be done."

HBS Working Knowledge
Feb 17, 2020

The Impact of Technology and Trade on Migration: Evidence from the US
Both robot adoption and Chinese import competition between 1990 and 2015 caused large declines in manufacturing employment across US local labor markets (commuting zones, CZs). However, only robots were associated with a decline in CZ population, which resulted from reduced in-migration rather than by increased out-migration.

HBS Working Knowledge
Feb 13, 2020

Open Your Organization to Honest Conversations
When company leaders can't hear the voices of their workers, serious strategic mistakes are likely. Michael Beer discusses ways organizations can build powerful communication channels.

HBS Working Knowledge
Feb 11, 2020

10 Rules Entrepreneurs Need To Know Before Adopting AI
Business leaders are just beginning to adopt artificial intelligence and machine learning into their operations. Rocio Wu offers insights into how entrepreneurs can start riding the wave.

HBS Working Knowledge
Feb 10, 2020

6 Ways That Emerging Technology is Disrupting Business Strategy
How are AI, data analytics, and the Internet of Things changing the way business leaders think about strategy? Harvard Business School faculty members discuss how emerging technology has changed the rules of competition.

HBS Working Knowledge
Feb 10, 2020

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure
By making sensitive self-disclosures, leaders can enhance how authentic their followers perceive them to be, leading to positive interpersonal outcomes and potentially organizational ones as well.

HBS Working Knowledge
Feb 07, 2020

The Old Boys' Club: Schmoozing and the Gender Gap
Over a four-year period, male employees assigned a male manager were promoted at a faster rate than their female counterparts, with no observable difference in performance. Male employees benefited from the higher rates of social interactions with their male managers.

HBS Working Knowledge
Feb 06, 2020

What We Learned From Reading Jeff Bezos' Patents
By studying Jeff Bezos' personal patent records, Tricia Gregg and Boris Groyberg offer a unique glimpse into Amazon's strategy.

HBS Working Knowledge
Feb 04, 2020

Why Backstage Capital Invests in ‘Underestimated' Entrepreneurs


HBS Working Knowledge
Feb 03, 2020

Competition in Pricing Algorithms
The adoption of pricing technology can lead to higher prices, by increasing the frequency of price changes and/or encoding pricing strategies in algorithms. This raises new antitrust questions for policymakers, as firms do not need to coordinate or collude to raise prices.

HBS Working Knowledge
Feb 03, 2020

Can an Organization Have Too Much 'Rebel Talent'?
Staffing your organization with "rebel talent" can produce energy, loyalty, productivity, and creativity. But is there such a thing as too many rebels? asks James Heskett.

HBS Working Knowledge
Jan 30, 2020

The Upside of Highlighting a Product's Downsides
Companies want to show their offerings in the best light. Ryan W. Buell finds out what happens when they also embrace transparency, accentuating the positive—and the negative.

HBS Working Knowledge
Jan 28, 2020

Advanced Leadership Requires More Than Outside-The-Box Thinking
In a new book, Rosabeth Moss Kanter encourages leaders to "think outside the building" to overcome establishment paralysis and generate powerful innovation.

HBS Working Knowledge
Jan 27, 2020

Hard Work Isn't Enough: How to Find Your Edge
Life isn't fair, especially in the workplace. In Edge: Turning Adversity into Advantage, Laura Huang offers a new strategy for uncovering and showcasing your unique value in the face of obstacles.

HBS Working Knowledge
Jan 26, 2020

Clayton M. Christensen, Acclaimed Author and Teacher, Dies At 67


HBS Working Knowledge
Jan 23, 2020

Businesses Need a 'Catalyst' to Make CSR Practices Stick
Despite best intentions, many corporate social responsibility programs fail. One answer: Companies need community partners to sustain work over the long term, says Robert Kaplan.

HBS Working Knowledge
Jan 21, 2020

China-based Fuyao Glass Considers Manufacturing in the US


HBS Working Knowledge
Jan 21, 2020

Lessons for Retailers from the Rebirth of Indie Bookstores
Independent bookstores are resurging. How they did it offers lessons for all disrupted industries for competing against Amazon and other digital retailers, says Ryan Raffaelli.

HBS Working Knowledge
Jan 21, 2020

The Impact of the General Data Protection Regulation on Internet Interconnection
While many countries consider implementing their own versions of privacy and data protection regulations, there are concerns about whether such regulations may negatively impact the growth of the internet and reduce technology firms' incentives in operating and innovating. Results of this study suggest limited effects of such regulations on the internet layer.

HBS Working Knowledge
Jan 17, 2020

6 Traits That Set Top Business Leaders Apart
What do the best leaders do differently? Harvard Business School faculty members highlight the leadership skills and qualities that separate good from great.

HBS Working Knowledge
Jan 14, 2020

The Business Case for Becoming a Jack-of-All-Trades
New research by Frank Nagle and Florenta Teodoridis shows that a jack-of-all-trades may be better equipped than a specialist to jump on novel knowledge.

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